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-1701210North Carolina A&T state universitySchool of Science – Information Technology2016 - 2017North Carolina A&T state universitySchool of Science – Information Technology2016 - 2017-4214197951ITT700 : PMBusiness Case AggiesSyncData Backup SystemsMembers :Ammar AbdulmughniAaron ScalesNakiea BellTimothy AlligoodAllen McLeanDate: 9/24/201600ITT700 : PMBusiness Case AggiesSyncData Backup SystemsMembers :Ammar AbdulmughniAaron ScalesNakiea BellTimothy AlligoodAllen McLeanDate: 9/24/2016Contents Table TOC \o "1-3" \h \z \u 1.0 Executive summary PAGEREF _Toc462514639 \h 41.1 The project: PAGEREF _Toc462514640 \h 41.2 Problem/Opportunity: PAGEREF _Toc462514641 \h 41.3 Organization’s goal and strategy: PAGEREF _Toc462514642 \h 41.4 Project’s MOV (how it ties to the organizational goal and strategy): PAGEREF _Toc462514643 \h 41.5 Option/Alternative analyzed: PAGEREF _Toc462514644 \h 41.6 Alternative recommended (and why): PAGEREF _Toc462514645 \h 42.0 Introduction PAGEREF _Toc462514646 \h 52.1 Background: PAGEREF _Toc462514647 \h 52.2 Current Situation: PAGEREF _Toc462514648 \h 52.3 Description of the Opportunity: PAGEREF _Toc462514649 \h 52.4 Project’s measurable organizational value (MOV): PAGEREF _Toc462514650 \h 52.4 Why clients should go with our solutions: PAGEREF _Toc462514651 \h 62.5 LAW PAGEREF _Toc462514652 \h 73.0 Alternatives and analysis of alternatives PAGEREF _Toc462514653 \h 73.1 Alternatives and options: PAGEREF _Toc462514654 \h 73.2 Analysis of alternatives PAGEREF _Toc462514655 \h 83.3 Risk assessment PAGEREF _Toc462514656 \h 83.4 Sensitivity analysis: PAGEREF _Toc462514657 \h 93.5 Cost analysis: PAGEREF _Toc462514658 \h 93.5 Proposed Recommendation PAGEREF _Toc462514659 \h 114.0 Biographies: PAGEREF _Toc462514660 \h 125.0 Appendix: PAGEREF _Toc462514661 \h 135.1 Case Study Conclusions: (Example ) PAGEREF _Toc462514662 \h 135.2 The bridge to success: PAGEREF _Toc462514663 \h 13Tables of tables: TOC \h \z \c "Table" Table 01: MOV using table format PAGEREF _Toc462492758 \h 6Table 02: Comparison of data backup plans PAGEREF _Toc462492759 \h 7 Table 03: Compare the Alternatives PAGEREF _Toc462492760 \h 8Table 04: Risk assessment and risk management strategies PAGEREF _Toc462492761 \h 9Table 05: Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration PAGEREF _Toc462492762 \h 10Table 06:Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server) PAGEREF _Toc462492763 \h 10Table 07This is another example of Managing Site to Site VPN service and dedicated Firewall (dedicated Cloud server) PAGEREF _Toc462492764 \h 10Table 08:This is one example of a physical server on the location ( Primary server with the backup server on the premise ). PAGEREF _Toc462492765 \h 11Table 9 This is another example of moving data from a physical server to a virtual server: PAGEREF _Toc462492766 \h 111.0 Executive summary1.1 The project:We are offering this project to a major client in the medical field, the project is called AggiesSync.AggiesSync business case includes the following: Offering data security for the company to provide services to health care providersHaving a back-up for companies in case of emergency via the cloud (iCloud backup service)Creating and utilizing data software that can help keep our client’s information safe1.2 Problem/Opportunity: AggiesSync is reaching out to a major medical company to ensure 100% protection of their data. Life happens so there is constantly a chance of information being lost or stolen and AggiesSync is offering a hand to fall back on in case that happens. AggiesSync guarantees complete satisfaction and if a company isn’t happy they can cancel their agreement at any time with no questions asked. 1.3 Organization’s goal and strategy:The goal of the company is to satisfy and protect the medical companies’ information. AggiesSync will target organizations whose information is most vital to the company such as hospitals, specialists, primary care physicians’ offices, pharmacies, etc.) Our strategy is a slow and successful one that will pursue offices and their affiliates that they work with. 1.4 Project’s MOV (how it ties to the organizational goal and strategy):AggiesSync will provide at least a 15 percent return on investment and 300 customers within the first year of operation. We will have paid off our investment within 5 years and will have growth of ROI and the number of customers each year. 1.5 Option/Alternative analyzed:One alternative is having a secondary backup system where the main server is. A second is using the iCloud which is relatively cheap and efficient. Another is offering multiple backup locations and we manage them securely. 