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HALF YEARLY EXAMINATION (2016 – 17)SUBJECT: BUSINESS STUDIESTIME: 3 Hrs. Class: XII M.M.: 90GENERAL INSTRUCTIONS:Attempt all parts of a question together.Questions carrying 1 mark should be answered in one word or one sentence.Questions carrying 3 marks should be answered in 30-40 words .Questions carrying 4-5 marks should be answered in 100-150wordQuestions carrying 6 marks should be answered in 200 words.Number of questions are 26 .All questions are compulsoryQ1.The degree of concentration of authority and dispersal of authority depends on the circumstances and situations of an enterprise. Which principle of management have been highlighted here? (1)Q2.To determine the manpower requirements an organisation analyse two things name them ?(1)Q3. "Our assets walk out of the door each evening ,we have to make sure that they come back to the next morning". This statement relates to which function of management?(1)Q4. Tanya ,a manager always listens to the suggestions made by his subordinates before taking decision regarding marketing strategy .What leadership style does the manager possess?(1)Q5.G.S.Alag have a policy to advertise the higher positions within the organisations it allows everyone interested to apply for the position. Identify the Maslow's need highlighted in the above statement? (1)Q6. One of the features of business environment states that something which is new today may become outdated or obsolete after sometime. Identify the feature.(1)Q7. The data collected by the different Government departments showed that the speed of the economic growth of the country was slow. The Government was worried over such a situation. On investigation it was revealed that the people were disillusioned with industry. In order to attract the attention of the people towards industry, the Government finished the compulsion of obtaining license for several types of industry. The restriction imposed on transporting goods from one place to another were removed. The procedures were given freedom to fix prices of goods and services. Similarly the Government simplified the policy of Import and Export also. Within few days the positive results of such an approach become evident. Identify the concept of Business Environment described here and explain its meaning.(3)Q8. In the festive season, Kapoor industries (leading manufacturers of gift items) decided to reduce the rest interval of workers from 40 minutes to just 8 minutes. However, due to heavy work load and reduction time of rest interval, the worker's efficiency level went down and it led to fall in production level, instead of rising.(a) Which technique of scientific management should be followed by Kapoor Industries? (b) What should be done by the company to make technique effective?(3)Q9.Indentify the type of plan in the following statement;a) They are ends which organisations wants to achieve by its operations.b) Girls will be given a rebate of 5% cut off for admissions in the collegec) It facilitates comparison of actual results with planned results.d) Library will issue at one time only four books for 15 days.e) Any employee found login to any social networking site in the office will be punishedf) Coca-Cola reduces prices of its products in response of price cut by the Pepsi.(3)Q10. A Company manufacturing Television, refrigerator, Air Conditioner, Washing machines and gas stoves using different productive resources and is at the threshold of growth, requiring more employees. Suggest a suitable organisational structure for this company giving reason in support of your answer. Also explain any two advantages of this Structure of organising.(3)Q11. Mr. Naresh recently completed his M.B.A. from one of the India Institutes of Management in Human resource Management. He has been appointed as Human Resource Manger in a Truck manufacturing Company. The company has 1500 employees and has an expansion plan in hand that may require additional 50% for various types of jobs. Mr. Naresh has been given the complete charge of the company's Human Resource department. List out the duties that Mr. Naresh is suppose to perform as the manager of the company.(3)Q12. Sameer is working as a production manager in a organisation. His subordinate Ahmed discussed with him a method of production which will reduce the cost of production but due to some domestic problem and Sameer's minds being pre-occupied he is not in a position to understand the message. Ahmed got disappointed by this.a) Identify the communication barrier discussed above.b) State the category of this communication barrier.c) Explain any other communication barrier of same category.(3)Q13. Fresh air Electricals Limited is a company engaged in the business of manufacturing of air conditioners. The company produces five star BIS(Bureau of Indian Standard) rating air-conditioners, which are not only energy efficient but also pollution free. The company perceives he increasing temperature of Delhi as an opportunity. In order to capture market share, the company directed its employee to work overtime. To tackle shortage of workforce, the workers of the assembly departments are also to make delivery of the air-conditioners. However, due to long working hours, the efficiency level of the employees decreased. The worker started having feeling of being exploited, as they are dully compensated for their work. The worker also becoming indiscipline. the spirit of teamwork, which is characterised the company previously has begun to disappear.Identify any three principles of the management which are being violated by the company. Support your answer by quoting the line from the above case.Identify two values that company wants to communicate to the society.