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FedBizOppsSources Sought Notice*******CLASSIFICATION CODESUBJECTCONTRACTING OFFICE'SZIP-CODESOLICITATION NUMBERRESPONSE DATE (MM-DD-YYYY)ARCHIVEDAYS AFTER THE RESPONSE DATERECOVERY ACT FUNDSSET-ASIDENAICS CODECONTRACTING OFFICEADDRESSPOINT OF CONTACT(POC Information Automatically Filled fromUser Profile Unless Entered)DESCRIPTIONSee AttachmentAGENCY'S URLURL DESCRIPTIONAGENCY CONTACT'S EMAILADDRESSEMAIL DESCRIPTIONADDRESSPOSTAL CODECOUNTRYADDITIONAL INFORMATIONGENERAL INFORMATIONPLACE OF PERFORMANCE* = Required FieldFedBizOpps Sources Sought NoticeRev. March 2010DLocal Exchange Carrier (LEC) Services for Region 107724VA118-13-I-034106-10-201360N517110Department of Veterans AffairsTechnology Acquisition Center260 Industrial Way WestEatontown NJ 07724Eleanor SlocumEleanor.Slocum@732-440-9677Eleanor.Slocum@Eleanor.Slocum@Local Exchange Carrier (LEC) Services for Region 1Request for InformationQuestions/Industry Input Needed This is a Request for Information (RFI) to conduct market research solely for information and planning purposes; it does not constitute a Request for Proposal (RFP) or a promise to issue a RFP in the future. This request does not commit the Department of Veterans Affairs (VA) to contract for any supply or service whatsoever. VA is not, at this time, seeking proposals and will not accept unsolicited proposals. Responders are advised that VA will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested vendor's expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. Any information submitted by respondents to this RFI is strictly voluntary. All submissions become Government property and will not be returned.Background/RequirementsThe mission of the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Service Delivery and Engineering (SDE) is to provide benefits and services to Veterans of the United States. In meeting these goals, OIT strives to provide high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all the points of the Veterans’ health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals.OIT Region 1 Telecommunications Office (R1 TBO) is responsible for management and procurement of Local Exchange Carrier services for VA Medical Centers, Community Based Outpatient Clinics (CBOC), field and program offices and other remote users that are geographically dispersed throughout OIT Region 1 catchment area in the states of Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Hawaii (HI), Idaho (ID), Kansas (KS), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), Oklahoma (OK), Oregon (OR), Texas (TX), Utah (UT), Washington (WA), and Wyoming (WY). QuestionsIn support of this effort, VA is conducting market research to help further refine requirements and establish the best acquisition approach. A draft Performance Work Statement (PWS) and Addendum C VA Facility List is attached. Please note that requirements defined to date will likely change before a RFP is released. Please address the following questions:Name of Company:DUNS Number:Address:Point of Contact:Phone Number:Fax Numbers:Email Address:(1) Could your company independently provide the entire range of services called for in the Performance Work Statement (PWS)?____ YES?????? ?????? ?????? ____ NO(2) If you answered NO to question (1), what services called for in the PWS could your company provide?(3) Does your company plan to be the prime contractor or subcontractor for this effort? (4) Please provide details regarding proposed joint ventures, teaming arrangements, strategic alliances or other business arrangements to satisfy requirements of the entire Region 1 PWS. Small businesses are encouraged to identify teams whereby each team member is considered small business based upon the proposed North American Industrial Classification System (NAICS) code of 517110 (small business size standard of 1,500 employees) to support set-aside considerations.(5) Is your company currently providing similar services to another government agency or other non-government customer? If so, please identify the agency or non-government customer. If you are unwilling to share your customers' identity, please address whether your company offers the same or similar services commercially (outside the federal government).(6) Please identify your company’s Small Business size status based upon the applicable NAICS code of 517110. The Small Business Size Standard for this NAICS code is 1,500 employees. For more information refer to .???? Large Business ConcernSmall Business Concern8(a) Small Disadvantaged Business (SDB)Woman-owned Small BusinessHistorically Underutilized Business Zone (HubZone)Veteran-Owned Small Business (VOSB)Service-Disabled Veteran-Owned Small Business (SDVOSB)(7) The Government has selected the applicable NAICS code for this effort based upon the significant services encompassing the entire range of Acquisition and Budget requirements as specified in the PWS. If in responding to this RFI you believe another NAICS code should be applicable, please identify the NAICS code you consider appropriate for this effort along with detailed supporting rationale.(8) Please provide positive or negative feedback regarding the PWS such as recommended changes, noted exceptions, ambiguities, etc.(9) Provide any other pertinent information as deemed necessary to demonstrate your and any proposed team member’s capabilities and prior experience as it relates to the requirements set forth in the PWS.(10) Is your firm currently registered in VA’s Vendor Information Pages (VIP) database?? Yes ____??? No ____If you answered no, please ensure that your firm’s status as a SDVOSB / VOSB is accurately reflected in both the Central Contractor Registration (CCR) web page and in VA’s VIP database web page provide comments on the draft PWS in the following table format:PWS Section/Paragraph referenceFully(F)/Partially (P) or Not (N) metchange fromchange tocomment/rationale What is the vendor’s area of coverage relative to all VA Region 3’s Service Delivery Point (SDP)? Please note on attachment C VA R1 SDP which ones you can provide coverage for. Specifically state your coverage relative to Puerto Rico and the US Virgin Islands.If the vendor cannot provide service to all R3 SDPs, what experience does the vendor have in partnering with other providers to either mitigate coverage gaps or deliver a more compelling Local Exchange Carrier (LEC) Services’ enterprise solution? Please provide details on advantages, disadvantages of partnering. Do any existing laws or regulations prohibit a Incumbent Local Exchange Carrier (ILEC) from partnering with another ILEC or Competitive Local Exchange Carrier (CLEC) to provide coverage to all SDPs. Please provide details if the answer is yes. Submittal Instructions:All information and responses to this RFI shall be provided to Eleanor Slocum, Contract Specialist at Eleanor.Slocum@ and Iris Farrell, Contracting Officer, at Iris.Farrell@, no later than 2:30pm ET on June 10, 2013.Submit questions in writing, regarding this RFI to Eleanor.Slocum@. The Government will try to answer all questions. Those questions and answers will be posted to this site as an attachment. PERFORMANCE WORK STATEMENT (PWS)DEPARTMENT OF VETERANS AFFAIRSOffice of Information & TechnologyLocal Exchange Carrier (LEC) Services for Region 1Date: 6/02/2013TAC-13-06211PWS Version Number: 2.1.5Contents TOC \o "2-2" \h \z \u \t "Heading 1,1" 1.0BACKGROUND PAGEREF _Toc356572679 \h 32.0APPLICABLE DOCUMENTS PAGEREF _Toc356572680 \h 33.0SCOPE OF WORK PAGEREF _Toc356572681 \h 44.0PERFORMANCE DETAILS PAGEREF _Toc356572682 \h 54.1CONTRACT TYPE PAGEREF _Toc356572683 \h 54.2PERFORMANCE PERIOD PAGEREF _Toc356572684 \h 54.3PLACE OF PERFORMANCE PAGEREF _Toc356572685 \h 54.4TRAVEL PAGEREF _Toc356572686 \h 65.0SPECIFIC TASKS AND DELIVERABLES PAGEREF _Toc356572687 \h 65.1RECURRING VOICE AND DATA SERVICES PAGEREF _Toc356572688 \h 65.2ESTABLISHMENT OF SERVICES PAGEREF _Toc356572689 \h 85.3SERVICE LEVEL AGREEMENT (SLA) PAGEREF _Toc356572690 \h 95.4ADDITION OF FACILITIES PAGEREF _Toc356572691 \h 125.5MAINTENANCE AND RESTORATION ACTIVITIES PAGEREF _Toc356572692 \h 126.0GENERAL REQUIREMENTS PAGEREF _Toc356572693 \h 146.1POSITION/TASK RISK DESIGNATION LEVEL(S) AND CONTRACTOR PERSONNEL SECURITY REQUIREMENTS PAGEREF _Toc356572694 \h 146.2METHOD AND DISTRIBUTION OF DELIVERABLES PAGEREF _Toc356572695 \h 176.3PERFORMANCE METRICS PAGEREF _Toc356572696 \h 176.4FACILITY/RESOURCE PROVISIONS PAGEREF _Toc356572697 \h 196.5GOVERNMENT FURNISHED INFORMATION PAGEREF _Toc356572698 \h 191.0 BACKGROUNDThe Department of Veterans Affairs (VA), Office of Information & Technology (OIT), utilizes a variety of contracts to acquire Local Exchange Carrier (LEC) services and has recognized a need to reduce potentially duplicative, overlapping, and fragmented efforts. VA intends to establish outcome-oriented results by consolidating LEC management and services. This action aligns with Federal Government priority goals—otherwise referred to as crosscutting goals—as well as goals to improve management across the Federal Government. VA is focused on implementing these objectives by means of OIT Enterprise level management of LEC services. OIT is tasked to accomplish the goal of reducing overall telecommunications and data expenses with minimal time of implementation. OIT seeks improvement in support, reporting, auditing and invoicing to provide the level of care required for our Veterans.VA Region 1 Telephone Business Office (R1 TBO) has the overall business and management responsibilities for all Region 1 telephone services. The R1 TBO is currently responsible for the management of IT operational expenses for thirty-three (33) Medical Centers and the attached smaller satellite offices. Consistent with National and Region 1 OIT cost containment initiatives, Region 1 OIT will consolidate telephone services to all facilities within the Region 1 OIT catchment area. The proposed project will allow Region 1 OIT to centralize management of telephone services and accomplish its goal of reducing overall telecommunications expenses. 2.0 APPLICABLE DOCUMENTSIn the performance of the tasks associated with this Performance Work Statement, the Contractor shall comply with the following (additional documents may be listed in individual Task Orders (TO) :44 U.S.C. § 3541, “Federal Information Security Management Act (FISMA) of 2002”Federal Information Processing Standards (FIPS) Publication 140-2, “Security Requirements For Cryptographic Modules”FIPS Pub 201, “Personal Identity Verification of Federal Employees and Contractors,” March 200610 U.S.C. § 2224, "Defense Information Assurance Program"5 U.S.C. § 552a, as amended, “The Privacy Act of 1974”42 U.S.C. § 2000d “Title VI of the Civil Rights Act of 1964”Department of Veterans Affairs (VA) Directive 0710, “Personnel Suitability and Security Program,” May 18, 2007VA Directive 6102, “Internet/Intranet Services,” July 15, 200836 C.F.R. Part 1194 “Electronic and Information Technology Accessibility Standards,” July 1, 2003OMB Circular A-130, “Management of Federal Information Resources,” November 28, 200032 C.F.R. Part 199, “Civilian Health and Medical Program of the Uniformed Services (CHAMPUS)”An Introductory Resource Guide for Implementing the Health Insurance Portability and Accountability Act (HIPAA) Security Rule, October 2008Sections 504 and 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998Homeland Security Presidential Directive (12) (HSPD-12), August 27, 2004VA Directive 6500, “Information Security Program,” August 4, 2006VA Handbook 6500, “Information Security Program,” September 18, 2007VA Handbook 6500.1, “Electronic Media Sanitization,” March 22, 2010VA Handbook 6500.2, “Management of Security and Privacy Incidents,” June 17, 2008.VA Handbook 6500.3, “Certification and Accreditation of VA Information Systems,” November 24, 2008.VA Handbook, 6500.5, Incorporating Security and Privacy in System Development Lifecycle.VA Handbook 6500.6, “Contract Security,” March 12, 2010Technical Reference Model (TRM) (reference at )National Institute Standards and Technology (NIST) Special PublicationsVA Directive 6508, VA Privacy Impact Assessment, October 3, 2008VA Directive 6300, Records and Information Management, February 26, 2009VA Handbook, 6300.1, Records Management Procedures, March 24, 2010GAO-12-620R GAO's Work Related to the Interim Crosscutting Priority Goals under the GPRA Modernization Act, dated May 31,20123.0 SCOPE OF WORKThe Contractor shall provide and implement telephone services, as described in Section 5 of this PWS to all VA OIT Region 1 sites. These sites include VA Medical Centers (VAMC), Veteran Outreach Centers, Community Based Outpatient Clinics (CBOC) and other VA facilities on the Region 1 area. Addendum C contains a list of current locations in Region 1. The Contractor shall provide all labor, management, tools, material, and equipment to perform all requirements of individual TO’s. The effort shall be proposed on a Firm Fixed Price (FFP) basis. The tasks described in Section 5 of this PWS are intended to be a set of all inclusive requirements. Individual TO’s placed under this contract by VA may include some or all of these tasks. Specific requirement details and locations will be defined in each individual order. 