1.6 Alternative recommended (and why):The iCloud is recommended because data will be secure there in case of an emergency or loss of property due to theft or natural disasters. It is relatively cheap and the profit margin is highest with this because there is next to no investment associated with this compared to buying backup data servers. . 2.0 Introduction 2.1 Background:AggiesSync specializes in backing up company data and securing it. Our company offer’s data security, encryption and backup. We have a team of 5 dedicated and creative minds of professionals that have come together to pursue our passion. All 5 team members have Bachelor degree’s in different areas of study (IT, Business, Accounting, MIS). Our technical skills range from Technical Support, IT Manager, ISA (Information Security Analyst), Business Analyst, Project Manager/Coordinator, and Database Management. 2.2 Current Situation:Clients who do not have a backup/disaster recovery plan in place. There is only a server with their company information stored on it at the home business location. A backup/disaster plan needs to be in place to protect the company from the unknown, and all their business information from being lost. Our clients can weigh what options are available to them to make an informed decision. It is imperative that a company protect themselves against the loss of data. A plan can be put in place to have a designated server setup at an offsite location to back up a company’s data.2.3 Description of the Opportunity:Our idea was birth from one of our team member working at a company that had a system failure and there was no backup/recovery plan in place. The client had one server that their company information was stored on at their home business location. The client was looking for a plan to backup their business information in case of a server failure. The client wants an ease of mind, just knowing that if a disaster occurred, there business is protected. AggiesSync will offer staff training on how to keep their backup up to date and the best part there is no restrictions on how much you backup.2.4 Project’s measurable organizational value (MOV):Our company Aggie Backup Support Locker offer’s a company the best solution for Data Backup and Securing Data. AggiesSync installs a dedicated backup server at an offsite location so that a backup plan is in place. The bad news is server’s fail; the good news is our company offers a reliable solution to a backup/recovery plan that will keep your company up and running. AggiesSync is a tool used to backup your company data and is guaranteed to keep your company up and running. AggieSync will backup and save your data to an offsite server which saves the data hourly and then cloud backup is done nightly. This will protect your business at all times and keep your company stress free.MOV: the project will provide at least a 15 percent return on investment and 300 customers within the first year of operation. We will have paid off our investment within 5 years and will have growth of ROI and the number of customers each year. Table 01: MOV using table format TOC \h \z \c "Table" No table of figures entries found.Return of investmentGrowth of customers115%300220%5003301000 2.4 Why clients should go with our solutions:So many clients don’t have reliable backup systems, some they don’t even have one in place. Here are some of the reasons why our project is very important to the client:Extra Hardware Requirements: In order to back up your data in the traditional way, you will need extra hardware like external hard drives, DVDs or other type of storage devices. These will set you back hundreds of dollars and require proper maintenance. Even after the backup, your data is not safe until you store the storage devices to another location.Spend as