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Anastasia Bernalanastasiabernal1@Cell phone: (209) 831-0785 OVERVIEW I am a self-motivated and dedicated learner, versed in a variety of high-level administrative tasks. I perform with upstanding work ethics and am committed to outstanding service. I go beyond work requirements to ensure operational success of the workplace unit. My superiors can rely on me to initiate and manage projects independently. EMPLOYMENT Performant Recovery, Inc., Lathrop, CA12/2018-PresentAccount AssistorMastered operating data system, utilization of Excel and formulas, headset usage.Self-managed, financial accounts for U.S federal/state agencies and businesses nationwide.Worked in compliance with U.S. federal, state, and city laws and regulations when communicating with the public/businesses.Analyzed data analytics, data processing, data warehousing/mining, skip tracing. Behaved ethically while handling personally identifiable information, personal health information, and federal tax information, works well remotely. Worked in partnership with agency and client via electronic methods of correspondence.Followed federal/state laws, assessed citizen financial situations, relayed calls, documented pleted weekly and daily progress reports in a timely manner.Audited hundreds of accounts for accuracy and monitored the status of accounts.Silicon Valley Leadership Group, San Jose, CA 08/2016 - 08/2017Campaign Organizer/Policy AnalystBuilt and fostered partnerships with CEO, Mayor of San Jose, and college student governments to maximize outreach with District 3, San Jose State University, and Santa Clara County. Prepared weekly progress reports for CEO. Scheduled community outreach activities; recruited student volunteers, and planned events.Distributed collateral and created agendas; visited venues, set up, badge creation; supported the Office Manager, Senior Associate, and Senior Director of Transportation.Management experience of the Student Leaders Council (SLC); event execution; corresponded with colleges in Santa Clara County in person and remotely. Reserved conference room using Google Calendar, scheduled guest speakers and scheduled meetings. Encouraged new student coordinators to put forth maximal effort for the attainment of work expectations; supported the projects of staff voluntarily.Assisted with sign ups of events e.g. Fireside Chat with Senator Dianne Feinstein, Housing Tour 2017; maintained member company database using spreadsheets with data on prospective attendees and led event outreach via email for event registration and meetings. Responsible for answering calls, responding to requests, and referring callers. Managed and responded to emails. Drafted fact sheets and policy briefs to be sent to government offices. SJSU Research Foundation/City of San Jose, San Jose, CA 04/2016 - 06/2016Assistant Student ResearcherOffice organization of packets, collateral, and city paperwork.Assisted in identifying pattern areas of illegal dumping; performed community outreach and education in dumping removal resources and information.Worked with the Integrated Waste Management division of the City of San Jose to collect data Worked well with businesses and residents.Conducted qualitative and quantitative interviews; compiled data; composed reports based on data observed. SEIU-UHW, San Jose, CA 10/2013 - 2017Community Outreach CoordinatorEnsured confidentiality of member/worker inquiries; attention to detail and timeliness of correspondence providing information and representative contact information. Maintained cleanliness of reception area; maintained and organized files/collateral.Assisted in planning and execution of community meetings/events; worked closely with union representatives, members of the community, and elected officials.Facilitated meetings. EDUCATION California State University, Stanislaus, CAMay 2020MPA, Master in Public Administration & Public PolicySan Jose State University, CABA Degree Sociology, Concentration: Community Change May 2017Minor: Public Administration/Public PolicySKILLSExperience in data entry, data collection, research, reports, presentations, methods of correspondence, planning/scheduling, and customer puter skills/computer literacy: Microsoft Suite, Google Apps, multi-line phone systems.Types letters, memorandums, documents and transcribes notes when needed.Provides event, meetings, and workplace support. Exceptional customer service skills, communication skills, time management.RELEVANT COURSEWORKPublic FinancePublic Policy AnalysisPublic Personnel/Human Resources AdministrationQuantitative Research REFERENCES Matthew Quevedo Senior Associate, SVLG 408-772-2171Jason DeHaan Lead Researcher, SJSU 408-455-2200Terry Sandoval SEIU-UHW Regional Rep. 408-859-3591 ................
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