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2019 NCHFMA Summer InstituteGeneral Meeting InformationConference RegistrationTo facilitate meal and space planning, registration is required for all attendees (Board Members, Speakers, Partners, and Providers etc.). For Partner representatives – see your employer’s primary representative if you plan to use a complimentary registration provided with your partnership package. Contact Ty Carson at Ty.Carson@ if you are unsure of your employer’s primary representative.You have three options for conference registration:Register on-line through Print and complete registration form and mail to: Cone Health, Attn: Kim Coker ASB Suite 107, 1200 N. Elm Street, Greensboro, NC 27401. This is for paying by check only. Make all checks payable to NCHFMA. All checks must be received prior to July 22, 2019 to avoid additional late registration fees.Pay at the conference. Credit cards and checks will be accepted. A late fee of $75.00 will be assessed.To avoid a late registration fee, register and pay the conference fee (credit cards and checks accepted) no later than July 22nd. Summer Institute Discount Package: Register four associates for Full Registration for the price of three. Associates must be from the same provider organization. Register online, or by paper registration and pay collectively (no individual payments). Please contact Jason Nelms with any questions at Jason.Nelms@. PARTNERS – Complete registration as follows:If using a PARTNER EXEMPTION – you may register online using the partner exemption code provided to your company representative. Any questions regarding your exemption code should be directed to the Partnership Chair, Ty Carson, at Ty.Carson@. If paying for attendance – Please register as conference attendees described herein.Please elect the sessions you plan to attend in order to ensure proper seating and a comfortable meeting environment.Meeting FeesMembersStudent MembersNon-MembersEarly Registration Fee$280.00 $70.00 $365.00 Late Fee (after July 22nd)$75.00 N/A$75.00 NCHFMA TopGolf Event Guest$50.00$50.00$50.00One Day Rate$140.00 $80.00 $175.00 Golf$75.00 $75.00 $75.00 NOTE: Buy 3 get 1 free (required on same registration)Full Registration fee includes all conference materials, continuing education credits, and refreshment breaks. Golf fees include greens fee and cart rental.Registration Refund PolicyCancellation requests made through August 1, 2019 will be 100% refundable. Cancellation requests between August 2nd and August 12th are subject to a $75.00 administrative fee. Registration cancellations on or after August 13th will not be refunded. If registrant cannot attend, substitutions are encouraged. Meeting Check-in and Late RegistrationMeeting registration will be held on Wednesday, August 21st from 8:00am to 4:00pm; on Thursday, August 22nd from 7:30am to 12:00pm; and on Friday, August 23rd from 7:30am to 12:30pm at the registration desk. If registering onsite a late fee of $75.00 will be assessed.Hotel ReservationsThe Hilton Myrtle Beach Resort, 10000 Beach Club Drive, Myrtle Beach, SC 29572, has reserved rooms for our group fromTuesday, August 20th, through Friday, August 23rd, at a special rate. The quoted sleeping room rates will be offered toattendees, based on availability of contracted room types, three days before and three days after the event dates.$179.00 per night plus taxes (Ocean View rooms at Hilton Myrtle Beach)$179.00 per night plus taxes (Two Bedroom Plantation Villa at Kingston Plantation); limited availability$317.00 per night plus taxes (Two Bedroom Oceanview at Royale Palms); limited availabilityCheck-in time is 4:00 pm; check-out time is 11:00 am.Dial 1-800-876-0010 and select either Hilton, Royale Palms, or Kingston Plantation. Provide the reservationist with group code“NCH” to receive the discounted rate. You may also register online by visiting the link below: complete the hotel registration no later than July 20, 2018 to be assured of the special rate.General Meeting InformationCPE CreditsNCHFMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through the web site: .Advanced Preparation:NonePresentation:group livePrerequisites:NoneCourse Levels: BasicRecommended CPE Credits:13.5 hoursPartner number: 132644Dress RecommendationsBusiness casual attire is appropriate for the entire meeting including meals and all other functions. Please feel free to wear casual attire for the evening outing at TopGolfPlanned Activities and Networking OpportunitiesTopGolf – Wednesday Evening Outing: We will begin the evening with a networking social with our Corporate Partners from 5:00pm to 6:30pm at the Hilton Myrtle Beach conference center. The evening will continue at the newly opened TopGolf center located at 2850 Robert M. Grissom Pkwy, Myrtle Beach, SC. We will have food, drinks and lots of golf balls to hit! We encourage everyone to dress comfortably in golf attire to enjoy the evening. Golf: Thursday August 22nd, Pine Lakes – The Granddaddy, tee times begin at 1:00pm. The