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JOB OPENING

Effective January 8, 2015

SNAP is seeking a qualified individual for a Housing Counselor position, to work in SNAP’s Housing Services Core. This position is full time, regular and open to all qualified individuals. Job Description is attached.

Interested applicants should submit a completed SNAP application, cover letter and resume to the SNAP Human Resources Department 3102 W. Ft George Wright Ave., Spokane, WA 99224. All applications must be at the SNAP Human Resources office by 4pm January 22, 2015 in order to be considered. SNAP employment applications are available at 3102 W. Ft George Wright, Spokane, WA 99224 or online at .

Starting salary for this position is $2617 per month

SNAP values diversity in its work force and is committed to Equal Opportunity and Affirmative Action.

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EVERYBODY’S JOB DESCRIPTION

For all job applicants, please read before applying.

WHO WE ARE:

SNAP is Spokane County’s Community Action Agency. We are a donor-supported agency providing opportunities at the neighborhood level to help people reach their full potential. We strive to provide the best customer service to everyone we encounter and be ambassadors of our mission. We require all of our staff members to fulfill these commitments and want all potential employees to be aware of them prior to applying for a position with SNAP.

Our employees deserve the best co-workers possible.

WE HIRE PEOPLE WHO…..

ARE AMBASSADORS OF OUR MISSION, VISION AND VALUES

Mission: Connecting and providing access to resources which create opportunities, with dignity, for low income people.

Vision: Creating opportunities for people to strive towards their full potential.

Values: Community, respect and justice.

These statements apply not only to the people we serve but to our co-workers and partners and we serve as ambassadors of these statements regardless of where we are and who we are interacting with.

SUPPORT OUR EQUAL EMPLOYMENT OPPORTUNITY POLICY

We believe each person is unique and should be evaluated only by individual ability and merit of achievement. We will not hire or retain anyone who practices or permits prejudice, harassment or discrimination against people because of their race or color, national origin, age, sex, religion, disability, genetic information, sexual orientation, marital status, or veteran service status.

COMMIT TO QUALITY WORK AND EXCELLENT SERVICE

We value the people we serve and strive to meet their needs. We work collaboratively with other employees and partners. We eagerly seek ways to improve our work, both in quality and quantity. We maintain the confidentiality of those we serve at all times.

SHOW BELIEF IN TEAMWORK

We demonstrate teamwork by speaking positively about our co-workers, other programs and SNAP. We arrive on time, accept tasks for the good of the team, cooperate with leaders and support and help others in their work. We believe in being generous with compliments and “thank you’s”, and solving problems by focusing on the mission, vision and values.

YOU MAY BE ASKED QUESTIONS ABOUT THE ABOVE DURING THE INTERVIEW PROCESS.

If you feel comfortable that you fit the above requirements, please initial this document below and return it with your employment application.

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SNAP

JOB DESCRIPTION

Position Title: Housing Counselor Grade: 8

Core: Financial Stability Employee Type: FT/Reg

Department: Housing Counseling Program FLSA Status: Non-exempt

Reports to: Housing Counseling Program Manager EEO Class: 2 (Professional)

Position Summary: Provides counseling services for homeowners and prospective homeowners in accordance with HUD regulations and Agency policies and procedures. Services include mortgage default and foreclosure prevention counseling, pre-purchase counseling and homebuyer education. Monitors case outcomes, maintains appropriate documentation, and prepares related reports.

Principle Duties and Responsibilities:

1. Counsels delinquent homeowners on resolution options. Interviews homeowners, develops individual case plans, budget analysis, negotiates with lenders, may accompany homeowner to mediation or meetings with lenders, provides timely, accurate information and referrals and conducts follow-up interviews.

2. Counsels prospective homebuyers, develops individual case plans, budget analysis and provides information and referral services and conducts follow-up interviews.

4. Completes detailed case notes for each client contact and service provided.

5. Assists in coordination and teaching of homebuyer education classes.

6. Makes eligibility determinations for specialty loans and programs.

7. Provides preliminary counseling, loan processing and underwriting services for

Agency administered down-payment assistance programs

8. Maintains up-to-date referral resources handbook to provide clients accurate

and appropriate referrals to resources.

9. Monitors case outcomes, maintains file systems, and enters data. Maintains

accurate statistics and documentation necessary for administering programs,

measuring program outcomes, and meeting funding requirements. Compiles

reports for various funding sources.

10. Participates in program, division, and agency-wide meetings and committees.

Coordinates services with other agencies and organizations as needed.

11. Works with coworkers and volunteers to promote a positive, respectful, and

productive working environment, while protecting client confidentiality and

dignity.

12. Completes assigned tasks and performs related duties as assigned or as the

situation dictates.

13. Provides excellent customer service at all times as well as helps to grow the

customer service culture within the agency.

Requirements:

Education and Experience

• Required: BA degree and 3 years of experience that demonstrates the required knowledge, skills, and abilities for this position, including experience within the housing industry. Additional experience may be substituted year-for-year for education requirement.

• Preferred: BA degree and 5 years of experience in the mortgage or consumer lending industry. Experience in a social service or other related setting.

Knowledge, Skills, and Abilities

• Ability to empathize with and advocate for low-income and vulnerable people, and to maintain confidentiality with personal information

• Understanding of mortgage lending, underwriting, and loan processing

• Knowledge of HUD programs including loss mitigation, first-time homebuyer programs and Home Equity Conversion Mortgages

• Knowledge of the foreclosure process, time frames and remedies

• Ability to coordinate loan closings involving multiple funding sources while meeting detailed program eligibility criteria

• Ability to set up individual case plans for program participants, outlining issues, options, and solutions for addressing housing needs and emergencies

• Knowledge about community resources and programs for referral purposes

• Ability to negotiate on behalf of clients

• Proficient in computer operations, including word processing, spreadsheet, and database applications

• Strong communication and interpersonal skills, with emphasis on effectively working in a team environment and with a diverse population

• Ability to work independently, using initiative and judgment to resolve problems and ensure workflow is appropriately addressed in a timely manner

• Ability to provide homebuyer education in classroom setting

Training and Certifications

• Certified housing counselor preferred, may be obtained after hire.

• Certified to teach Homebuyer Education by the Washington State Housing Finance Commission preferred, may be obtained after hire.

Work Environment/Physical Activities:

Work is generally performed in an office setting and is sedentary. This position requires some evening and weekend work. Counselors may work with people in crisis situations and must be able to manage difficult communication.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Date Last Reviewed/Revised: July 2006 Reviewed/Revised By: Rodkey/Burrell

Title Change: 11/2007

5/2011 By: K.Gunning

9/2012 By: A. Boice

Grade Change: 9/2013 By: K. Gunning

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