Example JD - General



Tunga/Position:Senior Student Success Advisor (Engagement Hub)Date:November 2018Te Wahi Nohonga/Reports to:Student Success Senior ManagerOur Vision:To inspire students, businesses, and communities to succeed.Our Mission:Develop great graduates who make a difference wherever they work in the world.Our Goals:We are a high performing tertiary education instituteWe collaborate with key stakeholders to find unique solutions and mutually beneficial outcomes Our students succeedIndividuals choose UCOL as their preferred provider of learning.Kaupapa/Purpose of the RoleThis role will provide immediate leadership to the Engagement Hub team ensuring operational objectives are met. This role has a primary focus to drive student engagement in their programme of study through service delivery that maximises the success of all students. To also ensure clear communication between students, whanau/parents and lecturers in developing support to overcome challenges to the learning process and promote an active community of learning for students that embodies the Whare Tapa Whā model of education delivery.Financial Delegation:NilStaff reporting to this role:NilInternal Relationships●Senior Manager Student Success●Executive Deans●Heads of Schools, Programme Leaders and lecturers/teachers●Management Team●Raukura/Kaitiaki Akonga ●Te Atakura Coaches ●The wider Student Success Team and Support Services ●Wider staff and studentsExternal Relationships ●Industry stakeholder groups and employers●External agencies providing support to studentsKey Result Areas:Key Performance Indicator (KPI) 1.Provide leadership through sound relationship management, coordinating and monitoring service delivery, and ensuring the operations of the Hub meet service delivery requirements.What will I be doing?How will I know I am doing it well?Manage and improve the performance and efficiency of the Engagement Hub team;Supporting the Student Success Senior Manager with budget, financial planning and control, planning and operational reporting.Encourage the professional development of the team, and promote the need for them to maintain technical industry relevancy;Ensure that the team works towards achieving annual targets and objectives through effective management;Ensure that key legislative and regulatory requirements are met;Take responsibility for Health & Safety and risk management within the Engagement Hub and ensure students and staff are aware of H&S issues; andProvide direction and decision making within delegated authority.●Performance metrics show sustained improvement of the Engagement Hub team.●The budget is proactively adhered to in a prudent manner at all times. Planning of service delivery is maintained and completed in advance, and reports are completed as per reporting requirements and deadlines.●Staff are trained and up to date with technical industry relevancy. Staff have annual performance and development plans in place.●The team understand what is required of them and what the measures of performance are through effective annual planning and performance goal setting, meetings and scheduling.●Key legislative and regulatory requirements are met at all times as determined by the relevant government agencies.●Health and safety of students and staff is effectively and proactively managed at all times. Health and safety management plans are in place, as are risk controls and hazard management tools at all times. Any health and safety issues are reported and managed immediately and in conjunction with the Health and Safety Team.●Delegated authority limits are adhered to at all times.Develop relationships with other members of the Student Success team, Faculties and UCOL Services and external service providers who may assist studentsEffective relationships with key internal and external stakeholders are developed and maintained;Stakeholder contacts managed through Pātaka Korero (UCOL’s designated CRM);Sound knowledge of UCOL support services and community and district support services; andProactive relationships with wellbeing advisors across all UCOL campuses is maintained.Key Performance Indicator (KPI) 2.Student Support:To provide holistic support to student engagement.What will I be doing?How will I know I am doing it well?Interview students applying for entry into a Faculty programmeParticipating in any pre-programme activities, e.g. korero/conversations / interviews.Supporting students with their application process in accordance with the enrolment process.Establishing student engagement on their programmeEnsuring the attendance register is taken daily and entered into the attendance app each morning as applicable.Ensuring students are contacted and communicated with during or after non-attendance once this has been identified.Engage with students during their study programme to overcome challenges of attendance and participation.Providing ongoing support to students on their Faculty programmeProviding manaaki/pastoral support to students through a service model of Te Whare Tapa Whā (whole person development) in line with the UCOL Cultural Competency Framework (Te Waka Haurua)Triaging support requirements and ensuring students have access to the necessary support structures at UCOL when students present with requirements.Facilitating early intervention plans to ensure student success. Intervention plans are facilitated with faculty, external agencies, and Student Success input as required.Establishing communication with, and coordinating ongoing liaison with students and faculty staff from the commencement of the student’s application through to programme completion.Providing advocacy and support to students with both internal and external stakeholders.Support student learning and achievementMonitoring student educational achievement and establish a support plan with faculty staff to improve achievement on a weekly basis.Liaise with lecturers on student classroom experience.Facilitating Individual Learning Plans (ILP’s) and monitoring performance outcomes in retention, successful completion, progression to higher study, including ensuring relevant notes are entered on Pakata.Support the literacy and numeracy assessment tools at the UCOL set two measure points.Support classroom teaching as required, and one on one support and assistance with programme content, work placement/work experience and industry visits as applicable.Key Performance