ABOUT ME



023351800Eric DeCicco7 Hampshire RDPeabody, MA 019608596282159000978.239.69918685183746500decicco12@ABOUT MEFocused, confident, and dedicated QSR Operations Manager and Graphic Designer. Having a diversified skill set, experience and the willingness to learn, adapt and excel in the latest technology has allowed me to exceed goals and expectations, streamline operations, increase productivity and save costs. Assertive, influential and enthusiastic, an unsurpassed work ethic and extensive knowledge of process optimization and implementation.SKILLSLAYOUT AND PRINT PRODUCTIONEXPERTADOBE CREATIVE SUITEEXPERTMAC OPERATING SYSTEMEXPERTMICROSOFT OFFICEPROFICIENTWINDOWS OPERATING SYSTEMPROFICIENTCONSTANT CONTACTINTERMEDIATESKETCHUPBEGINNERHTML AND CSSBEGINNERORGANIZATIONEXPERTPROBLEM-SOLVINGEXPERTTIME MANAGEMENTEXPERTVERBAL COMMUNICATIONPROFICIENTWRITTEN COMMUNICATIONPROFICIENTABILITY TO INFLUENCEPROFICIENTPUBLIC SPEAKINGINTERMEDIATEMANAGING PEOPLEBEGINNEREDUCATION(1994 – 1998)BACHELOR OF ARTS IN GRAPHIC DESIGNSALEM STATE COLLEGESumma Cum Laude?Presidential Arts Scholarship recipient?EXPERIENCE(2015 – present)INTERNATIONAL OPERATING SYSTEMS AND DOCUMENTATION MANAGERDUNKIN’ BRANDS Manage, define, develop, document, test and maintain restaurant operation systems and tools for products, processes, and equipment for both Dunkin' Donuts and Baskin-Robbins internationally in 68 countries by:Managing the Alpha, Beta and Market testing plans from an operations perspective, working closely with cross-functional teams, field operations, learning team, franchisees and licensees to run the business profitably and deliver consistent sales growthUtilizing graphic design skills and experience to effectively manage the development and documentation of operating systems for new products, processes, and equipmentCreating and developing simple, easy-to-use written documentation, instructional guides and job aids for all new products, processes, standards, program readiness and equipment and ensure cross-functional team signoff?Ensuring our brand standards are clearly defined, consistent and maintained across all documentationAccurately inputting all operations information, graphics, and tools into database in a manner consistent with DD/BR standards and ensuring correct information is distributed to corporate and franchisee community across the globeWorking cross-functionally to manage certain aspects of work processes that support new market entry objectives and new country openings for both Dunkin’ Donuts and Baskin-RobbinsEnsuring all initiatives and promotions are operationally viable and executable globally; providing input on key strategic initiatives, operations support, and counsel to cross-functional and field teams(2012 – 2015)Senior Documentation Specialist?DUNKIN’ BRANDSAssist Dunkin' Donuts & Baskin Robbins, colleagues, franchisees, restaurant managers, crew members & field teams by developing and maintaining accurate documentation of all operational systems & programs enabling outstanding execution for over 8,500 U.S. franchisees by:?Working closely with project team members, field operations, learning team to create simple, easy-to-use written documentation that accurately and consistently explains operational process and standardsEnsuring all current operational job aids & documentation is consistent & accurate among all operations & reference tools in use by the restaurant employees, management & corporate employees?Consulting R&D & product subject matter experts for the validation of necessary tools for the proper communication of operational processes & ensuring consistency with approved standards & processes for all departments involved(2002 – 2012)SENIOR GRAPHIC DESIGNERREED ELSEVIER PUBLISHING ................
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