Sharpcomp.com



      Gabor Keri – cv      

DUNTON, BEDFORDSHIRE, ENGLAND, SG18 8RX MOBILE: +44 (0) 7746 799-918

E-mail: gabor.keri@xy- Web: xy-

 Linked in : uk.in/kerigabor

● NATIONALITY British and Hungarian ● Available - for interview 2-3 days

● LOCATION flexible ● AVAILABLE - for next role 1 week

● Transport own vehicle, clean drivers’ licence

Senior INFRASTRUCTURE ENGINEER, DATA Analyst

PROFILE

I AM CONSIDERED AN EXPERIENCED ENGINEER, FACILITATING MY PEERS WORKING ON A WIDE RANGE OF DIVERSE TECHNOLOGY SECTORS. THE IT IS MY REAL PASSION ESPECIALLY DATA ANALYSIS AND ADVANCED EXCEL. I HAVE A STRONG ATTENTION TO DETAIL AND WITH A PROCESS DRIVEN, METHODICAL TROUBLESHOOTING APPROACH, I CAN WORK STREAM, OR PREPARE ITIL CHANGE FLOWCHARTING WITH A DEVELOPER/CHESS MIND-SET. ADVANCING NEW TECHNOLOGIES, REPORTING WHEREVER POSSIBLE IN DIAGRAMMATIC PRESENTATIONS. WHILST CONFIDENT IN OWNERSHIP OF ISSUES, BALANCING ESCALATING APPROPRIATELY SERVICE REQUESTS, I CAN REMAIN DETACHED AND TEAM-BUILD. ENJOY COMMUNICATING ACROSS DEPARTMENTAL BOUNDARIES, TO ENSURE COLLABORATION, EFFICIENCY AND SERVICE EXCELLENCE.

Core Skills

● INFRASTRUCTURE ENGINEERING ● WINTEL ● MICROSOFT ● RELEASE MANAGEMENT

● Scripting ● Virtualisation ● Citrix ● IT Management

● Server-, Desktop Support ● VMware ● Cisco ● Project Management

● Data Analysis ● Active Directory ● Networking ● Change Management

● Advanced Excel ● Backup ● MCP ● 3rd Party Management

● SQL ● CommVault ● MCTS ● Cloud (AWS, GCP, Azure, O365)

Soft Skill

● CLIENT FIRST – WHITE GLOVE APPROACH ● STRAIGHT FORWARD ● HONEST AND TRANSPARENT ● EAGER TO HELP

● conscientious on time management ● developer/chess mind-set ● analytical and investigative ● thorough

Employment History

DEC 2021 – PRESENT QUALCOM /DUBLIN / IRELAND

permanent Senior Infrastructure Engineer – (3rd level)

Qualcom is a medium-sized MSP. They got about six-seven hundred small-medium and large clients from many different sectors in Northern Ireland and the Republic of Ireland. I have joined them as a senior 3rd line technician and working fully remotely from my UK-based home.

● Providing remote support to various clients, mainly on 3rd level. (i.e. no further in-house escalations)

● Support server, network, Office 365 functions, Azure Sync both on premises and on the cloud (Azure) at the senior level.

● Advanced troubleshooting and root cause analysis on servers and network on all levels, all features, even on legacy MS version or Linux if necessary; or backup/restore if needed; registry hacking, if that’s the way to solve the glitches.

● Liaise with 3rd party’s and main vendors as necessary.

● Support as 24x7 L3 on-call engineer once a month.

● Mentoring/Supporting 2nd and 1st line more junior colleagues.

SUCCESSES & NEW SKILLS:

● Coaching/mentoring/supporting new 3rd line colleagues, allowing them to pick up all the necessary skills within a few weeks only.

● Proactively support monitoring and process automation by written scripts (Powershell).

Oct 2021 – Nov 2021 KCS /Chesham / England

2 months temp contract Senior Systems Engineer – (1st - 3rd level)

KCS is a medium-sized MSP with over a few hundred small-medium and some large end clients from many different sectors (incl education, public, health, legal, media etc.)

● Providing ITIL based support to a variety of clients both on-site and remote on all levels (1st - 3rd).

