DATA SHEET



Data SheetName:Lon M. Landryemail:Cell:lonlandry@(469) 927-4211Best time to call:6:00 am to 8:00 am orAfter 5:00 pm Central Time or WeekendsSkype ID:lonlandryCitizenship:USCLanguages:English / SpanishCurrent LocationAllen, Texas (North of Dallas)Expertise:Certified ScrumMaster (CSM)Client Facing PresentationsData GovernanceKnowledge ManagementScript Development (Angular, CSS, GlideRecord, HTML, JavaScript, Jelly, and RegEx)ServiceNow Agile 2.0 Development, Dashboards, and MetricsServiceNow Application DevelopmentServiceNow Portal Development Including Custom WidgetsServiceNow Release CoordinatorServiceNow System AdministratorTranslations to/from English/Spanish“On the Job” Training / ServiceNow Learning Plans completed using personal instance in ServiceNow Releases:Geneva, Helsinki, Istanbul, Jakarta, Kingston, London, Madrid, New York, Paris, Quebec, and Rome.ServiceNow Training Badges:? ServiceNow Fundamentals? ServiceNow App Engine Studio & Studio? Client-side Scripting & Server-side Scripting? Creating Custom Widgets? Data Visualization? Flow Designer & Workflow? Importing Data? Introduction to AngularJS in ServiceNow? Notifications? Scheduled Script Executions and Events? Securing Applications Against Access from Other Applications? Securing Applications Against Unauthorized Users? Service Portal Introduction? UI Builder Fundamentals? Using the Automated Test FrameworkCV Format:Dates employedCompany name & LocationTitle(s)Modules / Functional Areas / Packages (when applicable)Job ResponsibilitiesProgramming / Markup language & Software UtilizedReference(s)CV7/21 – 12/21Apex Group for AT&T BusinessRemote teams in Europe, India, and USAServiceNow Admin / DeveloperCSM, FSM, ITSM, TelecommunicationsFocus of project was using out of box ServiceNow configuration to meet customer (UX Design Team) requirements. Responsible for informing team members about ServiceNow packages including usage. Tasked with creating demos using UI Builder to create CSM Configurable Workspaces.Demonstrations developed in ServiceNow and presented to AT&T for:Agent Workspace configuration & limitations.Customer Service Management packages.Performance Analytics including Reporting, Dashboards, and Metrics.Field Service packages.ITSM packages.ServiceNow limitations & usage.Telecommunications packages.UI Builder limitations & usage. Angular, JavaScript, HTML, CSS, Microsoft: 365, OneNote, SharePoint, Teams, and VisioReferences: Michael Haynes – AT&T - Principal – Business Management (Colleague) Sara Joy – AT&T – Associate Director Technology (My Manager)4/21 – 6/21Queen Consulting GroupRemote teams in USA for The Hartford Financial ServicesServiceNow Admin / DeveloperJob required meeting with BAs & Customers to ensure best practices being observed and customer requirements are being met. Responsible for developing & changing complicated service catalog items, flows, workflows, and integration. Knowledge Article authoring.Angular, JavaScript, HTML, CSS, Microsoft: 365, OneNote, SharePoint, Teams, and VisioReferences: Arqam Zaman - Co-Developer10/18 – 12/20Unisys (FedRamp, United Launch Initiative, FSM Project- Internal Unisys project)Remote with teams in India, USA, & EuropeServiceNow Admin / Developer / Scrum MasterResponsible for customer requirements gathering, developing catalog items, run-book, and resolution of incidents & enhancements for FedRamp project. (Security clearances for state agencies; Georgia, Kansas, and Virginia) Resolution of incidents & enhancements for ITSM & Service Portal, and creation of Runbook for ULA project. Responsible for advanced technical writing, Scrum Master, Development in Agile 2.0, and Portal Coordination for Field Services Management project. Presentation to customer of finished products.Performance Analytics, Reporting, and metrics for FSM, Agile 2.0, Incident, Problem, and Change. Dashboards created using current sprint / current release so that reporting could automatically reflect data without further maintenance. The dashboards provided valuable data that mangers were previously compiling manually. Also dashboards per customer created to match legacy system. Dashboards also contained results from Metrics table to track aging stories, defects, and enhancements.