Payment Conference



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2011 Utility Payment Conference

Agenda is subject to change

|Monday, September 19 |Day 1 Session |Item |Location |

| 12:00 – 3:00 PM |Exhibitor Registration |Welcome Exhibitors! Booth Set-up | |

| 2:30 – 3:00 PM |Exhibitor meeting |Exhibitor Only Pre-show meeting | |

| 3:30 – 4:30 PM |Utility - Payments 101; Great overview and|Amanda Johnson, Utility Payment Conference | |

| |refresher course for new and seasoned | | |

| |workers | | |

| 3:00 – 6:00 PM |Utility Registration |Welcome Reception & Exhibit Booth Visits | |

| | |Name tags compliments of [pic] | |

| | |Conference Bags compliments of [pic] | |

| | |Lanyards compliments of [pic] | |

|Tuesday, September 20 |Day 2 Session |Item |Location |

| 7:30 – 8:30AM |Registration |Continental Breakfast | |

| | |Audio visual today is compliments of [pic] | |

| 8:30 – 8:45 AM |Welcome & Logistics |Rose Clemensen and Amanda Johnson, | |

| |Intro Exercise Information |Utility Payment Conference | |

| | | | |

| 8:45 – 9:15 AM |Welcome to New Orleans |Entergy, Executive Officer | |

| 9:15 – 10:15 AM |Internet payments – Patent Infringement? |Thomas Vitt, Attorney & Partner, Dorsey & Whitney | |

| |What you need to know to avoid a lawsuit | | |

|10:15 – 11:15 AM |Break |Exhibitor Booth Visits | |

|11:15 – 12:15 AM |Case Study:  Best Practices and |Wes Friesen, Manager, Revenue Collection & Community Offices, | |

| |Multi-payment channels – PGE’s Innovative |Portland General Electric | |

| |Payment Programs & Initiatives | | |

|12:30 – 1:15 PM |Lunch | | |

| 1:15– 2:15 PM |Break |Exhibitor Visits | |

| 2:15– 3:00 PM |TBA |Speaker TBA | |

| 3:00 – 3:15PM |Announcements |Amanda Johnson and Rose Clemensen, | |

| | |Utility Payment Conference | |

| 3:15 – 4:00 PM |Break |Visit Vendor Booths | |

| 4:00 – 5:00 PM |Utility Only Session 1 |Amanda Johnson and Rose Clemensen, | |

| | |Utility Payment Conference | |

| 5:00 PM |Enjoy NEW ORLEANS! | | |

Thank you for attending our conference this year! A special thank you is especially extended to our sponsors and exhibitors. Their participation helps us provide you with an affordable and rewarding conference experience.

2011 EXHIBITORS & SPONSORS

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2011 EXHIBITORS

Bill2Pay CheckAssist Fidelity Express Global Express System Innovators Wells Fargo

BNY Mellon – ClearTran Comsquared Fifth Third Bank JPMorganChase TeleVox Western Union

CSG Systems FirsTech KUBRA Visa

Cycle30 FIS Online Resources

Fiserv

  [pic]

2011 Utility Payment Conference

Agenda is subject to change

|Wednesday, September 21 |Day 3 Session |Item |Location |

| 7:30 – 8:30 AM |Continental Breakfast | | |

| | |Audio visual for today is compliments of [pic] | |

| 8:30 – 8:45 AM |Welcome Back! |Amanda Johnson and Rose Clemensen, | |

| |Overview and drawings |Utility Payment Conference | |

| 8:45 – 9:45 AM |PCI Compliancy – What you don’t know could|Eric Bechinski, Relationship Manager, | |

| |hurt you |Heartland Payments | |

| 9:45 – 10:15 AM |Case Study: An Approach to PCI Compliancy |Kay Limbaugh, Electronic Bill Payments Lead, Portland General | |

| |and Credit Card Acceptance |Electric | |

|10:15 – 11:15 AM |Break |Visit Vendor Booths - Last Chance! | |

| |Vendor Exhibits |(Exhibits tear down at 11:45 AM) | |

|11:15 – 12:15 AM |Speaker |TBA | |

|12:30 – 1:15 PM |Lunch | | |

| 1:15 – 1:45 PM |Announcements |Amanda Johnson and Rose Clemensen, | |

| |Vendor Drawings |Utility Payment Conference | |

| 1:45 – 2:30 PM |Payment & Collections |ENTERGY | |

| 2:30 – 2:45 PM |Break | | |

| 2:45 – 3:15 PM |Announcements & Drawings |Amanda Johnson and Rose Clemensen, | |

| | |Utility Payment Conference | |

| 3:15 – 4:00 PM |Utility Only Session 2; Outsourcing vs. |Moderators: Amanda Johnson and Rose Clemensen, Utility Payment | |

| |In-house Payment Processing |Conference | |

| |Key issues | | |

| 4:15 – 6:15 PM |Conference Evening Event |Depart: 4:15 PM | |

|Thursday, September 22 |Day 4 Session |Item |Location |

| 7:30 – 8:30 AM |Breakfast |Served (sit down) breakfast | |

| 8:15 – 8:45 AM |Announcements & Drawings |Amanda Johnson and Rose Clemensen, | |

| | |Utility Payment Conference | |

| 8:45 – 9:45 AM |B2B Payment Processing - The Efficient |James P. Gilligan, Manager, Corporate Treasury, Kansas City Power | |

| |Frontier |& Light and Nick Delgado, Vice President, Treasury Management, | |

| | |Wells Fargo | |

| 9:45 – 10:30 AM |TBA |Speaker | |

|10:30 – 10:45 AM |Break | | |

|10:45 – 11:45 PM |Lively Exchange of Current Topics Facing |Open Forum Discussion - Utilities and Vendors | |

| |Today’s Utilities |Moderated by: Amanda Johnson and Rose Clemensen, Utility Payment | |

| |At Risk Customers |Conference | |

| |Escheatment | | |

| |Mitigating fraud | | |

|11:45 – 12:00 PM |Closing Comments |Amanda Johnson and Rose Clemensen, | |

| |2012 Conference |Utility Payment Conference | |

Thank you for attending our conference this year. Visit our web site at to learn more about the 15th Annual Utility Payment Conference and plan on submitting an Abstract for Presentation for 2012.

All early registrations are rewarded with a discounted rate. Recommend our conference and if your referred attendee registers and attends our conference in 2012 you’ll be eligible for a $100 prize drawing. See you next year![pic][pic][pic][pic]

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