you grow: with the iCloud backup you can choose the needed space of storage and expand gradually whereas the traditional backup systems you need to allocate budget for the storage for the future. With iCloud storage you can add one GB for $.15 a month whereas with traditional you need to add at least one TB and that comes with installation fee and maintenance .. etc.Performance: storing lots of data in your traditional storage devices, they will become slower and cause poor performance. However, cloud doesn’t have to deal with any of these issues. You will always enjoy the same performance no matter how much data you store in iCloud servers. Table 02: Comparison of data backup plansComparison of data backup plansFeatureOption1iCloudOption2Traditional backupHardware requirementLess hardware So much hardwareCostRemarked reduced costServers cost so muchPerformanceiCloud data centers are operated by highly skilled expertsAlways needs support or local IT guys on the locationReliabilityReliableNot reliableSecurityHighly securedVulnerable Variability of risksHaving major data centers managing your data means less risksManaging your own data exposes your company to more risks2.5 LAWIt is required by law to protect private information (FTC) Federal Trade Commission. (HIPAA) Health Insurance Portability & Accountability ACT, Private Data. 3.0 Alternatives and analysis of alternatives3.1 Alternatives and options:Since many clients are not aware of the consequences of a poor backup system or even non-existence of one, we have many alternatives for those who either don’t have a backup plan or a weak one.We designed 3 different plans for clients to choose one or 2 combined to see which suits their budget and organization needs. The first alternative is offer a secondary backup system in the same location where the primary server is located. The second alternative is offer a multiple backup locations and all these locations are managed by one enterprise server in a secure place. (This only applies to these clients who have many branches or many locations)The third alternative is to use iCloud solutions. AggiesSync has 2 local datacenters that offers iCloud backup and creating virtual servers. Also, AggiesSync also is renting HP servers as a second location for backup.3.2 Analysis of alternativesCompare the options by summarizing the benefits, dis-benefits, costs, risks and issues. The following table is an example.Table 03: Compare the AlternativesCriteriaOption1Have the same Traditional backup ( No option)Option 2(Secure the data backup by using multiple locations)Option3Using iCloud(Recommended option)BenefitsLimited Benefits of having weak unsecured backup systemThe data could be secure by using multiple backup locations but it comes with a high costCompany could save at %50 of expenses on hardware and hardware support cost bu changing to iCloud backup system.Costs(Direct, Indirect, Recurrent)Direct cost: Purchasing hardware.Indirect cost: Support team expensesDirect: purchasing hardware.Indirect: the cost of maintenance and supportRecurrent: Monthly fee for the other locations (Server)Direct: one time cost for the initial setupRecurrent: monthly fee of renting the serversRisksHigh security riskMedium security riskNo risk has been encountered so far.IssuesWe need allocated space like a server room, dedicated fast internet line.Multiple location backup involves database distribution systemsNo issues at all3.3 Risk assessmentIn this part we identified and evaluated the key risks that might create, enhance, prevent, degrade, accelerate or delay the achievement of the investment objectives. The results of this assessment are detailed below.Table 04: Risk assessment and risk management strategiesRiskConsequence (H/M/L)Likelihood (H/M/L)Comments and Risk Management StrategiescostCustomers are inconvenienced by the system and thus there is bad publicityMediumLowUse a newsletter to keep the customers informedHave a testing trial version to test for certain time.$2000New systems instability LowMediumN/A-Not able to meet the customer satisfactionMediumHighImprove customer care and train the customer’s staff for the new system.