Wells Fargo Team Member Handbook

Wells Fargo Employee Handbook

For employees in the U.S.

August 2020

Table of Contents

Welcome 1

Resources & References 2 Your Manager 2 Teamworks 2 Human Resources 2 Employee Assistance Consulting 3 Communication Resources 4 Additional Resources 4 Glossary 5

Employment & Hiring 16 Employment at Will 16 Affirmative Action, EEO, and Diversity & Inclusion 16 Employment of Friends & Relatives 18 Internal Job Opportunities 18 Preferential Hiring (Job Reassignment) 19 External Recruitment 20 Team Member Referral 21 Employment Eligibility 21 Personal & Personnel Information 22 Personnel File 23 Employment Verification 23 Employment References 23 Changing Personal Information 24 Breach of Trust or Dishonesty 24

Professionalism 25 Workplace Conduct 25 Speak Up and Nonretaliation Policy 26 Personal Relationships at Work 26 Faith in the Workplace 26 Risk Management Accountability 27 Attendance & Punctuality 27 Travel 30 International Travel & Visas 30 Driving on Company Business 31 Distracted Driving 31 Personal Appearance 31 Gambling 32 Solicitation & Distribution 32 Corporate-Sponsored Political Activities & Personal Political Activities 33 Company & Personal Property 33

Mobile & Electronic Devices 34 Recording Devices 34 Cameras, Photos, & Videos in the Workplace 34

Anti-Harassment 35 Sexual Harassment 35 Other Forms of Harassment 36 Reporting Harassment 36

Communications 38 Digital Communications & Social Media 38 Work-related communications 39 Wells Fargo Mail Systems 40 Recording conference calls and business meetings 40 Accessible Communications 41 Media Contact 41 Language 41 Business Cards & Email Signatures 41 Use of Legal, Medical, and Other Professional Designations 42

Performance Management 43

Career & Problem Solving 45 Our People 45 Career Development 45 Tuition Reimbursement 46 Problem Solving 46 Corrective Action 47 Dispute Resolution 48 Dispute Resolution Resources 48 Termination Decision 49 Third-Party Representation 49

Pay & Jobs 50 Total Rewards 50 Employment & Pay Definitions 50 Exemption Classifications 51 Exempt 51 Nonexempt 52 Shift Differential 52 Work Hours 53 Overtime Pay 53 Holiday Pay 54 Pay Administration 55 Promotions 55

Wells Fargo Employee Handbook -- For employees in the U.S.

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Table of Contents

Incentive Plans 56 Recognition 56 Job Changes 56 Getting Paid 56 Payment Methods 56 Pay Discrepancies 57 Pay Voucher 58 Reporting Procedures 58

Time Away 59 Responsibilities 59 Paid Time Off 59 PTO Eligibility 60 PTO Accrual 61 Eligibility Changes 61 Using PTO 62 Carryover & Accrual Cap 63 PTO at Termination 63 Other Paid Time Away 63 Bereavement 64 Community Service Time 64 Voting 65 Jury Duty 65 Paid sick or safe time 65 Testifying in Court 66 Nonroutine Time Away 66 Military Duty 66 Relocation Time Away 67 Other Protected Time Away 67 Observed Holidays 67 Personal Holidays 68 Floating Holidays 68 Impacts to Observed Holidays 69 Working on Observed Holidays 69 Leaves of Absence 69 Leaves of Absence General Requirements 70 Family and Medical Leave Act 71 Family and Medical Leave Act Poster 72 Extended Absence 72 Administrative Leave 72 Critical Caregiving Leave 73 Family Leave 75 Job Search Leave 77

Medical Leave 78 Military Exigency Leave 81 Military Leave 84 Parental Leave 86 Personal Leave 89 Servicemember Care Leave 90 Workers' Compensation Leave 91 Wells Fargo Volunteer Leave Program 93 Required Absence 94

Safety & Health 95 Violence-Free Workplace 95 Drugs & Alcohol 96 Smoke-Free Workplace 97 Working with an Illness or Disability 97 Medical Work Accommodations 97 Lactation Accommodation 99 Workers' Compensation 99 Fitness for Duty 99 Safety & Health Responsibilities 99 Business Continuity Planning 100 Emergency Preparedness 100

Leaving Wells Fargo 102 Voluntary Termination 102 Involuntary Termination 102 Performance Problems 102 Immediate Termination 102 Employment Ineligibility 103 Displacement 103 Retirement 104 Employee Obligations at Termination 105 After Leaving 106

Information Security 107 Information Security Policy overview 107 Appropriate Use 107 Monitoring of Company Equipment 108 Reporting Security Incidents 108 Protecting Company & Consumer Information 108 Information Classification 108 Information Handling 109 Work Area Security 111 Protecting Company Hardware & Software Assets 112

