MAIA
MAIA
September 9, 2021
September Service Center Changes
Beginning September 20th, certain RMV Service Centers will offer appointments for all
transaction types that cannot be done online, by mail, or over the phone; walk-in visits; and
Business-to-Business (B2B) transactions. See the list below and the chart on page 3 for a
detailed list of services:
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Appointments for all transaction types that cannot be done online, by mail, or over
the phone; walk-in visits; and B2B transactions will be available at the following 21
Service Center locations: Boston (Haymarket), Braintree, Brockton, Danvers,
Easthampton, Fall River, Greenfield, Haverhill, Lawrence, Leominster, Milford, New
Bedford, Pittsfield, Plymouth, Revere, South Yarmouth, Springfield, Taunton,
Watertown, Wilmington, and Worcester.
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Appointments for all transaction types that cannot be done online, by mail, or over
the phone; and walk-in visits will be available at the following 5 Service Center
locations: Attleboro, Lowell, Martha¡¯s Vineyard, Nantucket, and Southbridge. These
locations will NOT offer B2B transactions.
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The Chicopee Service Center will only offer B2B transactions.
Notes:
? Customers are strongly encouraged to go online to schedule available in-person
appointments at statewide Service Centers. Customers can conduct walk-in
transactions during early morning or late afternoon hours, but will be served after
customers with prescheduled in-person appointments. Customers without
appointments may have to either wait until assistance can be offered or return on
another date. A scheduled appointment will save time and provide flexibility and
convenience.
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Individual registration drop-off services, which temporarily replaced B2B services
during the State of Emergency, will no longer be available at RMV Service Centers.
B2B Process
B2B locations process bulk transactions for auto dealers and insurance agents, including
new registration and titles, registration transfers and renewals, address changes, and
cancellations. Each B2B location will have a designated area for runners, agents, and
dealers to drop off their work for processing and also a designated pick up area.
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Daily drop hours - 10:00 a.m. until 2:00 p.m.
o Up to 25 items can be dropped with pick up the next business day, after 2PM
o 25-100 items can be dropped with pick up on the 2nd full business day, after 2PM
o 100+ items can be dropped with pick up on the 3rd full business day, after 2PM
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Daily pick up hours - 2:00 p.m. ¨C 5:00 p.m.
Questions?
The RMV has created a webpage for COVID-19 information. Please visit
RMV Service Center Status
Service Center
Hours
Available Services
Attleboro
9am-5pm
Appointments for all transaction types &
walk-in visits
Boston (Haymarket)
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Braintree
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Brockton
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Chicopee
9am-5pm
B2B transactions only
Danvers
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Easthampton
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Fall River
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Greenfield
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Haverhill
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Lawrence
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Leominster
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Lowell
9am-5pm
Appointments for all transaction types &
walk-in visits
Martha¡¯s Vineyard
9am-5pm
Appointments for all transaction types &
walk-in visits
Milford
9am-5pm
Appointments for all transaction types,
walk-in visits, B2B transactions, and new
IRP transactions
Nantucket
8am-4pm (closed for
lunch from 12-1)
Appointments for all transaction types &
walk-in visits
Natick
Currently closed
New Bedford
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
North Adams
9am-5pm (closed for
lunch from 12-1)
Appointments for all transaction types &
B2B transactions
Pittsfield
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Plymouth
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Revere
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Roslindale
Currently closed
Southbridge
9am-5pm
Appointments for all transaction types &
walk-in visits
South Yarmouth
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Springfield
9am-5pm
Appointments for all transaction types,
walk-in visits, B2B transactions, and new
IRP transactions (not on Wednesdays)
Taunton
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Watertown
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
Wilmington
9am-5pm
Appointments for all transaction types,
walk-in visits, B2B transactions, and new
IRP transactions
Worcester
9am-5pm
Appointments for all transaction types,
walk-in visits, and B2B transactions
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