course is located at 5603 Granddaddy Drive, Myrtle Beach, SC 29577. The cost per player is $75.00 and includes green fees, cart rental and two beers. Soft spikes only. Tournament format will be Captain’s Choice. See golf registration for additional details. Limit 40 Golfers. Boxed lunches will also be available at the conference center prior to departing the hotel for the golf course. Networking: Wednesday, August 21st and Thursday, August 22nd. A separate registration may be required at the conference to participate in the following activities:Wednesday, 5:00pm-5:30pm | New Member and Past President’s ReceptionWednesday, 5:00pm-6:30pm | Social with Corporate PartnersWednesday, 7:00pm-10:00pm | TopGolf OutingThursday, 1:00pm | Golf Tournament: Pine Lakes – The Granddaddy (separate registration)Thursday, 1:30pm | Beach Volleyball Tournament (sign up a registration) Dinner is on your own Thursday night.The Hilton Myrtle Beach has included the following benefits with your hotel registration:Basic guest WiFiFree self parkingComplimentary shuttle service throughout the resort and up to a 2 mile radius outside of the resortOne hour of tennis court time per dayAccess to Splash WaterparkAccess to Sport and Health ClubsChildren’s ActivitiesComplimentary local calls and toll free callsNew Member Meet and Greet with Chapter Leadership and Past PresidentsOn Wednesday, August 21st from 5:00 – 5:30pm new members are invited to a special meet and greet. All members who have joined or transferred to the chapter within the last year are encouraged to attend. You will have an opportunity to meet chapter leaders and Past Presidents, become familiar with our chapter and learn ways to be more active in the chapter.Corporate PartnersCorporate Partners provide tremendous support for our meetings. We like to recognize and thank them for their support. For your convenience, Platinum, Gold, and Silver corporate partner exhibits will be on display throughout the seminar. You will have the opportunity to network and meet with the partners during the following times: Wednesday, 11:45am | Lunch with Corporate PartnersWednesday, 5:00pm | Social with Corporate PartnersThursday, 7:00am | Breakfast with Corporate PartnersThursday, 12:15pm | Lunch with Corporate PartnersFriday, 7:00am | Breakfast with Corporate Partners Friday: Closing Remarks at 12:15 (Door prizes given away at this time)Please stop by and thank our Corporate Partners for their support!!For questions regarding the conference or the registration, please contact Jason Nelms by email at Jason.Nelms@; and for questions regarding partner related information or exhibitors, please contact Ty Carson at Ty.Carson@. Program AgendaTuesday August 20, 2019 2:00 – 3:00pProgram Council Conference PreparationPalisades East 1:00 – 3:00pNominating Committee MeetingAzalea 3:15 – 5:00pBoard MeetingDunes Ballroom 5:00 – 9:00pPartner Exhibit Set-upPalisades Ballroom Wednesday, August 21, 20198:00 – 4:00Registration is OpenRegistration Desk7:00 – 11:00Partner Exbibit Set-upPalisades Ballroom9:00 – 11:00Matrix MeetingPalisades G11:15 – 11:45Welcome, Announcements, and Partner RecognitionPalisades Ballroom11:45 – 12:30Lunch/Networking with Corporate PartnersPalisades Ballroom12:30 – 1:45General Session #1 Palisades BallroomPanel Discussion on the Innovative Uses of Technology in the Healthcare Sector Dr. Karen Meador, Managing Director – BDO USADr. Jai Patel, Chief of Pharmacology Research – Atrium HealthDr. Stuart Ginn, Medical Director – WakeMed InnovationsDr. Valerie Fernandez, Coding Integrity Manager – Duke HealthThis panel will explore new technologies and innovative programs that hospitals and health systems in the Carolinas and the US are implementing. Learn more about the genesis of Wakemed's drone medical package delivery program, the latest wearables in healthcare for patients, and cutting-edge pharmacogenomics in cancer treatment at Atrium Health.1:45 – 2:00Break with Partners2:00 – 3:15Concurrent SessionsClarifying The Agency Reporting ProcessPalisades GBrylan Gann, Managing Partner – Paragon Revenue GroupMany providers struggle with adequately tracking agency reporting and performance in a manner that fosters accountability, transparency and aids performance. This session will cover four important components which are crucial to clarifying and controlling the agency reporting process. First, we will review common collection report practices and explain why they don't tell the true picture. Second, we will consider how common agency reports can actually steer a provider in the wrong direction, unknowingly exacerbating a collection performance issue. Third, we will reveal the three pillars in collection reporting; demonstrating why these pillars, comprised of three crucial data points, must be present in every recovery comparison measurement in order to be useful. In most cases, this data is being supplied by providers currently to agencies but not being used which can hamper the agency accountability process. Lastly, we will consider