ACH Fraud Control User and Administrator Manual - Truist

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ACH Fraud Control User and Administrator Manual

ACH Fraud Control: User and Administrator Manual

THIS IS A CONFIDENTIAL DOCUMENT THAT YOU SHOULD MAINTAIN IN A SECURE LOCATION. The information contained in thismanual isthe property of Truist Financial Corporation. Reproduction, manipulation, adjustm ent, or transfer transmission, either in part or in whole, isprohibited without prior written permission from Truist Financial Corporation Truist Bank, Member FDIC. ?2021 Truist Financial Corporation. Truist, the Truist logo, and Truist Purple are service marks of Truist Financial Corporation. Rev. 08/21

ACH Fraud Control: User and Administrator Manual

Table of contents

Getting Started.................................................................1

Maintaining Security ........................................................................ 1 Your Responsibility for Maintaining Security .............................. 1 Accessing ACH Fraud Control (Stand-alone) .............................. 1

IDs and Passwords........................................................................ 1 New users ....................................................................................... 2 Changing Passwords .................................................................... 2 Understanding ACH Fraud Control................................................ 3 Using ACH Fraud Control: Positive Pay ....................................... 4 Authorizations ................................................................................ 4 Decisioning ..................................................................................... 5 Dual Approval................................................................................. 6 Adding a Vendor from a Decision Screen ................................. 7

Administrator Functions .................................................8

Administration Ke y Points .............................................................. 8 Group Administration ...................................................................... 8

To Create a Group and Add Services......................................... 8 To Modify a Group:...................................................................... 10 To Delete a Group:....................................................................... 11

Managing Users.............................................................12

To Create a User and Assign a Group...................................... 12 To Assign Email Notifications to a User .................................. 13 To Reset a User Password ......................................................... 14

Auditing User Activity ...................................................15

To run the Audit Activity Report ............................................... 15

If You Need Assistance .................................................16

Client Services Support................................................................. 16

ACH Fraud Control: User and Administrator Manual

Getting Started

Maintaining Security

Your company must designate at least one company administrator to control account access and transactional capabilities of any users within your company. Using the Administration function, any of your company's administrators can activate/deactivate users and entitle any users for access to any accounts and other functions available to your company in ACH Fraud Control. They can also administer passwords and designate another user as an administrator. Any administrator can edit his or her own entitlements to include access to any accounts and other functions available in your company's ACH Fraud Control setup.

Your Responsibility for Maintaining Security

Your company must maintain appropriate internal controls over access to, and use of, ACH Fraud Control. Each administrator has access to the Audit Report for system usage and activity information. This includes exception activity, successful attempts to use the system, and completed activities.

If you discover or suspect any fraudulent activity with respect to your company's ACH Fraud Control service or accounts, disable any affected user ID immediately, and contact Treasury Solutions Client Services at 800-774-8179. Representatives are available from 8 am to 8 pm ET, Monday through Friday, on bank business days.

Accessing ACH Fraud Control (Stand-alone)

To access ACH Fraud Control:

1. Begin at and click Commercial, Corporate & Institutional from the top left corner of the page.

2. From the Risk Management tab, select Online/ACH Fraud. 3. From the drop-down, select ACH Fraud Control and click Go.

IDs and Passwords

Three elements (User ID, Password, and Company ID) are required to access ACH Fraud Control. System requirements for password usage and login attempts have been defined to help maintain the security of your company's information. These requirements include:

The password length is a minimum of eight characters with a maximum length of 20.

Passwords are case-sensitive and must include at least one upper case letter, one lower case letter, one special character, and two numbers.

If your ACH Fraud Control solution is set up for single sign-on, you'll access it through your online treasury platform (Truist One View or Truist Commercial Online).

You do not need additional sign-on credentials to access ACH Fraud Control.

Signing on to the online treasury platform allows you access to all the single sign-on solutions to which you've been give entitlements.

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ACH Fraud Control: User and Administrator Manual

Disabled user ID: The system will disable your user ID after five failed attempts to sign on. Contact your company administrator to reset your user ID and password.

New users

New users must create a new password when accessing the system for the first time.

Required data entry fields for ACH Fraud Control are noted to the right of the field with an asterisk (*).

1. Enter the temporary password in the Current Password field. 2. Enter the new password in both the New Password and Re-Type New

Password fields. 3. Click Save.

Once the new password is saved, the Security Questions screen displays.

All users will choose three challenge questions to answer and associate with their login credentials.

Note: The answers to security questions are case sensitive.

Changing Passwords

ACH Fraud Control requires users to change their passwords every 90 days. A reminder message displays. To change a password, hover over Tools, which is located on the main menu, and then from the Set menu, click Password. The Change Password page displays. Enter the old password, the new password, then confirm the new password and click the Submit button.

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