Cisco



Date: June 12, 2007

Name of Product: Captaris RightFax server and client applications

Contact for more Information: Sarah Harris, RightFax Program Manager, sarahharris@, telephone 520-320-7020

The following testing was done on a Windows XP with Freedom Scientific’s JAWs screen reader, v 7.0, Microsoft XP Screen Magnifier, Microsoft XP Accessibility Options (Filter keys and Display/Contrast settings), and Microsoft XP On-screen Keyboard.

Summary Table - Voluntary Product Accessibility Template

|Criteria |Supporting Features |Remarks and Explanations |

|Section 1194.21 Software Applications and Operating Systems |Included | |

|Section 1194.22 Web-based internet information and applications |Not Applicable | |

|Section 1194.23 Telecommunications Products |Included | |

|Section 1194.24 Video and Multi-media Products |Not Applicable | |

|Section 1194.25 Self-Contained, Closed Products |Not Applicable | |

|Section 1194.26 Desktop and Portable Computers |Not Applicable | |

|Section 1194.31 Functional Performance Criteria |Included | |

|Section 1194.41 Information, Documentation and Support - Detail |Included | |

Section 1194.21: Software Applications and Operating Systems – Detail

RightFax version 9.3 32-bit client applications for Windows operating systems

|508 Clause |Criteria |Supporting Features |Remarks and Explanations |

|1194.21(a) |When software is designed to run on a system that has a keyboard, product functions|Supports |Conforms |

| |shall be executable from a keyboard where the function itself or the result of | | |

| |performing a function can be discerned textually. | | |

|1194.21(b) |Applications shall not disrupt or disable activated features of other products that|Supports | Conforms |

| |are identified as accessibility features, where those features are developed and | | |

| |documented according to industry standards. Applications also shall not disrupt or | | |

| |disable activated features of any operating system that are identified as | | |

| |accessibility features where the application programming interface for those | | |

| |accessibility features has been documented by the manufacturer of the operating | | |

| |system and is available to the product developer. | | |

|1194.21(c) |A well-defined on-screen indication of the current focus shall be provided that |Supports | Conforms |

| |moves among interactive interface elements as the input focus changes. The focus | | |

| |shall be programmatically exposed so that Assistive Technology can track focus and | | |

| |focus changes. | | |

|1194.21(d) |Sufficient information about a user interface element including the identity, |Supports | Conforms |

| |operation and state of the element shall be available to Assistive Technology. When| | |

| |an image represents a program element, the information conveyed by the image must | | |

| |also be available in text. | | |

|1194.21(e) |When bitmap images are used to identify controls, status indicators, or other |Supports | Conforms |

| |programmatic elements, the meaning assigned to those images shall be consistent | | |

| |throughout an application's performance. | | |

|1194.21(f) |Textual information shall be provided through operating system functions for |Supports | Conforms |

| |displaying text. The minimum information that shall be made available is text | | |

| |content, text input caret location, and text attributes. | | |

|1194.21(g) |Applications shall not override user selected contrast and color selections and |Supports | Conforms |

| |other individual display attributes. | | |

|1194.21(h) |When animation is displayed, the information shall be displayable in at least one |Not Applicable | N/A |

| |non-animated presentation mode at the option of the user. | | |

|1194.21(i) |Color coding shall not be used as the only means of conveying information, |Supports | Conforms |

| |indicating an action, prompting a response, or distinguishing a visual element. | |Color coding and icons are used. |

|1194.21(j) |When a product permits a user to adjust color and contrast settings, a variety of |Not Applicable | N/A |

| |color selections capable of producing a range of contrast levels shall be provided.| | |

|1194.21(k) |Software shall not use flashing or blinking text, objects, or other elements having|Not Applicable | N/A |

| |a flash or blink frequency greater than 2 Hz and lower than 55 Hz. | |No blinking or flashing objects are |

| | | |used |

|1194.21(l) |When electronic forms are used, the form shall allow people using Assistive |Not Applicable | N/A |

| |Technology to access the information, field elements, and functionality required | |No electronic forms are used |

| |for completion and submission of the form, including all directions and cues. | | |

Section 1194.22 Web-based internet information and applications – Detail

RightFax Web Access web-based client application

|508 Clause |Criteria |Status |Remarks and Explanations |

|1194.22(a) |A text equivalent for every non-text element shall be provided (e.g., via "alt", |Supports | We supply, via standard HTML tags, |

| |"longdesc", or in element content). | |textual information associated to |

| | | |non-text elements |

|1194.22(b) |Equivalent alternatives for any multimedia presentation shall be synchronized with|Not Applicable | N/A |

| |the presentation. | | |

|1194.22(c) |Web pages shall be designed so that all information conveyed with color is also |Supports | Conforms |

| |available without color, for example from context or markup. | | |

|1194.22(d) |Documents shall be organized so they are readable without requiring an associated |Supports | Conforms |

| |style sheet. | | |

|1194.22(e) |Redundant text links shall be provided for each active region of a server-side |Supports | Although we do have the need to |

| |image map. | |display images that are important to |

| | | |our content delivery, we do not have |

| | | |any images that can be considered as an|

| | | |image map of any sort |

|1194.22(f) |Client-side image maps shall be provided instead of server-side image maps except |Supports | Same as (e) above |

| |where the regions cannot be defined with an available geometric shape. | | |

|1194.22(g) |Row and column headers shall be identified for data tables. |Supports With Exceptions |All our table formatted data are |

| | | |properly identified via both row and |

| | | |column. The only exception to this |

| | | |rule is when we use the table element |

| | | |as a means to organize UI elements that|

| | | |are not representative of a collection |

| | | |of data – rather, the usage in this |

| | | |case is to visually align the UI |

| | | |elements. |

|1194.22(h) |Markup shall be used to associate data cells and header cells for data tables that|Supports | We do not have any complex tables that|

