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The purpose of these specifications is to establish a Contract for Strategic Technology Solutions (“STS”) a division within the Department of Finance and Administration, to purchase Information Security Awareness Training.Contractor must provide the following:Software License:Computer-based training for 40,000 State employees (full or part-time), all third parties, contractors, or vendors who work on State premises or remotely connect to the State’s computing platform and any cloud provider storing, processing or transmitting State data.Available 24 hours, 7 days a week from any internet accessible location.Planning and support material must be provided.Option to complete training in multiple sessions.After completion of each training module, there is a quiz to test the learner’s comprehension of that module.Must be 508* and SCORM** Compliant.Must allow branding with STS’s logo.Must provide ability to tailor module assignments to address specific audiences.Software Support:Must provide unlimited number of support requests.Must provide a dedicated and knowledgeable point of contact within the Contractor organization to manage the support relationship between Contractor and the State, for the Contractor software.Must provide direct access to the knowledgeable point of contact via office, phone, and email.Must provide dedicated specialist to provide technical advice, skill sharing, diagnostic coaching, assistance with configuration and subaccount setup, and recommendations of best practices for managing the Contractor software.Must provide 5x8 support during the State’s business hours (8:00 a.m. – 4:30 p.m., CT) for urgent and important issues.Must provide access to reports configured for the State for monitoring deployment and usage.Must provide regular contact from Customer Support senior management team to ensure needs and expectations are being fulfilled.Must provide regular access to knowledge sharing events to increase the State’s understanding of Contractor software products to help learn best practices, proactive problem avoidance, and help promote operational and technical guidance.Cost quoted will be all inclusive, that is, no separate additional charges will be reimbursed for support provided, travel, lodging, food, or other expenses.*508 Standards are part of the Federal Acquisition Regulation (FAR) and address access for people with physical, sensory, or cognitive disabilities. ** Sharable Content Object Reference Model (SCORM) is a collection of standards and specifications for web-based electronic educational technology.Security Awareness Content, Titles or Subject Material should include and must address the following information security topicsLearning content on secure behavior both while in office or at homeLearning Content, Advanced Persistent ThreatLearning Content, Avoiding malicious software – viruses, spyware, adware, etc.Learning Content, Center for Medicare and Medicaid (CMS)Learning Content, CloudLearning Content, Common information and computer system security vulnerabilitiesLearning Content, Data DestructionLearning Content, Data RetentionLearning Content, E-mail – PhishingLearning Content, EncryptionLearning Content, Family Educational Rights and Privacy Act (FERPA)Learning Content, Federal Information Security Management Act (FISMA)Learning Content, Federal Tax Information (FTI)Learning Content, Firewalls and other means of intrusion preventionLearning Content, Gramm-Leach-Bliley ActLearning Content, what to do when hackedLearning Content, HIPAALearning Content, How to report a potential security incident and who to report it toLearning Content, Insider ThreatLearning Content, Mobile device security including BYODLearning Content, Payment Card Industry (PCI)Learning Content, Personally Identifiable Information (PII)Learning Content, Physical Security – Physical AccessLearning Content, Protecting Your Personal ComputerLearning Content, Secure browsing practicesLearning Content, Secure e-mail practicesLearning Content, Secure practices for working remotelyLearning Content, Secure use of social mediaLearning Content, Social EngineeringLearning Content, Social Security Administration (SSA)Learning Content, Wi-Fi SecurityLearning Content, Working Remotely ................
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