WE’VE MADE YOUR BILL BETTER. SEE HOW.

WE'VE MADE YOUR BILL BETTER. SEE HOW.

1

Account Number:

Billing Cycle:

Office Hours: M-Th 7:30a to 5:30p

F 7:30a to 5:00p

Payments: 863-291-5688 Customer Service: 863-291-5678

Website:

Address: 551 Third Street NW

2

Current Charges Due Date:

Current Amount Due:

Billing Period

Billing Date Due Date

3

Billing Period

10/05/2018 10/26/2018 08/25/18 - 09/21/18

Service Readings

Service/Dates

Days Current Previous Usage*

Water Service

08/20/2018 - 09/17/2018 28

452

448

4

Sewer Service

08/20/2018 - 09/17/2018 28

452

448

4

4

Billing Summary

Previous Balance

Payments Late Fee

5

Balance Forward

Current Statement Service Charges

WATER SERVICE SEWER SERVICE SOLID WASTE RECYCLING FEE STORMWATER MAINT STORMWATER QUALITY ADMIN FEE TAXES

123456 CYCLE 1

10/26/2018 $211.07

123 Main St

77.37 6.71

132.49

14.71 28.63 21.47

2.50 3.39 3.56 2.85 1.47

The City of Winter Haven is introducing a new bill format. Take a look at the new features, designed to make your bill more useful and convenient.

1 ACCOUNT INFORMATION Account number, billing cycle

2 CURRENT CHARGES Current charges and due date for this billing cycle. Outlines past due balance and past due balance due date, if applicable.

*Usage in 1,000 of Gallons

Messages Never have a late payment again! Sign up for Automatic Bill Pay with a debit/credit card or bank account 10 days prior to your due date every month. See reverse side of bill to sign up.

6

Service Address:123 Main St

Total Current Charges TOTAL AMOUNT DUE

Retain this portion for your records Detach and return this portion with your payment

Account Number:

$78.58 $211.07

123456

The City of Winter Haven PO Box 2277 Winter Haven FL 33881

Current Charges Due Date: Current Amount Due:

10/26/2018 $211.07

7

Smith, John 123 Main St WINTER HAVEN, FL 33881-4203

CHECK BOX IF YOUR INFORMATION IS INCORRECT. INDICATE CHANGES ON REVERSE

The City of Winter Haven PO Box 2277 Winter Haven FL 33881

00007251580 0000211070

Page # 1 of 2

3 SERVICE PERIOD Outlines billing date, due date, and service period

4 SERVICE READINGS Your current and previous reading and usage for this period including service dates for billed consumption

5 BILLING SUMMARY Your previous and current balances including payments, late fees & service charges

6 MESSAGE CENTER Relevant and useful information for The City of Winter Haven Customers

7 BILL STUB When making your payments, detach and return this portion of your bill in the provided envelope

NEW EXCITING PAYMENT OPTIONS FOR YOUR CONVENIENCE:

The City of Winter Haven has teamed up with Live agent assisted payments

First Billing Services to provide more choices Call 1-855-270-3592. Available Mon-Fri, 9am

to our customers.

to 5 pm.

Web payments Log onto . com to access the online portal to register your account. Simply have your account number, service address & zip code, or pay as a guest.

Automated phone payments Have your account number ready and call 877-239-1097 to use the new IVR (Integrated Voice Recognition System) and follow the prompts. This service is available 24/7.

Text and Pay Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via an easy text!

Automatic Monthly Payments Log in online OR contact First Billing at 1-855270-3592 to sign up for auto payments. You can select your payment method and pick your date. Each month, you will receive emails confirming your payment.

For more information or assistance with registration; Call First Billing at 1-855-270-3592.

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