4.0 PERFORMANCE DETAILS4.1 CONTRACT TYPEThis is an Indefinite Delivery/Indefinite Quantity (IDIQ) Single Award Task Order (SATO) contract. Individual TO’s shall be issued on a performance-based Firm-Fixed-Price (FFP) basis.4.2 PERFORMANCE PERIODThe ordering period for the basic contract shall be a performance period of one-year with four option years from the date of award. Typical working hours at VA facilities are 8:00 AM to 4:30 PM, Monday through Friday, excluding Federal holidays. Work may be required outside of normal business hours due to system failures and other issues.There are 10 Federal holidays set by law (USC Title 5 Section 6103) that VA follows:Under current definitions, four are set by date:New Year's DayJanuary 1Independence DayJuly 4Veterans DayNovember 11Christmas DayDecember 25If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.The other six are set by a day of the week and month:Martin Luther King's BirthdayThird Monday in JanuaryWashington's BirthdayThird Monday in FebruaryMemorial DayLast Monday in MayLabor DayFirst Monday in SeptemberColumbus DaySecond Monday in OctoberThanksgivingFourth Thursday in November4.3 PLACE OF PERFORMANCEThe place of performance will be identified in individual task orders (TO). Services shall be provided at VA facilities located in Region 1. Region 1 includes VA owned or managed facilities in the states of Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Hawaii (HI), Idaho (ID), Kansas (KS), Montana (MT), Nebraska (NE), Nevada (NV), New Mexico (NM), North Dakota (ND), Oklahoma (OK), Oregon (OR), Texas (TX), Utah (UT), Washington (WA), and Wyoming (WY). The Contractor shall provide and implement voice and data services as described in this section to the sites listed in Addendum C. Requirements for access to VA facilities shall include the following:Typical working hours at VA facilities are 8:00 AM to 4:30 PM except the Network Operations Center (NOC) which requires 24/7 coverage. Overtime or access after normal administrative hours shall be coordinated and approved with each site.Contractor Technicians will require escorts in VA facilities in accordance with Section 2.h (6) of VA Directive 0710 (see PWS section 6.1.1) A maximum of two escorts will be provided at each VA location. The intent is for escorts to be dedicated resources; however, there may be situations where escorts are diverted to other prioritiesIf work must be conducted after normal working hours, pre-notification must be given to VA to coordinate VA escorts4.4 TRAVELContractor travel is required for attendance at the Award, Post Award, and Kick Off Meeting in Eatontown, NJ. The total estimated number of trips in support of the program and related meetings for this effort is listed below.? The number of participants for each meeting is estimated to be three (3) individuals.? Purpose Number of tripsDuration of each trip (# of days)Award, Post Award, and Kick Off 11 day 5.0 SPECIFIC TASKS AND DELIVERABLESThe Contractor shall perform the following as required by the individual task orders.5.1 RECURRING VOICE AND DATA SERVICESThe service type and details of the Government requirement will be detailed in the individual Task Orders (TO). The Contractor shall provide the following LEC services in areas where services either exist or is determined by the Government to be commercially available. This may include delivering, installing, and maintaining, or disconnecting the following services and features subject to Contractor facilities and capacity availability: 5.1.1 SERVICE TYPES AND FEATURESThe Contractor shall provide the following LEC services in areas where services either exist or are determined by the Government to be commercially available. This may include delivering, installing, and maintaining, or disconnecting the following services and features subject to Contractor facilities and capacity availability: POTS (Plain Old Telephone Service) shall be bi-directional, single pair, 600 ohms circuit with call progress tones such as dial tone, ring back tone, and capable of DTMF dialing. The REN (Ringer Equivalency Number) for each line shall be no less than 1.0. The POTS service shall be loop start service unless defined as ground-start circuit.5.1.1.2 PRI (Primary Rate ISDN) service shall be delivered over T-1 format as 23B+D unless specifically modified under the individual task order. Direct Inward Dialing (DID) two way, inbound/outbound DID number blocks (phone numbers)DSL (Digital Subscriber Line) service shall be delivered where available. All telephone service should have caller ID capability. All telephone service will be installed up to the designated building demarcation point.The long-distance carrier for all voice services must be Qwest Networx Primary inter-LATA Carrier (PIC/LPIC 0432).411 (directory service) and 900/976 or similar must be blockedTelephone Service Priority (TSP)E-911 PS/ALI (Public Switch / Automatic Location InformationPrivate Line ServiceData transport circuits (Digital Signal DS0 up to Optical Carrier OC768)Point to point data circuits or Tie linesMetro E Service metropolitan-area Ethernet, Ethernet MAN, or metro Ethernet network (MOE)Synchronous Optical Networking (SONET)Call Forwarding Call Waiting Voicemail Conference calling Call BlockingCall HuntingIntegrated Services Digital Network (ISDN)Centrex service Basic Rate Interface (BRI) Frame Relay Asynchronous Transfer Mode (ATM) Digital Channelized Services (DCS) 5.1.2 LOCAL TELECOMMUNICATION FEATURESThe Contractor shall provide local voice telecommunication features as needed. Features that are not commercially available must be noted in the TO response. This may include call forwarding, call waiting, voice mail, conference calling, and call blocking as examples. 5.1.3 TELECOMMUNICATION AVAILABILITY The Contractor shall provide telecommunication services at each facility 24 hours per day, 7 days per week, and 365 days per year inclusive of holidays. Contractor shall follow all Public Utilities Commission Agreements that regulate the area of service. The Public Utilities Commission (PUC) will be the primary ombudsman for regulated services. Government LEC services requirements and conditions maybe more stringent than PUC regulations and both may apply. The LEC service provider must also have a published tariff rates and USOC (Uniform Service Order Code) listing published with the PUC in the area of service. State PUC regulated or tariffed services for the exclusive use of the Government shall be provided by regulated service providers recognized by the local PUC in the area that the Contractor offers service. Best Effort Service and PUC unregulated service will not be accepted. Service providers and services that are not regulated by the PUC in the area of requirement will not be accepted except in cases where no Contractor can meet the Government requirement. Service providers that change service platforms or company status to that which is not regulated by the PUC in the area of service shall also give the Government cause to terminate service without consideration unless mutually agreed by the Contracting Officer (CO) and the Contractor. 5.1.4 E-911 PS/ALI AVAILABILITY The Contractor shall comply with all applicable local and FCC regulatory requirements including Local Number Portability (LNP), directory assistance, and emergency services (911 or E911) requirements to identify the location of an originating station and route them to the appropriate Public Safety Answering Point (PSAP).5.2 ESTABLISHMENT OF SERVICESThe Contractor shall establish telecommunication services (to include all materials, equipment, and labor) for the locations specified in Addendum C. Specific locations within Addendum C will be identified in individual Task Orders. Establishment of services includes all non-recurring charges specific to each facility. Service that is provided under a fixed period service pricing plan may be changed in speed or capacity, or may be converted to another service, without incurring a discontinuance charge, provided all the following conditions are met:1. Both the existing and the new services are provided solely by the Contractor;2. The order to discontinue the existing service and the order to establish the new service are received by the Contractor at the same time;3.The total value of the new service pricing plan, excluding any special construction charges and any other nonrecurring charges, is equal to and transitioned to this agreement in like for like or the value of the new TO is greater than the total value of the existing plan for the remaining months of that plan;4.The new service installation must take place within 30 calendar days of the disconnection of the existing service, unless an installation delay is caused by the Contractor.Build out or special construction charges by the Government for a TO will not be included in this agreement and shall be quoted separately from installation cost. The Government requirement of separate funding for build out or special construction charges will not be included in the timelines identified in section 5 of this PWS. The LEC services provided under this PWS shall be both provided to the network interface and be maintained by the Contractor. The Government will not rearrange, disconnect, remove or attempt to repair any facilities installed by the Contractor to the network interface. The Contractor shall seek permission via local Point of Contact (POC) to enter the Government facility at any reasonable hour for the purpose of installing, inspecting or repairing the facilities, or, upon termination of the service, for the purpose of removing Contractor facilities. Different LEC services may either have the same or different service points, according to local circumstances.5.3 SERVICE LEVEL AGREEMENT (SLA)The Contractor shall ensure services they provide conform to Service Level Agreement (SLA) parameters defined in Sections 5.3 through 5.3.8. All references to SLA in this PWS shall include the requirements set forth in Section 5. The Government will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable manner. The Government reserves the right to alter or change the surveillance methods in the QASP at its own discretion.5.3.1 CONTRACTOR CUSTOMER SUPPORTThe Contractor shall provide technical help desk support. Technical help desk support is required 24 hours a day, 7 days a week, and 365 days a year for the remainder of the contract following installation. A toll free number shall be designated as the primary help number for VA to call. Technical support responsiveness is measured by number of calls placed to the Help Desk from VA. Technical support starts at the point the call is logged by the Help Desk and continues to the point where the technician has resolved the problem.5.3.2 SUPPORT RESPONSE TIMEThe Contractor shall provide technical support/resolution during established business hours to assist VA with issues pertaining to the LEC Services set forth in Section 5.1 through 5.1.4. Response times begin when the Contractor receives a support request from VA. The Contractor shall respond to the VA’s support requests according to the following Severity Levels.5.3.3 SEVERITY LEVEL A – MAJOR IMPACT A Major Impact means a business impacting function or service is not available such as loss of dial tone, inability to dial 911, or inability to receive a call on the circuit due to service outages. This also includes the inability to receive or transmit data or access critical medical systems due to circuit impairment. The Contractor shall respond to all Severity Level A problems within four business hours. Notifications shall be provided to VA local point of contact as identified by TO, at a minimum every business day via telephone or more frequently as time permits. Service must be restored or minimized to Severity Level B within 24 hours of the notification of major impact and not return to major impact for seven days or it will be considered a continuation of the original service impact. 