February 2009



The following nine email templates can be deployed throughout the year to remind employees of the various Anthem Blue Cross and Blue Shield 360° Health® programs available to them at no additional cost. Simply cut and paste the text into your email browser and click “send”. It’s as easy as that!

Email Message:

Support that’s there for you …even before you know you need it!

As the saying goes, life comes at you fast. If you’re like most people, you’ve got a lot on your mind and probably don’t think about what your health care plan offers until you need to see a doctor or get a prescription filled. That’s why we have Anthem Blue Cross and Blue Shield’s 360° Health®, a collection of programs, interactive support, and extras that, when combined, gives you an information source that’s unlike anything else available in the health care industry. 360° Health gives you access to the tools, information and resources you need to better manage your health.

24/7 NurseLine – When you need answers right away, you have direct, round-the-clock access to a registered nurse with an average of 19 years nursing experience. It’s toll-free and confidential.

ConditionCare – You and/or your dependants are not alone when facing asthma, diabetes, chronic obstructive pulmonary disease, coronary artery disease or heart failure. You’ll have your own registered nurse to help you self-manage your condition and live a healthier life.

MyHealth@Anthem at – Finding reliable health info online can be like using a dictionary that’s not alphabetized. This personalized site makes it easy for you to find the info that matters and stay motivated to live healthier. Go to and register for MyAnthem to get started. After registering, take a Health Risk Assessment online, it’s the first step toward better health.

Future Moms – This award-winning maternity program gives mom-to-be expert support – and the information they need to know – for every stage of pregnancy. If you’re expecting, call today to enroll.

ComplexCare – This team of nurses specializes in helping people who might be at risk for even bigger health problems in the future. Through one-on-one attention and coaching, a nurse will help develop a personal care plan to help reduce that risk.

All of these programs are available to you at no additional cost so take advantage and enroll today by calling your dedicated toll free number.

Indiana Wisconsin Ohio

888-279-5449 866-647-6120 888-249-3820

Kentucky Missouri

888-279-5378 866-647-6117

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email message:

Call the 24/7 NurseLine anytime you have a health concern

Health concerns don’t follow a 9-to-5 weekday schedule. They happen in the middle of the night, during vacation or while traveling for business. Determining whether a problem requires medical attention or self-care isn’t always clear; wouldn’t it be nice to have health advice at your finger tips? Because you chose Anthem Blue Cross and Blue Shield, you do! Dial our toll-free 24/7 NurseLine from anywhere in the U.S. You’ll reach an experienced licensed nurse on call to answer your questions 24 hours a day, 365 days a year. The number is below and it is also located on your Anthem Blue Cross and Blue Shield insurance card.

If you’d rather not discuss your medical condition over the phone, you can listen to confidential recorded messages on more than 300 topics by selecting the AudioHealth Library option when you call the 24/7 NurseLine number.

Program 24/7 NurseLine into your cell phone! Call anytime to get answers and confidential health information at no additional charge to you.

Indiana

888-279-5449

Kentucky

888-279-5378

Ohio

888-249-3820

Wisconsin

866-647-6120

Missouri

866-647-6117

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Health tools, information and SpecialOffers just for you on

Through MyHealth@Anthem on , you’ll access a library with more than 30,000 articles covering over 750,000 health topics. This award-winning information is powered by WebMD and is not available to the general public. You’ll also find health centers for men, women, children, and seniors, along with condition- specific centers.

Interested in safety recalls or up-to-the-minute, breaking health issues? You’ll find it on . For more tailored health information, sign up for a weekly e-mailed newsletter on topics you select. To learn more just go to and register or sign in to MyAnthem.

Live life to the fullest – without paying full price! Save Money with SpecialOffers@

Everyone loves a discount and there are plenty of them on Special Offers, also located at . , fitness club memberships, Jenny Craig® and Weight Watchers® weight-loss programs, nicotine gum and patches to help you stop smoking, alternative therapies like chiropractic care and acupuncture—the list goes on and on. Check out the Special Offers section on and take advantage of the savings.

These tools and more are available to you free through 360° Health® from Anthem Blue Cross and Blue Shield.

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

You Have a Nurse to Call When You Need Help with Your Health

If you or a family member is living with a chronic condition, we may be able to help improve your overall health. Members dealing with ongoing health conditions like asthma (pediatric and adult), diabetes (pediatric and adult), coronary artery disease (CAD), chronic obstructive pulmonary disease (COPD) or heart failure can sign up for ConditionCare, where you can get free one-on-one assistance from a registered nurse who can help manage symptoms so they have less impact on you and/or your family’s life. Participation does not replace your doctor, but will work with him or her to provide you with access to the best health care possible, you will also receive educational materials to help you be more informed about the best way to manage your condition.

And don’t forget – anytime you have a general health question and want to speak with a nurse, call the 24/7 NurseLine from anywhere in the U.S. These programs and more are available to you free through 360° Health® from Anthem Blue Cross and Blue Shield.

For more information about ConditionCare or to reach 24/7 NurseLine call your dedicated toll free number below.

Indiana

888-279-5449

Kentucky

888-279-5378

Ohio

888-249-3820

Wisconsin

866-647-6120

Missouri

866-647-6117

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Looking out for you!

It’s always nice to know that someone’s looking out for you… especially when it comes to your health and opportunities for you to save money.

That’s why there’s MyHealth Advantage – a Anthem Blue Cross and Blue Shield 360° Health® program that connects you and covered family members to important information that may directly affect your health. MyHealth Advantage is included in your health care coverage.

