SendPro® P User Guide - Pitney Bowes

Shipping & Mailing

Postage Meters

SendPro? P

Mailing & Shipping Systems

SendPro P 1000-3000

User Guide

US English Edition

SV63206 Rev. M

January 10 2024

SV63206 Rev. M

?2024 Pitney Bowes Inc.

All rights reserved. The content of this online manual may not be reproduced in whole or in part in any

fashion or stored in a retrieval system of any type or transmitted by any means, electronically or

mechanically, without the express, written permission ofPitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this online manual;

however, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Due to our continuing program of product improvement, equipment and material specifications as well

as performance features are subject to change without notice. Your mailing system may not have

some of the features described in this book.

SendPro? P, SendPro? P1000, SendPro? P2000, SendPro? P3000, E-Z Seal, IntelliLink, WEIGHON-THE-WAY, W-O-W, PB Postage?, Postage by Phone?, INVIEW, Ascent, SendSuite Express,

Purchase Power, and Pitney Bowes Supply Line are trademarks or registered trademarks of Pitney

Bowes Inc. All other trademarks are trademarks or registered trademarks of the respective owners.

The USPS? and Priority Mail? are registered trademarks of the United States Postal Service.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing

conditions. These messages are as follows:

Warning!

Alerts you to conditions or practices that could cause serious injury.

Caution:

Alerts you to conditions or practices that could cause damage to the equipment or

to the material being run.

Important:

Alerts you to conditions or practices that could adversely affect equipment operation if instructions

are not followed exactly.

Note:

Provides a comment or explanation of the associated topic.

Table of Contents

1 - Safety

Safety information

9

Job options

34

Job types

35

Saving changes to a job

40

Closing all jobs

41

2 - Getting started

What does this machine do?

15

USPS requirements

16

Postal Security Device

16

Logging in and out of the system

16

Navigating the Home screen

17

Parts of the mailing and shipping system

18

Manual adjustments

22

Shutting down your system

System specifications

Preparing and correctly feeding the

mailpieces

43

Reviewing the mailpiece specifications

44

Determining the correct postage method

47

Shape Based Rating

48

Running mail - quick start

49

23

Changing the class, carrier, or special

services

52

23

Changing the sealing method

54

Graphics and permit-only printing

55

Step-by-Step Running Mail

56

Possible errors when running mail

57

Weighing methods

58

Running a Manual Weight Entry job

58

Running an Attached Scale job

59

Zeroing the scale while running mail

59

3 - Using jobs

All about jobs

30

Opening a job

31

Previewing jobs

31

Creating a new job

32

Editing a job

33

Deleting a Job

33

Pitney Bowes

User Guide January 2024

4 - Running mail

4

Running a WEIGH-ON-THE-WAY? (W-OW?) job

Running a WEIGH-ON-THE-WAY? (W-OW?) - First Piece Only job

Changing the envelope print area

84

Changing the color print quality

85

What are tracking services?

86

Electronic Return Receipt (ERR)

90

Creating a combined barcode label job

92

60

61

Running mail with different shapes and

weights

61

Running a differential weighing mail job

62

Using Key in Postage mode

64

Running mail with a combined barcode label

job

93

Running mail using a barcode scanner

65

Using PresortXtra services

How to use the combined ZIP Code and

Customer Reference Number barcode label 65

Running mail with the Residual Rate

Surcharge

95

5 - SendPro? Shipping

What is SendPro Shipping?

101

Getting started with SendPro? shipping1

101

Adding postage to your SendPro Shipping

account

102

Tracking a shipment

103

Checking or changing the postage amount on

the Run Mail screen

70

Adding an address to the Address Book

104

Changing the envelope or tape quantity

70

Changing the sender's address

104

Advancing or omitting the date

71

Creating a label from an address

104

Changing the machine speed

71

Editing or deleting an address

105

Printing a sample mailpiece

71

Verifying a USPS address

105

Counting mailpieces

72

Voiding a shipping label

106

Getting a USPS shipping label refund

106

Running Mail with the DI900?/DI950?

Inserting System Interface

Running mail with SendSuite Xpress? or

Ascent?

67

68

69

Adding graphics, return addresses,

messages, and inscriptions to your mail

72

Managing your email notifications

108

Changing or adding an inscription

79

Viewing your USPS account information in

SendPro

108

Setting up a UPS account

108

Adding or changing a text message or return

address

80

Changing envelope size

Pitney Bowes

User Guide January 2024

84

5

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