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POSITION DETAILS – POSITION TITLECleaner in Charge (CIC)DIRECTORATEEngineering & MaintenanceDIVISIONFleet Maintenance REPORTS TOArea ManagerPOSITION NUMBER50056945, VariousCLASSIFICATIONINCHARGEHEALTH ASSESSMENT CATEGORYHAC: Category 3 Vision: Nil Hearing: Category 3ANZSCO CODE811211PCAT CODE1119192JOB CODE81000220DATE APPROVED28 August 2014PRIMARY PURPOSEThe primary responsibility of the Cleaner In Charge (CIC) role is to provide consistent and high quality cleaning services in relation to the presentation of Sydney Trains and NSW TrainLink trains. The CIC is responsible for a team that performs high quality, visible cleaning services to deliver a first class customer experience for the travelling public. Our team culture is one of safety, accountability and customer focus.The CIC will also provide assistance to frontline management, such as the Area Manager, Station Customer Manager and Station Manager with the coordination of a team of cleaning staff responsible for performing cleaning functions within the applicable portfolio. The CIC will actively engage staff in proactive teambuilding, addressing and resolving barriers to the development of a strong team-based work culture, with the explicit aim of improving levels of cleanliness and ANISATIONAL ENVIRONMENT - Sydney Trains provides train services throughout the Sydney metropolitan area and was established in July 2013. Its vision is to keep Sydney moving by putting the customer at the centre of everything it does and delivering safe, reliable and clean rail services to the people of Sydney. The organisation is focused on providing sustainable, efficient and cost effective services.KEY ACCOUNTABILITIES Ensure that staff are competent and confident to perform their role and provide effective coaching and leadership to maintain high standards of staff performance and support succession planning. Take appropriate action to correct poor performance of staff.Promote high performance teams and a high performance and accountable culture by utilising Visual Management Cells (VMC’s) Balanced Score Cards and Sydney Trains Development ToolsThe role of the CIC is to undertake both cleaning and administrative tasksComply with cleaning procedures and undertake prescribed cleaning tasks efficiently and effectively, as described within the Site Cleaning ManualsCo-ordinate and monitor delivery of all work schedules and requests for ad hoc tasks and modify work allocation in line with staffing levels; Co-ordinate and take part in unscheduled cleans due to vandalised cars, late trains, special events, staff shortages (as required or as directed)Ensure that NSW TrainLink and Sydney Trains property and facilities, such as FMD amenities, trains and stations, are presented and maintained to the required standard prescribed in the TfNSW Presentation Services Standards; action and report maintenance issues to the Line Manager; monitor and report on the use of consumables to maintain adequate stock levels and ensure the on time delivery of all KPI targetsParticipate in on the job training and continuous improvement activitiesExecute safety responsibilities, authorities and accountabilities consistent with Sydney Trains safety management system requirements which are defined in SMS document number SMS-02-RG-3058.KEY RELATIONSHIPSINTERNAL – across/within Sydney TrainsMAIN CONTACT and PURPOSEArea Manager – Strategic planning and directionFleet Maintenance Division staff – Availability and scheduling of trains at maintenance centresEXTERNAL – outside of Sydney TrainsMAIN CONTACT and PURPOSECustomers DECISION MAKING The position is fully accountable for the formulation of advice and coordination across all operational objectives.Independent decision making requirements of the position include:Analysis and Reporting – Interpreting train scheduling and late changes and reporting cleaning outcomes as required.Collaborative decision making requirements of the position include:Critical AnalysisProcess improvementIssue resolutionCHALLENGESSetting an example for the team, specifically in relation to the quality and delivery of pleting cleaning routines assigned by the Line Manager within the specified timeframes given the varying condition of property and facilities such as need for conducting unscheduled cleans due to vandalised cars, late trains, special events, and staff shortages.Dealing with work peaks and pressures as they occur and understanding that they often cannot be planned for but need to be resolved.Continuously and critically assessing the quality and appearance of a cleaned area to ensure the best possible presentation outcome.Developing close working relationships with effective communications process with all stakeholders to ensure high levels of staff motivation are established and maintained.Working effectively, in harmony and cooperating with other staff rostered on duty and within the extended team.Reporting any issues, complaints, concerns or queries through the appropriate avenues and also following the reporting structureBeing constantly vigilant to ensure personal safety and the safety of others in the workplace, developing a culture of safety and teamwork consistent with Sydney Trains valuesMaintaining awareness of customer perceptions, the drivers of satisfaction with services and the likely impact on the business of proposed changesBeing aware and understanding that all decisions can have an effect on the two critical outcomes of customer service and safetyPOSITION IMPACTDIRECT REPORTS:Staff (Direct): Cleaning Attendants(CA) – Number dependent upon allocated area of responsibilityBUDGET (CapEx/Salary):NILSELECTION CRITERIADemonstrated ability to supervise and motivate staff in multi-cultural work teams and meet work deadlinesGood organisational skills with proven experience in planning and scheduling workKnowledge and experience in modern cleaning methods, equipment and materials used in cleaning trains, stations and facilities.Demonstrated analytical and problem solving skills with demonstrated capacity to operate in a team-working situation within an environment of competing priorities, frequent change and procedural reformDemonstrated organisational skills including planning, scheduling work and roster preparation and the capacity to interpret Special Train Notices (STNs).Good oral, written and interpersonal communication skills with the ability to conduct on-the-job training, compile reports, and perform basic administrative/personnel functions including the ability to use personal computers and associated software Understanding of diversity and inclusion, WHS, Environmental policies and procedures and Ethical practices.Current Australian driver’s licencePERFORMANCE STANDARDSDimensionPerformance LevelSAFETYSafety goals achieved through personal commitment, no harm to self or others & participation in safety initiativesHazards and incidents identified and reportedCUSTOMERCustomer service standards in the areas of timeliness, information, passenger safety & cleanliness understood and metConsistent and reliable results for customers achieved by following agreed methods & measuresFINANCIALTasks completed as requested and quality standards metLEADERSHIPDemonstrated behavior consistent with enterprise values/ behaviorsTeam purpose understoodLearnt from mistakesBEHAVIOURSCritical behavioursBehaviour StatementSAFETYRegularly share with your team lessons learned and opportunities for safety improvementPRIDEAsk for feedback about your team and identify and spread the word about successes across businessesACCOUNTABILITYBe proactive and access the information you need to make the right decisions in a timely manner, taking a solution-based approach and calculated risksCOLLABORATIONTreat staff fairly and equitably and communicate decisions and processProvide honest and constructive feedback and engage in both the positive and difficult conversationsEXCELLENCETake initiative to reach out to your customers, anticipate their needs and offer to help ................
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