UNIT A
Unit B: Developing a Professional Work Ethic
Soft Skills Review
Demonstrate your work ethic and commitment.
1. Which of the following is not a way to demonstrate your work ethic?
a. Exceed expectations c. Act as if others are depending on you
b. Assist others d. Assign a low priority to shared commitments
2. Work ethic is a complex term that includes personal characteristics such as:
a. punctuality c. dependability
b. effort d. all of the above
Be dependable and reliable.
1. Someone who can perform a job under routine circumstances and act responsibly when the unexpected occurs is considered:
a. variable c. punctual
b. reliable d. undependable
2. How can you practice consistent attendance habits?
a. Take a vacation every 2 months c. Be punctual to scheduled events
b. Attend conferences only when it is convenient d. All of the above
Manage your time.
1. Tools and techniques you use to schedule time and accomplish tasks, goals, and projects are called:
a. time management c. task management
b. schedulers d. goal management
2. Because some projects, tasks, and assignments are more urgent than others, you should:
a. attend meetings before work c. wait until you have plenty of time to work on urgent tasks
b. vary the types of tasks you perform d. set priorities
Manage stress.
1. What should you do when your stress level is rising?
a. Work a little harder c. Hang a “Do Not Disturb” sign on your desk
b. Take a break d. Lose your temper
2. What is it called when you consistently work too much and fail to get enough rest?
a. Stress debt c. Work ethic overload
b. Sleep debt d. Stress overload
Maintain a professional workspace.
1. Should a professional workspace be comfortable and inviting?
a. Yes c. Only if you work directly with customers
b. No d. Only if your colleagues’ workspace is comfortable and inviting
2. The science of designing your workspace to fit you and your body is called:
a. economics c. ergonomics
b. lumbar design d. professional design
Take advantage of professional opportunities.
1. Which types of assignments, projects, and tasks are considered high-visibility opportunities?
a. Those that contribute to the organization’s mission c. Those that no one else wants to perform
b. Those that do not contribute to your career plans d. Those that involve high stress levels
2. Which of the following is not an advisable way to take advantage of professional opportunities?
a. Provide high-quality work when assigned tasks c. Avoid unappealing tasks
b. Meet key people d. Attend training sessions
Earn recognition.
1. If your manager is too busy to observe and evaluate your work, you should:
a. describe to your manager what you are doing c. start looking for a job in another department
and why it is important
b. schedule time for the manager to observe you d. claim all the credit for a team effort
2. Which of the following is an internal communication tool that can help you earn recognition?
a. Personal blog c. Voice mail
b. Company newsletter d. Team meetings
Technology @ work: Online calendar tools.
1. Why might you want to share a calendar with others?
a. To protect your online identity c. To coordinate meetings
b. To submit articles to a company blog d. All of the above
2. If you use a calendar on your smartphone, how can you keep that schedule up to date with an online calendar?
a. Synchronize the calendars c. Send e-mail updates to the online calendar
b. Print the online calendar d. Commit to using only one calendar
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.