Volunteer Handbook 1 30 13 rev 2013 ... - American Red Cross

Volunteer Handbook

Connecticut and Rhode Island Region

A reference guide of general information and procedures for Red Cross Volunteers

AMERICAN RED CROSS

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Volunteer Handbook Connecticut and Rhode Island Region August 2014

AMERICAN RED CROSS

Table of Contents

Welcome Message______________________________________________________________ 9 American Red Cross Mission _____________________________________________________ 9 Red Cross History ______________________________________________________________ 9 Fundamental Principles of the Red Cross/Red Crescent Network _____________________ 10 Values ______________________________________________________________________ 12 Vision Statement _____________________________________________________________ 13 Volunteer Involvement ____________________________________________________ 14 Commitment to Volunteers, Diversity and Youth Involvement ________________________ 14 Definition of an American Red Cross Volunteer ____________________________________ 15 Volunteer Classification________________________________________________________ 15 Role of the Board of Directors or Installation Advisory Councils ______________________ 15 Volunteer and Employee Roles and Relationships __________________________________ 16 What You Can Expect the American Red Cross to Provide for You_____________________ 16 What You Can Expect as a Red Cross Volunteer ____________________________________ 17 Insurance for Volunteers _______________________________________________________ 17 Dual Role of Red Cross Volunteers and Employees__________________________________ 19 Recruitment and Assignments ______________________________________________ 20 Role of the Volunteer Management Unit __________________________________________ 20 Volunteer Connection _________________________________________________________ 20 Volunteer Position Descriptions _________________________________________________ 22 Recruitment and Equal Opportunity______________________________________________ 22 Recruitment of Minors (parent/guardian release form)______________________________ 22 Service at the Discretion of the Organization______________________________________ 23 Reference and Background Checks_______________________________________________ 23 Acceptance and Appointment of Volunteers_______________________________________ 24 Emergency Contact Information _________________________________________________ 25 Former Employees as Volunteers ________________________________________________ 25 Supervision, Training and Miscellaneous _____________________________________ 26 Role of Supervisors ____________________________________________________________ 26 Performance Feedback ________________________________________________________ 26 Training for Volunteers ________________________________________________________ 27 Communicating with the Volunteer Supervisor_____________________________________ 27

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Volunteer Handbook Connecticut and Rhode Island Region August 2014

AMERICAN RED CROSS

Separation from Red Cross Volunteer Involvement _________________________________ 27 Awards and Recognition________________________________________________________ 28 Reimbursement for Approved Expenses___________________________________________ 29 Tracking Volunteer Hours ______________________________________________________ 29 Attendance __________________________________________________________________ 29 Work Schedules_______________________________________________________________ 30 Holidays _____________________________________________________________________ 30 Safety & Security _________________________________________________________ 32 Workplace Safety and Security __________________________________________________ 32 Injuries While Volunteering_____________________________________________________ 33 Use of American Red Cross Vehicles______________________________________________ 33 Red Cross Property ____________________________________________________________ 35 Handling Money ______________________________________________________________ 35 Emergency Evacuation Procedures_______________________________________________ 35 Conduct and Ethics _______________________________________________________ 37 Code of Conduct ______________________________________________________________ 37 Nepotism and Fraternization____________________________________________________ 39 Confidential Information and Intellectual Property _________________________________ 39 Disclosure of Actual or Potential Conflicts of Interest_______________________________ 40 Harassment Free Workplace ____________________________________________________ 40 Violence Free Work Environment ________________________________________________ 42 Dispute Resolution ____________________________________________________________ 43 Issue Resolution ______________________________________________________________ 44 Progressive Discipline _________________________________________________________ 46 Red Cross Communication Systems ______________________________________________ 46 Social Networking_____________________________________________________________ 48 Non-Solicitation/Distribution of Literature ________________________________________ 49 Drugs and Alcohol_____________________________________________________________ 50 Smoking _____________________________________________________________________ 52 Representing the American Red Cross ____________________________________________ 52 Media Inquiries _______________________________________________________________ 52 Dress Code___________________________________________________________________ 53 Personal Phone Calls __________________________________________________________ 53 The Concern Connection Line ___________________________________________________ 53

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Volunteer Handbook Connecticut and Rhode Island Region August 2014

AMERICAN RED CROSS

Reporting Suspected Child Abuse and Neglect _____________________________________ 54 Acknowledgement and Receipt _____________________________________________ 55

Receipt and review of policies form _____________________________________________ 55 Headquarters Address _____________________________________________________ 55 Appendix ________________________________________________________________ 56

About the Connecticut and Rhode Island Region ___________________________________ 56 American Red Cross Code of Conduct ____________________________________________ 58 Issue Resolution Form _________________________________________________________ 59 American Red Cross First Report of Accident ______________________________________ 61 Parental/Guardian Consent_____________________________________________________ 65 Emergency Information ________________________________________________________ 65

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Volunteer Handbook Connecticut and Rhode Island Region August 2014

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