Characteristics of a Recovery Oriented System



Characteristics of a Recovery Oriented System

|System Dimension |Recovery System Standards |

|Design |Mission includes recovery vision and uses the language of recovery. |

| | |

| |People in recovery and their families are part of the design process. |

| | |

| |Outcomes are measured and recovery oriented; i.e., improved role functioning, empowerment, enhanced quality of life, etc. |

| | |

| |Mission is achieved through a set of identified core services which, when used together, contribute to the achievement of |

| |recovery outcomes. |

|Evaluation |Each service program in the system identifies and achieves a unique recovery outcome for people using the service. |

| | |

| |Outcomes assessment includes people in recovery and their families using the service. |

|Leadership |Leadership constantly reinforces recovery vision and recovery system standards in its written and public statements, and in its |

| |actions. |

|Management |Core set of processes and protocols are described and monitored for each identified service. |

| | |

| |Policies and procedures relate directly to implementing the service process and protocols, and are compatible with recovery |

| |values. |

| | |

| |Management information systems collect data on service process and report outcomes. |

| | |

| |Supervisors provide feedback to their employees on the effectiveness of service process and protocols based on individual |

| |recovery outcome assessments. |

| | |

| |Staff assignments are based on competencies and preferences whenever possible. |

|Integration |Service coordination is available for all individuals in recovery who desire it. |

| | |

| |All service programs have certain procedural elements in common, i.e., assessment, planning, and intervention. |

| | |

| |Referral between services includes the individual’s recovery goals. |

|Comprehensive |Individual recovery goals include functioning in a variety of living, learning, working, and/or social environments that are not|

| |controlled by the mental health service providers, i.e., YMCA, school, church, and job. |

| | |

| |Service programs provide an array of support in all settings related to the individual’s recovery goals. |

|Involvement |People in recovery are actively sought for employment at all levels of the organization. |

| | |

| |User-controlled, self-help services are available in all geographic service areas. |

| | |

| |People in recovery and their families are integrally involved in system design and evaluation. |

|Cultural Relevance |Staff has appropriate knowledge, skills, and attitude to provide effective service for the culturally diverse populations using |

| |the system. |

| | |

| |Assessments, planning, and service interventions are provided in a culturally competent manner. |

| | |

| |Programs and settings reflect the culture of the population served. |

|Advocacy |System advocates for a holistic understanding of the people served. |

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| |System advocates for people in recovery to have the opportunity to participate in community roles. |

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| |System advocates for an understanding of the recovery potential of people served. |

|Training |Staff are trained in the recovery vision and the implications for their service programs. |

| | |

| |Staff are trained to improve knowledge, attitudes, and skills necessary to provide specific services. |

|Funding |Service dollars are expended based on the needs expressed by the served population. |

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| |Service dollars are expended based on the expected processes outcomes. |

|Access |Access to service environments is by preference of the person in recovery, not by professional preference. |

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| |Access to service environment is not contingent upon using a particular mental health service. |

| | |

| |Access to living, learning, working, and social environments outside the mental health system is expected. |

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