StandardS of Practice for HoSPice ProgramS - NHPCO

Standards of Practice

H o sp i c e P r o g r a m s

for

PROFESSIONAL DEVELOPMENT AND RESOURCE SERIES

Standards of Practice

H o sp i c e P r o g r a m s

for

PROFESSIONAL DEVELOPMENT AND RESOURCE SERIES

Standards of Practice

H o sp i c e P r o g r a m s

for

PROFESSIONAL DEVELOPMENT AND RESOURCE SERIES

ii

Table of Contents

1 / NHPCO¡¯s Quality Program and Standards of Practice

1

2 / How to Use the Standards

5

3 / Patient and Family/caregiver-Centered Care (PFC)

7

4 / Ethical Behavior and Consumer Rights (EBR)

27

5 / Clinical Excellence and Safety (CES)

37

6 / Inclusion and Access (IA)

63

7 / Organizational Excellence (OE)

69

8 / Workforce Excellence (WE)

75

9 / Compliance with Laws and Regulations (CLR)

99

10 / Stewardship and Accountability (SA)

107

11 / Performance Measurement (PM)

117

12 / NHPCO Performance Measures

127

13 / Appendix I: Hospice Inpatient Facility (HIF)

131

14 / Appendix II: Nursing Facility Hospice Care (NF)

145

15 / Appendix III: Hospice Residential Care Facility (HRCF)

155

16 / Standards of Practice Change Tables (2018)

172

17 / Acknowledgements

198

iii

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