5.3.4 SEVERITY LEVEL B – MINOR IMPACTA Minor Impact means VA’s workflow is not seriously affected or limited as defined in 5.3.3. The Contractor shall respond to all Severity Level B problems within one business day. Notification shall be delivered either by telephone or via email to the appropriate VA local point of contact and COR as identified by TO. This includes all telephone service and deregulated broadband service. Service must be restored or minimized to Severity Level C within 72 hours of the notification of minor impact and not return to minor or major impact for seven days or it will be considered a continuation of the original service impact.5.3.5 SEVERITY LEVEL C – NO IMPACT Response times may vary for Severity Level C support depending on the project work associated with the request not to exceed 14 days. These should be reported to the appropriate VA point of contact as identified by TO.5.3.6 EXCEPTIONSDuring scheduled maintenance of the voice system, the Contractor shall notify VA within three days of the maintenance window and describe in detail how long and to what level degraded service is to be expected. The Contractor shall obtain approval in advance from the appropriate VA point of contact as identified by TO before scheduled maintenance occurs. The voice service shall not be considered to be unavailable for any outage that results from any maintenance performed by the Contractor as defined by the following three exceptions:VA is notified at least three days in advance of outage or service degradation;During the installation period prior to the due date; andTrouble beyond the demarcation point or Network Interface (NI) not caused by the Contractor.5.3.7 EFFECTIVE DATEThe Critical Dates monitored by the Government and PUC for the purposes of calculating effective date are as follows:Application Date (APP): The date the Government provides a TO and sufficient information to the Contractor for order placement. The APP Date is the date the contract service provider enters the order into their order distribution system(s). This is sometimes referred to as the order date.Design Layout Report Date (DLRD): The date the Design Layout Report which contains the design for the service(s) ordered is forwarded to the Government. Plant Test Date (PTD): The date acceptance testing is performed with the Government.Service Date (DD): The date the service is due to be made available to the Government. This is sometimes referred to as the Due Date.The anticipated time between APP and DD shall be less than 60 days in all cases. The Government shall be notified within 45 days after APP if the DLRD cannot be provided or if the Contractor’s facilities cannot support the TO. Also the Contractor shall notify the Government prior to the 60th day the results of the PTD. The Contractor shall identify any exception to the effective date and furnish a written plan with a new due date and anticipated additional cost to install. The Government COR may approve exceptions up to 60 days from the APP. If not approved by the COR or the exception is greater than 60 days, the issue will be raised to the CO for additional action. The Government shall not pay for any cost associated with a TO prior to DD or any charges associated with the TO if cancelled prior to the DD. The effective date for Contractor performance meeting SLA measures shall begin no later than seven calendar days after the Contractor and VA agree that circuit installation and Test and Turn-Up actions are complete. The Contractor shall communicate circuit installation and Test and Turn-Up completion no later than 24 hours after the Contractor concludes that the technical work has been completed.5.3.8 TELECOMUNICATIONS SERVICE PRIORITYThe Contractor shall comply with the assignment of a Telecommunications Service Priority (TSP) to all circuits ordered. TSP is a program that authorizes national security and emergency preparedness (NS/EP) organizations to receive priority treatment for vital voice and data circuits or other telecommunications services as a result of hurricanes, floods, earthquakes, and other natural or man-made disasters. The TSP Program requires service vendors to prioritize requests by identifying those services critical to NS/EP based on the Federal Communications Commission (FCC) mandate (REF: 88-341). A TSP assignment ensures that it shall receive priority attention by the service vendor before any all non TSP service.Website: ADDITION OF FACILITIESThe Contractor shall complete TO circuit installation, Test and Turn-Up, and operation requirements for the location(s) specified in the TO and as identified by VA within the master list of VA facilities spelled out in Addendum C. VA reserves the right to modify the master list of VA facilities, as noted by Service Delivery Point (SDP) addresses, during the period of performance. 5.5 MAINTENANCE AND RESTORATION ACTIVITIESThe Contractor shall maintain service availability to the standards established in this PWS, and ensure no loss of telecommunications services during all service requests, and provide maintenance activities to the Contractor’s network. For example, remediation of major system failures using redundant resources or other resources may be necessary to maintain performance standards. 5.5.1 DOWNTIMEThe Contractor shall obtain the approval of the COR and VA Facility Telecommunications Manager prior to starting any work that may cause any downtime. Refer to Section 5.3.6. If work is needed to be performed outside of normal business hours, the Contractor shall notify the COR and VA Facility Telecommunications Manager a minimum of three business days before the work is to begin (except in the case of emergencies, major impact or prior to effective date. Refer to Section 5.3.3 and to Section 5.3.7).5.5.2 ONSITE WORKThe Contractor shall clean up all work areas after completing work in VA facilities, including removal and disposal of defective equipment.5.5.3 INTRUSIVE TESTINGThe Contractor shall receive approval from the VA Facility Telecommunications Manager prior to commencement of intrusive testing.5.5.4 NOTIFICATION OF SERVICE OR REPAIR COMPLETIONThe Contractor shall notify VA when any service request, repair, or maintenance is completed by sending an email to a VA email group(s) designated by the COR or a phone call to the Facility Telecom Manager. The service request, repair, or maintenance is not considered complete until a VA Facility Telecommunications Manager confirms that the completion of service is acceptable.5.5.5 RESOLUTION OF ISSUESThe Contractor shall use an Escalation Process to resolve customer service issues and provide a single point of contact for each issue or dispute.The Contractor shall provide the COR an Escalation Process 14 days After Receipt of Order (ARO) outlining the specific steps taken to resolve customer service issues. The process shall include a full escalation list that provides resolution if necessary at the Contractor’s senior executive level. Deliverable:Escalation Process5.5.6 CUSTOMER SUPPORT ORGANIZATION CHARTThe Contractor shall provide the COR a Customer Support Organization Chart containing Contractor employee names, email addresses, and direct phone numbers. Deliverable:Customer Support Organization Chart5.5.7 CUSTOMER SERVICE RECORDSThe Contractor shall provide Customer Service Records (CSRs) for each new reoccurring service by the first billing cycle and each billing cycle afterwards. Each record shall include the delivery service point, an itemized list of service types provided, and the price associated with each service. 5.5.8 MOVES, ADDS, CHANGES, AND DELETES (MACD)The ability for VA to process MACDs shall be included within the contract account management system. The information must include the date of MACD request, current status, and prorated cost based on date of the MACD request. The Government requires telephone service portability and that established telephone numbers be retained. Moves made under portability provisions are subject to facility availability and requirements set forth in section 5.2 Establishment of Services. The Government may choose to move either a portion of or the entire existing service. 6.0 GENERAL REQUIREMENTS6.1 POSITION/TASK RISK DESIGNATION LEVEL(S) AND CONTRACTOR PERSONNEL SECURITY REQUIREMENTSThe Contractor(s) shall comply with all personnel security requirements included in this contract and local level organization security requirements described in each individual task order. Contractor Technicians will require escorts in VA facilities in accordance with Section 2.h (6) of VA Directive 0710 (see PWS section 6.1.1) 6.1.1 VA DIRECTIVE 0710 PERSONNEL SECURITY AND SUITABILITY PROGRAM1. PURPOSE AND BACKGROUND. This directive describes the purpose, responsibilities, requirements, and procedures of VA’s Personnel Security and Suitability Program, applicable to Federal applicants, appointees, employees, contractors and affiliates who have access to departmental operations, facilities, information, or information technology systems.a. The Personnel Security and Suitability Program has three main purposes:(1) To provide a basis for determining a person’s suitability to work for or on behalf of the government, (2) To provide a basis for VA to determine whether a Federal employee should be granted a security clearance, and(3) To implement certain Personal Identity Verification requirements of Federal Information Processing Standards (FIPS-201).b. The Federal government mandates by law, executive order, Presidential Directives, regulations, and guidance that all applicants, appointees, employees, contractors, and others are suitable for employment or assignment to work for or on behalf of the Federal government.c. Personnel Security and Suitability Programs were established in 1953 by Executive Order (EO) 10450, Security Requirements for Government Employment, as amended and enhanced in 1995 by EO 12968, Access to Classified Information, as amended. These orders set the standards for suitability and security clearance processes for the Federal government. The processes were reformed in 2008 by EO 13467, Reforming Processes Related to Suitability for Government Employment, Fitness for Contractor Employees, and Eligibility for Access to Classified National Security Information.d. EO 13467, Reforming Processes Related to Suitability for Government Employment, Fitness for Contractor Employees, and Eligibility for Access to Classified National Security Information, was issued June 30, 2008. This EO reformed the use of reciprocity across the Federal government to ensure cost-effective, timely, and efficient protection of national interests.e. Office of Personnel Management (OPM) revised Title 5, Code of Federal Regulations (CFR), 731, Suitability in April 2008 and again in November 2008. These regulations are the framework for the Department of Veterans Affairs (VA’s) Personnel Security and Suitability Program.f. EO 13488, Granting Reciprocity on Excepted Service and Federal Contractor Employee Fitness and Reinvestigating Individuals in Positions of Public Trust, was issued on January 16, 2009. This EO requires a reinvestigation on all individuals in positions of public trust to ensure that they remain suitable for continued employment.g. The Intelligence Reform and Terrorism Prevention Action of 2004 (IRTPA), Public Law No. 108-458 (2004) (codified at 50 U.S.C. 435b) sets goals and timelines for granting clearances, ensuring reciprocity, and establishing an integrated database for completed background investigations.2. POLICYa. VA is required to establish criteria and procedures for making suitability determinations and taking suitability actions involving applicants for and appointees to covered positions. Suitability determinations are based on a person’s character or conduct that may have an impact on the integrity or efficiency of the service. Determining suitability for Federal employment will be consistent with 5 Part CFR 731. Determining fitness for contractor employees will be based on criteria equivalent to that used for Federal employees. Determinations made under this category are distinct from determinations of eligibility for assignment to, or retention in, sensitive national security positions. b. Some positions are also subject to sensitivity considerations relating to national security and access to classified information. Eligibility for access to classified information shall be granted in accordance with EO 12968, as amended. Eligibility determinations will be made using the standards set forth in the “Adjudicative Guidelines for Determining Eligibility for Access to Classified Information.”c. VA must implement policies and maintain records demonstrating that VA employs reasonable methods to ensure adherence to Office of Personnel Management (OPM) and other regulatory issuances in determining suitability for employment. Facilities are required to establish local policies and procedures to ensure that required background screenings are accomplished and documented.d. This directive requires Administrations and staff offices to collaborate, participate, and recognize the shared, related, and interdependent responsibility to provide effective and efficient personnel security services to the department.e. Designating Position Risk and Sensitivity Levels(1) Agencies are required by 5 CFR, 731, Suitability, to designate the position risk level for all covered positions at Low, Moderate or High as determined by the position’s potential to adversely impact the efficiency and integrity of the service. High and Moderate Risk level positions are designated as Public Trust positions.(2) All positions must also be given a sensitivity designation. National security positions are those that involve activities that are concerned with the protection of the United States from foreign aggression or espionage, the preservation of the Nation’s military strength, and the regular use of, or access to, classified information. The sensitivity designations are Special-Sensitive, Critical-Sensitive, or Noncritical-Sensitive. This designation is complimentary to the risk designation, and may have an effect on the position’s investigative requirement.(3) All VA administrations and staff offices must use the Position Designation System and Automated Tool (PDAT) for designating position risk and sensitivity levels for all positions. The position designation process is used to determine the appropriate level of investigation for positions covered by 5 CFR, parts 731, Suitability, and 732, National Security Positions.