The PERFORMANCE APPRAISAL QUESTION and ANSWER …

The PERFORMANCE

APPRAISAL QUESTION and

LY ANSWER BOOK: MF A SURVIVAL GUIDE TEA FOR MANAGERS

Dick Grote

AMACOM

More Praise for . . . The Performance Appraisal Question and Answer Book:

``An enlightening, practical, and valuable tool. Dick has taken the sometime confusing and frightening problem of performance appraisal and provided effective approaches and answers that can be adapted to any organization. It is a MUST for the human resources professional's library.''

--William K. Hill Human Resources Director City of Winston-Salem (NC)

``Dick Grote clearly and eloquently presents a very practical guide for navigating the often-murky waters of the performance appraisal process. The Performance Appraisal Question and Answer Book is a must-read for all who are captivated with the notion that the development, administration, and oversight of an effective performance management system is not only possible, but indispensable to the organizational life of any business.''

--Michael S. Sorrells Deputy Commissioner for Human Resources Georgia Department of Juvenile Justice

``Much has been written and debated about the value of performance management systems. However, the fact remains that top-performing companies have rigorous performance management systems. The Performance Appraisal Question and Answer Book is a must-have handbook for every manager's most complex issue: performance.''

--Don Langewisch Performance Systems Manager ChevronTexaco Corporation

The

PERFORMANCE APPRAISAL QUESTION and ANSWER BOOK

A SURVIVAL GUIDE FOR MANAGERS

Dick Grote

American Management Association

New York ? Atlanta ? Brussels ? Buenos Aires ? Chicago ? London ? Mexico City San Francisco ? Shanghai ? Tokyo ? Toronto ? Washington, D.C.

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This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought.

Library of Congress Cataloging-in-Publication Data

Grote, Richard C. The performance appraisal question and answer book: survival guide

for managers / Dick Grote. p. cm.

Includes index. ISBN 0-8144-0747-1 (hardcover) ISBN 0-8144-7151-X (paperback) 1. Employees--Rating of. 2. Performance standards. I. Title. HF5549.5 .R3 G642 2002 658.3125--dc21

2002002171

2002 Dick Grote. All rights reserved. Printed in the United States of America.

This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.

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