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NEW HOME MANUAL FOR RESIDENTS OF TANYARD PARK

Your New Address is: _____ Tanyard Park Place; Apartment # __ , Louisville, KY 40229

LEASE SIGNING INFORMATION:

The lease signing appointment needs to be completed no more than two (2) weeks after the apartment has been held and no more than one (1) day before you want to take possession of the apartment. The lease signing will take approximately one (1) hour. ALL adults that will be on the lease as a lessee, co-signor or guarantor will need to be present for the entirety of the lease signing. Your security deposit of $_________ is to be paid via Certified Check (aka cashier’s check) or Money Order at your lease signing. This amount cannot be co-mingled with ANY other amounts (rent, pet fees, etc).

MOVE IN INFORMATION:

- Move In Times – 10:00 a.m. – 10:00 p.m. keys can be picked up after 10:00 a.m. on weekdays / 11:00 a.m. on weekends the day of move in. Please have your rent check ready for turn in when you pick up your keys.

- The largest moving truck permitted will be a 24’ box truck (which fits enough furniture for a 3 – 4 bedroom home). Larger trucks are not permitted due to lack of space to park and maneuver without damaging property. Moving trucks must be parked in a single parking space while they are on the property.

- Moving trucks, trailers, etc may not be parked on the property overnight.

- Break down all boxes before placing them in one of the dumpsters. If one dumpster is full use another dumpster.

- Watch yelling, stomping, honking, loud music or any other loud noises that may disturb your new neighbors.

CONTACT INFORMATION:

OFFICE: MANAGEMENT STAFF:

Office Hours: Tracy Donahue – Senior Property Manager

Monday – Friday 9 a.m. – 5 p.m.* Kelly Hellman – Assistant Property Manager

Saturday & Sunday 11 a.m. – 3 p.m.*

* Hours subject to change without notice. Please Call for an Appointment

PHONE NUMBER: (502) 957-1223 FAX NUMBER: (502) 957-0213

E-MAIL: tanyardparkapartments@ WEB SITE:

OFFICE ADDRESS: Tanyard Park Apartments; 193 Tanyard Park Place; Louisville, KY 40229

ELECTRIC SERVICE: You will need contact LG&E at least 5 days prior to set up your personal electric. Electric is to be turned on no later than 5:00 p.m. the day before you move in. If you are scheduled to move in on a Saturday or Sunday, your electric must be turned on by 5:00 p.m. on the previous Friday. You can reach LG&E Residential Services at (800) 331-7370.

CABLE, PHONE & INTERNET SERVICE: John Doyle is our Insight representative. For fast and efficient service with a more exact appointment time, we recommend that you contact John directly. If you contact the main Insight number and schedule your move, John will be unable to assist you since another technician has already been scheduled, so please contact John directly on his cell phone: (502) 379-3349. If you have an outage of service, please contact Insight directly to report the problem.

RENTER’S INSURANCE: Resident’s MUST provide a copy of renter’s insurance to the office within 29 days of their move in date. Nearly all car insurance companies also sell Renter’s Insurance which can be obtained for ten ($10) dollars or less per month. If your insurance company does not sell Renter’s Insurance, we recommend Peggy Druin, our local State Farm Representative (502) 955-9746

EMERGENCY: In the event of fire, criminal activity, medical emergency, domestic dispute or violation of noise ordinance, contact 911 or the non-emergency Hillview dispatch (502) 955-7480.

PERTINENT INFORMATION: Read and Keep for Future Reference

SECURITY DEPOSIT: Your security deposit will be due at the time of your lease signing. It must be paid via Cashier’s Check, Money Order or PayPal. The amount of your security deposit cannot be co-mingled with ANY other amounts. If the amount of the Cashier’s Check, Money Order or PayPal is more than or less than the amount of the Security Deposit only then the resident will need to purchase a new one for the correct amount.

MOVE IN CHECKLIST: Resident(s) will have seven (7) days to turn in their move in checklist. If the list is not filled out and turned in within seven (7) days, resident(s) forfeit their right to state that any issues were present upon move in. Any item not listed on this list is the responsibility of the Lessee.

RENT/ BOUNCED CHECKS / EVICTIONS: Rent is due, in full, on the 1st day of the month. In order to assist you, we offer a grace period until the 4th day of the month. Incomplete rents or rents not received prior to the 5th day of the month (day begins at 12:00 a.m.) are considered late. A $35.00 late fee will be due on any rents paid on the 5th day of the month. The late fee rises by $5.00 per day (day begins at 12:00 a.m.). Late fees will not be waived for any reason and are due and payable, in full, along with the rent payment. Rents and fees may be paid via personal check, cashier’s check or money order. All rents and fees must be paid via one (1) of the above and will not be acceptable in any combination of the acceptable payment methods. If rents and fees are paid by personal check they must be paid by one (1) check. Multiple Money Orders and Cashier’s Checks will be accepted but not along with a personal check. A $55.00 fee will be charged per bounced check, and late fees will apply up to the date the check is made good. A total of two (2) bounced checks revokes the right for the rent for your apartment to pay by personal check for the remainder of the lease or any extension of the lease. Evictions are filed on the morning of the 15th day of the month or the closest weekday. Legal fees are applied to rents and fees at midnight beginning the 15th day of the month regardless of whether the eviction papers have been filed.