(4) The PDAT will be used by Contracting Officers and Contracting Officer Technical Representative to appropriately designate the statement of work or other written description of the assignment, with the proper risk or sensitivity level for the contract employees. Information Security Officers (ISO) should be consulted when access to VA information systems and data is involved to ensure appropriate risk levels are assigned for contractors.f. Electronic Questionnaire for Investigations Processing (E-QIP). The use of E-QIP is mandated by the Office of Management and Budget (OMB) and OPM pursuant to the E-Government Act of 2002, P.L. 107-347. E-QIP allows applicants to electronically enter, update, and transmit their personal investigative data over a secure Internet connection to their employing agency for review and approval. E-QIP must be used for all investigative types for employees, contractors, affiliates, volunteers and other designated individuals who will need a background investigation.g. Personal Identity Verification (PIV). FIPS 201-1 requires that at a minimum National Agency Check with Inquiries (NACI) be initiated prior to the issuance of a Personal Identity Verification (PIV) compliant card. Agencies can issue an electronically distinguishable identity credential on the basis of a completed FBI National Criminal History Check (fingerprint check) while the NACI is pending. OPM conducts Special Agreement Checks (SAC) which cover FBI criminal history. VA facilities must use electronic fingerprint equipment to submit SAC requests to OPM. All individuals who work for or at VA, whether they are paid or unpaid, with access to VA information or information systems, will be subject to background investigations pursuant to VA Directive 0735, “Personal Identity Verification (PIV) of Federal Employees and Contractors.”h. Exemptions(1) OPM has by regulation exempted the following positions from the investigative requirements of Executive Order (EO) 10450, Security Requirements for Government Employment, as amended.(a) Low Risk/Nonsensitive positions that are temporary, intermittent, per diem, or seasonal not to exceed an aggregate of 180 days in either a single continuous appointment or series of appointments; and(b) Positions filled by aliens outside the United States.(2) Administrations and staff offices must conduct such checks as appropriate to ensure that the employment or retention of such individuals in these positions is consistent with the interests of national security.(3) In accordance with National Institute of Standards and Technology (NIST) guidance, background screenings commensurate with the risk involved with the position will be conducted for any positions that require access to VA information systems.(4) All individuals who work at or for VA, whether they are paid or unpaid, with access to VA information systems, will be subject to background screenings prior to being granted such access.(5) By agreement with OPM, the investigative requirements as set forth in EO 10450 will not apply to the following categories of employees:(a) Consultants or experts appointed to Low Risk/Nonsensitive positions for a period 1 year or less and not to be reappointed; and experts or consultants appointed for a period of more than 1 year or reappointed after a year with no break in service, provided the service does not exceed more than 30 days in any one calendar year.(b) Physicians appointed under 38 U.S.C. 7406 to Low Risk/Nonsensitive positions as medical residents, provided they do not exceed 1 year of continuous service at a VA facility, regardless of the duration of the residency program.(c) Purchase and hire employees appointed to Low Risk/Nonsensitive positions appointed for six months or less.(6) Contract personnel assigned to Low Risk/Nonsensitive positions for 180 days or less under a single contract or a series of contracts.(7) Any additional exemptions to the investigative requirements of EO 10450 must be approved by OPM, upon the request of the Secretary. Administrations and staff offices may submit requests for additional exemptions or modifications of existing exemptions through the Office of the Operations, Security, and Preparedness (OSP) for approval and submission to OPM.i. Background Screening. VA requires that all personnel be subject to an appropriate background screening (Special Agreement Check (SAC)) prior to permitting access to VA information and information systems. This includes applicants, appointees, employees, contractors, affiliates and other individuals who require physical and/or logical access to VA information or information system6.2 METHOD AND DISTRIBUTION OF DELIVERABLESThe Contractor shall deliver documentation in electronic format, unless otherwise directed in Section B of the solicitation/contract. Acceptable electronic media include: Microsoft (MS) Word, MS Excel, and Adobe Postscript Data Format (PDF). 6.3 PERFORMANCE METRICSThe table below defines the Performance Standards and Acceptable Performance Levels for Objectives associated with this effort. Additional metrics may be required as defined in the individual TO.Performance ObjectivePerformance StandardAcceptable Performance LevelsVoice and Data Services (5.1)The Contractor shall provide LEC services in areas where services either exist or is determined by the Government to be commercially availableContractor complies with Service Level Agreement (5.3) Telecommunication Availability (5.1.3)24 hours per day, 7 days per week, and 365 days per year inclusive of holidaysContractor shall follow all Public Utilities Commission Agreements that regulate the area of service.E-911 Services (5.1.4)Identify the location of an originating station and route them to the appropriate Public Safety Answering Point (PSAP)The Contractor shall comply with all applicable local and FCC regulatory requirements.Establishment of Services (5.2)The Contractor shall establish telecommunication services (to include all materials, equipment, and labor) for the locations specified in Addendum C.No discontinuance charge, provided all conditions are metContractor Customer Support (5.3.1)Technical help desk support is provided 24 hours a day, 7 days a week, and 365 days a year for the remainder of the contract following installation.Contractor shall follow all Public Utilities Commission Agreements that regulate the area of service.Major Impact Response Time (5.3.3)The Contractor shall respond to all Severity Level A problems within four business hoursService must be restored or minimized to Severity Level B within 24 hours of the notificationMinor Impact Response Time (5.3.4)The Contractor shall respond to all Severity Level B problems within one business day.Service must be restored or minimized to Severity Level C within 72 hours of the notificationEffective Date (5.3.7)The time between APP and DD should be less than 60 daysOrders are completed within 60 daysTelecommunications Service Priority (5.3.8)TSP assignment ensures that it will receive priority attention by the service vendor before any all non TSP serviceContractor to comply with Federal Communications Commission (FCC) mandate (REF: 88-341)Downtime (5.5.1)Contractor shall obtain the approval of the COR and VA Facility Telecommunications Manager prior to starting any work that will cause any downtimeContractor shall notify the COR and VA Facility Telecommunications Manager a minimum of three business days before the work is to beginOnsite Work (5.5.2)The Contractor shall clean up all work areas after completing work in VA facilities, including removal and disposal of defective equipment100% of the timeIntrusive Testing (5.5.3)The Contractor shall receive approval from the VA Facility Telecommunications Manager prior to commencement of intrusive testing100% of the timeNotification (5.5.4)Contractor shall notify VA when any service request, repair, or maintenance is completedConfirmation or acceptable service by Facility Telecom ManagerResolution of Issues (5.5.5)Contractor shall provide the COR an Escalation Process outlining the specific steps taken to resolve customer service issues14 days After Receipt of OrderCustomer Support Organization Chart (5.5.6)Chart containing Contractor employee names, email addresses, and direct phone numbers14 days After Receipt of OrderCustomer Service Records (5.5.7)The CSRs shall include the delivery service point, an itemized list of service types provided, and the price associated with each serviceBy the first billing cycle and each billing cycle afterwardsMoves, Adds, Changes, and Deletes (5.5.8)The Government requires telephone service portability and that established telephone numbers be retained100% of the timeA Performance Based Service Assessment Survey will be used in combination with the QASP to assist the Government in determining acceptable performance levels.6.4 FACILITY/RESOURCE PROVISIONSThe Contractor shall contact the COR for Government documentation needed and which is not available by other means. The Contractor shall not transmit, store or otherwise maintain sensitive data or products in Contractor systems (or media) within the VA firewall IAW VA Handbook 6500.6 dated March 12, 2010. All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP’s) and Authority to Operate (ATO)’s for all systems/LAN’s accessed while performing the tasks detailed in this PWS. For detailed Security and Privacy Requirements refer to REF _Ref252783628 \h \* MERGEFORMAT ADDENDUM A and ADDENDUM B.6.5 GOVERNMENT FURNISHED INFORMATIONGovernment site plans, manuals, and drawings are applicable to this acquisition and will be provided to the Contractor at the TO level as required for performance. All Government furnished information shall be returned at the competition of the contract.ADDENDUM ACyber and Information Security Requirements for VA IT ServicesThe Contractor shall ensure adequate LAN/Internet, data, information, and system security in accordance with VA standard operating procedures and standard PWS language, conditions, laws, and regulations. The Contractor’s firewall and web server shall meet or exceed VA minimum requirements for security. All VA data shall be protected behind an approved firewall. All security violations or attempted violations shall be reported to the VA Program Manager and VA Information Security Officer as soon as possible. The Contractor shall follow all applicable VA policies and procedures governing information security, especially those that pertain to certification and accreditation.Contractor supplied equipment, PCs of all types, equipment with hard drives, or other technology items for contract services must meet all security requirements that apply to Government Furnished Equipment (GFE) and Government Owned Equipment (GOE). Security Requirements include: a) VA Approved Encryption Software must be installed on all laptops or mobile devices before placed into operation, b) Bluetooth equipped devices are prohibited within VA; Bluetooth must be permanently disabled or removed from the device, c) VA approved anti-virus and firewall software, d) Equipment must meet all VA sanitization requirements and procedures before disposal. The COR, CO, the Project Manager, and the Information Security Officer (ISO) must be notified and verify all security requirements have been adhered to.Each documented initiative under this contract incorporates the VA Handbook 6500.6, “Contract Security,” March 12, 2010 by reference as though fully set forth therein. The VA Handbook 6500.6, “Contract Security” shall also be included in every related agreement, contract or order. The VA Handbook 6500.6, Appendix C, is included in this document as Addendum B.Training requirements: The Contractor shall complete all mandatory training courses on the current VA training site, the VA Talent Management System (TMS), and will be tracked therein. The TMS may be accessed at . If you do not have a TMS profile, go to and click on the “Create New User” link on the TMS to gain access.Contractor employees shall complete a VA Systems Access Agreement if they are provided access privileges as an authorized user of the computer system of VA.VA Enterprise Architecture ComplianceThe applications, supplies, and services furnished under this contract must comply with One-VA Enterprise Architecture (EA), available at in force at the time of issuance of this contract, including the Program Management Plan and VA's rules, standards, and guidelines in the Technical Reference Model/Standards Profile (TRMSP). The VA reserves the right to assess contract deliverables for EA compliance prior to acceptance.VA Internet and Intranet Standards:The Contractor shall adhere to and comply with VA Directive 6102 and VA Handbook 6102, Internet/Intranet Services, including applicable amendments and changes, if the Contractor’s work includes managing, maintaining, establishing and presenting information on VA’s Internet/Intranet Service Sites. This pertains, but is not limited to: creating announcements; collecting information; databases to be accessed, graphics and links to external sites.Internet/Intranet Services Directive 6102 is posted at (copy and paste the following URL to browser): Services Handbook 6102 is posted at (copy and paste following URL to browser): of the Federal Accessibility Law Affecting All Electronic and Information Technology Procurements (Section 508)On August 7, 1998, Section 508 of the Rehabilitation Act of 1973 was amended to require that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology, that they shall ensure it allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. Section 508 required the Architectural and Transportation Barriers Compliance Board (Access Board) to publish standards setting forth a definition of electronic and information technology and the technical and functional criteria for such technology to comply with Section 508. These standards have been developed are published with an effective date of December 21, 2000. Federal departments and agencies shall develop