PDF Subject Matter Expert/Consultant

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MARCUS K. SENIOR

2945 Hobblebush Court ~ Glenarden, Maryland 20706 marcus.senior@

PROFESSIONAL SUMMARY

Honorably discharged U.S. Marine Corps veteran with more than 20 years' experience as an Enterprise, multidisciplined Senior IT Consultant that possesses strong familiarity with SEAT-contract management, IT Procurement, and leading Enterprise level programs. Leverages effective interpersonal skills to facilitate superior team performance and direct individuals forward to excel and achieve optimal results.

Consultant for agencies and companies in the Washington DC metropolitan area and the Mid-Atlantic region, including the White House, General Services Administration (GSA), Veteran Affairs, Comfort Suite Hotels. Work closely within stakeholder requirements to identify, recommend, and as the Project Manager implement cost-effective technology solutions, while assisting with the development and maintenance of policies, procedures and best practices that support the overall vision and mission of the organization. Deliver network integration services to small and mid-sized businesses as a certified Microsoft solutions provider. Responsibilities include full analysis/recommendation of hardware or software purchases as well as vendor license negotiations. Additional competencies include:

Subject Matter Expert/Consultant: SME for a $257 million complete enterprise migration project that transformed a major corporation from dumb terminal Mainframe twisted-pair communication technology to the microcosm of the 21th century of PC/MAC desktop technology with Intel file servers, mini computers, and added gigabit fiber optic communication speeds to the desktops. Designed and installed the company's intranet to gain access to legacy applications and COTS applications on Mainframes

Senior IT Project Management: Agile Certified Scrum Master and recognized Six Sigma professional delivering creative and engaging solutions to local state, federal, and private organizations while completing projects on scope, and within budget. Previously provided Enterprise level IT management for a national fortune 100 healthcare firm Project management in accordance with PMBOK and ITIL methodologies/best practices and concepts

Service Desk: Proven accomplishments in the management of Tier I, II, and III service desk operations in support of medium to Enterprise scale projects over multiple sites. Formulated and managed a $16 million annual capital and operating budget for procurement of Enterprise hardware, software, and licenses in support of 4,500 end users, while operating as the highest point of escalation for all service/incident desk management issues Experienced in leveraging disciplined and focused solutions to resolving issues in diverse environments

Subject Matter Expert (SME) Highlights: IT Administration ? Infrastructure Configuration ? Server/Systems Administration ? Troubleshooting ? Help Desk engineering ? Budget Management ? Team Building & Mentoring ? Customer Service ? Policies & Procedures authoring ? Service Level Agreement (SLA) refining/composing ? Project/Program Management ? Risk Management, Vendor Management, and conflict resolution

EDUCATION & SPECIALIZED TRAINING

? Bachelor of Science in Electronics Management - Southern Illinois University of Carbondale ? Associates of Science in Missile Munitions Technology - Calhoun Community College ? Authorized Training Partner, A.T.P - VMEDu, Inc ? US Marine Corps Staff-Noncommissioned Officer Leadership Academy ? Patriot Boot Camp "Tech-stars" graduate ? Compaq server/desktop repair ? IBM sever/desktop repair ? NetFrame server administration and repair



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SELECTED ACHIEVEMENTS

? Designed and constructed a test lab Virtual Private Network (VPN) for configuration/change management. ? As CEO, catapulted a small Customer Relationship Management (CRM) business, securing over $1.6 million in

contracts within a year of startup through direct marketing and the RFP process. ? Spearheaded the deployment of 110 servers in a health care environment; this initiative was featured as a success

story in the networking industry publication, Insight Magazine.

TECHNICAL COMPETENCIES

? Operating Systems/Software Applications: MS-Windows thru 10,v170X, Exchange server and ZenWorks, Windows NT-4, Server 2003 with Active Directory Services, LDAP application functionally, MAC/OS, VMware, Banyan, Citrix, Visio, MS Project, Ghost, MS-Office Suite, DOS, and UNIX/AIX terminal emulators, and Linux tools. for the HR the legal departments have installed and configured HRMS software such as PeoppleSoft, and for the legal services department have installed and configured legal research platforms such as LexisNexis, and WestLaw to aid the attorneys and legal staff of a comprehensive multi-tier legal department.

? Networking: TCP/IP class A, B, C setup with subnet masking familiar, 802.x/wireless standards, Terminal emulators, DNS configuration, VPNs, DHCP, Firewalls, NDS troubleshooting knowledge.

? Hardware: IBM I5, AS/400 RISC 6000, Cisco router, switches hubs, & concentrators 10Base-T punch down from riser to RJ-45/11 jack, RAID disks controllers, WYSE and Link terminals, Optical and tape drives, IBM, and Dell servers.