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Protecting Electronic Communication Systems 112 E-Messages 113 Internet Use 113 Personal Communications 114 Wireless Transmissions 114 Working Off-Site 114 Understanding Security Responsibilities 114 References & Contacts 115 Privacy & Solicitation 116 U.S. Privacy Overview 116 Privacy's role within Wells Fargo 116 Your responsibilities 116 Privacy notices 116 Privacy for Employees in the U.S. 117 Privacy Preferences 117 Solicitation Choices 117 Resources 118 Appendix 119 Affirmative Action, Equal Employment Opportunity, and Diversity and Inclusion Policy 119 Global Background Screening Policy 122 Speak Up and Nonretaliation Policy 128 Conflicts of Interest and Outside Activities Policy 130 Required Absence from Sensitive Positions Policy 145 Weapons Policy 148

The primary version of the Wells Fargo Employee Handbook exists online, on Teamworks, Wells Fargo's intranet. The online Wells Fargo Employee Handbook is updated as policies change and should be your first resource when looking for current information. Additionally, the online version includes links to other content within the handbook and on Teamworks. This printed version is for the convenience of certain employees Furthermore, it is not updated frequently and does not contain links to other content within the handbook or on Teamworks. Some policy change announcements may be distributed between printings of this printed version of the Wells Fargo Employee Handbook.

Wells Fargo Employee Handbook -- For employees in the U.S.

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Welcome

Here you will find essential information about Wells Fargo Human Resources (HR) policies and certain other corporate policies that will be valuable to you as you begin or continue your career with us.

Note: Additional corporate and business policies can be found in the Policy Library and on department intranet sites. As an employee, it is important -- and your responsibility -- to be informed about the policies that affect you.

The handbook applies to employees paid on a Wells Fargo U.S. payroll system, with the exception of the Information Security Policy Overview, which applies to all Wells Fargo employees. The handbook is not a contract of employment nor can it offer an answer for every situation. Employment at Wells Fargo is on an "at-will" basis.

Because this handbook is a key resource outlining employee policies, all employees paid on a Wells Fargo U.S. payroll system are required to sign an acknowledgment that they have been shown how to access it and understand its application to their employment with a Wells Fargo company. This acknowledgment typically occurs at the time of hire.

The handbook contains information on the following topics:

? Resources & References. This section provides you with additional HR, communication, and other resources that might be helpful during your employment, including a Glossary that lists frequently used handbook-related terms and their definitions. This section also provides helpful links to "Who we are".

? Employment & Hiring. This section provides you with information about our employment practices.

? Professionalism. This section provides you with information on what you can do to help us maintain a professional and productive work environment.

? Anti-Harassment. This section provides information on the various forms of harassment, including sexual harassment, and how to report any prohibited conduct.

? Communications. This section provides information on using company equipment to communicate with customers and your team and offers information about our social media policy.

? Performance Management. This section provides you with information about Wells Fargo's performance management expectations.

? Career & Problem Solving. This section provides you with information about how you can develop the skills and knowledge you need to be successful in our company.

? Pay & Jobs. This section provides you with information about our compensation program.

Wells Fargo Employee Handbook -- For employees in the U.S.

? Time Away. This section provides you with information about how you can use time away to support your life events, such as illness, caring for a family member, vacation, volunteering, birth or adoption of a child, and loss of a family member.

? Safety & Health. This section provides you with information about our priority to maintain a work environment that promotes and protects the safety and health of our employees.

? Leaving Wells Fargo. This section provides you with information when your employment ends with the company.

? Information Security. This section provides you with information about your responsibility to protect our information, communication systems, and other assets.

? Privacy & Solicitation. This section provides you with information about the significant role you play in protecting our customers' information and privacy.

? The Wells Fargo Code of Ethics can be found on the Wells Fargo Ethics site.

Updates to the handbook The handbook exists online on Teamworks. Policies change from time to time, and the online handbook will be updated as needed (see Changes as of August 2020). At the bottom of each section in the handbook is a published reference date. That date refers to the last date on which that particular policy was updated.

This handbook supersedes all previous communications, written or oral, regarding these policies. Wells Fargo & Company created these policies, and many Wells Fargo companies have adopted them. Throughout this handbook, when you see the terms "Wells Fargo" or "the company," it means the Wells Fargo company that employs you directly.

Additional policies At Wells Fargo, the business groups that form our organization's structure have a great deal of the decision-making authority. This handbook, for the most part, covers the employment policies adopted by the family of Wells Fargo companies. In many cases, however, specific legal entities or your business group may have additional policies, standards, guidelines, procedures, or approval requirements. You can find out about these from your manager.

It starts with you Remember, every employee contributes to the culture of Wells Fargo -- with the words we use, the actions we take, the way we treat each other, and how we treat our customers. We will build a strong culture together by meeting companywide expectations that align to "Who we are". These clear and common expectations ensure that everyone understands and lives the Wells Fargo culture in our interactions with each other, our communities, and our customers.

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