Peel Refuge Co-design Final Report: A Healing Journey
1
Thank You
To the people who shared their expertise and ideas informed
by their own lived experience.
To the many diverse representatives from community organisations and services who
gave their time, expertise and passion to this project as well as their ongoing efforts
to support those experiencing the impacts of family and domestic violence.
To the representatives from government and peak bodies who participated with
open minds and contributed critical insights and guidance.
To all the people and organisations who contributed to this project. Only with your
collective efforts was this project possible.
Acknowledgement of Country
Innovation Unit acknowledges the Whadjuk and Bindjareb Noongar people as the
Traditional Owners of the country upon which this project was conducted. We
acknowledge the importance of paying respect to their land, their Elders past,
present, and emerging, and the continuing cultural and spiritual practices of
Aboriginal people.
Caution
Some people may find parts of this content confronting or distressing.
Recommended support services include:
1800 Respect - 1800 737 732
Lifeline - 13 11 14
Women's Domestic Violence Helpline - 1800 007 339
Men¡¯s Domestic Violence Helpline - 1800 000 599
This report explores the findings of a
co-design and stakeholder engagement
project commissioned by the Department of
Communities and delivered by Innovation
Unit.
Innovation Unit? is a not-for-profit social
enterprise that grows new solutions for complex
social challenges. By making innovation happen we
help create a world where more people belong and
contribute to thriving societies. We build alliances
with ambitious places, organisations and systems
around the world to adapt, adopt and scale
innovations that deliver lasting impact.
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CONTENTS
1. INTRODUCTION
1.1 Co-Design and Stakeholder Engagement Method
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1.1.1 Mindsets
7
1.1.2 Process
7
2. BACKGROUND
11
2.1 Definitions
12
2.1.1 List of Acronyms
12
2.1.2 List of Definitions
12
2.2 Identified Need
14
2.3 Insights from the Co-design Process
16
2.2.1 Enablers
16
2.2.2 Barriers
17
2.4 Cohort
18
2.5 Journey Maps
19
3. RECOMMENDATIONS
29
3.1 Guiding Principles
31
3.1.1 Culturally Safe
31
3.1.2 Trauma-Informed
31
3.1.3 Voice
32
3.1.4 Person-Driven
33
3.1.5 Collaborative
33
3.2 Enabling Conditions
35
3.2.1 Therapeutic Approach
35
3.2.2 Cultural Intelligence
36
3.2.3 Diversity & Inclusion
36
3.2.4 Partnerships
37
3.2.5 Workforce
38
3.2.6 Policies & Procedures
39
3.2.7 Monitoring & Evaluation
40
3.3 Service Components
41
3.3.1 Referral, Awareness & Access
41
3.3.2 Initial Assessment
42
3.3.3 Healing Journey to Recovery
43
3.3.4 Withdrawal Management
45
3.3.5 Programs & Activities
46
3.3.6 Family & Community Connection
47
3.3.7 Support for Children & Young People
47
3.3.8 Transition Out of the Refuge
50
3.3.9 Beyond the Residential Component
51
3.3.10 Facilities
52
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4. SYSTEM-LEVEL CONSIDERATIONS
54
5. OUTCOMES
57
APPENDIX 1: Survey Results
60
Responses
60
Question Summaries
61
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