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Job Title:Jet SAM Salary Range: TBDStatus:Full time – salary exemptDepartment: 360 – Aircraft ServicesReports To:Director of Aircraft ServicesEdited Last:December 3, 2014SUMMARY: Responsible for generating proposals requested by existing facility customers and Regional Sales Managers in support of Jet Sales. KNOWLEDGE, SKILLS & ABILITIES: Must possess a working knowledge of business aviation, maintenance, manufacturers, and marketplace trends.Must possess specific knowledge on the Falcon, Challenger, Citation & Hawker airframes.Strong customer service aptitude as measured by the Brooks Group assessmentPossess an ability to work in fast-pace and occasionally stressful environment while maintaining a high degree of flexibility, accuracy, and attention to detail.Must be able to handle multiple projects simultaneously: possess thorough organization to ensure that all details of each ongoing project are followed through and managed correctly. Must have MS Office experience including the creation of spreadsheets, quotes/customer letters, databases, and reports (Excel and Word).? Experience or ability to thoroughly learn CRM software, such as ? Routinely use as a CRM toolAbility to work well with others in different departments, even when challenges arise (schedule, budget, etc.)Possess a solid understanding of aircraft maintenance, avionics and/or interior and aftermarket upgrades in turboprop aircraft.? Should hold excellent initiative and judgment to make recommendations for improvements in our processes and product offerings.?? Individual will need to be assertive with vendors, and be able to effectively deal with demanding customers.Must be willing to undertake new responsibilities as business needs change.Presents self professionally and courteously with internal and external customers.Strong communication skills in person, telephone, and in writing.The successful candidate will play a key role in developing strong relationships with new and existing customersFamiliarity with contact management programs (i.e. ACT, Outlook, etc.)RESPONSIBILITIES:Generate sales opportunities through verbal telephone and written communications with existing customer base for their airframe.Support Western Aircraft Regional Sales Managers in selling MRO services to existing and new customers by providing quotes and facility related MRO service information (manpower availability, technical capability, etc).Set up new customer accounts and complete appropriate credit checks.Collect deposit payment from existing customers through arrival date of aircraft.Act as liaison with existing customers during sold opportunities planning phase through aircraft arrival.Maintains aircraft status and customer information files in CRM and/or other formats in order to identify and support timely pursuit of opportunities and earn customer business.Coordinate with other functions to assemble MRO work package/statement of work including items such as maintenance due list, aircraft technical baseline configuration, functionality/integration needs/features for new systems/installation in a manner that supports quoting requirements. Create quotes using Corridor.Researches SOW items to best meet customer needs. Coordinates interior and avionics components with the proper Sales Specialist.Proactively stays current on Maintenance, Avionics, Interior and competitive trends to help up sell/create solutions for existing customers.Maintain a high level of customer service by responding quickly to customer questions and quote inquiries Increase the value of the average work order for turboprops by selling upgrades and improvements to the operators, especially in interior and avionics areas.Track quotes and sales activities; prepare periodic sales reports showing sales volume and potential opportunities.Work effectively and proactively with Technical Services to ensure quotes are accurate, and skills/capabilities are present to handle the projects at municate effectively and proactively with WAI Scheduler to ensure labor resources are available for required work.? Proactively collaborate with Scheduler and Service Managers as needed when challenges arise. Acts as back up to Turbo Prop Sales Account Manager on an as needed basis. Meet and greet Jet operators when they deliver aircraft for services.? Provide tours, and utilize time to get to know operator in person and potentially upsell.?Provide updated marketing material and website information to Sales and Marketing Coordinator as needed to educate operators on the latest news at Western.? Continually improve our presence to customers via marketing material and educational pieces.Attend sales meetings and scheduling meetings and proactively provide input to scheduling issues (understand how flexible some customers may be to alter schedule, brainstorm how to fill empty slots, etc).Act as liaison between Sales Department and Operations departments to rectify customer issues, create quotes, assist Planning DepartmentTake initiative: search for continual growth and learning on jet aircraft and recommend/help implement ways to develop new and better programs for our customers’ satisfaction.? Handle paperwork in a timely and accurate manner (expense reports, quote requests, reports, etc.)? Summarize quarterly results in agreed-upon measured areas for coaching discussions with direct manager.Support customer satisfaction feedback collection efforts and post departure open item resolutions as applicable.Able to travel occasionally.Performs other duties as assignedEDUCATION/ EXPERIENCE:Bachelor’s degree in Business or an aviation-related study strongly preferred.? Otherwise four years equivalent working experience in the aircraft industryAirframe and Powerplant (A&P) preferred.Five (5) years of aircraft maintenance experience preferred.Three (3) years of aviation services representation or sales experience preferred.BEHAVIORS:Displays professional appearance and demeanor at all timesAbility to work independently and as part of a teamGood problem solving skills must be demonstrated with good follow-through required on communication Able to handle change and deadlines wellMust be organized and detail orientedCustomer focused/Service OrientedPositive attitude OTHER:Pass pre-employment drug screen Pass pre-employment background checkTake Brooks Sales Assessment and successfully demonstrate inside sales capabilityAbility to obtain Airport Issued security badgeValid Driver’s LicenseWORK ENVIRONMENT:Work is performed in an office environment with minimal noise level. The employee is frequently subject to inside environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.Requires sitting at a desk for long periods of time, up to 8 hours At times, may be subject to aircraft hangar environment with moderate noise level.This position requires occasional fieldwork; the employee is exposed to outdoor weather and industrial type noise conditions Constantly requires clear vision to read printed materials and computer screen to accomplish workFrequent standing, sitting and walking – often for extended periods of timeConstantly requires repetitive movement of the wrist, hands, and/or fingers.Constantly requires sufficient personal mobility and physical reflexes which permits the employee to function in a general office environment to accomplish tasks.Constantly requires clarity of speech and hearing, which permits the employee to communicate effectively.Employee may be required to travel on commercial airlines, adhering to TSA screening procedures in effect at time and location of travel.ESSENTIAL FUNCTIONS:Assembles MRO work package/statement of work including items such as maintenance due list, aircraft technical baseline configuration, functionality/integration needs/features for new systems/installation in a manner that supports quoting requirements. Create quotes using Corridor. ................
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