all Electronic and Information Technology requirements to comply with the standards found in 36 CFR 1194.Section 508 – Electronic and Information Technology (EIT) Standards:The Section 508 standards established by the Architectural and Transportation Barriers Compliance Board (Access Board) are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure Electronic and Information Technology (EIT). These standards are found in their entirety at: and . A printed copy of the standards will be supplied upon request. The Contractor shall comply with the technical standards as marked:_x_§ 1194.21 Software applications and operating systems_x_§ 1194.22 Web-based intranet and internet information and applications_x_§ 1194.23 Telecommunications products_x_§ 1194.24 Video and multimedia products_x_§ 1194.25 Self-contained, closed products_x_§ 1194.26 Desktop and portable computers_x_§ 1194.31 Functional Performance Criteria_x_§ 1194.41 Information, Documentation, and SupportThe standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device, but merely require that the EIT be compatible with such software and devices so that it can be made accessible if so required by the agency in the future.Physical Security & Safety Requirements:The Contractor and their personnel shall follow all VA policies, standard operating procedures, applicable laws and regulations while on VA property. Violations of VA regulations and policies may result in citation and disciplinary measures for persons violating the law.The Contractor and their personnel shall wear visible identification at all times while they are on the premises.The VA does not provide parking spaces at the work site; the Contractor must obtain parking at the work site if needed. It is the responsibility of the Contractor to park in the appropriate designated parking areas. The VA will not invalidate or make reimbursement for parking violations of the Contractor.Smoking is prohibited inside/outside any building other than the designated smoking areas.Possession of weapons is prohibited.The Contractor shall obtain all necessary licenses and/or permits required to perform the work, with the exception of software licenses that need to be procured from a Contractor or vendor in accordance with the requirements document. The Contractor shall take all reasonable precautions necessary to protect persons and property from injury or damage during the performance of this contract.Confidentiality and Non-DisclosureThe Contractor shall follow all VA rules and regulations regarding information security to prevent disclosure of sensitive information to unauthorized individuals or organizations.The Contractor may have access to Protected Health Information (PHI) and Electronic Protected Health Information (EPHI) that is subject to protection under the regulations issued by the Department of Health and Human Services, as mandated by the Health Insurance Portability and Accountability Act of 1996 (HIPAA); 45 CFR Parts 160 and 164, Subparts A and E, the Standards for Privacy of Individually Identifiable Health Information (“Privacy Rule”); and 45 CFR Parts 160 and 164, Subparts A and C, the Security Standard (“Security Rule”). Pursuant to the Privacy and Security Rules, the Contractor must agree in writing to certain mandatory provisions regarding the use and disclosure of PHI and EPHI.The Contractor shall have access to some privileged and confidential materials of VA. These printed and electronic documents are for internal use only, are not to be copied or released without permission, and remain the sole property of VA. Some of these materials are protected by the Privacy Act of 1974 (revised by PL 93-5791) and Title 38. Unauthorized disclosure of Privacy Act or Title 38 covered materials is a criminal offense.The VA Contracting Officer will be the sole authorized official to release in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. The Contractor shall release no information. Any request for information relating to this contract presented to the Contractor shall be submitted to the VA Contracting Officer for response.Contractor personnel recognize that in the performance of this effort, Contractor personnel may receive or have access to sensitive information, including information provided on a proprietary basis by carriers, equipment manufacturers and other private or public entities. Contractor personnel agree to safeguard such information and use the information exclusively in the performance of this contract. Contractor shall follow all VA rules and regulations regarding information security to prevent disclosure of sensitive information to unauthorized individuals or organizations as enumerated in this section and elsewhere in this Contract and its subparts and appendices.Contractor shall limit access to the minimum number of personnel necessary for contract performance for all information considered sensitive or proprietary in nature. If the Contractor is uncertain of the sensitivity of any information obtained during the performance this contract, the Contractor has a responsibility to ask the VA Contracting Officer.Contractor shall train all of their employees involved in the performance of this contract on their roles and responsibilities for proper handling and nondisclosure of sensitive VA or proprietary information. Contractor personnel shall not engage in any other action, venture or employment wherein sensitive information shall be used for the profit of any party other than those furnishing the information. The sensitive information transferred, generated, transmitted, or stored herein is for VA benefit and ownership alone.Contractor shall maintain physical security at all facilities housing the activities performed under this contract, including any Contractor facilities according to VA-approved guidelines and directives. The Contractor shall ensure that security procedures are defined and enforced to ensure all personnel who are provided access to patient data must comply with published procedures to protect the privacy and confidentiality of such information as required by VA.Contractor must adhere to the following:The use of “thumb drives” or any other medium for transport of information is expressly prohibited.Controlled access to system and security software and documentation.Recording, monitoring, and control of passwords and privileges.All terminated personnel are denied physical and electronic access to all data, program listings, data processing equipment and systems.VA, as well as any Contractor (or Subcontractor) systems used to support development, provide the capability to cancel immediately all access privileges and authorizations upon employee termination.Contractor PM and VA PM are informed within twenty-four (24) hours of any employee termination.Acquisition sensitive information shall be marked "Acquisition Sensitive" and shall be handled as "For Official Use Only (FOUO)".Contractor does not require access to classified data.Regulatory standard of conduct governs all personnel directly and indirectly involved in procurements. All personnel engaged in procurement and related activities shall conduct business in a manner above reproach and, except as authorized by statute or regulation, with complete impartiality and with preferential treatment for none. The general rule is to strictly avoid any conflict of interest or even the appearance of a conflict of interest in VA/Contractor relationships.ADDENDUM BAPPLICABLE PARAGRAPHS TAILORED FROM: THE VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY LANGUAGE, VA HANDBOOK 6500.6, APPENDIX C, MARCH 12, 2010GENERALContractors, Contractor personnel, Subcontractors, and Subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMSA Contractor/Subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, Subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or TO.All Contractors, Subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for Contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the Contractor/Subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor. The Contractor or Subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the Contractor or Subcontractor’s employ. The Contracting Officer must also be notified immediately by the Contractor or Subcontractor prior to an unfriendly termination.VA INFORMATION CUSTODIAL LANGUAGEInformation made available to the Contractor or Subcontractor by VA for the performance or administration of this contract or information developed by the Contractor/Subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of VA. This clause expressly limits the Contractor/Subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).VA information should not be co-mingled, if possible, with any other data on the Contractors/Subcontractor’s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the Contractor must ensure that VA information is returned to VA or destroyed in accordance with VA’s sanitization requirements. VA reserves the right to conduct onsite inspections of Contractor and Subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.Prior to termination or completion of this contract, Contractor/Subcontractor must not destroy information received from VA, or gathered/created by the Contractor in the course of performing this contract without prior written approval by VA. Any data destruction done on behalf of VA by a Contractor/Subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the Contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.The Contractor/Subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. The Contractor/Subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on Contractor/Subcontractor electronic storage media for restoration in case any electronic equipment or data used by the Contractor/Subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. If VA determines that the Contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the Contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12. If a VHA contract is terminated for cause, the associated Business Associate Agreement (BAA) must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship. The Contractor/Subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.The Contractor/Subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA minimum requirements. VA Configuration Guidelines are available upon request.Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the Contractor/Subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA prior written approval. The Contractor/Subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.Notwithstanding the provision above, the Contractor/Subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the Contractor/Subcontractor is in receipt of a court order or other requests for the above mentioned information, that Contractor/Subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or a Memorandum of Understanding-Interconnection Service Agreement (MOU-ISA) for system interconnection, the Contractor/Subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the RMATION SYSTEM DESIGN AND DEVELOPMENTInformation systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic PHI, outlined in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COR, and approved by the VA Privacy Service in accordance with Directive 6508, VA Privacy Impact Assessment.The Contractor/Subcontractor shall certify to the COR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista (in Protected Mode on Vista) and future versions, as required.The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the Windows Installer Service for installation to the default “program files” directory and silently install and uninstall.Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security Program and VA Handbook 6500.5, Incorporating Security and Privacy in System Development Lifecycle. The Contractor/Subcontractor is required to design, develop, or operate a System of Records Notice (SOR) on individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties.The Contractor/Subcontractor agrees to:Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:The Systems of Records (SOR); andThe design, development, or operation work that the Contractor/Subcontractor is to perform;Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a SOR on individuals that is subject to the Privacy Act; andInclude this Privacy Act clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a SORIn the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a SOR on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a SOR on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a SOR on individuals to accomplish an agency function, the Contractor/Subcontractor is considered to be an employee of the agency.“Operation of a System of Records” means performance of any of the activities associated with maintaining the SOR, including the collection, use, maintenance, and dissemination of records.“Record” means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and contains the person’s name, or identifying number, symbol, or any other identifying particular assigned to the individual, such as a fingerprint or voiceprint, or a photograph.