Theresia A. Metz



|Theresia A. Metz | 3209 Elm St., St. Charles, MO 63301 . (660) 631-0052 |

| |tmetz023@ in/theresiametz |

Qualification Summary

Experienced progressive healthcare leader, passionate about seniors, servant style, mentoring teams, collaboration of a large executive team within numerous services and coaching through the complexities within: hospitals, medical office practices and 13 years in senior living: Skilled Nursing Care, Memory care, Rehab service, Adult Day care, Villas, Life Plan Community, Hospice, Non-hospice Respite and PACE; expertise in program development and advanced training with Alzheimer’s, disabled and mental health elders; experienced in expanding care and mentoring exceptional hospitality services, high level operations, budgeting, analytical research, contract negotiations, while working closely with senior leadership, board members and our work family; excels at creating a corporate culture of passion and love to those we serve, leading in-depth strategic analyses of industry and brand, while producing results developing business and business to consumer sales; respected as an exceptional communicator, who cultivates all key stakeholder relationships.

Key competencies include the following:

|Annual budget development, P & L management |Managed all marketing, improved brand perception |Fund raising, event planning and grant |

|within senior living communities in which, |and programs by community involvement by positive|management skills; coordinated 75 volunteers |

|implemented, stabilized and generated reports |community news and releasing quality |for privately funded $67K meals on wheels |

|$8M and $5M |improvements, sharing the spot light on all |program; captured $10K grant to expand green |

|Managed a mobile medical company out of |special family and resident events, while |space; managed auxiliary $30K program with 400 |

|Chicago,5000 miles territory-rural Illinois: |cultivating relationships and advertising . |volunteers and all aspects of $26K resell it |

|expanded 3 locations to 9 |Invited the community in to share and enjoy |shop and fund raiser $300 book fairs; |

|Developed ultrasound lab for St. Anthony |events with our residents and associates. |supported $64K Heart for Home fund raiser and |

|Hospital., Il.-expanded lab to 3; 20 studies |Mentoring all that residents are at the center, |annual $83K gala and $12K golf tournaments |

|to 550 monthly |and set delivery of services at the highest | |

| |standards-community will flourish | |

|Healthcare Community performance turn around; |Support leadership to ensure compliance with |Effective oral and written communicator and |

|increased census and revenue streams by |Quality Assurance programs, maintaining federal, |polished presenter: certified educator for |

|monthly account audits and expanded services |state, JCAHO, OSHA and HIPAA compliance's. |Alzheimer’s Association, conducted outreach |

|and community outreach; implemented strategic |Improving patient care quality measure to 5 star |strategy by education in fall prevention, |

|plans working closely with Controller and | |nutritional health and much more to assisted |

|Board Members | |living facilities, senior centers, YMCA; |

| | |provided consultative selling and cultivating |

| | |perspective donor relations and networks |

|Lead, recruited, stabilized, reviewed |Completed state and government applications of |Researched/implementation of |

|performances, coached and trained a team of |licensure, knowledge of Medicare and Medicaid |automation of electronic medical records/ e-MAR|

|400 and 125 professional’s; 30 and 22 direct |compliance, implemented mock survey assessments, |system; established & utilized $80K on a |

|reports; decrease staff turnover from 79% to |establish systems to ensure compliance, and |community redesign and $20M budget |

|below 49% |review; write and keep current all facility |coordinating contractors and architects to flip|

| |policies and procedures |semi- private rooms to private rooms; modeling |

| | |design after the “Home Model.” |

CAREER HIGHLIGHTS

• Program Development: Manage all personnel, budgetary analysis, department policy, including all research, develop, client assessment and training of new programs with SSD, ARC, Life Skills, MEHRs, increased volunteers from 90 to over 437; awarded the Special Ambassador Award from SSD of St. Louis for all my work implementing programs for the special needs

• Equipment Research/ Program Expansion: Researched EMR and PACS solution for imaging and clinical reporting for Unity Health ( St. John’s Mercy & St. Luke’s hospital ) answer to CEO and PACs committee, 2011 thru 2012; awarded the Unity Top 100 Award for my results

• Event Planning: Chaired numerous all day medical education conferences; chaired dinner, luncheons and fundraising events. Awarded recognition award for establishing a scholarship fund for St. Louis Community College School of Ultrasound, in honor of Washington University physician

• Public Affairs Strategist: Working with Board of Directors and senior leadership, developed marketing strategies as well as partnered with acute care facilities to expand programs, website overhaul, created brochure and inserts and Skilled Care Metric to share with our hospital provider groups; appointed on West Central Coalition of Transition of Care Committee for my work

• Technical Skills: Experienced in MSWord, Excel, Power Point, Access, expanded knowledge on electronic health record

PROFESSIONAL EXPERIENCE

Administrator-St. Louis Missouri Veterans Home, St. Louis, Missouri, April 2018-October 2018

Leadership of $5.2M operating budget; 300 bed skilled nursing home with75 beds dedicated to memory care, 30 direct reports and 400 staff.

