Digital Treasury Payment Fraud Control: Positive Pay/Reverse ... - Truist

Quick Reference Guide

Digital Treasury

Payment Fraud Control: Positive Pay/Reverse Positive Pay

Payment Fraud Control Workspace

The Payment Fraud Control workspace enables you to manage accounts entitled to Positive Pay and Reverse Positive

Pay using screens:

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The Payment Fraud Control service enables making today¡¯s decision and viewing decision history.

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The Check Issue Management service enables entering manual issues/voids, importing files and viewing

imported items for Positive Pay accounts.

Select Fraud/Risk Management from the Fraud/Risk Management menu to display the Payment Fraud Control

workspace.

1. Select Fraud Protection from the Truist One View navigation menu and the Fraud control decisions,

Payment Fraud Control screen appears.

Payment Fraud Control

The Payment Fraud Control screen displays a summary of items for all accounts entitled to Positive Pay or Reverse

Positive Pay. You can review and make decisions for today¡¯s items and view Decision History.

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Digital Treasury: Payment Fraud Control: Positive Pay/Reverse Positive Pay Quick Reference Guide

Making Today¡¯s Decisions

Decisions must be made and approved by the cutoff time or the default decision you selected during the setup

process will be applied.

To Make Decisions on Items for Today:

1. The Today¡¯s Decisions tab provides a summary view of Accounts by Type including the total number of items

and those with a Pay or Return Decision.

2. From the Today¡¯s Decisions screen, Click View next to the notification.

3. Click View in the Actions column to review items and make decisions for just that account ¨C OR ¨C select a

Positive Pay Items or Reverse Positive Pay Items view to review and decision items for View All: accounts.

Note: The Items column will display 0 if there are no items for today or if items have not been loaded yet.

Use the Alert Center screen to set up Fraud/Risk Management alerts to receive an email alert.

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Digital Treasury: Payment Fraud Control: Positive Pay/Reverse Positive Pay Quick Reference Guide

4. In the Actions column drop-down menu:

a. Click Pay to make a pay decision for the item.

b.

Select Return to make a return decision for the item. In the Return Reason box, select the option of Fraud

or use the drop-down menu to select Other.

Note: Additional choices of Correction to Amount or Correction ¨C Prev Paid will display for Reverse Positive

Pay accounts.

c.

Select View to review the item including an image.

5. You can also take action on all or several items using the checkboxes on the left and the buttons that display

below the list of items.

6. Click Approve to approve the items if needed. Click Unapprove to cancel the approval of the items.

Note: Decisioned items must be in an approved status prior to the cutoff. Approval requirements are

based on a user¡¯s Positive Pay and Reverse Positive Pay entitlements:

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For Auto-approve, items will be automatically approved.

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For Approve Own, items must be approved by the user or by another user with Approve entitlements.

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For users without Auto-approve or Approve Own, items must be approved by another user with the Approve

entitlements.

Approving Decisions for Items

You can approve items from the Today¡¯s Decisions screen.

? Use the Accounts by Type view to select an account then approve all or individual items.

?

Use the Positive Pay Items or Reverse Positive Pay Items view to approve all or individual items for all accounts.

The action of Un-approve can be selected if changes are needed to the decision. Approval will be needed again for the

items with the modified decision.

Decisions for items must be approved before the bank cutoff time. If a decision is not made and approved by the cutoff

time, the item will be assigned the default decision chosen during the set-up process.

Note: The Notification screen displays a count of items needing decisions and is updated as decisions are made.

Use the Alert Center screen to set up Fraud/Risk Management alerts to receive an email alert if items need

approval.

Viewing Decision History

The Decision History tab provides details for each item and enables you to research decisions for specific items as

well as print or export the information.

To View Decision History for Items:

1. Select Fraud Control Decisions from the Truist One View navigation Fraud Protection menu. The Payment

Fraud Control screen appears.

2. Select the tab for Decision History.

3. A list of the decisions displays. Search for a specific check using the filter.

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Digital Treasury: Payment Fraud Control: Positive Pay/Reverse Positive Pay Quick Reference Guide

Note: Items where a decision was not approved by the cutoff and the default decision was applied will show System

in the Approved By column.

Check Issue Management

The Check Issue Management is used to manage check issues and voids for Positive Pay accounts (not

applicable for accounts with Reverse Positive Pay). Check issues and voids are used for comparison with the

checks that are posted to your account. Items are then presented to you for a decision on the Payment Fraud

Control screen. It is important to provide timely and complete issued check information as check issues and voids

are also available to the teller line for checks being cashed.

This screen includes the following tabs:

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The Check Issues/Voids tab provides a list of all manually entered or imported issue/void items, enables the

entry of manual items, enables importing files and providing issue/void item approvals.

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The Imported Files tab provides a list of all imported files, enables viewing file details, enables the importing of

files and providing file approvals.

To View the Check Issue Management Screen:

1. Select Fraud Control Decisions from the Truist One View navigation Fraud Protection menu. The Payment

Fraud Control screen appears.

2. Scroll to Check Issue Management.

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Digital Treasury: Payment Fraud Control: Positive Pay/Reverse Positive Pay Quick Reference Guide

Note: Issues/Void items must be in an approved status prior to being sent to the bank. Approval requirements are

based on a user¡¯s entitlements:

Import Check Issue/Void:

? The Auto-Approve entitlement is not available for import.

? For Approve Own, items must be approved by the user or by another user with Approve entitlements.

? For users without Approve Own, items must be approved by another user with Approve entitlements.

Check Issue/Void (manual entry):

? For Auto-approve, items will be automatically approved.

? For Approve Own, items must be approved by the user or by another user with Approve entitlements.

? For users without Auto-approve or Approve Own, items must be approved by another user with the Approve

entitlements.

Viewing Check Issues/Voids

The Check Issues/Voids tab provides a list of imported and manually entered items.

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Click View in the Actions column to view details of a check issue or void.

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For items in an entered status, additional options are available in the Action drop-down menu such as Modify or

Delete.

Note: If the check issue or void was imported from a file, you can click on the link in the Job ID column to view

other items imported in the file. The Job ID column can be added to your view using the Options icon

on the

right side of the table.

Printing the Check Issue Management List

When you print the Check Issue/Voids list, you have the option of printing all or selected items in the list.

To Print Selected Items in the List:

1. In the List View, check the boxes for the items you want to print.

2. Click Print.

3. In the window that appears, click the Selected Items radio button.

4. Click Print.

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