Sport Facility Operations Management

[Pages:297]Sport Facility Operations Management

This page intentionally left blank

Sport Facility Operations Management

Eric C. Schwarz, Stacey A. Hall and Simon Shibli

AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann is an imprint of Elsevier

Butterworth-Heinemann is an Imprint of Elsevier The Boulevard, Langford Lane, Kidlington, Oxford OX5 1GB, UK 30 Corporate Drive, Suite 400, Burlington, MA 01803, USA

First edition 2010

Copyright ? 2010 Elsevier Ltd. All rights reserved

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of the publisher Permissions may be sought directly from Elsevier's Science & Technology Rights Department in Oxford, UK: phone (+44) (0) 1865 843830; fax (+44) (0) 1865 853333; email: permissions@ . Alternatively you can submit your request online by visiting the Elsevier web site at , and selecting Obtaining permission to use Elsevier material

Notice No responsibility is assumed by the publisher for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material herein. Because of rapid advances in the medical sciences, in particular, independent verification of diagnoses and drug dosages should be made

British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library

Library of Congress Cataloging-in-Publication Data A catalog record for this book is available from the Library of Congress ISBN: 978-1-85617-836-5

For information on all Butterworth-Heinemann publications visit our web site at

Printed and bound in Great Britain 10 11 12 10 9 8 7 6 5 4 3 2 1

Contents

Preface

vii

Acknowledgments, dedications, epigraphs

xiii

About the authors

xv

Prologue

1

1 Introduction to sport facility operations management

3

Section One Pre-Management and Pre-Operational Issues 11

2 Ownership structures

13

3 Financing sport facilities

31

4 Planning, design, and construction processes

51

Section Two Implementation of Management

and Operational Strategies

65

5 Organizational management

67

6 Human resource management

83

7 Financial management

103

8 Operations management

123

9 Legal concerns for owners and managers

143

Section Three Ancillary Issues in Management

and Operations

153

10 Facility marketing management

155

11 Event planning in facility management

171

vi

12 Risk assessment in facility management 13 Security planning for facility management

Section Four Effectiveness of Management and Operations

14 Performance management and benchmarking

Glossary Further reading Index

Contents

181 197

217

219 243 259 273

Preface

Sport facilities of all shapes and sizes are an ingrained part of global sport management culture. As such, it is inevitable that students who enter into the field of sport management will interact with the management and operations of a sport facility at some point during their career. This book is being published with the sport management educator and student in mind, specifically aimed at those sport management programs that require a facility management unit as a part of their curriculum.

Most sport facility management books currently on the market go into the basic theoretical framework of sport facility management, but fail to relate many of the concepts to the traditional operations management units taught in business management. In addition, there is limited relevant practical professional experience infused through the books. Finally, there is a lack of identification, interpretation, and recognition of the individual differences in managing and operating facilities across the globe. Sport Facility Operations Management: A Global Perspective strives to address these limitations by bringing the most comprehensive and significant sport facility management textbook to market that addressed this important area of sport management from a global perspective. This is crucial in textbooks within this field of study, as the sport industry is truly global, and education must reflect this.

This book brings together three authors with significant experience in teaching sport management in the United States, Europe, and Australia; conducting research related to sport facility management and operations around the globe, and having practical experience in sport facility operations management. With this background, the purpose of the textbook is to provide the theoretical foundation for sport facility operations management, and would be supplemented both in the text and in the appendices with practical applications via case study scenarios and functional documentation that can be utilized by the sport facility manager. In addition, each author would infuse research and experiences from sport facilities around the world (North America, Europe, Middle East/ Asia, Australia, and New Zealand) to ensure that a global perspective for the textbook is achieved.

The initial chapter of the book serves to provide an overview of sport facility operations management, including a basic review of those topics commonly covered in an introductory sport facility operations management course. The remainder of this text will provide the reader a framework understanding

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download