$5000This risk analysis was also used to inform the development of the risk register, attached to this business case.3.4 Sensitivity analysis:In our project we will use Return On Investment (ROI) to analyze the project financially, ROI is an indicator of the company’s financial performance. From a project management point of view, ROI provides a measure of the value expected or received from a particular alternative or project. It is calculated by dividing the net income, or return of a project alternative by its total cost. Project ROI = (Total Expected benefits – total expected costs) / Total expected costs.Or Now we need find out what is the expected cost for one project and expected benefits.3.5 Cost analysis:To build a server locally that what the cost will look likeHardware cost : $25,000Installation: $1500Monthly support: $900 ( X 12 = $10800) Staff training: $1500 Total: $38900To Install a virtual server with initially 3 TB storage.Hardware cost: 0Installation : 0Monthly Support: 900 ( X12=10800)Staff training: 0Total: $10800The client can save up at least $30000 a year if he goes with iCloud data backup.The expected cost for us is half of what collect from customer so it is 10800/2 = $5400The benefit is 10800.So the project ROI is 50% The following example will show the cost the client fro a Remote Server configuration, Installation, and Data Migration Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data MigrationItem NumberServicePRICEQTYExt.PriceP1580REMTOE SERVER CONFIG. , INSTALL, AND DATA MIG.2,995.0012,995.00This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)Item NumberServicePRICEQTYExt.Price1.1Managed site-to-site VPN service for dedicated Firewall that includes an additional security zone and up to 1 hours of our Tech, support 3,500.00135,00.00Item NumberServicePRICEQTYExt.PriceC.10112 months of recovery system – one server on the location – Windows 2012 corporate edition with 3 TB of backup storage1,500.0011500.00 This is a third example of 12 months contract for system recovery one server on the premise standard perpetual corporate.This is another example of Managing Site to Site VPN service and dedicated Firewall (dedicated Cloud server) This is one example of a physical server on the location ( Primary server with the backup server on the premise ).Table SEQ Table \* ARABIC 8.This is one example of a physical server on the location ( Primary server with the backup server on the premise ).Item NumberServicePRICEQTYExt.PriceH1030PS5700 Server - Intel 5700 Dual Processor Server with $12,000.00 1 $12,000.00RAID 10 Disk Array, Dual Intel 2.6Ghz Xeon 8-CoreProcessors, w/20MB Cache & 8.0 GT/s, 32 GB Memory,RAID 1 (300 GB - OS) + RAID 10 (600 GB - IDS), 8Disk Array with 2 Hot Spares$12,000.00112,000.00H1060Onsite Disk based backup and recover solution-HW/SW, Symantec Backup Exec & System Recovery2012, 2 Internal Drives installed in server chosen - 4TBea SATA (Amjed to setup for photo storage), 2 ExternalDrives for offsite storage - 1TB ea1,600.0011,695.00T1050MS WINDOWS 2012 SERVER OS – R21,295.0011,295.00T100650 USERS LICENSES 999.0020999.00H1080 UPS – 1500 WATT SERVER UPS INTELLIGENT MONITOR12,00.00112,00.00 This is another example of moving data from a physical server to a virtual server:Table SEQ Table \* ARABIC 9. This is another example of moving data from a physical server to a virtual server:Item NumberServicePRICEQTYExt.PriceP1580REMOTE SERVER CONFIGURATION, INSTALLATION AND DATA MIGRATION2,99512995.003.5 Proposed RecommendationIn the unfortunate case of an emergency or loss of power due to storms, power outages or a system failure. We recommend the use of iCloud. by utilizing this feature we can better guarantee the security and well being of the system and the data that the system will be providing storage to. The use of iCloud also comes with the added benefit of being very cost effective compared to other means of storing data. One of the biggest reasons that we recommend going with the iCloud is that fact that it is off site, this means that any updates to the system will not directly affect stored data unless it needs to ensuring the integrity of the business unit and its constituents in regards to the data that pertains to them.4.0 Biographies:396741093000Aaron Scales was born in Greensboro NC in 1993. He graduates from Cleveland State University with a bachelor’s degree in Digital film and media with a minor in sociology. Graduate on the dean’s list and was an active member in SAAC. He joined the MSIT program at NC A&T in the summer of 2016 finishing up his last year of college basketball in his hometown. 