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Join the Wells Fargo Team and the *WFCC Team!

At Wells Fargo, you’re more than an employee. You’re a team member, an individual, and one of our greatest assets. Be part of a corporate culture where opportunities are as diverse as our people, businesses, and the customers we serve. Wells Fargo is built on an ongoing tradition of service to our customers and our communities. Team members enjoy an outstanding benefits package, inclusive work environment, professional development opportunities, work and life balance options and the power to achieve personal financial success.

 

Career Opportunities

 

|Requisition |City/State |Position Title |Department |Close Date |

|3645458 |WEST DES MOINES |PHONE BANKER 1 |CUST CONNECTION |09/06/2012 |

 

Please note: Posting close dates are subject to change. Open positions are current as of the date of this flyer.

For a complete list of open positions, schedules, qualifications, and information about applying for a position, please visit our web site at:

careers

Click on Find a Job. Enter the Requisition number in the Requisition box or

Search by position title, city, and state.

*Wells Fargo Customer Connection

Contact centers providing primary telephone service and sales channel 24/7 for customers across the territory; 30 sites with 13,000 team members handling over 500 million customer contacts annually, creating best-in-class multi-channel customer experiences via phone banker, Voice Response Unit (VRU), email, and correspondence for consumer, credit card, business banking, home equity, and online banking customers.

Wells Fargo Position Descriptions

PHONE BANKER 1 – Requisition 3645458

Job Description:

|Our customers want YOU to help them find solutions to their financial needs. If you have the drive and passion for providing a WOW experience to |

|customers in a sales environment, join Wells Fargo Phone Bank!  A Phone Banker spends nearly 100% of his/her time on the phone answering questions |

|for Wells Fargo customers. An excellent Phone Banker will be able to handle 100-120 calls per day while maintaining a high level of customer |

|satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming |

|customers banking concerns which can include some escalated issues. |

| |

|Phone Bankers are expected to sell products and services and achieve aggressive sales goals which are measured daily. Our best Phone Bankers thrive|

|on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and |

|services. They always handle each customer with a friendly, courteous touch while following strict procedures for handling various types of |

|inquiries. |

| |

|We provide our Phone Bankers with continuous coaching and development which not only enhances their ability to provide exemplary service and |

|product solutions to our customers, but also enhances the Phone Bankers career growth. Our successful bankers demonstrate self motivation, a |

|positive attitude, have the ability to work well on a team and have a solid work history. They also demonstrate strong listening, written and |

|verbal communication skills. They are receptive to coaching and feedback, have the desire to meet/exceed goals and solve problems while working in |

|a fast paced environment. |

| |

|Our Phone Bankers play a critical role in our customers lives; therefore, predictable and reliable attendance is an essential function of the |

|position. |

| |

|We offer at least $11.86 minimum starting hourly wage plus quarterly incentive bonus pay based on sales performance. We offer more for highly |

|qualified applicants. |

Basic Qualifications:

| |6 months customer service and sales experience.. |

Minimum Qualifications:

|Demonstrates basic knowledge of PC skills including the ability to navigate computer applications in a Windows environment and have the proven ability to |

|utilize multiple search engines. |

| |

|Must be available to attend a paid training course starting on Monday September 17, 2012 from 8:00am-4:30pm Monday through Friday for 6 weeks. |

| |

|Current schedules being offered after training for the 08/20/2012 class are: 7:30-4:00PM, 8:30-5:00PM, 9:00-5:30PM, 9:30-6:00PM, 11:30-8:00PM and |

|12:30-9:00PM. The shifts offered includes split days off and/or one or both days of the weekend. |

Preferred Skills:

| |High volume Call Center environment experience |

| |Banking or credit card knowledge |

| |Bilingual in Spanish encouraged to apply |

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For a complete list of open positions, schedules, qualifications, and information about applying for a position, please visit our web site at:

careers

Click on Find a Job. Enter the Requisition number in the Requisition box or

Search by position title, city, and state.

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