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HOW TO BECOME A SUCCESFUL WALMART AUTOMOTIVE TECHNICIAN -1086799573900By: Rance SchindlerTable of Contents Table of Contents………………………………………………………………………………………………5 Introduction…………………………………………………………………………………………...7 Chapter 1………………………………………………………………………………………………11Writing customers up with our Hand-held………………………………………….11If customer XE "customer" is seeking to test battery XE "battery" ………………………………………………….12If customer XE "customer" is seeking to replace battery XE "battery" …………………………………………….12If customer XE "customer" is seeking an oil change……………………………………………………13 Chapter 2………………………………………………………………………………………………17Finding battery XE "battery" in computer system and filling information………………..18Taking old battery XE "battery" out……………………………………………………………………….18Replacing new battery XE "battery" ……………………………………………………………………....19 Chapter 3………………………………………………………………………………………………23Courtesy and Pre service work…………………………………………………………..23Upper/Lower Bay……………………………………………………………………………..24Finishing up the oil change………………………………………………………………..25IntroductionCongratulations, you’re now a member of our automotive technician team here at Wal-Mart. Since you are now a team member, we have come up with this manual in order to help you gain the basic information you will need to know in to succeed as a Wal-Mart technician. This manual will teach you how to greet/write up customers, replace batteries, do courtesy works on cars, and do oil changes. Chapter 1: Greeting/Writing up Customers Chapter 1: Greeting/Writing up CustomersThis is the first interaction with the customer XE "customer" so make sure to have a big smile on your face.A few things to remember when greeting a customer XE "customer" Always have a good attitudeGo to them first, don’t make them come to youGuide them into correct Bay (lube or battery XE "battery" )Try to help answers any questions customers might haveRemember XE "Remember" , you’re the first one to see the customer XE "customer" so try to make a good first impression.Writing customers up with our Hand-heldPower on the Hand-held and log inAsk customer XE "customer" what their phone number isEnter customer XE "customer" informationScan the car’s VIN NumberConfirm car’s correct informationAsk customer XE "customer" what kind of service they are seeking (Battery, or Oil XE "Oil" Change)Click on service they preferIf customer XE "customer" is seeking to test battery XE "battery" Open hood on car and ask customer XE "customer" to turn off carConnect battery XE "battery" testers positive cable to the positive terminal on battery, and vice versa with negative cablePower on the battery XE "battery" tester Enter the batteries Cold Cranking Amps (CCA)Let tester run its testNotify customer XE "customer" whether the battery XE "battery" has a good cell (Do not replace), or if the battery has a bad cell (Recommend Replace) If customer XE "customer" is seeking to replace battery XE "battery" Enter customers car information onto Hand-heldSelect batteries which fit customer XE "customer" ’s carTell customers about each battery XE "battery" that fits their car, don’t forget about warranties (5 year on Maxx, 2 year on Everstart)Confirm the purchase and installment with the customer XE "customer" ’s signature XE "signature" on the Hand-heldGet keys from customer XE "customer" Pull car into bayIf customer XE "customer" is seeking an oil changeAsk customer XE "customer" what kind of oil change they are looking to getQuaker State special ($19.88)Standard ($29.88)High Mileage ($35.88)Synthetic ($49.88)If customer XE "customer" ask, give information about each oil changeAfter the customer XE "customer" has decided which service, open the hoodCheck what weight of oil the car needs (ex. 5W30, 10W30, 5W20)Ask customers whether or not they want the cabin air filter replaced (prices range from $8-$15)Ask customers if the need new windshield wipers installed ($6)Confirm the purchase and service with the customer XE "customer" ’s signature XE "signature" Get keys from customer XE "customer" Pull car into bayChapter 2: Replacing batteries ‘ 2: Replacing batteriesAt this point, the customer XE "customer" has already been written up and should be in our computer system with the correct battery XE "battery" .A few things to remember about replacing batteriesAlways wear you’re safety gogglesBatteries can shock you so be very carefulNever touch both terminals at the same timePutting the wrong terminal (pos. or neg.) on the wrong post can easily blow out the cars main fuse (and possibly get you fired)If battery XE "battery" is leaking acid, handle with correct safety gear (gloves, apron, and goggles)Make sure not to get battery