00Nakiea V. Bell (fall 2016, NC A&T) born in Queens, New York. Nakiea graduated from NC A&T in 2008 with a B.S in ECT. She moved back to her native home New York. She worked for Best Buy and finally Time warner cable in which she decided to transfer her job with time warner cable back to Greensboro,NC. She recently decided to leave her current job at United Health Group to pursue her Masters in IT and find a job in that field. Nakiea started her Masters at A&T in Information Technology in the fall of 2016.?She also volunteers on campus with Paul Campbell the head of the IT department to gain more knowledge and experience.?left6032500Timothy W. Alligood (fall 2016, NC A&T) born in Washington,NC.? Mr.?Alligood graduated from East Carolina University in 2012 with a Bachelor"s?in Business Administration. Upon graduating from ECU, Timothy was a Grocery Manager at?Food Lion for??3 years. In 2015 he left Food Lion and is now pursuing a career with Kellogg's as a Sales Representative. Timothy W. Alligood joined the Master of Information Technology program in the fall of 2016.?-215909588500Ammar M. Abdulmughni (spring 2016, NC A&T) born in Sana’a, Yemen. Abdulmughni graduated from Yemen Community College in 2004 from Sanaa, Yemen. He moved to Kuwait to work as a WEB PAGE DEVELOPER with a small company called TechnoVision in Salmyya, Kuwait Summer 2005 where he helped creating first e-marketing website in Kuwait . He moved back to Sana’a and graduated from University of Modern Science (UMS) in Sana’a in 2009 with B.S in Information Technology. He worked for the school he graduated from as a COMPUTER APPLICATIONS TRAINER and in 2008 he was hired in United Nations of refugee agency (UNHCR) as a TRAINING OFFICER. He joined the hardware and networking department in IDS (Integrated Dealer Systems) in Wake Forest, NC last June 2015. He has several international certificates in Hardware as A+, Microsoft Certificate MCP (Microsoft Certified Professional), and he has CISCO certificate (CCNA). He joined the master program of Information Technology in NC A& T, Greensboro, NC School of Information Technology(I.T) in the spring of 2016.0-844Allen McLean (spring 2015, NC A&T) born in Charlotte, North Carolina. Allen graduated from NC A&T in 2015 with a B.S in Graphic Communications, concentration in CADD design. Upon graduating, Allen returned in the fall of 2015 to pursue a Masters in Technology Management. He will be graduating in the spring of 2017. Allen currently works as a manager for AutoZone Inc. and is a Graduate Hall Director on the campus of NC A&T. Upon graduating in the spring of 2017, He has decided to accept a full time position at Land O’Lakes Inc, where he will be a supervisor in manufacturing.5.0 Appendix:5.1 Case Study Conclusions: (Example )the study of each project included adding up success point on the success potential chart:Success CriteriaPointOrganization XOrganizationYOrganizationZUser involvement19No(0)No(0)Yes(19)Executive Mang. of support16No(0)YES(16)Yes(16)Clear statement of requirements15No(0)No(0)No (0)Proper planning11No(0)No(0)Yes(11)Realistic expectations10Yes(10)YES(10)Yes(10)Smaller project Milestones9No(0)No(0)Yes(9)Competent staff8No(0)No(0)Yes(8)Ownership6No(0)No(0)Yes(6)Clear vision & objectives3No(0)YES(3)Yes(3)Hard-working, focused staff3No(0)No(0)Yes(3)Total100102985With only 10 success points , the X organization had virtually no chance of success. With 85 points of success the Z organization had a pretty good chance of success. The only 29 point the Y organization had a little chance of success.Success potential chart can be useful tool for either forecasting the potential success of a project or evaluating project failure.5.2 The bridge to success:This study is hardly in-depth enough to provide a real solution to such a daunting problem as the current project failure rates. Virtual backup storage is still new to the market comparing to the traditional backup system. In order to make out of the chaos we needed to