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|2. |__________ thinking is based on these three concepts: |

| | |

| |All work occurs in a system of interconnected processes. |

| |All processes have variation. |

| |Understanding variation and reducing variation are important keys to success. |

| | |

| |Statistical |

| |Qualitative |

| |Geometric |

| |Numerical |

| |Arithmetical |

|3. |In business, decisions need to be made based on: |

| | |

| |gut instinct |

| |perception |

| |data |

| |intuition |

| |superstition |

|4. |Producer’s risk is a: |

| | |

| |Type I error |

| |Type S error |

| |Type II error |

| |geometric error |

| |qualitative error |

|7. Two types of process variation commonly occur. These are: |

| |

|proactive and reactive |

|subjective and objective |

|silent and loud |

|random and nonrandom |

|outward and inward |

|8. __________ variation is centered on the mean and occurs with a consistent amount of dispersion. |

| |

|Nonrandom |

|Consistent |

|Systematic |

|Deliberate |

|Random |

|9. Random variation is referred to as __________. |

| |

|uncontrolled variation |

|controlled variation |

|deliberate variation |

|consistent variation |

|systematic variation |

|10. |__________ or “special cause” variation results from some event. |

| | |

| |Chance |

| |Nonrandom |

| |Arbitrary |

| |Casual |

| |Random |

|11. |Process _________ means that the variation we observe in the process is random variation (common cause) and|

| |not nonrandom variation (special or assignable causes). |

| | |

| |instability |

| |volatility |

| |flux |

| |insecurity |

| |stability |

|12. |Process stability means that the variation we observe in the process is: |

| | |

| |chance variation |

| |arbitrary variation |

| |random variation |

| |casual variation |

| |nonrandom variation |

|13. |To determine process stability, we use: |

| | |

| |stability charts |

| |procedure charts |

| |progression graphs |

| |process charts |

| |check sheets |

|15. |To ensure that processes are stable, data are gathered in: |

| | |

| |batches |

| |populations |

| |samples |

| |lots |

| |sets |

|16. |Which of the following is not one of the alternative names for 100% samples: |

| | |

| |screening samples |

| |sorting samples |

| |rectifying samples |

| |detailing samples |

| |synthesizing samples |

|17. |Screening samples, sorting samples, rectifying samples, and detailing samples are alternatives names for: |

| | |

| |100% samples |

| |nonrandom samples |

| |random samples |

| |50% samples |

| |5% samples |

|23. A(n) __________ is a continuous measurement such as weight, height, or volume. |

| |

|variable |

|attribute |

|trait |

|element |

|feature |

|24. A(n) __________ is the result of a binomial process that results in an either-or-situation. |

| |

|variable |

|quality |

|trait |

|attribute |

|element |

|25. Which of the following is an example of an attribute? |

| |

|s (standard deviation) |

|R (range) |

|P (proportion defective) |

|MR (moving range) |

|X (process population average) |

|27. |X (process population average), R (range), and s (standard deviation) are examples of: |

| | |

| |attributes |

| |variables |

| |elements |

| |traits |

| |qualities |

|28. |P (proportion defective), np (number defective), C (number conforming) and U (number nonconforming) are |

| |examples of: |

| | |

| |qualities |

| |traits |

| |elements |

| |variables |

| |attributes |

|29. |The __________ states that when we plot the sample means, the distribution approximates a normal |

| |distribution. |

| | |

| |central limit theorem |

| |cause and effect theorem |

| |conformance theorem |

| |evaluation theorem |

| |performance theorem |

|31. |The __________ aides us in monitoring the process mean or average. |

| | |

| | |

| |X-bar chart |

| |R chart |

| |C chart |

| |Y chart |

| |A chart |

|32. |The _________ chart is used in monitoring process dispersion. |

| | |

| |A chart |

| |Y chart |

| |C chart |

| |R chart |

| |X chart |

|33. |The X-bar chart is a process chart used to monitor the __________ of the characteristic being measured. |

| | |

| |range |

| |average |

| |mode |

| |variety |

| |parameters |

|34. |The R chart is used to monitor the __________ of the process. |

| | |

| |dispersion |

| |mean |

| |assortment |

| |distribution |

| |parameters |

|37. |In situations where it is not possible to draw samples, __________ are appropriate. |

| | |

| |X and MR charts |

| |R and p charts |

| |np and X charts |

| |c and u charts |

| |p and MR charts |

|38. |A __________ chart is used when data are geometrically distributed, and __________ charts are useful when |

| |data are hypergeometrically distributed. |

| | |

| |p, c |

| |u, c |

| |x, MR |

| |h, c |

| |g, h |

|39. |The __________ is used in place of the R chart when a more sensitive chart is desired. |

| | |

| |s chart |

| |X chart |

| |np chart |

| |u chart |

| |c chart |

| | |

| | |

| | |

| | |

|52. |__________ refers to the ability of a process to produce a product that meets specifications. |

| | |

| |Procedure potential |

| |Method aptitude |

| |Content capability |

| |Process capability |

| |Method potential |

|53. |World-class levels of process capability are measured by __________ defect levels. |

| | |

| |parts per million |

| |parts per hundred thousand |

| |parts per ten thousand |

| |parts per thousand |

| |parts per hundred |

|54. |Six sigma is a design program that emphasizes engineering parts to that they are highly: |

| | |

| |flexible |

| |capable |

| |malleable |

| |colorful |

| |ornate |

|47. |A machine shop owner wishes to monitor the diameter of an engine boring operation where the piston bore |

| |should be 4.25”. He obtains 8 samples of 5 and records the following data. What should the upper and |

| |lower control limits be for an R chart? |

| | |

| |Sample # |

| |1 2 3 4 5 6 7 8 |

| |5.1 4.7 4.3 4.6 4.6 4.8 4.9 4.3 |

| |4.4 4.5 4.6 4.4 4.3 4.3 5.1 4.8 |

| |4.7 4.9 4.4 5 4.7 4.8 4.5 5 |

| |4.9 5.1 4.6 4.9 5 5 4.6 4.7 |

| |4.9 5.2 4.9 4.7 4.7 4.3 4.7 5.2 |

| | |

| |A. (5.00, 8.00)) |

| |B. (-1.50, 1.50) |

| |C. (4.33, 5.12) |

| |D. (0.00, 1.45) |

| |E. (-5.10, 5.10) |

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