MAINTENACE: Tanyard Park Apartments maintains an emergency maintenance pager the pager number is (502) 443-1099. This pager is only for use after office hours and in cases of emergency which pertain only to: No heat when temperatures are below 48 degrees; No air conditioning when temperatures are above 72 degrees or

Flooding issues that are currently occurring. To use the pager call the phone number, when three (3) beeps are heard enter your ten (10) digit phone number including area code, then press the pound (#) button and hang up. If you have not received a call within ten (10) minutes, repeat the call. Resident will be charged for any non-emergency maintenance calls made to this emergency pager. If you have a non-emergency maintenance item after e-mail the office, drop a note in the rent drop box, call the office (if after hours leave a message on the office answering machine). Please make sure to leave your name, your apartment number and to explain the problem clearly and fully (note: my dishwasher is broken is different than my dishwasher is making a loud noise on the rinse cycle. Toilet is leaking is different than the toilet in the hall bathroom continues to run after it is flushed.) These maintenance issues will be scheduled in order of urgency and handled Monday – Friday during regular office hours. Appointments may be set within a 4 hour window during regular weekday office hours however if an emergency maintenance item arises it will take priority and the appointment will need to be rescheduled.

PESTS: Residents are to keep their apartment clean and free of pests, including but not limited to: ants, bed bugs, fleas, flies, maggots, roaches, rodents, ticks. If pests are found, a professional exterminator from Okolona Pest Control will treat the apartment free of charge. If, in the exterminator’s professional opinion, additional treatments are needed or the pests are due to the resident(s) then the resident will be charged for extermination of their apartment and any attached apartment or space.

MOVE OUT: Resident(s) is expected to fulfill all obligations of their lease. Non-fulfillment of your lease may result in eviction; up to $500 in legal fees; $500 in administrative fees; loss of deposit(s); collections of unpaid rents, fees and turnover costs. Resident is to provide written notice at least forty-five (45) days prior to the end of the expiration of the current lease. One (1) copy of the lease will be provided, if you would like a second copy of the lease agreement it will be provided at $1.00 per page (printed on one side). A final walk through appointment is to be scheduled at least fourteen (14) days prior to the final day of the final month of the lease agreement. The lease is considered complete at 9:00 a.m. on the final day of the final month of the lease agreement at which time all work is to be complete and all keys are to be turned in along with the residents forwarding address and current contact information. The resident will be charged for any additional days at a pro-rated rate no more than three (3) times the rental rate.

LITTER & TRASH: Resident(s) are to break down all boxes and dispose of boxes and trash appropriately. If the dumpster closest to the resident(s) is full, the resident is to take boxes and trash to a dumpster with space for the trash and boxes. Large items such as mattresses or furniture are not to be thrown into or placed next to the dumpsters nor left on any other part of the property. Trash is not to be thrown onto the property or left outside the front door for any length of time, for any reason as it draws pests and stray animals. Allowing trash to accumulate in your apartment, causing a health hazard, is a violation of your lease.

PETS: A maximum of two (2) pets per apartment are permitted IF the pet(s) is properly registered and approved through the office prior to being brought onto the property. To keep a pet, a pet addendum must be signed; $150.00 non-refundable pet fee, per pet; $35.00 per pet, per month in pet rent must be paid prior to the pet being brought onto the property. Management has the right to refuse or revoke permission for resident(s) to keep a specific pet if the pet is considered a disturbance or hazard and/or if the pet causes damage to the property or if it is found that the pet has shown aggression or violence in the past. Management has the right to revoke permission for resident(s) to keep any pet if the resident(s) do not properly care for their animal including, but not limited to, not cleaning up all pet waste immediately and disposing of it properly; allowing pet to urinate or defecate on patio / balcony or any other unauthorized area; allowing person to walk the animal(s) who are unable to control the animal(s); tying pet up outside or leaving pet on a balcony; allowing the pet outside unleashed; constitute a health or safety hazard by not cleaning up after their pet inside or leaving waste outside; can not control pets aggression or barking. Management has the right to evict resident(s) for any of the above and/or if the resident(s) has any unauthorized pet on the property for any length of time.

RULES TO KNOW: Following are a few of the rules of Tanyard Park Apartments. A full listing of rules is listed in your Policies and Rules Addendum. Resident(s) is responsible to make his/her guests and children aware of the rules and will be held responsible if broken.

• Turn down / off car stereo and bass upon turning onto Tanyard Park Place.

• Music and/or television should not be audible outside your apartment or vehicle

• Resident(s) is not to speed in the community and are to abide by all signage.

• Resident(s) is to make every reasonable attempt to not disturb the peace of the community.

• 2nd floor residents should not run, jump or rough house in apartments and should be cautious of noise levels when moving furniture.

• Children ten (10) or younger are to be under parent / guardian supervision AT ALL TIMES!