● Building, installing and maintaining client, server and network devices on both on-prem and in the cloud.

● Advanced troubleshooting and root cause analysis on more complex issues.

● Liaise with 3rd party’s and main sw/hw vendors as necessary.

SUCCESSES & NEW SKILLS:

● implementing various scripts for automating O365 tasks - saving plenty of time for both clients and the company.

Jun 2020 – Sep 2021 Computacenter /Hatfield / England

4 months Senior Infrastructure Engineer, Data Analyst – (3rd level)

Computacenter British multinational giant is Europe’s leading independent IT services provider based in Hatfield. They have over 17000 employees worldwide and listed on the London Stock Exchange and on the FTSE 250 Index.

● Performing, monitoring, maintaining and trouble-shooting VMware VSphere 6.5 and 6.7 environments.

● Implementing various tools using PowerShell scripting, LDAP and SQL querying.

● Regularly gathering data from the infrastructure RVTools, PowerSheell, SharePoint focused on VMware and VEEAM and asset database, and then data-mining them using the own built SQL database for elevating the intelligence from the collected data.

● Fetching data from various sources including Azure and on prem AD, VMware, Dell and Netap storages for many different ways (macros, Powershell, relavant CLI etc) for get enough data modelling various aspects of the infrastructure.

● Supporting backup migration proeject from TSM (Tivoli Storage Manager) to Veeam (Veeam Backup and Replication) as Veeam SME

NEW SKILLS:

● Learning a lot about Cisco ACI and networking while testing port level communication on servers.

Sep 2020 – Mar 2021 PROVENTION – Milton Keynes / England

6 months contract Cyber Security Analyst – (1st/2nd level)

Provention is a small cybersecurity company. Joined to them to “Learn while serve” basis to keep evolving my skills on the security field.

● Performed infrastructure, internet, network and cloud security threat and vulnerability risk assessments for the new clients.

SUCCESS & NEW SKILLS:

● Helped to identify high profile vulnerabilities and investigated or addressed the clients, how they can remediate them.

Mar 2020 – Aug 2020 SOGETI part of Capgemini / Liberty Mutual Group – Dublin / Ireland

6 months contract Infrastructure European Team Lead – (MNG level)

Sogeti is the Technology and Engineering Services Division of Capgemini. Their client Liberty decided to outsource their European IT to Sogeti.

I joined to them at the beginning of the transition to lead the infrastructure team for the WEM (Western European Market).

● Leading all the DBaaS tower activity, and shadow leading AWS cloud services including all the projects

● Proposing improvements to the management, including translating complex technical documents to non-technical peoples.

● Bridging Sogeti and Liberty representing the service company to the client on each level including P1-P2 high-level events.

SUCCESSES & NEW SKILLS:

● Leading/mentoring onshore and off-shore teams (DbaaS tower lead, AWS Cloud shadow tower lead)

● Facilitating communication between off-shore team and the client; also being the SPOC for the client.

Aug 2019 – Feb 2020 M&S (Marks and Spencer) /HQ Uxbridge / England

7 months contract Senior Infrastructure Engineer / Cyber Security Consultant – (4th level)

Marks and Spencer Group plc (commonly abbreviated as M&S) is a major British multinational retailer with headquarters in London.

● Investigating to improve M&S’s infrastructure security posture by assessed the maturity, efficiency and coverage of the existing control landscape and identifying and uplifting areas that require improvement.

● Performed Enterprise level O365 and AD assessment with detailed reports to both stakeholders’ and technical peoples’ levels.

SUCCESSES & NEW SKILLS:

● Spotted on several critical issues during AD assessment. Then some of my recommendations were successfully implemented.

Nov 2019 – Feb 2020 GMG (Gravity Media Group)/HQ Watford / England

4 months contract Senior Support Engineer – (1st – 3rd level)

Gravity Media Group is a global leader in broadcast solutions formed by established broadcast and production facilities.

● Leadership, mentoring and support to 1st-2nd Line.

● Assist with effective planning and development of IT infrastructure.

● Advanced troubleshooting and root cause analysis.

● Liaise with 3rd party’s and vendors as necessary.

SUCCESSES & NEW SKILLS:

● VIP user support to senior management.