examine why traditional backup system fail. So each major failure in the traditional way needed to be examined and investigated , studied , reported and shared.Table 01: MOV using table formatYearReturn of investmentGrowth of customers115%300220%5003301000Table 02: Comparison of data backup plansComparison of data backup plansFeatureOption1iCloudOption2Traditional backupHardware requirementLess hardware So much hardwareCostRemarked reduced costServers cost so muchPerformanceiCloud data centers are operated by highly skilled expertsAlways needs support or local IT guys on the locationReliabilityReliableNot reliableSecurityHighly securedVulnerable Variability of risksHaving major data centers managing your data means less risksManaging your own data exposes your company to more risksTable 03: Compare the AlternativesCriteriaOption1Have the same Traditional backup ( No option)Option 2(Secure the data backup by using multiple locations)Option3Using iCloud(Recommended option)BenefitsLimited Benefits of having weak unsecured backup systemThe data could be secure by using multiple backup locations but it comes with a high costCompany could save at %50 of expenses on hardware and hardware support cost bu changing to iCloud backup system.Costs(Direct, Indirect, Recurrent)Direct cost: Purchasing hardware.Indirect cost: Support team expensesDirect: purchasing hardware.Indirect: the cost of maintenance and supportRecurrent: Monthly fee for the other locations (Server)Direct: one time cost for the initial setupRecurrent: monthly fee of renting the serversRisksHigh security riskMedium security riskNo risk has been encountered so far.IssuesWe need allocated space like a server room, dedicated fast internet line.Multiple location backup involves database distribution systemsNo issues at allTable 04: Risk assessment and risk management strategiesRiskConsequence (H/M/L)Likelihood (H/M/L)Comments and Risk Management StrategiescostCustomers are inconvenienced by the system and thus there is bad publicityMediumLowUse a newsletter to keep the customers informedHave a testing trial version to test for certain time.$2000New systems instability LowMediumN/A-Not able to meet the customer satisfactionMediumHighImprove customer care and train the customer’s staff for the new system.$5000Table 05: The following example will show the cost the client fro a Remote Server configuration, Installation, and Data MigrationItem NumberServicePRICEQTYExt.PriceP1580REMTOE SERVER CONFIG. , INSTALL, AND DATA MIG.2,995.0012,995.00Table 06: This is another example of Managing Site to Site VPN service and dedicted Firewall (dedicated Cloud server)Item NumberServicePRICEQTYExt.Price1.1Managed site-to-site VPN service for dedicated Firewall that includes an additional security zone and up to 1 hours of our Tech, support 3,500.00135,00.00Item NumberServicePRICEQTYExt.PriceC.10112 months of recovery system – one server on the location – Windows 2012 corporate edition with 3 TB of backup storage1,500.0011500.00Table 07: This is a third example of 12 months contract for system recovery one server on the premise standard perpetual corporate.Table 08: This is one example of a physical server on the location ( Primary server with the backup server on the premise ).Item NumberServicePRICEQTYExt.PriceH1030PS5700 Server - Intel 5700 Dual Processor Server with $12,000.00 1 $12,000.00RAID 10 Disk Array, Dual Intel 2.6Ghz Xeon 8-CoreProcessors, w/20MB Cache & 8.0 GT/s, 32 GB Memory,RAID 1 (300 GB - OS) + RAID 10 (600 GB - IDS), 8Disk Array with 2 Hot Spares$12,000.00112,000.00H1060Onsite Disk based backup and recover solution-HW/SW, Symantec Backup Exec & System Recovery2012, 2 Internal Drives installed in server chosen - 4TBea SATA (Amjed to setup for photo storage), 2 ExternalDrives for offsite storage - 1TB ea1,600.0011,695.00T1050MS WINDOWS 2012 SERVER OS – R21,295.0011,295.00T100650 USERS LICENSES 999.0020999.00H1080 UPS – 1500 WATT SERVER UPS INTELLIGENT MONITOR12,00.00112,00.00Table 09: This is another example of moving data from a physical server to a virtual server :Item NumberServicePRICEQTYExt.PriceP1580REMOTE SERVER CONFIGURATION , INSTALLATION AND DATA MIGRATION2,99512995.00? ................
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