“System of Records” means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.The vendor shall ensure the security of all procured or developed systems and technologies, including their subcomponents (hereinafter referred to as “Systems”), throughout the life of this contract and any extension, warranty, or maintenance periods. This includes, but is not limited to workarounds, patches, hot fixes, upgrades, and any physical components (hereafter referred to as Security Fixes) which may be necessary to fix all security vulnerabilities published or known to the vendor anywhere in the Systems, including Operating Systems and firmware. The vendor shall ensure that Security Fixes shall not negatively impact the Systems.The vendor shall notify VA within 24 hours of the discovery or disclosure of successful exploits of the vulnerability which can compromise the security of the Systems (including the confidentiality or integrity of its data and operations, or the availability of the system). Such issues shall be remediated as quickly as is practical, based upon the severity of the incident. When the Security Fixes involve installing third party patches (such as Microsoft OS patches or Adobe Acrobat), the vendor will provide written notice to VA that the patch has been validated as not affecting the Systems within 10 working days. When the vendor is responsible for operations or maintenance of the Systems, they shall apply the Security Fixes based upon the severity of the incident.All other vulnerabilities shall be remediated as specified in this paragraph in a timely manner based on risk, but within 60 days of discovery or disclosure. Exceptions to this paragraph (e.g. for the convenience of VA) shall only be granted with approval of the contracting officer and the VA Assistant Secretary for Office of Information and RMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USEFor information systems that are hosted, operated, maintained, or used on behalf of VA at non-VA facilities, Contractors/Subcontractors are fully responsible and accountable for ensuring compliance with all HIPAA, Privacy Act, FISMA, NIST, FIPS, and VA security and privacy directives and handbooks. This includes conducting compliant risk assessments, routine vulnerability scanning, system patching and change management procedures, and the completion of an acceptable contingency plan for each system. The Contractor’s security control procedures must be equivalent, to those procedures used to secure VA systems. A Privacy Impact Assessment (PIA) must also be provided to the COR and approved by VA Privacy Service prior to operational approval. All external Internet connections to VA network involving VA information must be reviewed and approved by VA prior to implementation.Adequate security controls for collecting, processing, transmitting, and storing of Personally Identifiable Information (PII), as determined by the VA Privacy Service, must be in place, tested, and approved by VA prior to hosting, operation, maintenance, or use of the information system, or systems by or on behalf of VA. These security controls are to be assessed and stated within the PIA and if these controls are determined not to be in place, or inadequate, a Plan of Action and Milestones (POA&M) must be submitted and approved prior to the collection of PII.Outsourcing (Contractor facility, Contractor equipment or Contractor staff) of systems or network operations, telecommunications services, or other managed services requires certification and accreditation (authorization) (C&A) of the Contractor’s systems in accordance with VA Handbook 6500.3, Certification and Accreditation and/or the VA OCS Certification Program Office. Government-owned (Government facility or Government equipment) Contractor-operated systems, third party or business partner networks require memorandums of understanding and interconnection agreements (MOU-ISA) which detail what data types are shared, who has access, and the appropriate level of security controls for all systems connected to VA networks.The Contractor/Subcontractor’s system must adhere to all FISMA, FIPS, and NIST standards related to the annual FISMA security controls assessment and review and update the PIA. Any deficiencies noted during this assessment must be provided to the VA contracting officer and the ISO for entry into the VA POA&M management process. The Contractor/Subcontractor must use the VA POA&M process to document planned remedial actions to address any deficiencies in information security policies, procedures, and practices, and the completion of those activities. Security deficiencies must be corrected within the timeframes approved by the Government. Contractor/Subcontractor procedures are subject to periodic, unannounced assessments by VA officials, including the VA Office of Inspector General. The physical security aspects associated with Contractor/Subcontractor activities must also be subject to such assessments. If major changes to the system occur that may affect the privacy or security of the data or the system, the C&A of the system may need to be reviewed, retested and re-authorized per VA Handbook 6500.3. This may require reviewing and updating all of the documentation (PIA, System Security Plan, and Contingency Plan). The Certification Program Office can provide guidance on whether a new C&A would be necessary.The Contractor/Subcontractor must conduct an annual self-assessment on all systems and outsourced services as required. Both hard copy and electronic copies of the assessment must be provided to the COR. The Government reserves the right to conduct such an assessment using Government personnel or another Contractor/Subcontractor. The Contractor/Subcontractor must take appropriate and timely action (this can be specified in the contract) to correct or mitigate any weaknesses discovered during such testing, generally at no additional cost.VA prohibits the installation and use of personally-owned or Contractor/Subcontractor owned equipment or software on the VA network. If non-VA owned equipment must be used to fulfill the requirements of a contract, it must be stated in the service agreement, SOW or contract. All of the security controls required for Government furnished equipment (GFE) must be utilized in approved other equipment (OE) and must be funded by the owner of the equipment. All remote systems must be equipped with, and use, a VA-approved antivirus (AV) software and a personal (host-based or enclave based) firewall that is configured with a VA approved configuration. Software must be kept current, including all critical updates and patches. Owners of approved OE are responsible for providing and maintaining the anti-viral software and the firewall on the non-VA owned OE.All electronic storage media used on non-VA leased or non-VA owned IT equipment that is used to store, process, or access VA information must be handled in adherence with VA Handbook 6500.1, Electronic Media Sanitization upon: (i) completion or termination of the contract or (ii) disposal or return of the IT equipment by the Contractor/Subcontractor or any person acting on behalf of the Contractor/Subcontractor, whichever is earlier. Media (hard drives, optical disks, CDs, back-up tapes, etc.) used by the Contractors/Subcontractors that contain VA information must be returned to VA for sanitization or destruction or the Contractor/Subcontractor must self-certify that the media has been disposed of per 6500.1 requirements. This must be completed within 30 days of termination of the contract.Bio-Medical devices and other equipment or systems containing media (hard drives, optical disks, etc.) with VA sensitive information must not be returned to the vendor at the end of lease, for trade-in, or other purposes. The options are:Vendor must accept the system without the drive;VA’s initial medical device purchase includes a spare drive which must be installed in place of the original drive at time of turn-in; orVA must reimburse the company for media at a reasonable open market replacement cost at time of purchase.Due to the highly specialized and sometimes proprietary hardware and software associated with medical equipment/systems, if it is not possible for VA to retain the hard drive, then;The equipment vendor must have an existing BAA if the device being traded in has sensitive information stored on it and hard drive(s) from the system are being returned physically intact; andAny fixed hard drive on the device must be non-destructively sanitized to the greatest extent possible without negatively impacting system operation. Selective clearing down to patient data folder level is recommended using VA approved and validated overwriting technologies/methods/tools. Applicable media sanitization specifications need to be preapproved and described in the purchase order or contract.A statement needs to be signed by the Director (System Owner) that states that the drive could not be removed and that (a) and (b) controls above are in place and completed. The ISO needs to maintain the documentation.SECURITY INCIDENT INVESTIGATIONThe term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The Contractor/Subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the Contractor/Subcontractor has access.To the extent known by the Contractor/Subcontractor, the Contractor/Subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the Contractor/Subcontractor considers relevant.With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.In instances of theft or break-in or other criminal activity, the Contractor/Subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The Contractor, its employees, and its Subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The Contractor/Subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.LIQUIDATED DAMAGES FOR DATA BREACHConsistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the Contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the Contractor/Subcontractor processes or maintains under this contract.The Contractor/Subcontractor shall provide notice to VA of a “security incident” as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination.Each risk analysis shall address all relevant information concerning the data breach, including the following:Nature of the event (loss, theft, unauthorized access);Description of the event, including:date of occurrence;data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code;Number of individuals affected or potentially affected;Names of individuals or groups affected or potentially affected;Ease of logical data access to the lost, stolen or improperly accessed data in light of the degree of protection for the data, e.g., unencrypted, plain text;Amount of time the data has been out of VA control;The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons);Known misuses of data containing sensitive personal information, if any;Assessment of the potential harm to the affected individuals;Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; andWhether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised.Based on the determinations of the independent risk analysis, the Contractor shall be responsible for paying to VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following:Notification;One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports;Data breach analysis;Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution;One year of identity theft insurance with $20,000.00 coverage at $0 deductible; andNecessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs.SECURITY CONTROLS COMPLIANCE TESTINGOn a periodic basis, VA, including the Office of Inspector General, reserves the right to evaluate any or all of the security controls and privacy practices implemented by the Contractor under the clauses contained within the contract. With 10 working-days’ notice, at the request of the Government, the Contractor must fully cooperate and assist in a Government-sponsored security controls assessment at each location wherein VA information is processed or stored, or information systems are developed, operated, maintained, or used on behalf of VA, including those initiated by the Office of Inspector General. The Government may conduct a security control assessment on shorter notice (to include unannounced assessments) as determined by VA in the event of a security incident or at any other time. TRAININGAll Contractor employees and Subcontractor employees requiring access to VA information and VA information systems shall complete the following before being granted access to VA information and its systems:Sign and acknowledge (either manually or electronically) understanding of and responsibilities for compliance with the Contractor Rules of Behavior, Appendix D relating to access to VA information and information systems;Successfully complete the VA Privacy and Information Security Awareness and Rules of Behavior training and annually complete required security training;Successfully complete Privacy and HIPAA Training if Contractor will have access to PHI;Successfully complete the appropriate VA privacy training and annually complete required privacy training; andSuccessfully complete any additional cyber security or privacy training, as required for VA personnel with equivalent information system access The Contractor shall provide to the contracting officer and/or the COR a copy of the training certificates and certification of signing the Contractor Rules of Behavior for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.Failure to complete the mandatory annual training and sign the Rules of Behavior annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.ADDENDUM CVA Central Offices: VA Central OfficeStation IDFacilityAddressState??741VA Health Administration