● Support server, network, Office 365 functions at both on premises and on the cloud (Azure) at senior level (worldwide).

● Proactively support monitoring and process automations by written scripts (Powershell).

Nov 2018 – Jul 2019 Domino UK/HQ  Bar Hill / England

9 months contract 3rd line Infrastructure Support Technician – (3rd level)

Domino Printing UK is the HQ of the Domino Group operates in over 120 countries, that is an autonomous division of Brother Industries Limited.

● Performed, monitored, maintained and trouble-shooted mixed version VMware VSphere 5.5 and 6.5 environments.

● Performed VMTools installation and general maintenance on cross OS platforms incl. various Linux distributions (Ubuntu, RHEL, Debian).

● Implemented various tools using PowerShell scripting, LDAP and SQL querying.

● Regularly gathered data from the infrastructure focused on VMware and Netapp storage and then data-mined them using the own built SQL database for elevating the intelligence from the collected data.

● Developed and maintained installation and configuration procedures. Contributed to and maintained system standards.

● Performed daily system monitoring; verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing/verifying system and application logs.

● Liaised with 3rd parties as necessary.

● Adhered to Domino Change Control Procedures.

SUCCESSES & NEW SKILLS:

● Planned SMART approach for cross-platform VMware migrations then successfully implemented; 165 VMs from 5.5 to 6.5.

● Performed Netapp storage capacity monitoring and kicks actions as necessary for keeping the aggregates capacities on a healthy level.

● Significantly reduced the overall used storage capacity by maintaining and implementing accurate storage policies enterprise level and saved the upgrade costs for additional arrays that the company’s what 3rd party tried to sell to them.

● Planned, implemented and documented PMP (Password Manager Pro) Manage Engine solution.

● Successfully fixed a business critically important complex and large legacy VM for the company then managed to migrate from VMware VSphere 5.5 to 6.5 environments with no datalink between the environments.

Nov 2017 – Jun 2018 RUK (Ramsay Health Care) Bedford / England

7.5 months contract 3rd line Infrastructure Support Technician – (3rd level)

Ramsay Health Care is a global private hospital group operating over 220 hospitals and day surgery facilities across AU, the UK, Indonesia and France.

● Investigate incidents/problems with all supported applications/hardware and determine the appropriate course of action for resolution.

● Support of the operational solutions, performance monitoring across all strategic platforms, databases, networks, and other services.

● Providing technical documentation for all IT systems as required including for none technical stakeholders.

● Administered and maintained the Citrix XenApp and XenDesktop environment (~2500 users).

SUCCESSES & NEW SKILLS:

● Designed SolarWinds Orion solution for nationwide monitoring of the multisided enterprise. (10k+ nodes; NPM, SAM, NCM)

May 2017 – Oct 2017 WHITELITE Budapest / Hungary

6 months contract Senior Infrastructure/Data Analyst – (3rd/4th level)

Whitelite is a Hungarian middle size service company specialised to public sector.

Client A - (Ministry of ### public sector)

●   Maintained and Migrated on premises Exchange to Office365

● Analysed and created proposals for further possible cloud migrations to both AWS and GCP (Google Cloud Platform).

Client B - (Ministry of ### public sector, jurisdiction)

● Successfully helped troubleshooting/redesigning recently failed attempt of a large scale SCCM 2012R2 deployment Win10 to 10k end devices.

SUCCESSES & NEW SKILLS:

●   Client A; Implemented Office 365 to the end clients for one of the service company’s major clients; (4000+ users).

● Client B; Analysed mixed kind/type of data and created lots of reports and charts for another major client, to support successful data retrieving.

Aug 2016 – May 2017 COILLTE Newtownmountkennedy / Ireland [ kəiltə ] means: “forests/woods” in Irish Gaelic

9.5 months contract Solutions Implementer ( Release Manager, Infrstructure Leader – (3rd/4th level)

Joined to FMS (Forestry Management System) project to Coillte, that is a publicly owned but privately managed Irish forestry company.

● Liaise with vendors, QA team, developers, 3rd party service providers and other stakeholders in the development of regular release meetings or ad-hoc test plans, source code managements and other necessary configurations.

