Data Reporting Analyst ROBERT SMITH

Data Reporting Analyst

ROBERT SMITH

Phone: (123) 456 78 99 Email: info@ Website:

LinkedIn: qwikresume Address: 1737 Marshville Road,

Alabama.

Objective

Self-sufficient individual who will put my knowledge and skills to use, to help create more efficient and motivated services to clientele and associates alike, thus building better, stronger and more concrete relationships for improvement of business structure and future opportunities to come.

Skills

SAS, Tableau, Microsoft Office, SPSS, SSIS,SSRS, JAVA, R, PYTHON,SQL,DB2, ORACLE, SQL SERVER.

Work Experience

Data Reporting Analyst

ABC Corporation June 2011 ? February 2013

Responsible for call flow control for agents on the phones. Monitored high call volumes in different queues. Worked directly with the client to ensure the technological aspect of things were running

smoothly for the agents. Worked with site leaders to create and correct vendor files for the client as well as create and

update headcounts, schedules/schedule changes, and terminations. Subject Matter Expert Same company; promotion Responded to calls escalated by the

customer and helped to resolve any issues. Assisted agents with questions and coachings. Performed outbound collections on delinquent and current mortgages for the client Bank of

America.

Data Reporting Analyst

Delta Corporation 2006 ? 2011

Analyzed large, complex and multidimensional clinical data for complex data analytics using tools like SAS and SPSS Built interactive dashboards and .

OSSH currently OSHEE, Tirana - Albania Processing data and analysis to prepare statistic and trending reports for senior management.

Generate regular or ad hoc reports requests in SQL and EXCEL from internal and external parties, ensuring timely delivery.

Accomplishment Managed and maintained companys headcount by developing an effective headcount tracking system.

In addition, helped reduced technical escalations to management by 70% to only 1 per day by performing a variety of maintenance and software .

Responsible for daily data reports for an effective day-to-day operation of call center daily processes working along with client and workforce .

Designed and developed new Move Product Dashboard consolidating three dashboards (Site Scorecard, Move Product KPI and Business Partner Review) into .

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Education

Bachelor Of Arts

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