Center, Denver3773 Cherry Creek North Drive ? Denver, CO 80209CO104Austin, Financial Services Center1615 E. Woodward St. ? Austin, TX 78772TX00CFM3Construction & Facilities Management Regional Office - West1175 Nimitz Avenue, Suite 200 ? Vallejo, CA 94592CAVeterans Health Administration: VISN 18: VA Southwest Health Care NetworkStation IDFacilityAddressState??10N18VISN 18: VA Southwest Health Care Network6950 E. Williams Field Road ? Mesa, AZ 85212-6033AZ504Amarillo VA Health Care System6010 Amarillo Boulevard, West ? Amarillo, TX 79106TX756El Paso VA Health Care System5001 North Piedras Street ? El Paso, TX 79930-4211TX501New Mexico VA Health Care System1501 San Pedro Drive, SE ? Albuquerque, NM 87108-5153NM649Northern Arizona VA Health Care System500 North Highway 89 ? Prescott, AZ 86313AZ644Phoenix VA Health Care System650 E. Indian School Road ? Phoenix, AZ 85012AZ678Southern Arizona VA Health Care System3601 South 6th Avenue ? Tucson, AZ 85723AZ519West Texas VA Health Care System300 Veterans Blvd. ? Big Spring, TX 79720TX504BYLubbock Clinic6104 Avenue Q South Drive ? Lubbock, TX 79412TX519HCAbilene CBOC3850 Ridgemont ? Abilene, TX 79606TX501Alamogordo CCBOC3199 N. White Sands Blvd., Suite D10 ? Alamogordo, NM 88310NM649GEAnthem CBOC3618 West Anthem Way, Bldg. D, #120 ? Anthem, AZ 85086AZ501GAArtesia Clinic1700 W. Main St., ? Artesia, NM 88210-3712NM644Buckeye VA Health Care Clinic213 E. Monroe Ave., ? Buckeye, AZ 85326AZ678GCCasa Grande CBOC1876 E. Sabin Drive, Building A Ste 15 ? Casa Grande, AZ 85222AZ504GBChildress Clinic1001 Highway 83 North ? Childress, TX 79201TX504BZClovis CBOC921 East Llano Estacado ? Clovis, NM 88101NM649GECottonwood CBOC501 South Willard ? Cottonwood, AZ 86326AZ501GJDurango CCBOC1970 East Third Avenue, Suite 102 ? Durango, CO 81301CO756GBEastside El Paso CBOC2400 Trawood Drive Suite 200 ? El Paso, TX 79936TX501GEEspanola CCBOC105 S. Coronado Ave. ? Espanola, NM 87532NM501GBFarmington CBOC1001 West Broadway, Suite C ? Farmington, NM 87401-5638NM649GBFlagstaff CBOC1300 W. University Ave. Suite 200 ? Flagstaff, AZ 86001AZ519HBFort Stockton Clinic501 North Main Street ? Fort Stockton, TX 79735TX501GDGallup CBOC520 Hwy 564 ? Gallup, NM 87301NM644Globe-Miami VA Health Care Clinic5860 S. Hospital Drive, Suite 111 ? Globe, AZ 85501-9449AZ678GEGreen Valley CBOC380 W. Vista Hermosa Drive #140 ? Green Valley, AZ 85614AZ519GBHobbs CBOC1601 N Turner (4th Floor) ? Hobbs, NM 88340NM649GAKingman CBOC1726 East Beverly Avenue ? Kingman, AZ 86409AZ649GCLake Havasu City CBOC2035 Mesquite, Suite D ? Lake Havasu City, AZ 86403AZ756GALas Cruces CBOC1635 Don Roser ? Las Cruces, NM 88001NM501GZLas Vegas CCBOC624 University Ave., ? Las Vegas, NM 87701NM501GMNorthwest Metro1760 Grande Blvd SE ? Rio Rancho, NM 87124NM644GANorthwest VA Health Care Clinic13985 W. Grand Avenue, Suite 101 ? Surprise, AZ 85374AZ519GAOdessa Clinic4141 N. Tanglewood, Suite 201 ? Odessa, TX 79762TX644GDPayson VA Health Care Clinic1106 N. Beeline Highway ? Payson, AZ 85541AZ501HBRaton CBOC1275 South 2nd Street, ? Raton, NM 87440-2234NM678GDSafford Clinic711 South 14th Avenue ? Safford, AZ 85546AZ519HFSan Angelo Clinic2018 Pulliam ? San Angelo, TX 76905TX501Santa Fe CBOC2213 Brothers Road, Suite 600 ? Santa Fe, NM 87505NM644GBShow Low VA Health Care Clinic5171 Cub Lake Road, Suite C380 ? Show Low, AZ 85901AZ678GASierra Vista Clinic101 N. Coronado Drive Suite A ? Sierra Vista, AZ 85635AZ501GCSilver City Clinic1302 32nd St., ? Silver City, NM 88601NM644BYSoutheast VA Health Care Clinic6950 E. Williams Field Road, Bldg. 23 ? Mesa, AZ 85212-6033AZ519ABStamford Clinic1601 N Columbia ? Stamford, TX 79553TX501Taos CCBOC1353 Paseo Del Pueblo Sur ? Taos, NM 87571NM644GEThunderbird VA Health Care Clinic9424 N. 25th Ave. ? Phoenix, AZ 85021AZ501GHTruth or Consequences CCBOC1960 North Date Street ? Truth or Consequences, NM 87901NM678GFVA Northwest Tucson Clinic2945 W. Ina Road ? Tucson, AZ 85741AZ678GGVA Southeast Tucson Clinic7395 S. Houghton Road Ste 129 ? Tucson, AZ 85747AZ470-8262Yuma Clinic2555 E. Gila Ridge Road ? Yuma, AZ 85365AZ0515VAlbuquerque Vet Center1600 Mountain Road NW ? Albuquerque, NM 87104NM0702VAmarillo Vet Center3414 Olsen Blvd. Suite E ? Amarillo, TX 79109TX05161VChinle Vet Center OutstationNavajo Route 7, Old BIA Complex-B59 ? Chinle, AZ 86503AZMailing Address: P.O. Box 1934? Chinle, AZ 865030707VEl Paso Vet Center1155 Westmoreland Suite 121 ? El Paso, TX 79925TX0516VFarmington Vet Center4251 E. Main Suite C ? Farmington, NM 87402NM5162Hopi Vet Center OutstationP.O. Box 929, 1 Main St. ? Hotevilla, AZ 86030AZ530Las Cruces Vet Center230 S. Water Street ? Las Cruces, NM 88001NM0714VLubbock Vet Center3106 50th st sute 400 ? Lubbock, TX 79413TX524Mesa Vet Center1303 South Longmore, Suite 5 ? Mesa, AZ 85202AZ716Midland Vet Center2817 W. Loop 250 N., Suite E ? Midland, TX 79707TX0517VPhoenix Vet Center77 E. Weldon Ave., Suite 100 ? Phoenix, AZ 85012AZ0518VPrescott Vet Center3180 Stillwater Drive, Suite A ? Prescott, AZ 86305AZ0520VSanta Fe Vet Center2209 Brothers Road Suite 110 ? Santa Fe, NM 87505NM0733VTaylor County Vet Center3564 N 6th Street ? Abilene, TX 79603TX0521VTucson Vet Center3055 N. First Avenue ? Tucson, AZ 85719AZ0533VWest Valley Vet Center14050 N. 83rd Avenue Suite 170 ? Peoria, AZ 85381AZ0537VYuma Vet Center1450 E. 16th St, Suite 103 ? Yuma, AZ 85365AZVeterans Health Administration: VISN 19: Rocky Mountain NetworkStation IDFacilityAddressState??10N19VISN 19: Rocky Mountain Network4100 E. Mississippi Ave., 11th floor ? Glendale, CO 80246CO554VA Eastern Colorado Health Care System(ECHCS)1055 Clermont Street ? Denver, CO 80220CO436VA Montana Health Care System3687 Veterans Drive, P.O.BOX 1500 ? Fort Harrison, MT 59636MT660VA Salt Lake City Health Care System500 Foothill Drive ? Salt Lake City, UT 84148UT442Cheyenne VA Medical2360 E. Pershing Blvd. ? Cheyenne, WY 82001WY575Grand Junction VA Medical Center2121 North Avenue ? Grand Junction, CO 81501CO666Sheridan VA Medical Center1898 Fort Road ? Sheridan, WY 82801WY666Afton Outreach Clinic125 South Washington ? Afton, WY 83110WY554GIBurlington VA Outreach Clinic1177 Rose Avenue ? Burlington, CO 80807CO666Evanston Primary Care Telehealth Outreach Clinic1565 South Highway 150 #E ? Evanston, WY 82930WY436Hamilton Primary Care Telehealth Outreach Clinic299 Fairgrounds Suite A ? Hamilton, MT 59840MT436HCHavre VA Community Based Outreach Clinic130 13th Street, Suite 1 ? Havre, MT 59501MT554Jewell Clinic14400 E Jewell Ave ? Aurora, CO 80012CO442Laramie Mobile Telehealth Clinic2901 Armory Road ? Laramie, WY 82702WY436Plentywood Primary Care Telehealth Outreach Clinic440 West Laurel Avenue ? Plentywood, MT 59254MT442Rawlins PCTOC1809 East Daley Street ? Rawlins, WY 82301WY554Salida VA Telehealth Clinic920 Rush Drive ? Salida, CO 81201CO442Sterling Mobile Telehealth ClinicAmerican Legion, Post # 20, 1602 Hwy. 6 ? Sterling, CO 80751CO442Torrington Mobile Telehealth Clinic2908 West 25th Ave. ? Torrington, WY 82240WY442Wheatland Mobile Telehealth Clinic759 East Cole Street ? Wheatland, WY 82201WY666Worland Primary Care Telehealth Outreach Clinic510 South 15th., Suite D ? Worland, WY 82401WY567GCAlamosa /San Luis Valley Clinic/Sierra Blanca Med. Ctr.622 Del Sol Drive ? Alamosa, CO 81101CO436GAAnaconda VA Community Based Outpatient Clinic118 East 7th St., ? Anaconda, MT 59711MT554GBAurora Outpatient Clinic13701 E Mississippi Ave Gateway Medical Bldg #200 ? Aurora, CO 80012CO436GHBillings VA Community Based Outpatient Clinic1775 Spring Creek Lane ? Billings, MT 59102MT436GDBozeman VA Community Based Outpatient Clinic300 N. Wilson, Suite 703G ? Bozeman, MT 59715MT666GBCasper Outpatient Clinic4140 S. Poplar Str. ? Casper, WY 82601WY554GEColorado Springs Clinic25 North Spruce Street ? Colorado Springs, CO 80905CO575GBCraig CBOC551 Tucker Street ? Craig, CO 81625CO436Cut Bank VA Community Based Outpatient Clinic#8 2nd Ave SE ? Cut Bank, MT 59427MT660GKElko Outreach Clinic2715 Argent Ave. ? Elko, NV 89801NV660GCEly CBOCWilliam Bee Ririe Rural Health Clinic, #6 Steptoe Circle ? Ely, NV 89301NV442GCFort Collins Outpatient Clinic2509 Research Blvd. ? Fort Collins, CO 80526-8108CO666GBGillette Outpatient Clinic604 express Drive ? Gillette, WY 82718WY436GIGlasgow VA Community Based Outpatient Clinic630 Second Ave. South, Suite A ? Glasgow, MT 59230MT436GKGlendive VA Community Based Outpatient Clinic2000 Montana Ave. ? Glendive, MT 59330MT436GBGreat Falls VA Community Based Outpatient Clinic1417-9th Street South, Suite 200 and 300 ? Great Falls, MT 59405MT442GDGreeley Outpatient Clinic2001 70th Ave Suite# 200 ? Greeley, CO 80631-4621CO660Idaho Falls Outreach Clinic3544 East 17th Street ? Idaho Falls, ID 83406ID436GFKalispell VA Community Based Outpatient Clinic31 Three Mile Dr Ste 102 ? Kalispell, MT 59903MT554GGLa Junta Outpatient Clinic1100 Carson Ave., Suite 104 ? La Junta, CO 81050CO554/GCLakewood Outpatient Clinic155 Van Gordon Street, Suite 395 ? Lakewood, CO 80225CO554GHLamar Outpatient Clinic405 Kendall Drive ? Lamar, CO 81052CO436Lewistown VA Community Based Outpatient Clinic629 NE Main Street (Hwy 87) ? Lewistown, MT 59457MT436GJMiles City VA Community Based Outreach Clinic/ Nursing Home210 S. Winchester ? Miles City, MT 59301MT436GCMissoula VA Community Based Outpatient Clinic2687 Palmer Street, Suite C ? Missoula, MT 59808MT575GAMontrose Outpatient Clinic4 Hillcrest Plaza Way ? Montrose, CO 81401CO660GINephi CBOC48 W. 1500 N. ? Nephi, UT 84648UT660GBOgden CBOC982 Chambers Street ? South Ogden, UT 84403UT660GEOrem CBOC1443 West 800 North, Suite #302 ? Orem, UT 84057-3658UT660GAPocatello CBOC444 Hospital Way, Suite 801 ? Pocatello, ID 83201ID666GDPowell Outpatient Clinic777 Avenue H ? Powell, WY 82435WY660Price CBOC189 South 600 West, Suite B ? Price, UT 84501UT554GDPueblo Outpatient Clinic4112 Outlook Boulevard ? Pueblo, CO 81008CO666GCRiverton Outpatient Clinic2300 Rose Lane ? Riverton, WY 82501WY666GFRock Springs Outpatient Clinic1401 Gateway ? Rock Springs, WY 82901WY660GDRoosevelt CBOC245 West 200 North ? Roosevelt, UT 84066-2336UT0514VSalt Lake Vet Center22 West Fireclay Avenue ? Murray, UT 84107-2637UT442GBSidney VA Outpatient Clinic1116 10th Ave ? Sidney, NE 69162NE660GGSt. George CBOC1067 East Tabernacle, Suite 7 ? St. George, UT 84770UT660GJWestern Salt Lake CBOC2750 South 5600 West ? West Valley City, UT 84120UT0500V4A RCS Western Mountain Regional Office789 Sherman Street, Suite 570 ? Denver, CO 80203CO436Billings Vet Center2795 Enterprise Ave., Suite 1 ? Billings, MT 59102MT527Boulder Vet Center4999 Pearl East Circle, Suite 106 ? Boulder, CO 80301CO0519VCasper Vet Center1030 North Poplar ? Casper, WY 82601WY0501VCheyenne Vet Center3219 E Pershing Blvd ? Cheyenne, WY 82001WY525Colorado Springs Vet Center602 South Nevada Avenue ? Colorado Springs, CO 80903CO0504VDenver Vet Center7465 East First Avenue Suite B ? Denver, CO 80230CO0543VFort Collins Vet Center702 W Drake Builing C ? Fort Collins, CO 80526CO526Grand Junction Vet Center2472 Patterson Road Unit 16 ? Grand Junction, CO 81505CO538Great Falls Vet Center615 2nd Avenue North ? Great Falls, MT 59401MT539Kalispell Vet Center690 North Meridian Road, Suite 101 ? Kalispell, MT 59901MT528Missoula Vet Center500 N. Higgins Avenue, Suite 202 ? Missoula, MT 59802MT531Pocatello Vet Center1800 Garrett Way ? Pocatello, ID 83201ID532Provo Vet Center1807 No. 1120 West ? Provo, UT 84604UT542Pueblo Vet Center1515 Fortino Blvd., Suite 130 ? Pueblo, CO 81008CO0540vSt. George Vet Center1664 South Dixie Drive, Suite C-102 ? St. George, UT 84770-4494UTVeterans Health Administration: VISN 20: Northwest NetworkStation IDFacilityAddressState??10N20VISN 20: Northwest Network1601 4th Plain Blvd Building 17, 4th Floor, Suite 402 ? Vancouver, WA 98661WAMailing Address: P.O. Box 1035? Portland, OR 97207463Alaska VA Healthcare System1201 North Muldoon Road ? Anchorage, AK 99504AK663A4VA Puget Sound Health Care System - American Lake Division9600 Veterans Dr ? Lakewood, WA 98493WA663VA Puget Sound Health Care System - Seattle Division1660 S. Columbian Way ? Seattle, WA 98108-1597WA653VA Roseburg Healthcare System913 NW Garden Valley Blvd. ? Roseburg, OR 97471-6513OR531Boise VA Medical Center500 West Fort Street ? Boise, ID 83702ID687Jonathan M. Wainwright Memorial VA Medical Center77 Wainwright Drive ? Walla Walla, WA 99362WA648Portland VA Medical Center3710 SW U.S. Veterans Hospital Road ? Portland, OR 97239OR648Portland VA Medical Center - Vancouver Campus1601 E. 4th Plain Blvd ? Vancouver, WA 98661WA668Spokane VA Medical Center4815 N. Assembly Street ? Spokane, WA 99205-6197WA531Burns OPC (Extension Clinic)271 N Egan Ave ? Burns, OR 97720OR463Juneau VA Outreach Clinic709 West 9th Street, Suite 150 ? Juneau, AK 99801AKMailing Address: P.O. Box 20069? Juneau, AK 99802531Mountain Home Idaho Outpatient Clinic815 North 6th East ? Mountain Home, ID 83647ID648Newport Clinic1010 SW Coast Highway ? Newport, OR 97365OR531Salmon Outreach Clinic705 Lena Street ? Salmon, ID 83467ID648JAThe Dalles OPC704 Veterans Drive ? The Dalles, OR 97058OR648West Linn Clinic1750 SW Blankenship Rd Ste 300 ? West Linn, OR 97068OR0523VYakima Valley Vet Center2119 W. Lincoln ? Yakima, WA 98902WA648GFBend CBOC2115 NE Wyatt Ct., Suite 201 ? Bend, OR 97701OR663GBBremerton CBOC925 Adele Avenue ? Bremerton, WA 98312WA653GBBrookings CBOC555 - 5th Street ? Brookings, OR 97415OR531GGCaldwell Clinic4521 Thomas Jefferson Drive ? Caldwell, ID 83605ID668Coeur d 'Alene CBOC2177 N Ironwood Center Dr ? Coeur d 'Alene, ID 83815ID668Colville Clinic1200 E Columbia ? Colville, WA 