● Provide 3rd level support during the transition of new apps/services to ICT support teams, developers and other stakeholders.

● Produce technical documentation for solutions to agreed standards.

● Maintained the FMS part for Citrix XenApp and XenDesktop for 5000+ users

SUCCESSES:

● Promoted to Release Manager having devised a semi-automated system to reduce 8-10 hrs extremely complex migration process to 20 minutes. This allowed the business to have 1-2 releases per weeks instead of having 1-2 releases per each month. This allowed to speed up the FMS project significantly and to achieve the goal 4 month earlier than planned. After the promotion I have had the same technical position in the same environment with much more duties and responsibilities.

● Develop new solutions based on requirements and in line with Enterprise Architecture for either in-house or outsourced development.

Feb 2016 – Jul 2016 CMBR (Cambridge Fire & Rescue Service) Cambridge / England

6 months contract Senior Infrastructure Engineer – (3rd level)

Both Bedfordshire and Cambridgeshire fire and rescue services IT infrastructure managed from Cambourne ICT Shared services.

● Proactive monitoring, maintenance, troubleshooting on all level of both counties’ infrastructures.

● Provided out of hours emergency call supports on a rota basis (24 x 7 x 365).

SUCCESSES:

● Investigate and resolve all reported incidents and problems associated with the ICT infrastructure in line with SLA. Closed 850 P1-P4 tickets in 6 months with over 90% satisfactory rate; in a fairly complex and hectic emergency environment.

Mar 2015 – Dec 2015 SSE (Scottish & Southern Energy) Havant / England

10 months contract 3rd line Windows Infrastructure Engineer – (3rd/4th level)

SSE is a Scottish headquartered multinational energy company, that one of the greatest well known utility provider in the UK.

● Deep structure investigations by Enterprise level analysis of their Active Directory environments

● Produce high level reports, analysis, fully itemised AD reports used various tools like power-shell scripts, SQL scripts and Excel

● Active Directory privileged accounts and groups Audit and Security remediation including

● Identify all privileged accounts and groups / especially service accounts / in all child and sister domains and owners

● Ensure all accounts meet with the security policy / issue changes as necessary through proper changes to minimise business impacts

SUCCESSES & NEW SKILLS:

● Built a database enabling the feeding of information and resources to the management team

● Services secured to remediate as many security issues as possible and implement tools enabling the delivery of high level, detailed security reports to comply with financial regulations

● Built my own tool; i.e. Planed and implement SQL database for all the various analysis, as well as for the captured events from privileged accounts usage. Then used this tool to identify privileged service accounts’ footage through enterprise level for standardise or disable them. Managed to secure/remediate/document 95% of the 1800 accounts with no impact to any business successfully within 4 months in a large and greatly fragmented, complex environment (2 forest, 14 domains, 100 DCs).

Jun 2014 – Feb 2015 SANTANDER Milton Keynes / England

9 months contract 3rd line Vmware/Wintel Server Analyst – (3rd/4th level)

Wintel UK is a department of Produban UK that is a member of the well-known SANTANDER giant bank group.

● Monitor, maintain, troubleshoot VMware infrastructure including dealing with HW issues involved vendors and changes requests

● Implementation of new Windows services and related Infrastructure supporting business applications

● Problem solving and resolution of complex Windows server infrastructure issues, working closely with vendors and business stakeholders following ITIL change management.

● Monitor, maintain, implement and support LAN/WAN connections. (incl. switches, routers, troubleshooting and network analysis.)

SUCCESSES:

● Recruited to deal with proactive checks and fix-ups on both VMware and Wintel Infrastructures

● Supported 2 large relocations, one from Spain to the UK and one nationally for UK datacentres

● Dealt with 14,000 VMware hosts covering a portfolio of issues and configured environments

Oct 2013 – May 2014 KIER Tempsford / England

8 months contract Infrastructure Server Consultant – (4th level)

Kier Group plc is British leading architecture and construction, services and property group, well known nationwide.

