PDF Salesforce @ UCSF

[Pages:14] @ UCSF

Ed Martin Deputy Director, Software-as-a-Service Solutions Information Technology Services

February 2, 2012

Topics

? Salesforce Overview ? UCSF Salesforce Projects ? Q & A

Benefits of the Salesforce Platform

? Low cost

? "pay as you go" licensing ? Salesforce Foundation discount ? Premier Support donated to UCSF

? Focuses on solving business problems

? Faster, iterative application platform ? App Exchange ? Continual product improvement

? Security, flexibility and scalability

? Data is ours and covered by BAA ? Flexible, robust security framework ? Platform scalability and reliability

Salesforce Infrastructure Roadmap

Enterprise Chatter

EDS Profile Synchronization

Single Sign-on Integration

Dev. Processes & Standards

Enterprise Data Integration

Business Analysis

Premier Support

Surveys

SF-to-SF Integration

 Platform Overview

UCSF apps

Clinical Applications

Education Applications

Research Applications

Administrative Applications

Salesforce Applications

Research

? Athena Breast Care Network ? Participant Recruitment System ? UCSF Profiles Messaging ? Mobile Diabetes Management

Key

CRM Collaboration Contracts Custom DB Mobile/Tablet

Academic

? GME Program Management ? Physician Training Verification ? Honors & Awards ? Preceptor Tracking ? GHS Student Tracking

Clinical

? Concierge Services ? Radiology Referrals ? Athena Healthcare Questionnaire ? External Physician Referrals ? Nursing PI Surveys ? Chatter for Health

Administrative

? Bright Ideas ? Ideas for UCSF Benioff Children's

Hospital ? Enterprise Chatter ? CACTAS ? Research Technology Alliance ? Risk & Compliance

Research Systems

? Athena Project

? Multi institutional research application to improve breast cancer care and outcomes

? Participant Recruitment System

? Marketing & management of patient recruitment and registry for research projects

? UCSF Profiles/Chatter Integration

? Integration of Chatter as a messaging backbone for UCSF Profiles

? Mobile Diabetes Management

? Telehealth mobile application to improve diabetes management

Clinical Systems

? Concierge Services

? Tracks & schedules inbound referrals to Medical Center Concierge Services

? Radiology Referrals

? Tracks & manages data related to physician relationships through referral history and interaction logs

? Athena Health Care Questionnaire

? Patient surveys and family history on iPads in clinics

? External Physician Referrals

? Streamlining referrals for Physician Liaison Services.

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