(4)Q14.(a)"Terrorism in Jammu & Kashmir has badly affected tourism industry in the state "(b) "In August 1993 the Supreme Court passed an order to close the Iron foundries around the famous Taj Mahal to avoid an adverse impact of air pollution caused by them on the beauty of Taj Mahal." Identify and explain the dimensions of business environment highlighted in the above statements.(4)Q15.Sandeep Ltd. believed in the phrase-failing to plan is planning to fail. Therefore the top management always advocated its subordinates to plan for success. The Junior manager followed the advice and made monthly, quarterly and yearly plans. Everyone in the company was told to follow the detailed plans. After three months it was found that the company had lost several orders. It was found that clients had demanded 13% discount as compare to 10% discount offered by the company but the sales person refuse them. No new suggestion came in this period for improving sales of the company. The company decided to rely on tried and tested channels of selling through two levels of channels. However sale managers were finding it difficult to obtain orders as other firms were using e-tailing and m-tailing for attracting customers. Identify and Explain limitations of planning highlighted in above case, which are responsible for lack of success of Sandeep Ltd.(4)Q16. A board of directors meeting was held in Amit Pvt. Ltd. to design the advertisement campaign to be implemented during the festival season. In the meeting the marketing manger Mr. Mohit opined that he is already overloaded with the routine matters and is unable to take up full responsibility of campaign. As a solution, the managing director asked Mr. Mohit to assign some of his routine jobs to the deputy manager and concern more on the advertisement campaign.Name the process through which assignment of routine duties of the marketing manager to the deputy manager is possible. Explain the elements involved in the process. (4)Q17."Some learning opportunities are designed and delivered skill and abilities of employees whereas some others are designed to help in the growth of individuals in all respects." Identify the two concepts explained above and distinguish between them on any three basis.(4) Q18. Identify and state the elements of directing highlighted in each statement;Mr. Rajiv, a managing director declares share in the profits to the managers for their contribution to increase profits of the company =.b) Mr. Divakar, a manager explains a worker about operations to be carried out by him on high-tech machine.c) Mr. Tarun, a mining engineer explains about safety precautions to be followed while working in a coal mine. d) Mr. Rohit, a manager maintains good interpersonal relationship with all his subordinates and is able to influence their behaviour.(4)Q19. Principles of Taylor and Fayol are mutually complementary. One believed that the management should share the gains with workers, while the other suggested that employees compensation should depend on the earning capacity of the company and should give them a reasonable standard of living.Identify and explain the principles of Fayol and Taylor referred to in the above para.(5)Q20. Dashing Ltd. manufactures fashionable and designer clothes. Recently it finds that the demand for its products has been declining. After market research it was discovered that fashion and tastes of the customers is changing rapidly. Customer's demand is increasing. New competitors have entered the market with new design. it is very difficult for the company to predict future happenings. Also it is difficult to know the extent of the relative impact of the social economic, political, technological or legal factors on decrease in demand of its products in the market.A meeting was held in which managers from different functional levels heading Production, Marketing, Finance etc. were present to discuss how to deal with the situation. After a long discussion, it was decided that they would study and analyse the market first to identify customer tastes and fashion and then produce garments accordingly. it was also decided to increase expenditure on advertising, after-sales services etc.Identify any two features of business environment by quoting the lines from the above case.Identify any two impact of Government policy changes by business environment, quoting from the above case.State the importance of understanding of environment by business managers in the light of the above para. (5)Q21. Smita has been working as an assistant manager with 'Johnson Enterprises' for the last ten years. She was very popular amongst her colleagues because of her commitment and dedication towards work. When the manager senior to her arrived, all her colleagues thought that now Smita would be promoted. But to everyone's surprise the vacant post was filled by an outsider, Mrs. Rita. Smita felt demoralised and her performance started declining. She would abstain herself often and could not meet her targets.Mrs. Rita was a good leader, who would not instruct her subordinates but would also guide and inspire them. She noticed Smita's behaviour and felt that her performance could be improved. She started involving Smita in decision making-issues related to the organisation and made her