Infopeople.org
| |Being Customer Focused: |
| |New and Emerging Trends in Customer Service |
| |Gretel Stock-Kupperman |
| |gretelsk@ |
| | |
|Questions to be customer focused |Examples |
|Do you really know your customers? |Customer Focused Library Project |
|Are you being led by customer-aware leaders? |Webjunction’s feature on “Focusing on the Customer” |
|Are the ways in which you work customer | |
|friendly? |Library Hackerspace |
|Have you got the means to deliver? | |
|Key strategies to be customer focused |YouMedia at Chicago Public Library |
|Listen, Measure, Reach Out | |
|Respond |Fayetteville Public Library Fab Lab |
|Assess |Westerville Public Library LibGuides |
|Challenge status quo |Skokie Public Library Twitter Site |
|Involve staff | |
|Identify and Design for Customer Behavior |Articles Cited |
| |Macauley, S. & Cook, S. (2011). A customer-centric action plan. Training Journal , 14-16. |
| |Manfield, L. (2011). Social media, lend me your ears. Backbone, 40-42. |
| |New Consumer Psychology. (2011). Trends E-Magazine (93), 9-12. |
| |Top Marketing Trends for 2011. (2011). Interior Fitout 15(2), 28-29. |
| | |
................
................
In order to avoid copyright disputes, this page is only a partial summary.
To fulfill the demand for quickly locating and searching documents.
It is intelligent file search solution for home and business.
Related searches
- bcps org jobs
- smartcu org sign on page
- aarp org membership card registration
- free org email accounts
- hackensackumc org pay bill
- get my transcripts org from college
- bcps org community volunteer info
- my access tgh org portal
- bcps org employee self service
- intranet florida hospital org employee
- typical finance org chart
- org chart for finance department