If MyHealth Advantage discovers such an opportunity for you, be on the lookout for a MyHealth Note in the mail. It’s a personalized notice that helps keep you informed about the health issues that are specific to you. Is it time to see your doctor for a recommended test or exam? A MyHealth Note can let you know. MyHealth Notes include information about health recommendations and potential pharmacy savings, and feature a summary of your recent claims information to keep for your records and share with your treatment providers. And if you have questions about the information in a MyHealth Note, a registered nurse is available to help.

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Launching Bright Beginnings

Pregnancy can be an exciting time filled with hopes and dreams for your baby! Research shows that mothers-to-be who are well-informed make good choices that often result in healthier pregnancies. That’s why Anthem Blue Cross and Blue Shield offers Future Moms, a program designed to help moms have a safe delivery and a healthy child.

As soon as you know you’re expecting, just pick up the phone and call one of our experienced, registered nurses. They’ll send everything you need to participate right to your home. You’ll get:

• A toll-free number you can call for answers to your questions about important topics such as pregnancy, labor, nursing and postpartum depression

• A helpful prenatal care book – Your Pregnancy Week by Week.

• Educational materials to help you handle any unexpected events.

• A questionnaire to determine your risk of a premature delivery.

• Useful tools to help you, your doctor and your Future Moms nurse keep track of your pregnancy and spot possible risks.

To enroll, call your dedicated toll-free number below.

Indiana

888-279-5449

Kentucky

888-279-5378

Ohio

888-249-3820

Wisconsin

866-647-6120

Missouri

866-647-6117

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Support when you need it the most

Coping with a health condition that requires frequent medical care can be stressful. Dealing with several complex health issues at once can be overwhelming. Anthem Blue Cross and Blue Shield’s 360 Health® is here to help. The experienced nurses who staff the ComplexCare program can help you get back on your feet. Working closely with you, your family members and your doctors, our nurses develop an individual plan designed to help you improve your health and the quality of your life. Plus every one of our nurses is backed by a team of medical specialists in areas such as pharmacy and nutrition. So you can be sure they have access to the most up-to-date information about your treatment options.

Once you enroll, you’ll have your own ComplexCare nurse who can offer:

• Personal attention to help you set — and achieve — healthy lifestyle goals.

• Answers to questions about specific treatments.

• Innovative ideas to help you care for yourself and stick with your doctor’s advice.

• Referrals to other 360° Health® programs that may benefit you.

To enroll in ComplexCare, call the dedicated toll-free number below.

Indiana

888-279-5449

Kentucky

888-279-5378

Ohio

888-249-3820

Wisconsin

866-647-6120

Missouri

866-647-6117

you a hand.

For more information about your condition, call your doctor or visit the Condition Centers at MyHealth@Anthem on .

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Help for every stage of Life from Anthem Blue Cross and Blue Shield

Health concerns don’t follow a 9-to-5 weekday schedule. They happen in the middle of the night, during vacation or while traveling for business. Determining whether a problem requires medical attention or self-care isn’t always clear, wouldn’t it be nice to have health advice at your finger tips? Dial our toll-free 24/7 NurseLine from anywhere in the U.S. You’ll reach an experienced licensed nurse on call to answer your questions 24 hours a day, 365 days a year. It is also located on your insurance card.

Moms and dads-to-be also have access to Future Moms, our maternity management program that includes its own dedicated 24-hour nurse line to help you with all of those questions you think of after you’ve left the doctor’s office.

If you or a family member is living with a chronic condition, we may be able to help you improve your overall health. Members dealing with ongoing health conditions like asthma (pediatric and adult), diabetes (pediatric and adult), coronary artery disease (CAD), chronic obstructive pulmonary disease (COPD) or heart failure can sign up for ConditionCare, where you can get free one-on-one assistance from a registered nurse who can help you manage symptoms so they have less impact on you and/or your families life. Participation does not replace your doctor, but will work with him or her to provide you access to the best health care possible, you will also receive educational materials to help you be more informed about the best way to manage your condition.

For more information or to enroll in any Anthem 360° Health® programs call the dedicated toll-free number below:

Indiana

888-279-5449

Kentucky

888-279-5378

Ohio

888-249-3820

Wisconsin

866-647-6120

Missouri

866-647-6117

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

Email Message:

Healthier Living is Just a Click Away

Anthem Blue Cross and Blue Shield’s MyHealth@Anthem on comes loaded with tools that make it easy for you to manage your health. Some of the many helpful tools available include:

• Health Trackers to gauge key measures like cholesterol, blood pressure and more.

• Health Channels covering everything from children’s health to life after 50—and more than 40 Condition Centers that give tips to help understand, manage and prevent medical problems as well as ideas that may help members avoid complications.

• Symptom Checker, powered by WebMD®, can help dig up clues about what might be causing those aches, pains and twinges.

• Healthcare Advisor™ to aid in health-related decision making. Members can research more than 150 medical conditions and procedures and learn about treatment options, complications and recovery rates.

• Online Communities that let members connect with people who are going through similar experiences like pregnancy, diabetes, depression and more.

• MyHealth Assessment, a secure online, interactive health survey that helps pinpoint personal health risks. After completing this simple questionnaire, members can read a health summary and get specific action steps about what they can do to help reduce their risk factors and improve their health.

• MyHealth Record is a great way to organize and access your personal health information. This private, secure service stores medical information in a central location that is available to you whenever you need it. What’s more, you can share this information with their health care providers in an emergency or if you’re away from home

Anthem Blue Cross and Blue Shield is the trade name of: In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Ohio: Community Insurance Company. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM and 360° Health are registered trademarks of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are the registered marks of the Blue Cross and Blue Shield Association.

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