● Deep structure investigations at both companies and analysis of their AD and Exchange environments

● Produced high level reports, analysis, fully itemised AD reports used power-shell scripts, SQL scripts, Excel

● Produced Complex high level fully detailed infrastructure hierarchy Visio diagrams

SUCCESSES:

● Lead analysis checks and audits following acquisition of May Gurney and subsequent system migration in highly sensitive infrastructure changes

Jan 2013 – Sep 2013 GETRONICS Milton Keynes / England

8.5 months contract Wintel Server Engineer ( Backup Manager – (3rd level)

Getronics is a Dutch headquartered ICT services business with approximately 4,000 employees across Europe, Asia Pacific, and Latin America.

● remote support to back end issues for Getronics’ clients on (2nd-3rd level) and also ensure resolutions for any other appearing issues from the Wintel team’s massive streaming queue

● Large clients example: -Subsea7, -RAC, -Clarks, -SaaS, -P&O, -Gatwick, -Barclays, -Iceland, -KCL, -Superdrug, -SitUpTV etc...

SUCCESSES:

● After 3 months I been promoted to Backup Manager having devised an automated system to reduce an 8 hour backup server compilation data report down to 30 minutes and requested to train a team

Aug 2012 – Dec 2012 BIO-RAD Hemel Hempstead / England

4.5 months contract Infrastructure Engineer – (3rd level)

Bio-Rad, is an American medical chemical products specialist on life science research and clinical diagnostics market.

● installing ESXi 5.0 VMware hosts and also installing all the relevant new servers to cover each functions per site.

● migrating the data with all the necessary setups in AD, and permissions on folder level, and dealing with the local management

SUCCESSES:

● Solus role was migrating European branch systems and virtualising classical physical environments – EMEA areas (SE,NO,DK,FI,NL,BE,ZA).

Aug 2011 – Jul 2012 INGEUS London / England

1 year contract Infrastructure Support Engineer/ Technician – (3rd level)

Ingeus is a British-based, Australian provider of employment and health programmes, services for young people, training and skills support.

● Maintained Active Directory and implement AD group policies

● Maintained Windows 2003/2008R2 File, Print Servers and Domain Controllers including all roles and features

● Installed/maintained VMware vSphere Virtual Centre infrastructure

● Maintained Citrix Xenapp Server/Access Gateway farm and its clients worldwide, enterprise level

● Maintained Exchange 2010 environment 3200+ users

SUCCESSES & NEW SKILLS:

● Managed and maintain the CommVault Simpana 8.0-9.0 environment

● Maintained SCOM 2007 to monitor the enterprise servers and respond to system events quickly and effectively.

● Maintained LAN/WAN connections. (switches, routers, firewalls, VoIP phones and VPN configurations, troubleshooting)

● Performed network analysis for both troubleshooting and capacity planning, using tools like NETFLOW analyser, Wireshark or Sniffer.

Qualifications

● COLLEGE OF SZAMALK - SYSTEMS ENGINEERING AND PROGRAMMING BUDAPEST, HUNGARY / 1991 – 1995

● Haman Kato Comprehensive School in Economics - Technical high school specialized in programming Budapest, Hungary / 1985 – 1989

● DELL EMC VMAX (All Flash and VMAX3 Configuration Management), DELL EMC London, England / 2018

● VSICM course (vSphere: Install, Configure, Manage v5.1), Global Knowledge London, England / 2015

● CCNP – one out of three exams completed (passed: CCNP Switch 642-813) England / 2014

● Cisco CCNA* – passed 640-822, 640-816 (equivalent to 640-802) England / 2011

● mcp, mcts – passed 70-270, 70-290, 70-431 Scotland / 2009

*: recently expired

Technical Skills

● CLIENT OPERATING SYSTEMS

EXPERT DOS, Windows 3.x, 95/98/XP/2000/Vista/Win7/8/8.1/10; also: Apple iOS, Android, Windows Mobile, Blackberries, Palm OS, WinCE |

ADVANCED Linux (RHEL, CentOS, Ubuntu, Debian), Mac OS

● SERVER Operating Systems

EXPERT Windows Server NT/2000/2003/2008/2008R2/2012/2012R2/2016/2019 MS Exchange 5.5/2000/2003/2007/2010/2013/some 2016, Citrix PS4.0/4.5X, XenApp 5.0, 6.0, 6.5, | ADVANCED MS Small Business Server 2003/2008, MS ISA, SMS, WSUS, SCCM 2007/2012R2, Novell Netware 3.x/4.x/5.x/6.0, Blackberry Enterprise Server 4.0, 5.0, Tricerat 5.2 | BASIC OS2/WARP, OS/400 (AS/400)