• Children are not to play in the parking lots or near vehicles.

• Residents, guests and children are not to litter on the property.

• Resident(s) is to report any suspected crime to both the police and to the office as it is occurring or as quickly as possible thereafter.

• Resident(s) is to maintain the interior of their apartment and their patio / balcony, keeping both free of all safety, fire and health hazards.

• No smoking is permitted in common areas including breezeways, stairwells & picnic areas.

• Resident(s) is not to park in handicapped space without proper authorization.

• Resident(s) is not to park improperly, double park or leave vehicle immobile for a period of three (3) days or more without authorization from the office.

• Resident(s) is not to perform vehicle repairs in the community.

• Resident(s) is to report any maintenance issues to the office immediately.

• No more than two (2) vehicles are permitted for any apartment. Resident(s) is to have their guest(s) park in less used parking areas that are away from the building entrances in order to reserve those spots for other residents. Unauthorized or improperly parked vehicles will be towed at the owner’s expense.

• Resident(s) is to inform the office if they see any resident, guest or child violating the rules of the community.

• Resident(s) is to inform the management if there is any change to their application information including: name, vehicle, job, supervisor, phone number, persons residing in apartment, pets, or emergency contact

• Resident(s) are to read and understand all rules in the Policy and Rules Addendum, including but not limited to the rules above and rules regarding the use of the pool, clubhouse, computer, fitness center, grill and playground.

• Moving Trucks / vehicles / trailers are not to be parked in the community overnight. No Semi Trucks or Trailers are permitted on the property for any length of time. Moving trucks must not take up more than one (1) parking space, they cannot extend over the sides or end of the lines.

SHOPPING LIST

Here are some things you will need in your new home, while it is not complete, it will get you started! Many supplies may be purchased at General Dollar at a lower cost. Most supplies are also available at stores within 2 miles of your new home including: Walmart, Meijer, Kroger, General Dollar or Lowe’s

Cleaning Supplies:

• Multi-surface cleaner (windows, mirrors, siding, railing, non-granite countertops)

• Wood cleaner (cabinets)

• Toilet cleaner (no blue or green tablets are to be dropped in toilets)

• Duster (fans, blinds)

• Toilet Brush

• Mop & Bucket, Swiffer or Steam Cleaner for vinyl flooring (only use non-wax based cleaners on flooring).

• Vacuum (vacuum bags if not bag less)

• Broom (recommend that residents have an interior and exterior broom)

• Dustpan (recommended that residents have an interior and exterior dust pan)

• Dishwasher Detergent

• Laundry Soap

• Sponges, towels or paper towels

Pre-Move In Supplies:

• Air Filters (16 x 20 x 1)

• 9 volt batteries for smoke detectors

• Light bulbs

• Shower Rod(s)

• Shower Curtain Liner(s)

• Trash Can(s)

• Trash Bags

• Toilet Paper

• Hair strainer(s) - (use in bathtub / sink drains to catch hair)

Other Necessities______________________

• Pots/ pans / cookie sheets / mixing bowls / colander / storage containers or bags

• Potholders / salt & pepper shakers

• Plates / Bowls

• Silverware / spatula / knives / can opener / measuring cups & spoons

• Cups / glasses / mugs / sippie cups

• Cutting Board(s) (do not cut anything directly on the countertops)

• Toaster / blender / coffee maker

• Sheets / pillowcases / towels / pillows / blankets

• Furniture / Electronics

• Flashlight(s) & Batteries

• Fire Extinguisher

• Ice Cube Trays

• First Aid Supplies

• Soap / Shampoo / Conditioner

• Plunger

• Phone / chargers / answering machine

• Groceries

Basics include: milk, eggs, butter, juice, ketchup, mustard, mayonnaise, peanut butter, jelly, pasta, rice, pasta sauce, salt, pepper, olive oil, snack foods, canned foods, pet food, etc.

Recommended Security Items for Residents to Purchase:

Fire Escape Ladder – Recommended for all 2nd floor apartments to escape bedroom windows. Range in price from $35.00 - $200.00. Available at or Target.

Fire Extinguisher – Recommended for all apartments in case of fire. Range in price from $18.00 - $180.00. Available at Lowe’s, Walmart, Target…

First Aid Kit – Recommended for all apartments in case of injury. Range in price $15.00 - $55.00. Available at Walmart, Target or on

Emergency Kit – Recommended for all apartments in case of Tornado or Earthquake.

Range in price from $44.00 for 1 person - $130.00 for 4 person kit. Available on

Other Security Item Options Available for Residents to Purchase if desired:

Wireless Door Alarm – Recommended for safety concerns at entry door. Recommended Product: GE 45117 Deluxe Wireless Door Alarm - $12.74 - $29.99. Available on

Door Stop Alarm – Recommended for safety concerns at interior doors. Recommended Product: GE50246 Smart Home Door Stop Alarm - $9.26 - $12.95. Available on

Security Bar – Recommended for safety concern at Entry door, interior door, window or sliding glass door. Masterlock 265DCCSEN Dual Function Security Bar - $13.01 - $24.36. Available on

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