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ProStart Level 1 Name _________________________

Chapter 8 – Management Essentials Due date

Case Study: A Good Crew and Smooth Sailing page 461

Read the case study and the chapter and then answer the questions.

1. How can using the seven-step problem-solving method help Katarina and Manuel work together more closely?

2. What can Linda do to help foster a spirit of diversity and respect in the workplace?

3. How can using performance evaluations help the staff of Uptown Grille to become stronger and more professional employees?

4. How can Chef Jean and Linda help Michael become an effective manager after his promotion?

Section 8.1 Learning to Work Together

Study Questions – page 463

• What is the difference between school and workplace environments?

• How do stereotypes and prejudices negatively affect people’s ability to work together?

• What are the benefits of diversity to a workplace?

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• What is a harassment-free environment and mutually respectful workplace?

• What are the guidelines for handling harassment claims?

• Skip

Review Questions – page 476

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3. Explain the concept of teamwork.

4. How can diversity be promoted in the workplace?

5. How might Jeff Cook recommend building a team?

6. Why might cross-cultural issues negatively affect Katarina’s and Manuel’s working relationship?

7. How are stereotypes and prejudices connected? Explain your answer.

8. How can managers help employees work together in a culturally diverse environment?

Section 8.2 Being a Successful Leader

Study Questions – page 478

• What are ethics? What role do they play in the restaurant and foodservice industry? In your daily life?

• What are the characteristics of a leader? What characteristics do you think is most important? Why?

• What are the common expectations that employees have about managers?

• What is motivation and what role does a manager play in motivating employees?

• What is an organization goal and why should the goal be SMART?

• What are the purposes of vision statements? Mission statements?

• How do employees’ roles and jobs impact the mission and goals of the company?

• What are the steps for solving a problem?

Review Questions – page 498

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2. If you were the manager, how would you motivate your employees in the workplace?

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4. Skip

5. What does Jeff Cook do to solve employee problems?

6. How can Linda use Uptown Grille’s mission statement to help Katarina and Manuel improve their working relationship?

7. Think of someone you would consider a good leader (it doesn’t have to be in the workplace). How do they inspire and motivate other people?

8. Explain how SMART can help managers and employees provide better service to customers.

Section 8.3 Interviewing and Orientation (13 points)

Study Questions – page 500

• What information is included in a job description and why is it important to a business?

• What is the difference between exempt and nonexempt employees?

• What are the manager’s responsibilities for maintaining labor law knowledge?

• What are discriminatory language and practices in the hiring process?

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• What is onboarding and why is it important to a business?

• What can employees expect during an orientation?

• What items do employees receive during orientation?

• What topics are addressed in orientation sessions and employee manuals?

Review Questions – page 343.

1. How can managers ensure that the hiring process is fair and consistent for all employees?

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5. In Jeff Cook’s position, what might you do to orient employees to a new restaurant within the same casino?

6. How can Linda help the newly hired line cook become more knowledgeable about Uptown Grille and its policies?

7. Skip

Section 8.4 Training and Evaluation

Study Questions – page 523

• What are the benefits of training?

• What skills should a trainer have?

• What are the key points of effective employee training?

• What are the benefits of cross-training?

• What is effective group training and on-the-job training?

• What is the employee evaluation process?

Review Questions – page 534

1. What is a performance appraisal?

2. What should the manager do during an employee performance appraisal is the employee has not been performing well?

3. Skip

4. What is the difference between on-the-job training and cross-training?

5. Given Jeff Cook’s basic management philosophy, how might an employee be given a performance appraisal?

6. What can Chef Jean do to make sure that Michael is properly cross-trained?

7. Why is it important to train employees properly?

8. How does cross-training benefit you, the employee?

Case Study Follow-Up: The Art of Professionalism – page 361

At the beginning of the chapter, Linda learned the extent of Katarina’s and Manuel’s difficulties and put a plan in place to deal with the issue. She also decided it was time to cross-train Michael and to promote him to Sous Chef.

1. Uptown Grille has the most diverse staff in town. How can Linda and Chef Jean maintain a strong team despite the challenges that such diversity could pose?

2. Katarina and Manuel need to resolve their differences and work together more smoothly. Using the material in this chapter and in Chapter 4, suggest at least two ways each of them can behave to create a more professional working relationship.

3. Bringing a new employee into a well-functioning environment can disrupt the flow of work. How can Chef Jean help avoid any potential problems with the newly hired line cook?

4. Michael has built solid friendships with the other members of the kitchen staff, but his promotion to Sous Chef means that he will be their manager. How can he and the other employees work together to prevent any jealousy, insecurity, or anger that could result from his new position?

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