Certified Salesforce Administrator 2

Certified Salesforce Administrator 2

PDF GUIDE

1 What is the maximum amount of Fields you can set for History tracking on an Object?

a) 20

b) 10

c) 30

d) 5

2 What is NOT true about standard fields?

a) You can change the help text

b) You can change the field type

c) You can change the label

d) You can change picklist values

3 When a Lead is converted, which object can be optionally created?

a) Account

b) Contact

c) Opportunity

d) Custom Object

4 A company's Sales Intern created a List View for Account and she wants to share it with a colleague, however she cannot see the option to share her list view when she edits it. How can an Administrator this?

a) Ensure the Sales Intern's profile has the "Manage Public List Views" permission

b) Ensure the Sales Intern's profile has the "Create and Customize List Views" permission

c) Ensure the Marketing User checkbox is ticked on her profile

d) Ensure she has Read/Write permissions on the Account object

5 How can you make a field required? (Select 3)

a) Page Layout

b) Validation Rules

c) When creating the field

d) Workflow Rules

e) Record Types

6 A company would like to trigger an update on a custom Opportunity field when the Status of the Opportunity has been set to Closed Lost. How can this be achieved?

a) Escalation Rule

b) Assignment Rule

c) Workflow Rule

d) Auto-response Rule

7 Where can you find out how many overall and used licenses your Company have for Salesforce?

a) Company Information

b) Company Settings

c) Default Settings

d) Assign Licenses

8 A Company has no specific Assignment Rules in place for Cases, and would like their support team to cherry pick them as and when they have the time. How can an Administrator set this up?

a) Use Auto Assignment Rules

b) Implement a Queue for Cases and and create as the

default owner

c) Assign the Administrator as the Default Case Owner so he can share them to the support team

d) Use escalation rules

9 A Company wants to import over 1 million records into Salesforce from their old system. Which tool should they use?

a) Data Import Wizard

b) Data Loader

c) Data Export Service

d) Install an AppExchange App

10 What cannot be set on the Company Information page on Salesforce?

a) Corporate Currency

b) Default Locale

c) Default Language

d) Default License

11 When creating a user, what does the locale setting affect?

a) Time Zone

b) Currency

c) Date/Time Format

d) Language

12 Users can select to see a certain Dashboard on their home page using which feature?

a) Dashboard Snapshot

b) Import Dashboard

c) Dashboard Component

d) Not Possible

13

Your company has a private sharing model and a user is having trouble accessing a type of record they need to do their job. The user is at the bottom of the role hierarchy. What feature would be most suitable to grant this specific user access to this record type?

a) Field Level Security

b) Role Hierarchy

c) Org Wide Defaults

d) Sharing Rules

14 What is true about standard picklist fields?

a) You can add values to them

b) They can be dependent on another picklist

c) You cannot add values to them

d) They cannot be dependent on another picklist

15

Your company has started introducing pre-sales engineers to work alongside the sales person on deals. Any pre-sales engineer who helps close a deal will be entitled to 5% of the total deal size. What is the best way to track this in Salesforce?

a) Summary Report

b) Opportunity Splits

c) Team Selling

d) Revenue Schedule

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