? Familiarity with Check Point Security system; SMTP IMAP, POP3 and 39 other email portals: Completed formal training for Amazon web services, (AWS) cloud Administration Essentials; Expert knowledge of TCP/IP, LAN Switching, DNS, Routing, and Routing Protocols; Intermediate knowledge of Firewalls, Access Lists, NAT, VPNs, and Network Security; Expert knowledge of Spanning Tree, VTP, Etherchannel, VLANs, and Trunking/Tagging; Experience with Dynamic Routing, BGP, OSPF and Route Redistribution; Experience with IPSec Site-to-Site VPNs, MPLS, Fiber Optic, and Gigabit and Metro Ethernet; Strong knowledge of Network Systems including Routers, Switches, Firewalls, and Servers; Experience with VMware ESX Server experience with F5 Big IP, ASM, and FirePass

CERTIFICATIONS

? Agile Certified Scrum Master, and CSM, & Developer

? ITIL, PMP Candidate and Member of PMI, #4269814

? Member, VMware User Group, (VMUG) ? Server 200X, MCP (ASM Technologies &

Educational Center) ? High Impact Leadership (HILS) for Senior

Management Project Management (Learning Tree) ? Server 2003 Administration & Infrastructure

Configuration (ASM), Rockville, Md. ? Cisco Router Configuration & Troubleshooting

(PSC), Reston, Va. ? IBM Server Tech Certified

? Macintosh PC Configuration & Troubleshooting, OSX (Learning Tree)

? Certificate, MCSE curriculum (CTS) Compaq Server Tech Certified

? (Six Sigma, Yellow-belt certified) ? (AGILE/SCRUM Master certified, (CSM)

? Citrix (Vertisoft), Beltsville, Md.

? CISCO Administration

? Fiber Optic Installation & Troubleshooting/ certified fiber optic technician FCOT (Siemens' Fiber Group)

PROFESSIONAL EXPERIENCE

Sr. IT Advisory Consultant/Sr. Project Manager, MKS Consulting Inc.

1998 ? Present

Burtonsville, MD

Consultant for agencies and companies in the Washington DC metropolitan area and the Mid-Atlantic region,

including (but not limited to) the White House, General Services Administration (GSA), Veteran Affairs, Comfort

Suite Hotels. Work closely within stakeholder requirements to identify, recommend, and as the Project Manager

implement cost-effective technology solutions, while assisting with the development and maintenance of policies,

procedures and best practices that support the overall vision and mission of the organization. Deliver network

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integration services to small and mid-sized businesses as a certified Microsoft solutions provider. Responsibilities include full analysis/recommendation of hardware or software purchases as well as vendor license negotiations.

Information Technology Manager, Kaiser Permanente Health Plan Foundation (KP)

1992 ? 1998

Rockville, MD

Served progressively as Manager of LAN/WAN and Desktop Research & Development, Supervisor of Help desk for

tier I &tier II PC Support, Sr. Network Engineer, and Field Technician I & II, and last point of escalation for company

technology section. Provided leadership and direction to an engineering and organizational unit admin/web design

direct report staff of 16 and indirect staff of 8 in support of 4,500 end users of a Tri-state LAN/WAN for (36 sites),

acted as last point of user escalation for all issues. Authored and reviewed RFPs and SOWs, introduced policies and

procedures, including service level agreement (SLA) requirements, and wrote technical manuals, and determined

license type and best price from vendor.

Supervisor, Helpdesk, and PC Support, KP Rockville, MD Provided and analyzed performance metrics based on data gathered by Help Desk application and user surveys of Help Desk activities and documented resolutions, to identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. Evaluated and recommended Help Desk tools to support clients after evaluating tools such as HEAT, REMEDY, VANTIVE, and CLARIFY. Directed Help Desk and PC group and supervised the effective processing of incoming calls to the Help Desk via telephone/mobile/line and email to ensure courteous, timely, and effective resolution of end user issues. Designed and created the Kaiser first intranet, which became internet for the Mid-Atlantic States. Knowledge of metadata tagging, search tools, SQL engine functionality, end-user interface design. Understood requirements change management (versioning, baselines, change controls). Formulated information architectures, including user flows, wireframes, and detailed design specifications.

Sr. Network Engineer, KP Rockville, MD Planned IP utilization and networks, DHCP, DNS, redundancy, failover, and high availability. Identified, troubleshooted, and resolved network, application, and performance issues. Worked in a change management model with a great attention to detail and best practices. Trained and mentored staff and documented architecture, designs and changes to Windows Server 2003, and Active Directory. Expert knowledge of TCP/IP, LAN Switching, DNS, Routing, and Routing Protocols; Firewalls, Access Lists, NAT, VPNs, and Network Security; Spanning Tree, VTP, Etherchannel, VLANs, and Trunking/Tagging; Network Systems including Routers, Switches, Firewalls, and Servers. Experienced in Dynamic Routing, BGP, OSPF and Route Redistribution; IPSec Site-to-Site VPNs, MPLS, Fiber Optic, and Gigabit and Metro Ethernet; Cisco Switches and Routers; Check Point Firewalls; AWS technology configuration; VMware ESX Server; F5 Big IP, ASM, and FirePass. Knowledge of Active Directory, Exchange, and LDAP application deployment; WAN optimization technologies; Internet Proxy Servers and Filtering; Symantec Backup Exec

Field Technician I & II, KP Rockville, MD Installed, deployed, and migrated desktops. Built and moved desktops, deployed software patches and desktop migrations. Analyzed, troubleshot, and repaired computer systems, hardware, and computer peripherals. Documented, maintained, upgraded, and replaced hardware and software systems. Supported and maintained user account information including rights, security, and systems groups. Trained staff; identified, analyzed, and repaired product failures, orders and replaced parts as needed. Determined and recommended products or services for customers requirements. Executed commonly used tech support concepts, practices, and procedures.

HAWK Missile Systems Maintenance Chief United States Marine Multiple Positions/Locations ? Terminal Area Security Officer, (TASO) ? Information Coordination Maintenance Engineer ? Central Processing Unit Section Leader ? Small Computer Systems Repairman.

1979 - 1992

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