| |have two or more logical levels of row or column headers. | |need more than one logical level of row|

| | | |or column to convey the descriptive |

| | | |nature of the data being displayed |

|1194.22(i) |Frames shall be titled with text that facilitates frame identification and |Supports | Where frames exist, the purpose of the|

| |navigation. | |frame is clear and consistent |

|1194.22(j) |Pages shall be designed to avoid causing the screen to flicker with a frequency |Not Applicable | N/A |

| |greater than 2 Hz and lower than 55 Hz. | |We do not have any UI elements that |

| | | |flash or blink |

|1194.22(k) |A text-only page, with equivalent information or functionality, shall be provided |Not Applicable | N/A. |

| |to make a web site comply with the provisions of this part, when compliance cannot| |We must display a fax image that cannot|

| |be accomplished in any other way. The content of the text-only page shall be | |be fully and accurately represented by |

| |updated whenever the primary page changes. | |text alone. |

| | | | |

| | | |All information on the page |

| | | |(multi-framed or not) are always |

| | | |updated whenever there’s a discernable |

| | | |user initiated input |

|1194.22(l) |When pages utilize scripting languages to display content, or to create interface |Supports | Where there is scripting involved, the|

| |elements, the information provided by the script shall be identified with | |end result is always conforming to |

| |functional text that can be read by assistive technology. | |standard HTML specifications and |

| | | |therefore should be readable by |

| | | |assistive technology |

|1194.22(m) |When a web page requires that an applet, plug-in or other application be present |Supports | In the case of the RightFax Web Access|

| |on the client system to interpret page content, the page must provide a link to a | |application, we do provide a |

| |plug-in or applet that complies with §1194.21(a) through (l). | |customizable option for that’s user |

| | | |selectable which will direct the user |

| | | |to a downloadable plug in that can be |

| | | |used to display the fax images. This |

| | | |is an alternative (and an optional |

| | | |method) to the standard display |

| | | |mechanism that exists with the |

| | | |supported browser |

|1194.22(n) |When electronic forms are designed to be completed on-line, the form shall allow |Supports | Conforms |

| |people using assistive technology to access the information, field elements, and | | |

| |functionality required for completion and submission of the form, including all | | |

| |directions and cues. | | |

|1194.22(o) |A method shall be provided that permits users to skip repetitive navigation links.|Supports | We do not have a notion of detecting |

| | | |or assisting in simplifying repetitive |

| | | |links, and so therefore cannot allow |

| | | |the user to skip those. For instance, |

| | | |the user has to always go through a |

| | | |login/authentication mechanism before |

| | | |being allowed to access a fax mailbox. |

| | | |To provide a method to bypass this will|

| | | |defeat the nature of our authentication|

| | | |implementation |

|1194.22(p) |When a timed response is required, the user shall be alerted and given sufficient |Supports | We do not have any input requirements |

| |time to indicate more time is required. | |that are time-sensitive or |

| | | |time-critical – nor do we have any |

| | | |timed response mechanisms built in. |

| | | |All UI interactions are user driven |

Section 1194.31: Functional Performance Criteria - Detail

RightFax version 9.3 32-bit client applications for Windows operating systems

|508 Clause |Criteria |Supporting Features |Remarks and Explanations |

|1194.31(a) |At least one mode of operation and information retrieval that does not require user |Supports |Product conforms to Microsoft Windows |

| |vision shall be provided, or support for Assistive Technology used by people who are | |or Internet Explorer standards |

| |blind or visually impaired shall be provided. | | |

|1194.31(b) |At least one mode of operation and information retrieval that does not require visual|Supports |Product conforms to Microsoft Windows |

| |acuity greater than 20/70 shall be provided in audio and enlarged print output | |or Internet Explorer standards |

| |working together or independently, or support for Assistive Technology used by people| | |

| |who are visually impaired shall be provided. | | |

|1194.31(c) |At least one mode of operation and information retrieval that does not require user |Not Applicable |N/A |

| |hearing shall be provided, or support for Assistive Technology used by people who are| | |

| |deaf or hard of hearing shall be provided | | |

|1194.31(d) |Where audio information is important for the use of a product, at least one mode of |Not Applicable |N/A |

| |operation and information retrieval shall be provided in an enhanced auditory | | |

| |fashion, or support for assistive hearing devices shall be provided. | | |

|1194.31(e) |At least one mode of operation and information retrieval that does not require user |Not Applicable |N/A |

| |speech shall be provided, or support for Assistive Technology used by people with | | |

| |disabilities shall be provided. | | |

|1194.31(f) |At least one mode of operation and information retrieval that does not require fine |Not Applicable |N/A |

| |motor control or simultaneous actions and that is operable with limited reach and | | |

| |strength shall be provided. | | |

Section 1194.41: Information, Documentation and Support

|508 Clause |Criteria |Supporting Features |Remarks and Explanations |

|1194.41(a) |Product support documentation provided to end-users shall be made available in |Supports |Technical documentation is available in |

| |alternate formats upon request, at no additional charge | |portable document format and online |

| | | |help. Knowledgebase articles from |

| | | |Captaris product support are available |

| | | |on the Web. |

|1194.41(b) |End-users shall have access to a description of the accessibility and compatibility |Supports |Yes. |

| |features of products in alternate formats or alternate methods upon request, at no | | |

| |additional charge. | | |

|1194.41(c) |Support services for products shall accommodate the communication needs of end-users |Supports |Captaris provides support via phone, |

| |with disabilities. | |e-mail, and Web. |

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