How to recover lost data on your H Drive

[Pages:2]HOW TO RECOVER LOST DATA ON YOUR H DRIVE

OVERVIEW

Users may occasionally need to recover lost data from their Personal Data Area (H Drive), for example if the file was accidently deleted or has become corrupt. The "Previous Versions" feature on your H drive enables you to restore previous versions of your My Documents folder from snapshots taken on a daily basis at 07:00hrs and 13:30hrs.

RESTORING A FILE USING THE PREVIOUS VERSION FEATURE

To restore a file to a previous version: 1. Open Previous Versions using one of the following methods:

Right click My Documents and choose Properties, then click the Previous Versions tab.

OR

Open My Computer, right click the H: drive and choose Properties, then click the Previous Versions tab.

A screen similar to the following will appear:

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How to recover lost data on your H Drive

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2. Select the version you wish to restore (in many cases this will be the most recent version). 3. Click View. A new window will open displaying a snapshot of your My Documents folder as

it was at the selected date and time. 4. Navigate to the file you wish to restore. 5. Copy the file to your desktop either by dragging and dropping or by copying and pasting. 6. Once a copy of the previous version is on your desktop you can move or copy the

restored file back to your My Documents folder, either:

Right-click on the file and select "Move to Folder" or "Copy to folder". OR

Open the file and save it back to the original location on your H drive using Save As.

RESTORING A FILE THROUGH C&IT SERVICES

If the "Previous Versions" method of recovery does not work then it may then be possible for C&IT to restore the files from backup. This is a limited service to be used only as a last resort.

Before requesting a restore please consider other options that you may have:

The restoration will only be considered for essential work. If you have a backup of the file (e.g. CD, Memory Stick, E-mail) then we would expect you

to use this. C&IT Services can only restore a file that has been deleted or become corrupt within the

last two weeks. If a restore is possible it will usually take up to two working days from the receipt of all the

information required. C&IT Services cannot guarantee that the latest version of the documents will be restored. The restore is taken from the evening or weekend backups, and if changes are made after

backups these may not be recoverable. C&IT cannot guarantee that your restore will be a success.

If you find you require a restore you will need to have the following information ready when contacting C&IT:

Your user ID Number (e.g. cuxx) The full path name (e.g. H:// My Files/Document1) of the file to be restored The file type (e.g. txt, doc, xls) The date on which you last accessed the file successfully

Once you have contacted C&IT Support you need to be aware of the following points:

The restored data will return to your Personal Data Area in a directory called // restore. Ensure you have enough free space within your Personal Data Area for the restored data. It may be necessary to restore the whole H Drive. In this case once the restore is over

you will need to delete the files not required to avoid overloading your personal data area.

Produced By C&IT Services

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How to recover lost data on your H Drive

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