the importance of "dialer integrity" reporting and why every hospital should be interested.ACA Requirements on Providers for Gender Identity Patients and the Operational Impacts.Palisades IElizabeth Richards, Division President RCM – Bolder HealthcareThis session will go over the requirements of the affordable care act specific to treating patients with respect to their Gender identity. The session will also cover practical concerns with this patient population, as well as an overview of a variety of litigations and actions nationally on this subject.Taking the Steps to Become Certified Healthcare Financial Professional (1 of 4)West AB (Hilton 2nd Floor)Chris Johnson, Atrium HealthBunnie Overby, Cone Health3:15 – 3:30Break with Partners3:30 – 4:45Concurrent SessionsWorksheet S-10 Here to Stay: A First Look at MAC S-10 AuditsPalisades GKyle Pennington, Client Relations Manager – Southwest ConsultingJeff Norman, Sr. Client Relations Manager – Southwest ConsultingThe accuracy of Worksheet S-10 reporting has never been more essential to hospitals because this data source will now be used as the sole source to drive nearly $8.5 billion in provider reimbursement, and for the first time, has undergone extensive MAC audits. With this in mind, hospitals must not only take a renewed look at how Uncompensated Care costs are calculated and documented to qualify for their share of Medicare DSH UC payments but also verify their S-10 reporting is accurate and can withstand all MAC audit requirements. Join us as we review our recent participation in S-10 audits across multiple MAC jurisdictions. Significant time will be spent on audits and best practices for completing cost report Worksheet S-10 in accordance with the cost report instructions and audit expectations.Considerations of Pricing TransparencyPalisades IAshely Sanders, Regional Vice President – ParallonKyle Harper, Vice President - ParallonThe healthcare industry is playing catch-up with the retail and service industries that currently provide an instant customer experience where offerings, detailed descriptions, reviews and prices are available at the click of your fingertips. As our industry shifts to meet the needs of the healthcare consumerism philosophy, hospitals must adopt digital patient engagement tools to not only meet compliance, but to help patients make educated decisions about their medical care. But, it’s not as simple as just posting a “menu” of your most frequent procedures and charge master on your hospital’s website. As revenue cycle leaders, we are doing a disservice if the information available online is not easily accessible or easily understood – it has to be quick to navigate, trustworthy and useful for it to be effective. Because the overall end goal of pricing transparency laws are to ultimately lower the cost of care, we need to empower patients by unfolding the complex narrative describing the relationship between affordability and high-quality care. In this session, we will be discussing the existing federal regulations, how states are beginning to address price transparency, what challenges organizations are currently facing and best practices to overcome obstacles that you can implement at your own healthcare system. Taking the Steps to Become Certified Healthcare Financial Professional (2 of 4)West AB (Hilton 2nd Floor)Chris Johnson, Atrium HealthBunnie Overby, Cone Health5:00 – 5:30New Member and Past President’s ReceptionThe Plaza5:00 – 6:30Social with Corporate PartnersPalisades Ballroom7:00 – 10:00Tee It Up at TopGolfTopGolf Myrtle BeachThursday, August 22, 20197:00 - 8:00Breakfast/Networking with Corporate PartnersPalisades Ballroom7:30 – 12:00Registration is OpenRegistration Desk8:00 – 9:15General Session #2 Palisades BallroomNorth Carolina Legislative UpdateThe Honorable Donny LambethNorth Carolina House of RepresentativesDon’t miss this opportunity to meet and interact with the Representative Donny Lambeth. Representative Lambeth will provide an update from the North Carolina House of Representatives and share his thoughts on what will be impacting healthcare in 2019. This will include any legislative action taken by the NC House of Representatives and the impact on the healthcare landscape. Additionally, he will discuss any pending Legislative action by the NC House of Representatives and any proposed impact on healthcare.9:15 – 9:30Break with Partners9:30 – 10:45General Session #3 Palisades BallroomStarting with Culture, Ending with Results!? A front to back strategy to accelerate cash, improve Profit - Loss, and make it stick.” Patrick McDermott, Vice President Revenue Cycle – Sutter HealthMichele S. Sutherland, CEO – Velocity Made Good Healthcare Consultants, Inc.In this session you will learn from an industry leader on the practical techniques to lead culture, reduce resistance and drive faster more durable results. This will include the front desk working together with the back desk to reduce rework, waste and cost. During the session we will share two case