Jones & Bartlett Learning



Case Guide Map – Introduction to Health Care Management, 4th EditionChapterCase TitleLocation1. An Overview of Health Care Management32. Improving the Patient Experience at Major Medical Center Page 5662. Leadership6. Implementing a Practice Change Page 47913. Executive Ethics: Inflating the Numbers Page 51917. Leadership and Teamwork Page 53335. Metro RenalOnline Only51. Sustaining an Academic Food Science and Nutrition Center Through Management ImprovementOnline Only54. Emotional Intelligence in Labor and DeliveryOnline Only62. Recruitment Challenge for the Middle ManagerOnline Only3. Management and Motivation6. Implementing a Practice Change Page 47930. Generational Tension in the Office Page 56149. The Magic Is GoneOnline Only50. Set Up for Failure?Online Only4. Organizational Behavior and Management Thinking18.Giving Feedback—Empathy or Attributions? Page 53519. Socio-Emotional Intelligence Exercise: Understanding and Anticipating Major Change Page 53720. The Patient’s Experience: What were they thinking? Page 53930. Generational Tension in the Office Page 56140. How Do We Handle a Girl Like Maria?Online Only41. The Condescending Dental HygienistOnline Only5. Strategic Planning3. Chaos Reigns - A Troubled Dialysis Organization Page 46912. The Case of the Warm Brownies Page 51721. Keeping the Community Health Center’s Doors Open Page 54322. Accessing Specialty Care for Community Health Center Patients Page 54628. Patients “Like” Social media Page 55958. To Partner or Not to Partner with a Retail CompanyPage 56436. United Physician GroupOnline Only48. Last Chance HospitalOnline Only55. Are We Culturally Aware or Not?Online Only59. Wellness Tourism: An Option for Your Organization?Online Only6. Health Care Marketing27. Marketing and the Opioid Crisis in America Page 55728. Patients “Like” Social media Page 55948. Last Chance HospitalOnline Only58. To Partner or Not to Partner with a Retail CompanyOnline Only7. Quality and Performance Improvement Basics1. Emergency Department Complications Page 4632. Plight After Oversight at Community Medical Services Page 46523. Communication of Patient Information During Transitions in Care Page 54924. Multi-Drug Resistant Organism (MDRO) in a Transitional Care UnitPage 55141. The Condescending Dental HygienistOnline Only52. Madison Community Hospital Addresses Infection PreventionOnline Only53. Trouble with the PharmacyOnline Only8. Health Information Systems and Technologies16. Data and Care Coordination Page 53138. Building a Better MIS-TrapOnline Only42. The “Easy” Software Upgrade at Delmar OrthoOnline Only9. Financing Health Care and Health Insurance2. Plight After Oversight at Community Medical Services Page 46522. Accessing Specialty Care for Community Health Center Patients Page 54631. Should Our State Expand Medicaid Page 56336. United Physician GroupOnline Only37. PieceworkOnline Only56. My Parents Are Turning 65 and Need Help Signing Up for MedicareOnline Only57. Newby Health Systems Needs Health InsuranceOnline Only10. Managing Costs and Revenues2. Plight After Oversight at Community Medical Services Page 46514. We Care Medical Center: Allocating Costs Page 52221. Keeping the Community Health Center’s Doors Open Page 54322. Accessing Specialty Care for Community Health Center Patients Page 54637. PieceworkOnline Only45. Problems with the Pre—Admission Call CenterOnline Only60. Conflict in the Capital Budgeting Process at University Medical Center: Let’s All Just Get AlongOnline Only63. I Want to Be a Medical CoderOnline Only64. Managing Costs and Revenues at Feel Better PharmacyOnline Only11. Managing Health Care Professionals7. She Said, He Said, She Said: Three Stories, Multiple SidesPage 4798. Bon Voyage, Claire Voyant!Page 4839. Death by MeaslesPage 48536. United Physician GroupOnline Only39. Full Moon or Bad Planning?Online Only43. The BrawlerOnline Only44. I Love You … ForeverOnline Only46. Such a Nice Young ManOnline Only61. The New Toy at City Medical CenterOnline Only12. Strategic Management of Human Resources3. Chaos Reigns - A Troubled Dialysis Organization ?Page 4697. She Said, He Said, She Said: Three Stories, Multiple SidesPage 47915. Davis Perkins University Hospital: Hiring Dilemma in the Emergency Room Page 52832. Improving the Patient Experience at Major Medical Center Page 56635. Metro RenalOnline Only41. The Condescending Dental HygienistOnline Only43. The BrawlerOnline Only44. I Love You … ForeverOnline Only46. Such a Nice Young ManOnline Only49. The Magic Is GoneOnline Only51. Sustaining an Academic Food Science and Nutrition Center Through Management ImprovementOnline Only54. Emotional Intelligence in Labor and DeliveryOnline Only62. Recruitment Challenge for the Middle ManagerOnline Only13. Teamwork1. Emergency Department Complications Page 4636. Implementing a Practice Change Page 47911. Team, or Hot Mess? Page 51115. Davis Perkins University Hospital: Hiring Dilemma in the Emergency Room Page 52817. Leadership and Teamwork Page 53333. Poor Communication or Micromanagement? Page 56934. Whispers in the Development Office Page 57042. The “Easy” Software Upgrade at Delmar OrthoOnline Only45. Problems with the Pre—Admission Call CenterOnline Only49. The Magic Is GoneOnline Only52. Madison Community Hospital Addresses Infection PreventionOnline Only54. Emotional Intelligence in Labor and DeliveryOnline Only61. The New Toy at City Medical CenterOnline Only14. Addressing Health Disparities: Cultural Proficiency25. Black Mothers and Babies Page 55326. Children of the Opioid Crisis Page 55529. Where Do You Live? Health Disparities Across the United States Page 56030. Generational Tension in the Office Page 56155. Are We Culturally Aware or Not?Online Only15. Law and Ethics3. Chaos Reigns - A Troubled Dialysis Organization ?Page 4695. To Implant or Not to Implant? That Is the QuestionPage 4757. She Said, He Said, She Said: Three Stories, Multiple SidesPage 4798. Bon Voyage, Claire Voyant!Page 4839. Death by MeaslesPage 48523. Communication of Patient Information During Transitions in Care Page 54924. Multi-Drug Resistant Organism (MDRO) in a Transitional Care UnitPage 55136. United Physician GroupOnline Only39. Full Moon or Bad Planning?Online Only41. The Condescending Dental HygienistOnline Only47. Sundowner or Victim?Online Only66. You Will Do What You Are ToldOnline Only16. Health Care Regulation and Compliance4. Dr. Osso’s New Practice Page 47310. The Do-Good Clinic Page 50565. Who You Gonna Call?Online Only17. Special Topics and Emerging Issues in Health Care management1. Emergency Department Complications Page 4639. Death by MeaslesPage 48510. The Do-Good Clinic Page 50526. Children of the Opioid Crisis Page 55527. Marketing and the Opioid Crisis in America Page 55739. Full Moon or Bad Planning?Online Only40. How Do We Handle a Girl Like Maria?Online Only43. The BrawlerOnline Only44. I Love You … ForeverOnline Only47. Sundowner or Victim?Online Only58. To Partner or Not to Partner with a Retail CompanyOnline Only59. Wellness Tourism: An Option for Your Organization?Online Only ................
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