XE "battery" acid on you or you clothesThe following steps are listed in order to make your job easier and provide a guideline of how to perform the servicesFinding battery XE "battery" in computer system and filling informationCheck computer system to make sure car is entered in correctlyAssign car to correct bay (1-8)Get battery XE "battery" from inside store and bring out to the shopEnter batteries serial number into the systemNow install battery XE "battery" When you are done installing battery XE "battery" come back to computer and sign off on replacing the batteryTaking old battery XE "battery" outFind correct tools (wrenches and sockets) needed to unscrew the old batteries terminals and anchorUnscrew the anchor of the battery XE "battery" (remember: lefty loosey)Take anchor of the top of battery XE "battery" Unscrew the positive battery XE "battery" terminal from post (pos. = red)Unscrew the negative battery XE "battery" terminal from post (neg. = black)Move terminals away from battery XE "battery" Pull old battery XE "battery" out of carReplacing new battery XE "battery" Place new battery XE "battery" in carMake sure terminals match up with postScrew positive battery XE "battery" terminal into the positive postScrew negative battery XE "battery" terminal into the negative postScrew in the anchor of the battery XE "battery" to make sure it doesn’t moveSpray non-corrosion spray onto each terminalStart car 3 times in a row to make sure everything starts and works correctlySign off on computer and you’re all doneChapter 3: Oil XE "Oil" Changes 3: Oil XE "Oil" ChangesAt this point, the car has already been written up and is in the system for the oil change. Make sure to pay attention to this part because oil changes are what you will be doing most. The following steps are listed in order to make your job easier and provide a guideline of how to perform the services. Remember XE "Remember" to always wear safety goggles when working on a car in the shop Courtesy and Pre service workCheck to see if all lights work. -If not, put recommend replace into computer system2. Wash windshield3. Check windshield wipers to see if they need to be replaced-If they do, put new ones on or write recommend replace in the computer system depending on the customer XE "customer" ’s preference4. Check air filter to see if it needs to be replaced-If it does, put a new one in or write recommend replace in the computer system depending on the customer XE "customer" ’s preference5. Vacuum car6. Check car’s pre-service oil level (ex. full, ? quart low, off stick)7. Put recommended air into each tire8. When done with all of this go to computer system and sign off on everythingFinding which products to useFind the car in our Oil XE "Oil" and Oil filter bookWrite down which oil filter the car takes (ex. COR2TLE)Write down which oil weight the book recommends (ex. 5W30)Write down the amount of oil the car takes (ex. 4.5 quarts)Look up the car in our torque bookWrite down what the torque of the oil pan bolt isPut all this information into the computer systemUpper Bay Pull car forward to oil change stationOpen hoodCheck fluids (Power steering, Transmission, and Washer fluid)If any fluids are not full, fill themCheck to see if battery XE "battery" is goodGet oil ready to fill whenever lower bay has finished and you are clear to addWhen lower bay is done, put the oil into the enginePut cap back on the engine and check all other caps to make sure they’re tight alsoLower BayPut on hard hatWalk down stairs into oil draining stationFind correct oil filter Set torque wrench to correct torque numberUse downstairs tools to unscrew the oil pan cap on the bottom of the engineUnscrew the old oil filterLet ALL the old oil drain outScrew the new oil filter in and tighten only with your hand, do NOT over tighten with a toolScrew in the oil pan cap with hand10. Grab torque wrench and twist on the cap until you hear the wrench make a clicking sound which means its tight. (Do NOT over tighten!)11. Let Upper Bay know you are finished and they can fill the car with oil12. Rinse off bottom of car with waterFinishing up the oil changeMake sure all caps are sealedStart the carLet the motor idle for around 20 seconds to build up oil pressureCheck bottom of car for no leaksTurn car off Complete the rest of the computer system work by signing off on the carPull the car out of the garageHand customer XE "customer" the keys after they have paidIndex INDEX \c "2" \z "1033" INDEX \c "2" \z "1033" BBattery, 5, 11, 12, 18, 19, 20, 25CCustomer, 5, 11, 12, 13, 18, 24, 26OOil, 11, 22, 24, 25RRemember, 11, 24SSignature, 12, 13 ................
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