Appendix



John NguyenSenior Agile CoachJohn can provide value to your Agile transformation:Coaching and training in Lean-Agile values, principles and practicesConducting various Agile assessments to help initiate an Agile implementation with good awareness of the current organizational stateTransforming teams that have challenges in implementation to be able to successfully deliver every two releases within 2 program increments (PI) by using Lean-Agile methodologies & frameworksLeveraging Lean-Agile process and servant leadership skills to improve collaboration between the IT teams and businessEfficiently interacting with the customer for various projects both at onsite and offshore for all requirement understandings and design related issuesFirst-rate interpersonal skills and flexibility: possessing the wisdom of a seasoned, lifelong manager–and the can-do attitude and passion for technology. Others routinely remark on my sustained, intense energy, and commitment to getting the job done. The phrase it’s not my job irks me.Key Areas of Expertise ALM Tooling with JIRA, TFS & AgileCraftScrum, SAFe, Kanban & Scrumban Coaching Agile Program Management Agile in Distributed teams Value Stream MappingLean-Agile Training Courses Leading SAFeScaled Agile for DevOpsScrum Master Certification Product Owner and User StoriesScrum for TeamsSummaryPossesses 10+ years’ successful, progressive experience utilizing Lean-Agile project management (Scaled Agile Program Consultant, PMI Agile Certified Practitioner, Certified Scrum Professional, Certified Scrum Master, and Certified Product Owner), product management, SEO & SEM. Well-versed in program-managing dynamic, new product offerings, and product development—from establishing and documenting requirements through to launch, including positioning, value proposition definition, and competitive analysis. Wide-ranging technical background, preternatural understanding of Agile / Scrum, the search engine space, and strong business smarts. Quick learner: always hit the ground running and take minimal time to acclimate and perform. First-rate interpersonal skills: consistently foster self-managing teams, healthier work environments—and happier customers.Certifications Prior Experience Organization: Eliassen Group contracted to AT&T Role: Senior, Agile CoachOrganization – HerbalifeRoles Agile Coach / Project Analyst, PrincipalManager, Product Management Scrum Master / Application Analyst, PrincipalOrganization – Source Interlink Media Role – Scrum Master / Program Manager Organization – Wise Brother MediaRole – Product Manager, AssistantOrganization – Rayhawk AdvertisingRole – Project ManagerEducation Bachelor of Arts, Business Administration, Marketing: California State University, Fullerton Certifications Certified SAFe Program Consultant: Scaled AgileAgile Certified Practitioner (PMI-ACP): Project Management Institute Certified Scrum Professional – Scrum Master (CSP-SM): Scrum AllianceCertified Scrum Professional - Product Owner (CSP-PO): Scrum Alliance Analytics Qualified Individual: GoogleAppendix – Resume with detailsEliassen Group contracted to AT&T2018 - PresentSenior Agile Coach / SAFe Program CoachResponsible to grow the AT&T’s organization into an adaptive, responsive, agile organization through the initial implementation of Large Solution SAFe, supported by comprehensive coaching, in an environment of transparency, integrity, and collaboration. Built an Agile Release Train’s competency in coaching, agile methods, and AgileCraft tool adoption to deliver over 80% of planned business value and reduce defect ratio by 60%. Contributor for the Agile Playbook to support Lean Agile Center of Excellence (L.A.C.E) on specific topics including Work in Progress (WIP) limits, Stretch Objectives, Daily Standups (DSU), and Defect Management. Partner with L.A.C.E to host and facilitate communities of practice for Scrum Masters, Product Owners / Product Managers, Release Train Engineers and Agile coachesCo-train Scaled Agile Framework (SAFe?) accreditation across a broad spectrum of AT&T’s Mobility & Entertainment GroupHerbalife2014 - 2018Agile Coach / Principal, Project AnalystIn charge of increasing the effectiveness of Department's Portfolio and Project Management and Software Development Life Cycle (SDLC) processes. Provide project and application lifecycle management (ALM) tool and process support services, assessment of team’s adherence to Scrum policies and procedures and train individuals and teams in Agile best practices and mentoring to PMO team members.Contributes to the adoption of organization’s Agile / SAFe process by training over 250 individuals in over 7 SAFe courses. Identifying multiple Value Streams and successfully launching 3 independent Agile Release Trains (ART’s). Serving as Release Train Engineer (RTE) for one of those trains and organizing Iteration / Program Increment Planning, Daily Scrums, Sprint Reviews, Sprint Retrospectives, and other related meetings for geographic dispersed Scrum teams and IT projects throughout a matrix organization utilizing full stack .NET framework, Fusion, and Oracle.Conducted various Agile and Software Engineering Process Group (SEPG) assessments and health radars to help initiate best practices implementation while having the awareness of the current organizational state and trained individuals and teams in Lean-Agile / SAFe principles. Introduced Communities for Practice and Scrum of Scrum to the teams and this resulted in overall maturity and adoption of Agile while helping teams better collaborate across team dependencies.Manager / Scrum Master, Member Technology Strategy - Mobile ApplicationsProvide recommendations for and spearhead continuous improvement in mobile, eCommerce, and consumer interfacing products by translating customer needs and technology directions into product definition. Manage the effort of Development, Quality Assurance and end users on the functional requirements definition, design, implementation and maintenance of software systems.Increasing the productivity of Scrum teams by 15% and the quality of deliverables by 20% while planning, coordinating and deploying mobile releases for a $10MM strategic initiative which includes updates to the marketing plan, new payment options, regulatory enhancements and new country rollouts.Collaborates with cross-functional, cross-cultural, and cross-geographical teams to identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal, protects team from over-commitment, and prioritizes resolution of defects/bugs as evidenced by the on-time delivery of 23 major projects in 2014. Source Interlink Media2012 - 2014Scrum Master / Program ManagerResponsible for driving projects across all premier automotive sites such as , , and . Effectively create and manage sprint backlogs and corresponding burndown charts by tracking and communicating team velocity and sprint/release progress between cross-functional, co-located and distributed (India & Vietnam) teams to ensure the successful delivery of new systems, and champion Agile / Scrum development practices.Led new onshore and offshore software development teams in our In-Market (IM), Lifestyle Enthusiast (LE), and mobile divisions as a Scrum Master to reduce defects by 30%, improve software delivery time-to-value by 25%, and improved team morale on a $6MM redesign projectWise Brother Media2011 – 2012Assistant, Product Manager / Project ManagerOversaw the development and management of three (3) online media properties and corresponding features while working closely with business stakeholders. Key services support over 650 radio stations with the third site launched in October 2012. Facilitated the work of multi-disciplinary teams to ensure high performance and drive new products to launch. Managed international staff of eight, identified appropriate resources, and controlled project swirl.Rayhawk Advertising2007 - 2011Project Manager Served as a Project Manager to a highly skilled team of 20+ consultants, employees and vendors including analysts, sales people, developers and graphic designers. Managed the launch of a new digital products in healthcare and legal. Delivered several enterprise applications, including Patient Acquisition System? ($2MM budget over 2 years), Client Acquisition System? ($1MM budget over 1 year) using full stack LAMP framework. ................
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