Merchant Service Comparison
“Truth Serum” 14 Questions for a Credit Card Processor
Provide answers in writing and sign
1. 1. Will I have a local technician for service? Is that you?
2.
3. 2. Do I need to lease or purchase equipment?
4.
5. 3. Can I view my Credit Card transactions “real time” on-line?
6. 4. Is there a surcharge on downgraded transactions? What will be charged?
7.
8. 5. List all rates/fees
Swiped Cards ______
Key entered Cards _______
Check/Debit Card Signature Based ________
Corporate Cards _______
Signature Cards _______
Rewards 1 _________
Rewards 2 _________
Signature _________
Statement Fees __________ Annual Fees __________
Installation Fees ______
Application Fees _______
Transaction Fees _________
6. How long are the rates guaranteed? What is the guarantee?
7. After I settle my batch, how long before I will see the deposit in my bank?
8. How much money will I save a month by doing business with your company? Provide detail on where savings will occur.
9. How does your company handle interchange rate increases from Visa and
MasterCard?
10. When do you take out your fees?
11. How do you handle the fees on refunds / credits?
12 Where is your Service Center? Do they speak English?
13.Please provide a list of merchant references in the area. (attach list)
14. Please provide a copy of your monthly merchant statement.
I have disclosed all processing fees and guarantee the monthly savings amount.
Signature: ____________________________ Date: _________________
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