● Networking

EXPERT Active Directory, TCP/IP, DNS, DHCP, TELNET, TFTP, FTP, LDAP, Bluecoat Web filtering, Ironport mail filtering, Cisco LAN, WAN, WLAN, VLANs, PoE, Security, SSL, SSH, RF & Wireless technologies, Cisco Switches, Routers, HP Procurve Switches | ADVANCED Cisco VPN, PIX configurations, voip phones

● Virtualization

EXPERT VMware ESX 3.5, vSphere 4.1/ 5/5.1/5.5,6.0,6.5,6.7,7.0 Esxi, P2V, V2V, DRS, VMotion, Storage vMotion, HA, VMware Workstation 1/3/4.5/6.5/ 7/8/9/12/14,15 VMware ThinApp, | ADVANCED MS Virtual PC 2004/2007, Microsoft Hyper-V

● Cloud

EXPERT Azure, Office 365, M365 | ADVANCED AWS, GCP

● REPLICation, STORAGE

ADVANCED NETAPP-SAN, HP LeftHand SAN, iSCSI, Double-Take, NAS

● Databases

EXPERT Microsoft SQL Server 2005/2008 R2/2012/2012 R2/2014 and some 2016 | ADVANCED Microsoft Access, MySQL, Interbase

● Applications { the following tools I am fully familiar with and can use on advanced or expert level }

● Office MS Office 6.0/95/97/2000/2003/2007/2010/2013/2016 and Office 365

● Mailing MS Exchange 5.5/2000/2003/2007/2010/2013,O365; MS Outlook 2000/2003/2007/2010,2013,O365,

● Collaboration LYNC 2010/ Skype for Business 2015/2016/O365, Teams,

● monitoring SolarWinds, PRTG, SCOM, Quest, Wireshark, NetFlow, Logic Monitor, Traverse, Hyena, Sysyinternal Tools and self-made scripts

● Imaging, Deploying Norton Ghost, Acronis, Shadow Protector, Altiris, SCCM and also PQ PartitionMagic, EaseUS PM, CloneZilla

● Backup CommVault, Veeam Backup and Replication, Veeam One, Cheyenne Arcserve, Veritas Backup Exec, Symantec Backup Exec, Netbacup , TSM

● HelpDesk Atotask, ServiceNOW, SysAid, Remedy, Tivoli, Infra Enterprise, Spiceworks

● Remote Tools RDP, VisionApp, TeamViewer, DameWare, GoverLan, PC Duo, real VNC, Altiris, PCAnywhere, Go2Meeting, LogmeIn, Supremo

● Anti-virus McAfee, McAfee ePO, Trend Micro, Fsecure, Symantec NAV, Endpoint, Panda, Ashampoo, AVG, Vipre, Comodo

● Graphics Aldus Photo Styler, Paint Shop Pro, Photo Shop, AutoCaD, ProDesktop, QuickCam 2D/PRO, Snagit

● Hardware

● Desktops / Laptops HP, Dell, IBM, Lenovo, Toshiba, Fujitsu Siemens, Acer, Sony Vaio, Cannon, Desktops / Laptops; HP NCD, Lenovo thin clients

● Servers Dell, HP, Compaq, IBM servers and blade servers, HP, Dell IBM Tape Libraries, DELL EMC, NETAPP, SAN Storages, AS/400

● Network Cisco switches, routers, PIX-es, HP Switches, hubs, 3Com Switches, Routers, LinkSys routers, DrayTek Vigor routers, hubs and switches, Sonic firewall, Juniper switches and firewall, Sarian routers, Fortigate firewall, Sophos firewall

Interests

FAMILY, CHESS PLAYING, ASTRONOMY, RUBIC’S PUZZLES, LISTENING CLASSICAL MUSIC, PLAYING GUITAR, HORSE RIDING, NATURE WALKING, LEARNING NEW TECHNOLOGIES

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