Guy M



Benjamin Davies

Broken Arrow, OK 74012

(918) 814-6588 • resume @

Sir or Madam,

Thank you for reviewing my résumé. (included below)

You will see that I have consistently and repeatedly demonstrated that I am a versatile, adaptive, aggressive, results oriented leader, capable of achieving positive results where others have failed. My success is achieved through clarity of purpose, dedication, diligence, hard work and focus. I am a team player that can quietly lead from the back, or aggressively lead, visibly and vocally from the front. I have good people skills, am a good manager, have solid technical skills, solid information security skills, I am an excellent trainer and have a proven track record.

I have experience managing people, supervising up to 15 directly and up to 40 dotted line. Have held a secret clearance in the US Submarine Navy, been self-employed as a computer consultant, managed a help desk for a statewide ISP, was an information security team leader in a Fortune 500 petro-chemical company, was a key team member in a compliance and policy role at a major health insurance company, where I successfully changed longstanding security policy, additionally, I created an ITIL aware service management system with a user friendly, web based, service catalog.

At each opportunity I have brought a passion for understanding not only what I was doing but why. Identifying the broader goal and understanding why that goal is important is key to providing technically sound, mission appropriate, auditable, repeatable, solutions. I pride myself on my technical abilities but do not see technology as the default answer.

As a Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), Certified Manager (CM), Certified at ITIL v3 Foundations, Certified Scrum Master (CSM), Certified Incident Handler, and Legal Issues in Information Technologies Certified Professional, I have the documented technical qualifications. As an effective manager and proven leader, I will immediately assume a productive role in your organization.

If you are looking for a leader with proven experience and strong technical skills, I welcome an interview to discuss your immediate and long-range goals. At that time, we can discuss how my qualifications and strengths can help you achieve your goals.

Thank you again for reviewing my résumé. I look forward to hearing from you soon.

Sincerely,

Benjamin Davies

CISSP, CISA, CM, CSM, ITIL v3 Foundations

918.814.6588

Benjamin Davies

Broken Arrow, OK 74012

(918) 814-6588 • resume @

I provide positive results where others have failed. My 25+ years of results oriented leadership, excellent customer service, effective resource management, information technology understanding, information security expertise and audit and compliance awareness have combined to uniquely position me to lead and manage a team to provide technically sound, mission appropriate, auditable, and value based solutions. Specific examples of these results include:

While in the Navy, I consistently provided value well above my pay grade. By understanding the role of positive morale to a unit, and my role of providing positive morale essentially as restaurant management and hotel management, I was promoted the first time every time, was submitted for five Navy Achievement Awards, winning one and held positions multiple pay grades above my rank.

As a computer consultant, I provided value to my clients by listening to their technical challenges and applying appropriate technical and non technical solutions. Additionally, I conducted training that was summarized in articles that were published online. One was referenced directly in a New York Times print article, one was referenced by the Microsoft site. Both are relevant even today. While the company was not financially successful, many of the business lessons and realities of this experience help me to understand business decisions and management points of view.

Managed and led the technical support service at a statewide Internet service provider. I added value by turning the technical support group from the least effective group in the company to a significant product differentiator and value contributor. In the process, the remote sales offices were empowered with the ability to provide meaningful, immediate, and local support. This value add ability turned local modem center managers into valuable and motivated sales and service representatives. The technical support group was then liberated to add additional value in the form of preemptive technical support, that is to say created a condition where technical support would call users that were having difficulty, before the users would call for support. This was done on a limited budget and in only three months. Work product from this effort was still in use three years after my departure. While the value is difficult to quantify, this success made the business a more desirable merger target.

Created an information security posture at a global petro-chemical company that included corporate policy, policy enforcement, defense in depth, real time network event monitoring and network security incident response. In its end state, saved $3.5 million (green dollars) over three years and many times that in cost avoidance, all while providing a more secure, more reliable, more auditable security posture.

Along with oil production managers, created a business process to take over operations of production fields. The first time this process was exercised, it was deployed in four days (old process normally took four weeks) and prevented shutting down the oil production field. This event took over operation of a production field in record time, in a hostile environment and preserved four weeks worth of production, and did so in a secure, clean, auditable way.

As a major not for profit health insurance company in the process of merging with a larger company they were closing down their Medicare claims processing operation. I was hired specifically to transition corporate policy and procedure to Medicare specific policy and procedure during the merger while maintaining verifiable compliance with Medicare core security requirements, and assist in closing some 300 outstanding audit findings. By the time the Medicare operations were closed down, all previous IT security audit findings had been resolved and the final audit recorded no IT security audit findings. This effort enhanced the turnover of the Medicare claims processing operation and made turnover significantly less expensive for both sides.

After the merger I was transferred to a web operations team where I brought a focus on documentation, compliance with policy and consistency of operations. Focusing on the benefits of using existing process, using existing documentation and remaining in compliance with existing policy, standards, and procedures the group matured well in advance of later corporate efforts supporting ‘Process Excellence’ and use of ITIL concepts and techniques.

Due to the departure of the group manager the team was absorbed into other groups, however these documentation efforts have proven critical for the new support group managers to understand the purpose, user group, criticality and general operation of the specific systems each team member brings to their new group. The cost of transitioning the group is significantly reduced, directly because of this documentation and the operational risks controlled during this turbulent time.

At each opportunity I have brought a passion for understanding not only what I was doing but why. Identifying the real goal and understanding why that goal is important is key to provide technically sound, mission appropriate, auditable, solutions. In my effort to ensure that I view the problems and solutions appropriately I have pursued education and certification generally outside of work requirements and at my own expense. I have received CISSP (Certified Information System Security Professional), CISA (Certified Information System Auditor), CM (Certified Manager), CSM (Certified ScrumMaster), ITILv3 Foundations Certified, GIAC-GCIH (SANS Certified Incident Handler Certified Professionals) and GIAC-GLIT (SANS Legal Issues in Information Technologies Certified Professionals).

Chronological Work History

Blue Cross and Blue Shield of Oklahoma, (now Health Care Service Corporation) Tulsa, OK (May 2006 to present)

1 Occidental Petroleum, Tulsa, OK and Houston, TX (July 1998 to March 2006)

Montana Communications, Billings, MT (August 1996 to June 1998)

2 Owner - The Computer Guy, Billings, MT (January 1994 to January 1998)

Employment Source, (temp agency) Billings MT (April 1993 to January 1994)

MS1/SS (E6 / Submarine Qualified) United States Navy (March 1984 to March 1993)

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