• Since April 2018, I have filled 80 opened staff positions, created staff stability and implementing a changed culture to care, respect, loving and work family, while delivering services at the highest standards

• $20M budget coordinating contractors and architects to flip semi- private rooms to private rooms; modeling design after the “Home Model ”

• Prepared leadership for near perfect Veterans Administration survey

• Practice high emphasis in customer service, spending time with all stake holders, multi-tasking, produce high standards in performance and quality improvements

Executive Director-Fitzgibbon Health Services- The Living Center; Marshall, Missouri, October 2013- April 2018

Healthcare Executive leader of a 99 bed nursing home, 20-25 bed Skilled rehab care, 21 bed Memory care, 60 bed Long stay, Adult day care , Hospice and Respite care: developed budget of patient revenue/ operating budget of $8M, 21 direct reports and 125 staff; responsible for areas within hospital which operated $26M budget inclusive of my areas

• Turnaround the community and improved community perception; decreased staff turnover from 79% to below 49 %

• Accounts receivable Medicare stabilized to under 45 days; added 5 private rooms and stabilized census

• Researched, negotiated and purchased 9 new washers and dryers, decreasing laundry inventory loss by 97%

• Researched/negotiated implementation of electronic medical records with adding an e-MAR and EMR system

• Researched/negotiated implementation of noiseless nurse call system

• Negotiated contracts, coordinated architects and maintenance to complete our culture change construction and redesign, of Memory Care unit, nurse offices, business office and several departments; answer to Board of Directors and CEO of Fitzgibbon Health Services

• Initiate Kind Dining practices with the addition of a chef and nurse staff involvement; mentored high standard of delivery of service

• Established an infection control and antibiotic stewardship program, reduced 30 day all cause re-hospitalization rate from 24 to 10; improving patient care quality measure to 5 star; mentored teams and set the highest standard of services

• Increased Rehab census by analysis, assessment of community needs, partnering with acute care facilities and developing special program offering within our Skilled Care unit (work closely with our rehab team), such as stroke program, amputation recovery and IV certification to treat dehydration and antibiotic therapy; expanded Med A census from 9 to 25 beds

• Developed outreach and marketing strategy, expanding community involvement, invited the community in to share and enjoy events with our residents and associates. Provided consultative selling and cultivating relationships, producing results developing business and business to consumer sales by offering educational and training in areas of fall prevention, nutritional health and much more to our neighboring Assisted Living facilities, Senior Centers, YMCA and others

• Completed state and government applications of licensure, implemented mock survey assessments, interpret all federal, state and local regulations for the facility staff; establish systems to ensure compliance with all federal, state and local regulations; act as liaison between facility and all fiscal intermediaries

• Fund raising, event planning and grant management: annual $83K gala, $12K golf tournaments and research and managed $10K grant for green space development

Manager, Team leader, Assisted Executive Director-Bethesda Dilworth, December 2008-October 2013

Team leader- Assisted ED-300 bed community; work with directors and leadership team on preparation and assurance of Joint Commission (JCAHO) compliance and survey success, as well as the plan of correction team for state and federal survey; maintaining federal and state compliances; knowledge of OSHA regulations; work on committees :CQI, Safety, Infection Control, mentor adherence of regulations and other standards; involvement of delivery of high care& customer service; Rotated to manage entire campus on weekends; assisted with customer service of Independent Villas

Manager- Auxiliary Coordinator--Responsible for all aspects of the Auxiliary Department, Manage personnel, $30K budgetary analysis, department policy and procedures, including all research, develop and training of new programs with SSD, ARC, Life Skills, MEHRs (awarded SSD Ambassador Award of St. Louis), increased volunteers from 90 to over 437;

• 8 direct reports; Fund raising, event planning and grant management skills; coordinated 75 volunteers for privately funded $67K meals on wheels program

• Managed auxiliary $30K program with expanding to over 400 volunteers and all aspects of $26K resell it shop and fund raiser $300 book fairs; supported annual $64K Heart for Home fund and planning and coordinating numerous luncheons and dinner events

• Expanded Resell it Shop, Beauty shop and researched/developed a Library with expanded programs

• Held b-i monthly planning meeting with Auxiliary Board Members, monthly staff meetings with multiple departments, design and author brochure and quarterly newsletter; plan agenda, lead discussions; present budget reports, manage special events, fund raising and growth of activities to expand high standards of customer care services

• Coordinated all Volunteer Coordinators at all Bethesda facilities on a bi- monthly basis; stream line the application process, upgrade the Bethesda volunteer website and coordinate new ideas to other facilities; work with Corporate Fund Development, Hospice Volunteer Coordinator and Volunteer Coordinators from multiple facilities