a part of high level joint management committee. Smita was now punctual in office and her performance start improving.identify the function of management being performed by Rita.Name the element of the above function of a management which helped Rita to improve Smita's Behaviour.c) State any three features of the element identified above in (b) above. (5)Q22. ABC Ltd. an electronics goods manufacturing company decided to close down its customer care service cell in Chandigarh because of adverse business environment however it also want to expand its services at Gurgaon centre.The company needed 200 additional trained employees at Gurgaon centre. The top management of the company based its decision on stability provided by new government, positive attitude of newly elected representatives in government, Strengthening of Dollar, now drastic change in tax rates in next financial year etc. The top management identify that they could shift employees from Ghadigarh to Guragon, hire new candidates from universities or contact a Human Resource agency.a) Which function of management was performed by top management.b) Identify the steps of the function which have already been performed by quoting the lines from the above case.c) State next step followed by the above to be taken by the top management. (1+3+1)Q23. A company manufacturing sewing machines setup in 1944 follows formal organisation structure. It is facing lot of problems such as delay in decision making. As a result it is not able to adapt to changing business environment. The work force is also not motivated. There is problem of red tapism and employees turnover is very high.Advice the company with regards to change it should bring about in its organisation structure to overcome the problem faced by it. Give reasons in terms of benefits from the changes suggested by you. In which sector can the company diversify keeping in mind the declining market for the product the company is manufacturing. (1+2+2)Q24. Ashutosh is working with ABC housekeeping services Ltd. He is also recruiting housekeeping staff for the company. The company provides housekeeping services in Delhi NCR to various companies at short notice. The staff is recruited on a temporary basis. The staff provides by the company is known for the trustworthiness and regularity. Ashuotsh is famous in his town for providing employment to untrained people. a) Identify the source of recruitment used by ABC Housekeeping Services Ltd. b) State any one advantage and disadvantage of this source of recruitment.c) Explain any other source of recruitment of the same category. (1+2+2)Q25.Two friends Nancy and Pooman are working as managers in the different departments of Libra Ltd. They often talk about the performance level in their respective departments. Both of them are not satisfied with their subordinates. They tried to ascertain when the employees got their full salaries what problem they had in working honestly. After investigating for some days they arrived at the conclusion that there was lack of motivation in their company. Both held a meeting together in order to find out the solution. Nancy suggested participation of employees in companies profits, which she thought would create in the employee's the feeling of belongingness to the company. Such a feeling was of this view would have a direct influence on their performance level. Poonam on the basis of her experience said that if the feeling of job security aroused in the employees there could be improvement in their performance level. Both of the contacted their chief Executive officer with their suggestions. All the three of them discussed over this issue. The CEO listen to them very attentively he said, "Both of you are right, i too have suggestion if the employees are made participants' in taking decision, they will good and their performance level will improve". Ultimately the company implemented the suggestions of all three of them.In the above paragraph three different persons have spoken about three methods of motivation identify these methods and explain.(6)Q26. Mr. Vikas Goyel is HR manager of "Sanduja Furniture Pvt. Ltd. " at the beginning of new year he anticipated that company will need 30 additional persons to fill up different vacancies. he gave an advertisement in the newspaper inviting applicants for filling up different post. As many as 120 applications were received the same were scrutinized, out of these conditions of 15 applicants were not acceptable to the company. Letter of regret giving reasons were sent to them remaining candidates were called for preliminary interview. The candidates called for were asked to fill up blank application form. Thereafter they were given four test. The objective of the 1st test was to find out how much interest the applicant does take in his work. The objective of second was to find out specialisation of the applicant in any particular area. Third test aimed and making sure whether the applicant was capable of learning through training or not.The purpose of fourth test was to find out, how much capability a person has to mix up with other persons and influence other persons get influenced by them. Answer the following questions on basis of above information;a) Quoting the lines, Identify the first two steps of staffingb) Identify different test given to the applicant by Mr. Goelc) Explain the next step to be followed by the company after administering the test.(6) ................
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