The ALM Vanguard - Ernst & Young
Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions
Buyer Ratings Guide
The ALM Vanguard:
Corporate Services Consulting 2019
November 2019
Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions
Buyer Ratings Guide
Contents
Overview
3
ALM Vanguard of Corporate Services Consulting Providers
5
Competitive Landscape
6
Provider Capability Rankings
8
Rating Level Summaries
9
Leader Assessments
10
Provider Capability Ratings
11
Best in Class Providers
12
Provider Briefs
13
Definitions
27
Methodology
29
About ALM Intelligence
31
Author
Liz DeVito
Associate Director, Management Consulting Research
T +1 212-457-9170
edevito@
For more information, visit the ALM Intelligence website at
intelligence/industries-we-serve/consulting-industry/
? 2019 ALM Media Properties, LLC
2
Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions
Buyer Ratings Guide
Overview
Capability Drivers
Demand for corporate services consulting is growing against the backdrop of an uncertain economic outlook and the continuing
drumbeat of digital disruption. Executives who lead G&A functions are carefully watching economic indicators for signs that a
recession might be on the horizon, considering how to prepare before they are backed into a corner and forced to cut costs
without a strategic plan. They have come too far and learned only too well from
past recessions that financial gains earned from making fast, easy cuts at the start
of a downturn are not sustainable and can take years to recover from because
of reduced service levels and lost institutional knowledge. This is a particularly
untenable prospect at a time when G&A leaders are simultaneously being asked
to actively engage in, if not lead, their organization¡¯s digital transformation by
CEOs who believe that moving too slow leads to obsolescence. The challenge for
Corporate Services Consulting Defined
ALM defines corporate services consulting as
professional services designed to help clients
improve the performance of back-office
functions that support the workforce, including
those in the corporate center, shared services
centers, outsourced services, and captive
operations.
G&A leaders is to develop a strategy for creating value in an environment that pits leanness against a growth imperative.
Providers are responding with services framed for a transformation agenda. They approach corporate services through the lens
of the customer experience, helping clients understand how internal operations and technology infrastructure directly influence
brand value. They are collaborating to transform workflows, integrate data, adopt cognitive technologies, and reskill back-office
employees in service of the customer experience. The consulting leaders have gone one step further with the introduction of
perspectives and frameworks that position the back office as an innovation engine, where end-to-end processes are designed
and digitally enabled tools are road-tested for impact potential throughout the organization¡¯s value chain.
As corporate services consulting becomes more integral to clients¡¯ transformation agendas, there is an expectation of providers
to deliver full engagement life cycle capabilities against two objectives: sustaining G&A efficiency gains and driving enterprisewide digital transformation.
Sustaining G&A efficiency gains
¡ö¡ö Corporate center redesign. Providers are helping clients understand how lean and agile models, along with digital
technologies, can reshape the corporate center to work faster and more efficiently, all in line with the broader business
portfolio strategy and organizational capabilities. They have updated their diagnostic tools to help clients cut through the
politics of organization design to honestly appraise the sweet spots and pain points in their corporate center¡¯s operating
model and processes.
¡ö¡ö Zero-based budgeting (ZBB). The consulting leaders are applying new approaches to maximize efficiency gains and
drive productivity improvements, combining the principles and practices of ZBB with organization and operating model
redesign. These approaches help clients reframe cost reductions as opportunities to reduce organizational and process
complexity, while building resilience into corporate services.
¡ö¡ö Operational efficiency. The leading providers have become more comfortable leveraging an agile consulting
methodology focused on speed and flexibility for achieving operational excellence. Consulting frameworks often include
? 2019 ALM Media Properties, LLC
3
Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions
Buyer Ratings Guide
Overview
Capability Drivers
a phase that encapsulates the iterative, human-centric process of agile design to ensure operational efficiencies are
improved and capabilities are developed. This approach also has the effect of strengthening the client¡¯s ability to sustain
performance improvement over the long term.
Leveraging corporate services for digital transformation
¡ö¡ö Global business services (GBS). Providers are leveraging the GBS model to transform corporate services away from its
traditional focus on cost-cutting to become a digital transformation engine. They are helping clients create customercentric, digitized process flows across functions and geographies; realize cost-efficient operations through scale,
automation and labor arbitrage effects; and build an agile service delivery model for support functions, where operating
units are steered globally and independently of traditional business units.
¡ö¡ö Emerging technologies. The leading providers are helping clients adopt emerging technologies such as intelligent
automation, natural language processing, blockchain, and data analytics to create fully automated and transparent
end-to-end process chains. The work begins with building a holistic automation vision backed by an outcomes-driven
strategy, roadmap, and operating model. Close attention is paid to how performance will be measured, visualized, and
reported to drive real-time and predictive decisions.
? 2019 ALM Media Properties, LLC
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Source: ALM Intelligence's Corporate Services Consulting (c) 2019; used by licensing permissions
Buyer Ratings Guide
ALM Vanguard of Corporate Services Consulting Providers
The ALM Vanguard of Corporate Services Providers assesses firms in terms of their relative ability to create impact for their
clients. For this, the ALM Vanguard displays the relative position of the providers featured in this report, deemed capable in
corporate services consulting, based on an evaluation of their overall capabilities according to a consistent set of criteria.
Capability depth denotes a provider¡¯s capacity to get results for clients, while capability breadth indicates its ability to deploy
that capacity across multiple client scenarios.
Consulting is distinctive from other industries because of the variety of client contexts that providers encounter in terms of
ambitions, needs, and abilities that alter what it takes to create impact. As providers seek to deploy their capacity to create
client impact (depth) across industry sectors, geographic regions, and interfaces with adjacent functional and technical
capabilities (breadth), they increase the complexity of their engagement models. The downward slope of the lines that
separate the tiers of the market captures the trade-off between low-complexity engagement models (designed to maximize
the capacity to create impact for a narrow set of client applications) and high-complexity engagement models (made to
High
maximize deployability and create impact for a wide variety of client applications).
McKinsey & Company
BCG
LEADERS
KPMG
EY
Depth of Consulting Capabilities
Bain & Company
PwC
North Highland
ScottMadden
CHALLENGERS
Roland Berger
A.T. Kearney Accenture
Deloitte
PA Consulting
IBM
The Hackett Group
BDO International
AlixPartners
Low
CONTENDERS
Redding Consultants
Kaiser Associates
Technology & Business
Integrators
Oliver Wyman
L.E.K.
Consulting
ROI EFESO
The Highland Group
Low
Breadth of Consulting Capabilities
High
Source: ALM Intelligence
? 2019 ALM Media Properties, LLC
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