Indicator (KPI) 3.Reporting Services:To provide timely, accurate, and meaningful reportingWhat will I be doing?How will I know I am doing it well?Provide timely reportsReport student attendance and academic progression within the programme and in line with reporting requirements for Student Success.Collating relevant monthly reports on engagement for Faculty Boards of Educational Improvement.Report on the engagement and achievements of identified priority student groups as determined by the Executive Director Student Success.Key Performance Indicator (KPI) 4.Student Activity Coordination:Assist with student activities at UCOL and with the industry sectorsWhat will I be doing?How will I know I am doing it well?Assisting with planning and coordinating student activities on campusStudent activities on campus are planned and coordinated.The required planning requirements are met, eg. RAMS, Health & Safety procedures, faculty engaged with, student activities assessed.Assisting with planning student activities/visits to industry employersStudent visits to industry or employers are planned and coordinated in consultation with faculty.The required planning requirements are met, eg. RAMS, Health & Safety procedures followed, worksite vetted.Assisting with coordinating industry/work placementsStudent work placements are planned and coordinated in consultation with faculty.The required planning requirements are met, eg. RAMS, Health & Safety procedures followed, worksite vetted.Key Performance Indicator (KPI) 5.Health and Safety: Undertake the personal health and safety duties of due diligence, as an employee of UCOL.? Employees must ensure that they comply with UCOL’s Health and Safety Policies, Procedures, and any Standard Operating Procedures that apply to the delivery of their tasks or are required by their Faculty or Department.What will I be doing?How will I know I am doing it well?Undertake your work safely and do not participate in activities that may place yourself and others in danger or at risk.Nothing that the incumbent does or doesn’t do results in others being put in danger or risk or ply with all health and safety information, instruction, training, and supervision.You actively participate in any health and safety training appropriate to the role, and will at all times comply with health and safety policies, procedures and standards.Report any health and safety hazards, incidents, and near misses accurately and in a timely manner to your Line Manager and enter into the electronic health and safety management system (Vault).All health and safety hazards, incidents, and near misses are required to be entered into the health and safety management system immediately.? If this cannot be done immediately, it must be done as soon as practicable after the hazard, incident, near miss occurred.? Serious incidents and hazards should also be reported immediately to the Line Manager and verbally to your Senior Manager and entered into the health and safety management ply with all requirements of return to work or rehabilitation plans.You will comply with all of the requirements of a return to work or rehabilitation plan to ensure that they return to work in a sensible, healthy, and safe way.Report any faults or issues relating to health and safety into the Vault, Health & Safety Management system and ensure that your Line Manager is kept fully informed of any issues.Any faults or issues relating to health and safety need to be reported to your Line Manager and/or to the Health and Safety team immediately.? If this cannot be done immediately, it must be done as soon as practicable after becoming aware of the fault or issues.Core Competencies:Innovation and CreativitySees opportunities for, and encourages, innovative ideas that provide solutions to all types of workplace challenges. Has the ability to be inventive and think ‘out of the box’.Must demonstrate a passion for developing the achievement of all students.Provides Quality Customer Service to Students and Other CustomersPuts the perspective of the student and other customers at the forefront of decision making and works to create quality service outcomes.Create a strong community network to enhance Wahanau Ora municationExpresses ideas and relays information in a manner that captures the listeners’ attention, helping them to understand and act on the communication.Respects Others and Builds TrustMust be able to positively work to develop a culturally inclusive environment that respects and upholds tikanga Māori and a practical modelling of Te Tiriti o Waitangi.Demonstrates respect for tau iwi/all people and builds trust through consistent behaviour; demonstrates integrity in all actions.Technical and Professional Knowledge and Skills Has the required level of technical and professional skill or Knowledge in position-related areas.Position Competencies: Pastoral CareHas experience working with at risk students.Is care-oriented.Is a creative thinker ensuring student engagement.AdministrationIs able to maintain good administration and reporting processes.Time ManagementIs able to demonstrate good time management practices.Developing and Maintaining RelationshipsProactively develops effective internal/externalrelationships with key stakeholders. Works effectively with stakeholders to meet mutual goals and rmation SeekingSeeks to know more about things, people or issues, beyond that required in the job. Searches extensively for desired information, solves problems by asking questions and recording information that may be of future use.Qualifications and/or Skills:Relevant tertiary level qualification.Have proven excellent organisational skills and caring nature.Exceptional stakeholder engagement skills.Highly developed interpersonal, written, and oral presentation skills.Personal Characteristics/Attributes:Creative thinker.Detail oriented.The ability to work under pressure and to meet deadlines.Highly organised and outcomes focused.Self-directed and output focused.Proven ability to provide customer, operational, and product excellence.Other Requirements:Must have a full driver’s licence.Pre-employment Criminal Convictions Check.Clean from the influences of drugs and alcohol in the workplace at all times.Te Reo Māori would be an advantage.Signed by:___________________________________________________________NameDate ................
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