CBT Nuggets

 James Hodge3000000 Milky Way Drive, Ursa Major, New York 10040 James.Hodge@___________________________________________________________________________________________________________________________________________________________________________________________CERTIFICATION HELD: CCNA - Cisco Certified Network Administrator, September 2015CCENT - Cisco Certified Entry Network Technician, June 2015 CompTIA A+ Certified, February 2009ON-GOING TRAINING: CBT Nuggets, online training, Cisco Learning Network, February 2015 – PresentSUMMARY OF QUALIFICATIONS15 years of cross-platform IT experience with Windows, MAC, and Linux Operating Systems.In-depth expertise in the design, implementation, analysis, troubleshooting and technical support documentation with LAN, WAN and cloud solutions.Design and maintain Windows AD Domain Structures and Cisco Networks.PROFESSIONAL EXPERIENCENevertek Computer Corporation, San Diego, CARole: Systems Administrator01/2013 – PresentProvides network management and technical support for all aspects of network communications including: Network Administration, Windows Domain Administration, Cloud email Administration, VoIP Phone System Management. Analyze and maintain Cisco Networking devices and MicroSoft Server 2008-2012 environment utilizing Solarwinds Orion software.Developed a VoIP network using Cisco 3900 ISR with QoS, Catalyst 4948 with CoS for call clarity, and port mirroring enabled for troubleshooting.Reconfigured and documented unused Cisco 6509 VSS’s as stand by replacements for current network core.Create Analyze and revise accurate Network and PCI Compliance documentation. Design and deploy virtual servers using Hyper-V (Windows Server 2008-2012), VMWare, and Oracle VBox.Monitor and analyze firewall optimization of Sophos SG210 UTM system.Diagnose communication issues for network and office devices. Contractor, (Medina Networks) New York, NYRole: Remote Systems Administrator10/2012 – 01/2013Primarily focused on serving as remote systems administrator for several small companies located in New York City and Ontario, Canada. Managed network software upgrades, system backups, and Windows Firewalls. Maintained the integrity and continual operation of the company’s network and mission critical systems.Resolved Windows environment issues including verifying TCP/IP settings, unsuccessful VPN connections, software conflicts, and operating system upgrades for corporate offices located in New York.Assisted clients with network troubleshooting and hardware conflicts.Ensured User Account access was available for remote users using VoIP phone systems.Designed and maintained server backups for Microsoft Server 2003 Standard - Microsoft Server 2008 Enterprise.Migrated legacy Exchange mail system to MS Server 2003 using ExMerge. -Ortigas, PhilippinesRole: Operations Manager09/2011 – 07/2012Designed scalable Cloud VoIP system to handle over 30 Remote Home Call Center Agents. Responsible for maintaining Administrative team goals and setting employee expectations for the virtual call center. Built client relationships through hands on account management and educate clients on account management best practices. Global Sky Call Center -Ortigas, PhilippinesRole: Training Manager & Quality Manager10/2010 – 9/2011Responsible for designing and developing English communication skills program for all employees. 100% accountable for accurate assessment of ability to perform technical computing procedures, communication skills, and product knowledge.IBM SAP Help Desk-Manila, PhilippinesRole: Help Desk Technician06/2009-09/2010Provided Level 2 Help Desk support for Deutshe Bank Support account. Assisted Deutsche Bank Employees to reset account security preferences. Performed maintenance of SAP transactions including rebuilding transactions using SAP menus and tools.EuroAmerican Propagators – Bonsall, California Role: Assistant IT Manager 05/2007 – 09/2008Responsible for all aspects of server maintenance, updates, performance monitoring, and software installation on the server and attached domain workstations. Personally accountable for development of creative solutions to resolve IT related issues. Also responsible for troubleshooting and resolving PBX telephone issues. Received 4 Star Awards for Professionalism and Outstanding Service.Abbott Vascular – Desktop Support - San Diego, California - June 2006 – May 2007 Oakley USA – Help Desk – Foothill Ranch, California - September 2004 – May 2006Education: Community College, Los Angeles, CA, 2003 – 2004 ................
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