Tuk Tuk Thai

TABLE OF CONTENTS

1 WELCOME TO TUK TUK THAI................................................................................................. - 1 -

1.1 Our Brand ....................................................................................................................................................- 3 1.2 Our Promise.................................................................................................................................................- 3 1.3 Our Mission .................................................................................................................................................- 3 1.4 Our Vision....................................................................................................................................................- 4 1.5 Our Brand Values.........................................................................................................................................- 4 -

2 HR POLICIES ................................................................................................................................. - 7 -

2.1 Company Integrity and Business Ethic .........................................................................................................- 7 2.2 Equal Employment Opportunity ..................................................................................................................- 7 -

2.2.1 Reporting a Discrimination Issue .............................................................................................................. - 8 -

2.3 Hiring Policy.................................................................................................................................................- 9 2.3.1 Application Process ................................................................................................................................ - 10 2.3.2 Potential Hiring Conflicts ........................................................................................................................ - 11 -

2.4 Pre-Employment Screening Policy .............................................................................................................- 11 2.5 Personnel Files...........................................................................................................................................- 13 2.6 Dress Code.................................................................................................................................................- 13 2.7 Personal Appearance.................................................................................................................................- 15 2.8 Conduct .....................................................................................................................................................- 15 2.9 Evaluation Period ......................................................................................................................................- 16 2.10 Performance Review .............................................................................................................................- 16 2.11 Compliance with Laws...........................................................................................................................- 17 2.12 Protected Leaves...................................................................................................................................- 17 -

2.12.1 Short Term Leaves ............................................................................................................................. - 19 2.12.1.1 Bereavement Leave ...................................................................................................................... - 19 2.12.1.2 Citizenship Ceremony Leave ......................................................................................................... - 19 2.12.1.3 Domestic Violence Leave .............................................................................................................. - 19 2.12.1.4 Personal and Family Responsibility Leave..................................................................................... - 20 -

2.12.2 Long Term Leaves .............................................................................................................................. - 21 2.12.2.1 Compassionate Care Leave ........................................................................................................... - 21 2.12.2.2 Critical Illness Leave ...................................................................................................................... - 22 2.12.2.3 Death or Disappearance of Child leave ......................................................................................... - 23 2.12.2.4 Long-Term Illness and Injury Leave............................................................................................... - 23 2.12.2.5 Maternity and Parental Leave....................................................................................................... - 24 2.12.2.6 Work-Related Illness and Injury .................................................................................................... - 26 2.12.2.7 Reservist Leave.............................................................................................................................. - 26 2.12.2.8 Jury Duty Leave ............................................................................................................................. - 26 -

2.12.3 Returning from a Leave of Absence................................................................................................... - 26 2.12.4 Employment Opportunities While on Leave...................................................................................... - 27 -

2.13 Scheduling.............................................................................................................................................- 27 -

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2.14 Vacation/Time Off ................................................................................................................................- 27 2.15 Breaks ...................................................................................................................................................- 28 2.16 Absenteeism and Tardiness...................................................................................................................- 28 2.17 Progressive Discipline ...........................................................................................................................- 28 2.18 Drugs and Alcohol .................................................................................................................................- 29 2.19 Smoking Policy ......................................................................................................................................- 31 2.20 Zero Tolerance Policy ............................................................................................................................- 32 2.21 Employee Discount ...............................................................................................................................- 33 -

3 CODE OF ETHICS........................................................................................................................- 35 -

3.1 Employee Rights ........................................................................................................................................- 36 3.2 General Safety Rules..................................................................................................................................- 37 3.3 Workplace Harrassment and Violence Prevention.....................................................................................- 37 -

3.3.1 Reporting Discrimination/Harassment ................................................................................................... - 39 3.3.2 Investigating the Complaint.................................................................................................................... - 43 3.3.3 Confidentiality Policy .............................................................................................................................. - 43 3.3.4 Privacy Policy .......................................................................................................................................... - 44 -

3.3.4.1 Personal Employee Information ................................................................................................... - 45 3.3.4.2 Safeguard of personal information ............................................................................................... - 46 -

4 SAFETY .........................................................................................................................................- 47 -

4.1 Health and Safety Policy ............................................................................................................................- 47 4.2 Health and Safety Representative .............................................................................................................- 50 4.3 Safety Disciplinary Policy ...........................................................................................................................- 53 4.4 Responsibility to Refuse Unsafe Work .......................................................................................................- 53 -

4.4.1 Fatigue .................................................................................................................................................... - 55 -

4.5 Safety Training...........................................................................................................................................- 56 4.6 Hazard Assessment Policy..........................................................................................................................- 57 4.7 Work Site Inspections ................................................................................................................................- 60 -

4.7.1 Inspections schedule .............................................................................................................................. - 62 -

4.8 Emergency Response Plan .........................................................................................................................- 62 4.8.1 Fire and/or Smoke .................................................................................................................................. - 64 4.8.2 Natural Disaster or Severe Weather....................................................................................................... - 64 4.8.3 Chemical, Biological, or Radiological ...................................................................................................... - 65 4.8.4 Structural Failure .................................................................................................................................... - 65 4.8.5 Employee/Visitor Evacuation Procedure................................................................................................ - 65 4.8.6 Bomb Threats ......................................................................................................................................... - 66 -

4.9 Food Safety Policy .....................................................................................................................................- 66 4.10 Workplace Hazardous Materials Information System ...........................................................................- 68 4.11 Personal Protective Equipment.............................................................................................................- 70 -

5 INCIDENT REPORTING AND INVESTIGATION .................................................................- 71 -

5.1 Reporting Workplace Injuries ....................................................................................................................- 71 5.2 Reporting...................................................................................................................................................- 74 -