(Unisys cont.)Maintaining notifications and other communications between SAP & ServiceNow. Managed Documents admin developer. Research & training materials provided for new and third-party plugins. ServiceNow Products supported: ITSM (Change and Release Management, Configuration Management, Incident Management, Knowledge Management, Problem Management, Request Management, Service Level Management) IT Business Management (Agile Development and Test management). Agile 2.0 platform architecture and development. ServiceNow Platform, Portal, Widget, & Mobile Applications Development were in scope. Angular, JavaScript, HTML, CSS, Zoom, Microsoft: 365, OneNote, Designer, SharePoint, and VisioReferences: Scott Teel - Program Manager / Sr. Project Manager at Unisys Renee Schexnayder – Department Head FSM / ITSM Architect06/18 – 10/18 DataIntent for Procter & Gamble (ServiceNow)Remote with teams in the Americas and PhilippinesServiceNow Admin / Developer Portal & Catalog Developer / Knowledge Management / TroubleshootingVendor Management & CSM.Responsible for customer requirement gathering and demos for customer, catalog & Portal Development & creating and implementing strategies for converting information and documentation into Knowledge Articles interfacing with live applications and business systems. Data mining activities included identifying data relative to Data Governance using documents in English and Spanish from Excel spreadsheets containing macros and forms, emails, etc. to identify business knowledge for tracking and globally sharing. Troubleshooting issues with solutions provided via Angular, VBA programming, using CSS to control behavior in Knowledge Articles, Custom Widget creation, and implementing Out of Box ServiceNow solutions.Performance Analytics, Reporting, and metrics for Knowledge Bases & Articles. Dashboards created using date ranges and assignment groups to avoid further maintenance. The dashboards provided valuable data that mangers were previously compiling manually. Also created dashboards displayed in Service Portal to Sales Teams that did not have platform access. Dashboards also contained results from Metrics table for tracking KB & KA progress.Angular, JavaScript, HTML, CSS, Dreamweaver, Microsoft: 365, Designer, and Visio, SAP, ServiceNow, Visual StudioReference: Richard King – Partner / Project Manager01/18 – 06/18Charter Communications (Spectrum, Bright House Networks, Time / Warner Cable)St. Petersburg FloridaServiceNow Consultant / Technical Writer / Knowledge ManagementCustomer Management Systems / BillingResponsible for: working with SMEs for the consolidation of documents from three legacy companies being re-branded, into one new enterprise.HTML, CSS, Oracle Knowledge Management, Microsoft Office and SharePoint, ServiceNow03/16 – 11/17DataIntent for Duracell and Procter & Gamble (ServiceNow)Remote with teams in the Americas and EuropeServiceNow Admin / Developer Catalog & Portal Developer / Application Development / TroubleshootingCustomer and Vendor Data, OTC including S&D, Materials Management, and FI-COResponsible for gathering requirements & demo of finished product for customer, catalog item creation, Service Portal development including Custom Widget creation, document creation utilizing a data dictionary, mapping tables to spreadsheets interfacing with business systems, VBA programming, and advanced problem solving for Excel / SAP. Angular, JavaScript, Jelly, HTML, CSS, Dreamweaver, Microsoft: 365, Designer, SharePoint, and Visio, SAP, ServiceNow, Visual StudioAlso, ServiceNow System Administration and Application Development for DataIntent’s proprietary app RuleBase 6.0 including:Application developmentCreating and maintaining Forms, Pages, TablesData mining (reviewing Excel spreadsheets, emails, etc. identifying business knowledge so it can be tracked and then shared globally as knowledge.Development of application technical filesClient / Server Scripting:HTML / CSS / .xmlJava Script / JSONServiceNow APIsTranslations for applications from English to SpanishDreamweaver, Microsoft: 365, Designer, and Visio, SAP, ServiceNow, Visual StudioReference: Richard King – Partner / Project Manager04/15 – 3/16Casa Emigrante (Ecuadorian Local Government Project) - Cuenca, Ecuador Project Manager / Technical Writer / TrainerHTML, CSS, WordPressSpanish speaking references available08/14 – 02/15Nike - Memphis, TennesseeChange Manager / Technical Writer / Instructional Designer / TrainerJavaScript, HTML, CSS, Dreamweaver, Wynsoft, WMoS, FastTrack, SAP, Microsoft: 365, Designer, SharePoint, and VisioReference: Kristen Todd - Learning Development Specialist03/14 – 05/14Independent - Mérida, Venezuela & Panamá City, PanamáChange Manager / Instructor / Technical WriterJavaScript, HTML, CSS, NotePad++ (Java Scripting for Web Development), XMLSpy, WebEx, Adobe: Captivate, Dreamweaver, RoboHelp, and Photoshop11/13 – 02/14 – Portland, OregonGenpact (an RWD company) for Columbia Sportswear CompanyTechnical Writer / Instructional Designer / Trainer (Coach)HTML, CSS, SAP, WebEx, uPerform, Adobe: Captivate, Dreamweaver, and Photoshop (Java Script). Microsoft: SharePoint, Office 365, and VisioReferences: Chris Lyon – Senior AccountantMarc Keelor – Training Manager - GP Strategies Corp. 01/13 – 06/13NRG Energy - Houston, TXOCM Project Manager / Technical Writer / TrainerJavaScript, HTML, CSS, SAP, JD Edwards, WebEx, Microsoft Office including SharePointReference: Meade LeBlanc - Director of Accounting05/12 – 08/12Morton Salt / K+S / Windsor - Chicago, Illinois & Windsor, CanadaChange Manager / Technical Writer / TrainerHTML, CSS, SAP (including DMS), WebEx, Articulate Storyline, XMLSpy, Microsoft: SharePoint, Project, and VisioReferences:Farhad Mohammadi - Director of Change Management (contractor) Karen Carruthers – Morton Salt Project Manager (employee)10/11 – 02/12Devon Energy Corp. - Oklahoma City, Oklahoma & Calgary, Alberta Master Data Lead / Technical Writer / TrainerJavaScript, HTML, CSS, SAP, WebEx, Adobe Captivate, RoboHelp, and Connect, Articulate, Microsoft: SharePoint, Office, and VisioReference: Michelle Letourneau - Project Manager9/11Caterpillar Tunneling - Peoria Illinois & Toronto, CanadaWarehouse Management ModeratorSAP, Microsoft Office, Project, and VisioReference: Will Mullis – WM/IM Lead09/08 – 09/11Independent (Mérida, Venezuela)Change Manager / InstructorCaptivate, Dreamweaver (JavaScript, HTML, CSS, & .xml), RoboHelp, Articulate, Microsoft Office04/08 – 08/08Taylor Morrison - Maitland, FloridaABAP Reviewer / Advanced Problem Resolution / Trouble-ShooterSAP, WebEx, Helpstar, Microsoft: Office and VisioReference: Kelly Edwards – Consultant Manager05/07 – 04/08Office of the State Controller - Raleigh, North CarolinaOCM Lead Benefits / Technical Writer / TrainerHTML, CSS, SAP, Oracle UPK, Sametime, Microsoft Office and SharePointReference:Dave Amborski – Practice Director08/07 – 09/07BASIC Energy - Midland, TexasChange Manager / Trainer / Instructor / Technical WriterHTML, CSS, SAP, Microsoft: SharePoint, RoboHelp, Office, Project, and VisioReference:Stephen Jones – Director of Change Management11/2005 – 2/2007Johns Hopkins University & Healthcare - Baltimore, Maryland OCM Lead Supply Chain / Technical Writer / InstructorHTML, CSS, SAP, Lectora Publisher, Helpstar, KMX, SameTime, Microsoft: Access, Microsoft: Office, Project, and VisioReference:John Terault - Training Functional Expert07/04 –06/05SC Johnson - Racine, Wisconsin and Frimley, Surrey U.K.OCM Lead European Training / Technical Writer / Train the TrainerJavaScript, HTML, CSS, SAP, Infopak, uPerform, Microsoft: SharePoint, Office, Project, and VisioReference: John Ruffolo - Director of Integration 11/03 – 03/04Greelee Textron - Rockford, IllinoisCourse Developer / Instructor / Technical WriterHTML, CSS, SAP, UPK, RoboHelp, JD Edwards, Microsoft: SharePoint, Office, Project, and Visio11/2002 – 03/03North Carolina Department of Transportation:State Highway Patrol Training Center - Raleigh, North CarolinaCourse Developer / Instructor / Team LeadJavaScript, HTML, CSS, SAP, Dreamweaver, Microsoft: SharePoint, Office, Project, and Visio07/01 – 05/02ATOFINA - Houston, TexasCourse Developer / Instructor / Technical WriterHTML, CSS, SAP, Infopak, Microsoft: SharePoint, Office, Project, and Visio02/01 – 09/01ExxonMobil - Houston, Texas & New Orleans, LouisianaCourse Developer / Technical Writer / Training ManagerHTML, CSS, SAP, Infopak, Microsoft: SharePoint, Office, Project, and Visio05/00 – 02/01Mutual of New York - Manhattan, New York Course Developer / Instructor / Technical WriterHTML, CSS, SAP, ScriptBuilder, RoboHelp, Microsoft: Microsoft: BackOffice Server, SharePoint, Office, Project, and Visio10/98 – 05/00HL&P - Houston TexasInstructor / Master Data Creator / Technical WriterHTML, SAP, RoboHelp, ScriptBuilder, and Microsoft: BackOffice Server and Office 1992 – 1998Previous Background: Chef – New Orleans, LouisianaExperience with Club-Med, Emeril's, the Four Seasons, Synagogues, and other fine institutions.Education:General Education Development diploma from Colorado State University in Fort Collins, Colorado in 1995. Some Associates coursework completed at Aurora Community College in Aurora, Colorado in 1997. ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download