• New program development: Hand Hygiene, Clyde C. Miller Career Academy Program: Integrated the internships of varied career trained jobs within our facility and corporate Bethesda. Intergenerational Summer School program with Kirkwood Middle School (expanded to 5 schools in 2011). Coordinated and designed 3 summer sessions. Horticultural Therapy Program: partnered with Missouri Botanical Gardens. Special School District Training Program: partnered with Webster High School and SSD

• Administrative Intern, Saint Louis University- AIT internship CCRC (Life Plan Community)

Lutheran Senior Services, Webster Groves, MO, 500 beds CCRC, May, 2006-August, 2006

• Led team-researched, developed, implemented and presented bladder scanners and urinary incontinence program for all Directors of Nursing of 11 Lutheran Senior Services long term care facilities

• Conducted budgetary analysis and process implementation for the dietary department; created staffing position tool, budgetary cost analysis and facilitated staff changes

• Served as point of contact for project information and update of new construction to LSS extended care facility. Fostered collaborative relations between department heads, staff and construction staff and more

• Assisted the Executive Director; participated in corporate executive level meetings, interacted with all facility administrators and division managers within all levels of care ( Skilled, Assisted, Memory and Independent Living), along with customer concerns

Administrative Intern, Saint Louis University-AIT internship Skill Nursing Care

National Healthcare Center, Maryland Heights, MO, 229 beds, April, 2005 - May, 2005

• Observed the aspects of the Administrative role in a 229 bed long-term care Skilled, Rehab and Memory care; Gained true exposure and knowledge of long-term healthcare

• Hands on exposure in activities, business office, medical records, nursing, customer service standard management, social work, MDS/Care Plans, housekeeping, laundry and dietary departments

• Handled all aspects of the admission coordinator position

Manager, Director of Imaging-Chief Medical Sonographer, St. Luke’s Hospital, Unity, St. Louis, Mo. 1991 -2013

Developed imaging division & managed all aspects of an Advanced Reproductive Medicine department; Handled Joint Commission (JCAHO) preparation and federal compliances, equipment purchases, negotiations, budgetary and maintenance, scheduling, bookkeeping and daily operations ;lead first division within St. Luke’s hospital to AIUM accreditation

Project Coordinator (Unity Health Systems: St. John’s & St. Luke’s) PACs Project, researched and implemented PACs for OB/Gyn and Cardiac divisions; answering to Unity Health PACs Committee & St. Luke’s Administration

Other leadership accomplishments: Managed a mobile medical company out of Chicago- 5000 miles territory-rural Illinois: expanded 3 locations to 9; negotiating with hospital CEO’s.

Developed ultrasound lab for St. Anthony Hospital., Il.-expanded lab to 3; 20 studies to 550 monthly

Developed, expanded and split Ultrasound Dept. for St. Luke’s Ob/Gyn & Reproductive Lab

Successfully held numerous leadership, management and supervisory positions- entire career

AFFILIATIONS

|Missouri Health Care Association 2019, American Health Care Association 2019;|Fundraiser-volunteer coordinator- Rainbows for Kids, 2002-2019; Fitzgibbon |

|Missouri Association of Nursing Home Administrator 2019;MALA member 2019 |Hospital Auxiliary Volunteer, 2015- 2018 |

| |Fund raiser/volunteer Access to Care- Illinois 2010-2019 |

|SLU Scholarship/ Interviewer, 2010-2019, Board of Director, Marshall Chamber |Saline County Career Center Curriculum Advisory Board Member 2014- 2018; |

|of Commerce, 2016-2018 |Missouri League of Nursing, Board of Director, 2019 |

|West Central Coalition Advisory Committee/ Transition of Care 2015- 2018, St.|Saline County Inter-Agency Council Member 2015- 2018; Missouri Alzheimer’s |

|Peter’s Church Usher, Altar and Rosary Guild volunteer 2014- 2018 |Association Community Educator, 2019 |

| | |

EDUCATION

National Dean’s List, National Chancellor’s List, Phi Theta Kappa

• Saint Louis University School of Public Health , Master of Health Administration, May 2007

• Saint Louis University Doisy College of Health Science, Bachelor of Science, Health Information Mgt., May 2005

• License Nursing Home Administrator-MO, Assisted Living Resident Assessment Training-MALA- 2017

• Alzheimer’s Association Advanced Person Center Training and Educator- Certificate 2014

• Completed Census development and Marketing workshops, 2013

• Leading Age –Implementing Effective Compliance, Nov. 2012; RAI Process 3.0 updates, 2013

• Saint Louis University MHA AIT internship LTC, CCRC ( Life Plan) and PACE St. Louis, MO, 2007

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