MS Dynamics Solution Brief Template



Customer: Pennsylvania Office of Attorney GeneralWeb Site: Country or Region: United StatesIndustry: GovernmentCustomer ProfileThe Pennsylvania Office of Attorney General is the chief law enforcement office for the Commonwealth, with responsibilities encompassing criminal law, civil law, and public protection.Software and ServicesMicrosoft Dynamics CRMMicrosoft OfficeFor more information about other Microsoft customer successes, please visit:members.customerevidenceBusiness NeedsThe Pennsylvania Office of Attorney General is the chief law enforcement office for the Commonwealth, with responsibilities encompassing criminal law, civil law, and public protection. The agency has diverse needs for software applications, but budget limitations put resource constraints on the IT department. George White, former chief information officer at the Pennsylvania Office of Attorney General explains, “Hiring more developers or outside contractors isn’t an option. We need to pull more of our development work in-house.” So the agency has turned to Microsoft Dynamics? CRM 2011 business software with the xRM development framework to quickly create the applications they need.SolutionFor example, the agency decided to replace an existing criminal law application that helped coordinate resources used for criminal investigations. The current application is extremely complex and users were requesting enhancements that were hard to deliver on this platform. Says White, “Based on our past experiences with xRM, my development team believed they would be able to re-write that application and incorporate all the enhancements requested by the end-user community on an accelerated timeframe using xRM.”The agency recently finished a complete overhaul of their HR systems using Microsoft Dynamics CRM 2011. The new system replaced paper-based hiring, personnel, and provisioning processes with electronic automation. “We’ve given our end users a system that’s much easier to use. It’s a cleaner design with better security and we’ve been able to incorporate our business logic into it.”In the past, the agency has built more than 25 applications using Microsoft Dynamics CRM to serve diverse software needs. With the new release of Microsoft Dynamics CRM 2011, the agency is upgrading all these applications to take advantage of the latest CRM capabilities and features.BenefitsThe ease and flexibility of the xRM framework has enabled the Pennsylvania Office of Attorney General to address the needs of its end users and citizens, delivering new capabilities and keeping pace with change. White says, “CRM has greatly sped up our development now, and with the enhancements coming out in 2011, we’ll be able to turn out applications at an even faster pace.”The agency also anticipates significant productivity improvements owing to the streamlined user interface in the new release. “End-user capabilities like the new ribbon will enhance user adoption because users will be able to make the connection between what they work with on a daily basis in [Microsoft?] Office and the applications we’re rolling out with CRM.”Not only does this make the agency more flexible, it saves them time and money, which ultimately means they can serve their citizens better. “By doing things with xRM, not only do we save money, but at the same time we can turn out enhancements much faster than if we were relying on outside help.” ................
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