studies which illustrate what works and the lessons learned. We will also discuss 10 quick hits for cash flow acceleration and the top 5 levers to pull for P&L impacts.10:45 – 11:00Break with Partners11:00 – 12:15Concurrent SessionsHow Automation Improves Patient Access FunctionsPalisades GStephen Benz, Experian HealthHealth systems that see the correlation between the patient’s payment experience and their organization’s brand will ultimately be the ones to succeed. Personalizing the financial experience for patients gives any healthcare organization a more competitive edge. It also generates consumer loyalty by offering a more enjoyable experience. Healthcare providers often go to extraordinary measures to treat a patient uniquely, but billing-related issues frequently muddle that positive experience. In this session, you will learn how to implement a price estimator tool that is patient-friendly and meets most state transparency requirements. You will also learn how to provide staff training and education to ensure adoption of estimates. We will discuss benchmarks and determine ROI and success rates of this program.Patient EngagementPalisades IJohn Talaga, General Manager – Flywire HealthPansy Gabbard, Business Officer Director – Lake Charles Memorial HealthImproving Patient Engagement and the Patient Financial Experience - Rising levels of patient out-of-pocket expenses is having a major impact at most health systems in the US. Patient balances, in many cases, are the third largest payer for health systems now. Providers must engage with patients earlier in the process and in new ways that make things easier for thier patients. This session will look at ways that revenue cycle leaders can be more proactive when engaging with patients, and how they can improve the "financial experience" for their patients.Taking the Steps to Become Certified Healthcare Financial Professional (3 of 4)West AB (Hilton 2nd Floor)Chris Johnson, Atrium HealthBunnie Overby, Cone Health12:15 – 1:15Lunch/Networking with Corporate Partners1:15 untilPlanned Activities and Networking OpportunitiesDinner on Your OwnFriday, August 23, 20197:00 - 8:00Breakfast/Networking with Corporate PartnersPalisades Ballroom7:30 – 12:30Registration is OpenRegistration Desk8:00 – 9:15Concurrent SessionsTackling the Issue of Multiple Business PartnersPalisades GBrian Kroll, Senior Sales Executive – Accelerated Management SolutionsThis presentation will help show providers/hospitals how to maximize the relationships you have with external revenue cycle partners and to grow the relationship into one that maximizes your recoveries and helps you monitor performance and evaluate each business partner.Financial Considerations in Healthcare Emergency ManagementPalisades IJoseph “Jody” Moore, Senior Director – Advanced Home CareThis session will provide an overview of financial considerations in healthcare emergency management. This will include operational budget considerations along with financial tracking needs during an actual incident to facilitate potential FEMA reimbursement. We will discuss the minimum requirements to prepare and submit FEMA Reimbursement post incident along with the key preparatory actions to take to better prepare for a critical incident.Taking the Steps to Become Certified Healthcare Financial Professional (4 of 4)West AB (Hilton 2nd Floor)Chris Johnson, Atrium HealthBunnie Overby, Cone Health9:15 – 9:30Break with Partners9:30 – 10:45General Session #4 Palisades BallroomNorth Carolina Medicaid Reform Discussion Curtis VenablePrincipal – Ott, Cone, & RedpathThis session will focus on North Carolina’s current transition to Medicaid Managed Care, which will cover a significant number of the State’s Medicaid beneficiaries. At stake in this transition is the administration of over $30 billion over five years and coverage for 1.6 million individuals. In this session we will review and discuss the current the timeline for the implementation process. We will also outline the concerns and possible risks providers/hospitals should have related to the implementation of the program. Additionally, we will outline the possible impacts on providers/hospitals and the Medicaid beneficiaries. 10:45 – 11:00Break with Partners11:00 – 12:15General Session #5 Palisades BallroomHold Your Own G. Patrick GriffinAuthor of “Hold Your Corner” and Creator of The HARP MethodWith a 20+ year career in healthcare, Mr. Griffin discusses The HARP Method principles which are outlined in his book, “Hold Your Corner.” These core leadership values originated from his father and been a cornerstone for his own personal growth and 20+ years in leadership. During this session, you will learn key leadership strategies to help healthcare leaders lead through the constant change in revenue cycle management. You will also learn how to build high-performing and engaged teams.12:15 – 12:30Closing Remarks and Door Prizes12:30 Corporate Partner Exhibit Breakdown ................
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