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5.2.1 5.2.2 5.2.3 5.2.4 5.2.5 5.2.6

Incident Report Completon .................................................................................................................... - 74 Investigation Procedure ......................................................................................................................... - 74 Incident Investigation Form.................................................................................................................... - 75 Investigation Responsibilities ................................................................................................................. - 75 Regulatory Duty to Investigate ............................................................................................................... - 76 Reporting to the Workers' Compensation Board ................................................................................... - 76 -

5.3 Post-Accident ............................................................................................................................................- 78 5.3.1 Preservation of Evidence ........................................................................................................................ - 78 5.3.2 Release of Information ........................................................................................................................... - 79 5.3.3 First Aid Log ............................................................................................................................................ - 79 5.3.4 Modified Duty......................................................................................................................................... - 79 -

6 VEHICLE SAFETY .......................................................................................................................- 83 -

6.1 Applicable Regulations and References .....................................................................................................- 83 6.2 Responsibilities..........................................................................................................................................- 84 6.3 Drivers Selection........................................................................................................................................- 85 -

6.3.1 Motor Vehicle Abstracts ......................................................................................................................... - 85 -

6.4 Monitoring Driver's Skills...........................................................................................................................- 85 6.4.1 Periodic Driver Review ........................................................................................................................... - 85 6.4.2 Periodic Observation Trip ....................................................................................................................... - 86 6.4.3 Monitoring the Vehicle........................................................................................................................... - 86 -

6.5 Vehicle Operation Safe Practices ...............................................................................................................- 86 6.5.1 General Conduct for operators............................................................................................................... - 86 6.5.2 Fatigue Management ............................................................................................................................. - 86 6.5.3 Walk Around Checks............................................................................................................................... - 87 6.5.4 Speed ...................................................................................................................................................... - 88 6.5.5 Cold Weather.......................................................................................................................................... - 88 6.5.6 Cell Phones ............................................................................................................................................. - 88 6.5.7 Parking .................................................................................................................................................... - 89 6.5.8 Safety in Reverse .................................................................................................................................... - 89 6.5.9 Skid Control ............................................................................................................................................ - 89 6.5.10 Fueling Vehicles ................................................................................................................................. - 90 6.5.11 Other Recommended Practices ......................................................................................................... - 90 -

7 OPERATION PROCEDURES/PRACTICES............................................................................- 93 -

7.1 Kitchen Safety............................................................................................................................................- 93 7.2 Work in Freezers and Coolers ....................................................................................................................- 93 7.3 Employees Who Are Ill or Infectious ..........................................................................................................- 93 7.4 Cut Prevention...........................................................................................................................................- 95 7.5 Restaurant Safety Guidelines ................................................................................................................- 95 -

7.5.1 General Safety Guidelines ...................................................................................................................... - 95 7.5.2 First Aid................................................................................................................................................... - 96 7.5.3 Hand Washing Policy .............................................................................................................................. - 97 7.5.4 Housekeeping policy............................................................................................................................. - 100 7.5.5 Preventative Maintenance Policy ......................................................................................................... - 101 -

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7.5.6 7.5.7 7.5.8 7.5.9

Fire ........................................................................................................................................................ - 103 Robberies.............................................................................................................................................. - 104 Ladder/Stepladder Safety Policy and Procedures ................................................................................ - 105 Lifting and Material Handling ............................................................................................................... - 106 -

8 FORMS........................................................................................................................................ - 110 -

8.1 Incident Report Form...............................................................................................................................- 113 8.2 Inspection Checklist ................................................................................................................................. - 113 8.3 Maintenance Log ..................................................................................................................................... - 113 8.4 Witness Statement .................................................................................................................................. - 113 8.5 Maintenance Request Form.....................................................................................................................- 113 8.6 End of Shift Management Report ............................................................................................................ - 113 8.7 Regular Customer Register ...................................................................................................................... - 113 8.8 Weekly Stock Order Form ........................................................................................................................ - 113 8.9 Employment Application ......................................................................................................................... - 113 -

9 PROGRAM ADMINISTRATION ........................................................................................... - 110 -

9.1 Regulations..............................................................................................................................................- 110 9.2 Report Completion .................................................................................................................................. - 110 9.3 Safety Management Audits ..................................................................................................................... - 110 9.4 Corrective Action Plans............................................................................................................................- 110 9.5 Program...................................................................................................................................................- 111 -

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1 WELCOME TO TUK TUK THAI

We are in business because when it comes to Thai food, people everywhere deserve better. In our pursuit for excellence and becoming the leading brand provider of Thai cuisine, we have chosen our staff very diligently and Tuk Tuk Thai welcomes your professionalism, enthusiasm and high standards.

We look forward to the opportunity of working with you and want you to know that we recognize our employees as our most valuable resource. Our continued success in providing the highest quality of food, beverages and service to our customers depends on having quality people like yourself and your fellow employees. We want you to enjoy your time here and are committed to helping you succeed in your new career with Tuk Tuk Thai.

The reason our employees are of upmost importance to Tuk Tuk Thai is because we know that it takes happy employees to create happy customers. Our employee experience drives our guest experience, and our guest experience drives their loyalty, word of mouth and sales.

We have created a quality working environment and continue to build a culture of excellence and accountability, while never veering from out origin, Thai food and its culture.

Much of Thailand's culture comes from its unique diverse geography, friendly people and stunning scenery, and its known as the "Land of a Thousand Smiles", this is what we want our customers to experience when they come to Tuk Tuk Thai.

Welcome, or Yin dee dt?n r?p!

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Tuk Tuk Thai Operations Manual SECTION 1

WELCOME TO TUK TUK THAI

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