Standard Letters for use by Complaints Officers - Health Service Executive

Standard Letters for use by Complaints Officers Page 5 of 38 SUMMARY LETTER TEMPLATE (TO BE USED WHEN ALL ISSUES WITHIN A COMPLAINT ARE RESOLVED INFORMALLY E.G. OVER TELEPHONE OR THROUGH FACE TO FACE MEETING) (Insert complaints officer’s address) (Insert HSE reference number) (Insert date) (Insert name and complainant’s address) ................
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