99114WA648East Portland CBOC10535 NE Glisan Street, Gateway Medical Bldg., 2nd Floor ? Portland, OR 97220OR653BYEugene CBOC100 River Ave. ? Eugene, OR 97404OR463GAFairbanks VA Community Based Outpatient ClinicBldg 4076, Neeley Road, Room 1J-101 ? Fort Wainwright, AK 99703AKMailing Address: P.O. Box 74570? Fairbanks, AK 99707687Grangeville Idaho VA Outpatient Clinic711 West North Street ? Grangeville, ID 83850ID648GFHillsboro CBOC1925 Amber Glen Parkway Suite #300 ? Hillsboro, OR 97006OR463GBKenai VA Community Based Outpatient Clinic11312 Kenai Spur Highway, #39 ? Kenai, AK 99669AK692GAKlamath Falls CBOC2819 Dahlia St. ? Klamath Falls, OR 97601OR687GCLa Grande Community Based Outpatient Clinic202 12th Street ? La Grande, OR 97850OR687GBLewiston Idaho CBOC1630 23rd Avenue, Stes. 302 & 401, Bldg. 2 ? Lewiston, ID 83501ID668Libby CBOC211 East 2nd St. ? Libby, MT 59923MT463GCMat-Su VA Community Based Outpatient Clinic865 N. Seward Meridian Parkway, Suite 105 ? Wasilla, AK 99654AK663Mount Vernon CBOC307 S. 13th St., Suite 200 ? Mount Vernon, WA 98274WA653GANorth Bend CBOC2191 Marion Street ? North Bend, OR 97459OR648GGNorth Coast CBOC91400 N. Neacoxie Street, building 7315 ? Warrenton, OR 97146OR663GBPort Angeles1005 Georgianna St ? Port Angeles, WA 98362WA617Portland Vet Center1505 N.E. 122nd Ave. ? Portland, OR 97230OR687GARichland Community Based Outpatient Clinic825 Jadwin Avenue, Suite 250 Federal Building 2nd Floor ? Richland, WA 99352WA648GDSalem CBOC1660 Oak Street SE, Suite 100 ? Salem, OR 97301OR663GDSouth Sound CBOC151 NE Hampe Way ? Chehalis, WA 98532WA531GETwin Falls Outpatient Clinic260 2nd Avenue East ? Twin Falls, ID 83301ID663GAValor CBOC Bellevue13033 Bel-Red Road Suite 210 ? Bellevue, WA 98005WA663GAValor CBOC Federal Way34617 11th Place South Suite 301 ? Federal Way, WA 98003WA663GAValor CBOC North Seattle12360 Lake City Way NE, Suite 200 ? Seattle, WA 98125WA668GAWenatchee CBOC2530 Chester-Kimm Road ? Wenatchee, WA 98801WA687HAYakima Community Based Outpatient Clinic (CBOC)717 Fruitvale Blvd. ? Yakima, WA 98902WA0502VAnchorage Vet Center4400 Business Park Blvd, Suite B-34 ? Anchorage, AK 99503AK0522VBellingham Vet Center3800 Byron Ave Suite 124 ? Bellingham, WA 98229WA531Boise Vet Center2424 Bank Drive ? Boise, ID 83705ID0622VCentral Oregon Vet Center1645 NE Forbes Rd. Suite 105 ? Bend, OR 97701OR626Eugene Vet Center1255 Pearl Street Suite 200 ? Eugene, OR 97401OR529Everett Vet Center3311 Wetmore Avenue ? Everett, WA 98201WA0511VFairbanks Vet Center540 4th Ave., Suite 100 ? Fairbanks, AK 99701AK0535VFederal Way Vet Center32020 32nd Ave South Suite 110 ? Federal Way, WA 98001WA645Grants Pass Vet Center211 S.E. 10th St. ? Grants Pass, OR 97526OR05021VKenai Vet Center Outstation43299 Kalifornsky Beach Rd. Ste 4 ? Soldotna, AK 99669AK0617VPortland Vet Center1505 NE 122nd Ave, Suite 110 ? Portland, OR 97230OR640Salem Vet Center2645 Portland Road, Suite 250 ? Salem, OR 97301OR0507VSeattle Vet Center2030 - 9th Ave. Suite 210 ? Seattle, WA 98121WA0510VSpokane Vet Center13109 E Mirabeau Parkway ? Spokane, WA 99216WA508Tacoma Vet Center4916 Center St. Suite E ? Tacoma, WA 98409WA0541VWalla Walla County Vet Center1104 West Poplar ? Walla Walla, WA 99362WA0512VWasilla Vet Center851 E. West Point Drive Suite 102 ? Wasilla, AK 99654AK523Yakima Vet Center2119 W. Lincoln Ave ? Yakima, WA 98902WA692VA Southern Oregon Rehabilitation Center & Clinics8495 Crater Lake Hwy. ? White City, OR 97503OR523Yakima Valley Vet Center2119 West Lincoln Avenue ? Yakima, WA 98902WAVeterans Health Administration: VISN 21: Sierra Pacific NetworkStation IDFacilityAddressState??10N21VISN 21: Sierra Pacific Network201 Walnut Avenue ? Mare Island, CA 94592CA640Livermore4951 Arroyo Road ? Livermore, CA 94550CA640Menlo Park795 Willow Road ? Menlo Park, CA 94025CA662San Francisco VA Medical Center4150 Clement Street ? San Francisco, CA 94121CA570VA Central California Health Care System2615 E. Clinton Avenue ? Fresno, CA 93703CA612VA Northern California Health Care System10535 Hospital Way ? Mather, CA 95655CA459VA Pacific Islands Health Care System459 Patterson Road ? Honolulu, HI 96819-1522HI640VA Palo Alto Health Care System3801 Miranda Avenue ? Palo Alto, CA 94304-1290CA654VA Sierra Nevada Health Care System1000 Locust Street ? Reno, NV 89502NV640Capitola Clinic1350 41st Avenue, Suite 102 ? Capitola, CA 95010-3906CA612Chico Outpatient Clinic280 Cohasset Road ? Chico, CA 95926CA612Fairfield Outpatient Clinic103 Bodin Circle, Travis Air Force Base ? Fairfield, CA 94535CA96440Manila Outpatient Clinic1501 Roxas Boulevard ? Pasay City, PI 1302PI612Mare Island Outpatient Clinic201 Walnut Avenue ? Vallejo, CA 94592CA612Martinez Outpatient Clinic and Community Living Center150 Muir Road ? Martinez, CA 94553CA612McClellan Dental Clinic - Sacramento5401 Arnold Avenue ? McClellan, CA 95652CA612McClellan Outpatient Clinic - Sacramento5342 Dudley Blvd. ? McClellan, CA 95652CA640Modesto Clinic1524 McHenry Avenue ? Modesto, CA 95350CA5199Monterey Clinic3401 Engineer Lane ? Seaside, CA 93955CA459National Center for PTSD - Pacific Islands Division3375 Koapaka Street, Suite I-560 ? Honolulu, HI 96819HI654Northeast Primary Care Clinic4461 E Charleston Blvd ? Las Vegas, NV 89104NV612Oakland Behavioral Health Clinic525 21st Street ? Oakland, CA 94612CA612Oakland Outpatient Clinic2221 Martin Luther King Jr. Way ? Oakland, CA 94612CA612Redding Outpatient Clinic351 Hartnell Avenue ? Redding, CA 96002CA612Sacramento Mental Health Clinic at Mather10535 Hospital Way ? Mather, CA 95655CA640BYSan Jose Clinic80 Great Oaks Boulevard ? San Jose, CA 95119CA654GASierra Foothills Outpatient Clinic11985 Heritage Oak Place ? Auburn, CA 95603CA640GBSonora Clinic13663 Mono Way ? Sonora, CA 95370CA640Stockton Clinic7777 South Freedom Rd ? French Camp, CA 95231CA570GAVA Merced Out Patient Clinic340 E Yosemite Ave ? Merced, CA 95340CA570VA South Valley OPC1050 N. Cherry Street ? Tulare, CA 93274CA662GGClearlake VA Outpatient Clinic15145 Lakeshore Drive ? Clearlake, CA 95422CA662GCEureka VA Outpatient Clinic714 F St. ? Eureka, CA 95501CA640GCFremont Clinic39199 Liberty Street ? Fremont, CA 94538CA570GCOakhurst CBOC40597 Westlake Drive ? Oakhurst, CA 93644CA662GESan Bruno VA Outpatient Clinic1001 Sneath Lane, Suite 300, Third Floor ? San Bruno, CA 94066CA662GASanta Rosa VA Outpatient Clinic3841 Brickway Blvd ? Santa Rosa, CA 95403CA662BUSFVA Downtown Clinic401 3rd Street ? San Francisco, CA 94107CA662GDUkiah VA Outpatient Clinic630 Kings Court ? Ukiah, CA 95482CA654VA Carson Valley Outpatient Clinic925 Ironwood Drive, Suite 2102 ? Minden, NV 89423NV654GDVA Diamond View Outpatient Clinic110 Bella Way ? Susanville, CA 96130CA459VA Hilo Community Based Outpatient Clinic1285 Waianuenue Avenue, Suite 211 ? Hilo, HI 96720HI459VA Kauai Community Based Outpatient Clinic4485 Pahe'e Street, Suite 150 ? Lihue, HI 96766HI459VA Kona Community Based Outpatient Clinic35-377 Hualalai Road ? Kailua-Kona, HI 96740HI654VA Lahontan Valley Outpatient Clinic345 West A Street ? Fallon, NV 89406NV459VA Maui Community Based Outpatient Clinic203 Ho'ohana Street, Suite 303 ? Kahului, HI 96732HI0600V4B RCS Pacific Western Regional Office420 Executive Court North Suite A ? Fairfield, CA 94534CA649Chico Vet Center280 Cohasset Road, Suite 100 ? Chico, CA 95926CA610Citrus Heights Vet Center5650 Sunrise Blvd., Suite 150 ? Citrus Heights, CA 95610CA602Concord Vet Center1333 Willow Pass Road, Suite 106 ? Concord, CA 94520-7931CA644Eureka Vet Center2830 G Street, Suite A ? Eureka, CA 95501CA628Fresno Vet Center3636 North 1st St. Suite 112 ? Fresno, CA 93726CA635Hilo Vet Center70 Lanihuli Street Suite 102 ? Hilo, HI 96720HI609Honolulu Vet Center1680 Kapiolani Blvd. Suite F-3 ? Honolulu, HI 96814HI0636VKailua-Kona Vet Center73-4976 Kamanu St ? Kailua-Kona, HI 96740HI633Kauai Vet Center3-3367 Kuhio Hwy. Suite 101 ? Lihue, HI 96766-1061HI634Maui Vet Center35 Lunalilo Street, Suite 101 ? Wailuku, HI 96793HI650Modesto Vet Center1219 N. Carpenter Rd., Suite 12 ? Modesto, CA 95351CA646Northbay Vet Center6225 State Farm Drive Suite 101 ? Rohnert Park, CA 94928CA612Oakland Vet Center1504 Franklin St. Suite 200 ? Oakland, CA 94612CA647Peninsula Vet Center2946 Broadway St. ? Redwood City, CA 94062CA0506VReno Vet Center5580 Mill St. Suite 600 ? Reno, NV 89502NV638Sacramento Vet Center1111 Howe Avenue Suite #390 ? Sacramento, CA 95825CA620San Francisco Vet Center505 Polk Street ? San Francisco, CA 94102CA615San Jose Vet Center278 North 2nd St. ? San Jose, CA 95112CA0619vSan Luis Obispo Vet Center1070 Southwood Drive ? San Luis Obispo, CA 93401CA639Santa Cruz County Vet Center1350 41st Ave Suite 102 ? Capitola, CA 95010CA0621VWestern Oahu Vet Center885 Kamokila Boulevard, Unit 105 ? Kapolei, HI 96707HIVeterans Health Administration: VISN 22: Desert Pacific Healthcare NetworkStation IDFacilityAddressState??10N22VISN 22: Desert Pacific Healthcare Network300 Oceangate, Suite 700 ? Long Beach, CA 90802CA691VA Greater Los Angeles Healthcare System (GLA)11301 Wilshire Boulevard ? Los Angeles, CA 90073CA605VA Loma Linda Healthcare System11201 Benton Street ? Loma Linda, CA 92357CA600VA Long Beach Healthcare System5901 E. 7th Street ? Long Beach, CA 90822CA664VA San Diego Healthcare System3350 La Jolla Village Drive ? San Diego, CA 92161CA593VA Southern Nevada Healthcare System (VASNHS)6900 North Pecos Road ? North Las Vegas, NV 89086NV605Blythe Rural Health Clinic1273 Hobson Way ? Blythe, CA 92225CA691GALos Angeles Ambulatory Care Center351 East Temple Street ? Los Angeles, CA 90012CA664Mission Valley8810 Rio San Diego Drive ? San Diego, CA 92108CA664Oceanside1300 Rancho del Oro Drive ? Oceanside, CA 92056CA691GBSanta Barbara Community Based Outpatient Clinic4440 Calle Real, ? Santa Barbara, CA 93110CA691A4Sepulveda OPC and Nursing Home16111 Plummer Street ? North Hills, CA 91343CA691VA West Los Angeles Healthcare Center11301 Wilshire Blvd ? Los Angeles, CA 90073CA600GAAnaheim2569 W Woodland Dr ? Anaheim, CA 92801CA691GDBakersfield Community Based Outpatient Clinic1801 Westwind Drive ? Bakersfield, CA 93301CA664GCChula Vista835 3rd Avenue ? Chula Vista, CA 91910CA605GDCorona800 Magnolia Avenue #101 ? Corona, CA 92879CA691GFEast Los Angeles5426 E. Olympic Boulevard ? City of Commerce, CA 90040CA664GDEscondido815 East Pennsylvania Avenue ? Escondido, CA 92025CA691Gardena1251 Redondo Beach Blvd, 3rd Floor ? Gardena, CA 90247CA593Healthcare for the Homeless Vets926 West Owens Avenue ? Las Vegas, NV 89106NVMailing Address: P.O. Box 360001? North Las Vegas, NV 89036664GAImperial Valley1600 South Imperial Avenue ? El Centro, CA 92243CA600GELaguna Hills25292 McIntyre Road ? Laguna Hills, CA 92653CA691Lancaster Community Based Outpatient Clinic547 West Lancaster Boulevard ? Lancaster, CA 93536CA605Murrieta28078 Baxter Rd., Suite 540 ? Murrieta, CA 92563CA691gmOxnard2000 Outlet Center Drive, Ste 225 ? Oxnard, CA 93036CA593Pahrump Community Based Outpatient Clinic2100 E. Calvada Blvd. ? Pahrump, NV 89048NV605Palm Desert41-990 Cook St, Bldg F Ste 1004 ? Palm Desert, CA 92211CA69GPasadena420 W. Las Tunas Drive ? San Gabriel, CA 91776CA605Rancho Cucamonga8599 Haven Ave., Suite 102 ? Rancho Cucamonga, CA 91730CA605Redlands Blvd Clinic25828 Redlands Blvd ? Redlands, CA 92374CA691GKSan Luis Obispo - Pacific Medical Plaza1288 Morro Street, Ste.200 ? San Luis Obispo, CA 93401CA600GBSanta Ana1506 Brookhollow Dr ? Santa Ana, CA 92705CA691Santa Maria Community Based Outpatient Clinic1550 East Main Street ? Santa Maria, CA 93454CA605Victorville12138 Industrial Boulevard, Suite 120 ? Victorville, CA 92392CA600GCVillages At Cabrillo2001 River Ave, Bldg 28 ? Long Beach, CA 90806CA600gdWhittier/Santa Fe Springs Clinic10210 Orr & Day Rd ? Santa Fe Springs, CA 90670CA603Antelope Valley Vet Center38925 Trade Center Drive, Suite J ? Palmdale, CA 93551CA601Bakersfield Vet Center1110 Golden State Ave. ? Bakersfield, CA 93301CA614Chula Vista Vet Center180 Otay Lakes Road, Suite 108 ? Bonita, CA 91902-2439CA611Corona Vet Center800 Magnolia Avenue Suite 110 ? Corona, CA 92879CA623East Los Angeles Vet Center5400 E. Olympic Blvd. Suite 140 ? Commerce, CA 90022CA534Henderson Vet Center400 North Stephanie, Suite 180 ? Henderson, NV 89014NV613High Desert Vet Center15095 Amargosa Rd, Suite 107 ? Victorville, CA 92394CA0505VLas Vegas Vet Center1919 S. Jones Blvd., Suite A ? Las Vegas, NV 89146NV0606VLos Angeles Vet Center1045 W. Redondo Beach Blvd. Suite 150 ? Gardena, CA 90247CA624North Orange County Vet Center12453 Lewis St. Suite 101 ? Garden Grove, CA 92840CA637San Bernardino Vet Center1325 E. Cooley Drive, Suite 101 ? Colton, CA 92324CA618San Diego Vet Center2790 Truxtun Road, Suite 130 ? San Diego, CA 92106CA642San Marcos Vet CenterOne Civic Center Dr., Suite 150 ? San Marcos, CA 92069CA605Sepulveda Vet Center9737 Haskell Ave. ? Sepulveda, CA 91343CA0604VSouth Orange County Vet Center26431 Crown Valley Parkway, Suite 100 ? Mission Viejo, CA 92691CA608Temecula Vet Center40935 County Center Drive, Suite A ? Temecula, CA 92591CA643Ventura Vet Center790 E. Santa Clara St. Suite 100 ? Ventura, CA 93001CA607West Los Angeles Vet Center5730 Uplander Way Suite 100 ? Culver City, CA 90230CA593Mike O'Callaghan Federal Medical Center4700 N. Las Vegas Blvd. ? Nellis AFB, NV 89191-6601NV593Readjustment Counseling Services (Vet Center - Henderson)400 North Stephanie St., Suite 180 ? Henderson, NV 89014NV593Readjustment Counseling Services (Vet Center - Las Vegas)1919 S. Jones, Suite A ? Las Vegas, NV 89146NV ................
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